Fairmont Banff Springs 4성

고객 평점 (ALL 평가) 4.7/5 5,768 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont Banff Springs - Image 1
Fairmont Banff Springs - Image 2
Fairmont Banff Springs - Image 3
Fairmont Banff Springs - Image 4
405 Spray Avenue, T1L1J4 BANFF, 캐나다

호텔설명

호텔 추가 정보

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

숙박

호텔 위치

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
캐나다

GPS:51.164332, -115.56183

전화
팩스 +1 403-762-5755

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  5,768 리뷰

TripAdvisor 평가  4.4/5  9,829 리뷰

2025으뜸 시설

Incredible hotel!

트립어드바이저 평점 5.0/5

Rob K TripAdvisor 인증 리뷰

An exceptional hotel that I would place as a must do. Even with the elevated price associated with staying at this hotel, my visit there was so profound that the memories will outlast the expense. This is a bucket list type of hotel that you should make a priority.

Exceptional facility and guest services at all levels within hotel and hotel arranged tours.

트립어드바이저 평점 5.0/5

A432ZEdavidl TripAdvisor 인증 리뷰

Exceptional hotel and surrounded by snow caped mountain peaks. Easy walking distance to town of Banff with numerous top notch restaurants.

Thank you so much for the kind feedback for our team, especially in Resort Activities. We will be happy to share your feedback with them and thank you for choosing the Fairmont Banff Springs!

Incredible setting and service, but room size and value fell short for the price

트립어드바이저 평점 3.0/5

Jedi1984 TripAdvisor 인증 리뷰

We stayed at the Fairmont Banff Springs over Christmas as a special luxury treat after a long year of work, travelling from overseas for the stay. We split our Banff time between another hotel and the Fairmont, checking in here specifically for Christmas before returning to our original accommodation. There’s no denying the hotel itself is incredible. Visually and in overall feel, it’s exactly what you expect. Fine dining, beautiful Christmas setups, retail, casual takeaway food options, and absolutely stunning views of the snow-covered mountains. We stayed for three days and didn’t leave the property once because everything you could need was there. Food and beverage was excellent across the board. Rundle Bar was a standout and a fantastic place to sit with a drink and people-watch. We also dined twice at the buffet on Christmas Eve and Christmas Day. The food was genuinely impressive, though it was extremely busy and staff were rushed off their feet, which meant some waiting for drinks and follow-ups. The service overall was very strong. Staff were friendly and attentive, including at check-out, where taxis were heavily backed up. The hotel arranged to drive my partner and me to our next location in a personal car, which I thought was outstanding service. Housekeeping were also lovely. As they were working on Christmas Day, we left a larger tip that morning as a small thank you, and I left notes during our stay and returned to thoughtful replies, which was a really nice personal touch. As it was Christmas, we woke on Christmas morning to a stocking filled with treats hanging on our door, and there was a welcome holiday message waiting on the bed at check-in. Nightly turndown service was excellent, and it was genuinely nice returning to a room that felt freshly serviced again each evening. The spa experience was another highlight. It’s adults-only, calm, and beautifully set up. The mineral pool, spas, and outdoor hot tub on a -26°C snowy day was unforgettable. The spa facilities, change rooms, lockers, and food and drink offerings were all exceptionally well done. That said, there were some significant drawbacks that ultimately impacted the experience for me, particularly given the price point and the fact this was meant to be a special Christmas stay. The room was extremely small. Opening even one suitcase was difficult, and with two suitcases it became a game of Tetris just to move around the room. The bathroom was also tiny, with no bench space for two people, meaning toiletries had to be kept on the small bench under the TV in the main room. For the price we paid, I would expect a walk-in shower rather than a bathtub-and-shower setup. For a luxury hotel, I also expected a higher standard of room finish. There was a random piece of wood fixed above the window, with visible screws drilled into it, which felt out of place. We also couldn’t locate an elevator servicing our section of the hotel, meaning we had to wheel our suitcases up stairs to reach our room. I also booked the behind-the-scenes history tour, which had been recommended to me, and it was unfortunately a major disappointment. The host arrived late, appeared rushed, and largely read from information displayed on walls. The tour lasted around 45 minutes, visited only two locations, and ended abruptly. I expected far more depth and access given the reputation of the hotel. Writing this review genuinely pains me. I wanted a perfect Christmas experience, and while many elements were exceptional, I left feeling disappointed for what we paid. My honest recommendation would be to stay elsewhere that fits your budget and still enjoy what the Fairmont does best. You can book restaurants, bars, the spa, and facilities in advance without staying onsite, and you can also visit the Fairview Lookout for incredible photos of the hotel. You’ll still experience the magic without the premium accommodation cost.

Thank you for taking the time to share such a thoughtful and detailed review of your Christmas stay with us. We are truly pleased to hear that you enjoyed the hotel generally, festive atmosphere, dining experiences, spa facilities, and the genuine care shown by our team throughout your visit. We are equally grateful for your candid feedback regarding the guestroom size, finishes, and the history tour. While we take all comments seriously, we regret that we are unable to investigate the specific guestroom concerns further, as we are unable to identify your reservation through your TripAdvisor account. That said, your observations have been shared internally for awareness and review. We would very much welcome the opportunity to connect with you directly in the future should you feel inclined, as this allows us to better understand the details of a stay and explore how we might improve or assist more personally. Thank you again for choosing Fairmont Banff Springs for such a meaningful occasion, and for recognizing the many team members who helped make parts of your holiday memorable. Warm regards, Fairmont Banff Springs

Christmas at the Castle - a magical stay

트립어드바이저 평점 5.0/5

Eileen D TripAdvisor 인증 리뷰

Christmas at the Castle was MAGICAL! We stayed at the hotel during the holiday week, and everything felt so festive and homey. From before check-in, the service was top-notch. We worked closely with the concierge team on several pre-visit arrangements, which were all executed flawlessly. A special shout-out to team member Don Mooney for the incredible time and care he took with me on the phone, providing recommendations to make our family's holiday time in Banff special. All the staff we encountered during our stay were equally friendly and professional, and the dining throughout the hotel was top-notch. We especially loved the Rundle Bar with its live music, cozy fireplace, and beautiful views. We did have a few issues with our room (#340). The bathroom was uncomfortably small. The toilet was just inches from the wall in front, making it practically unusable. Additionally, it became very warm and stuffy in the evenings, making it difficult to get a good night's sleep. We look forward to visiting again as a family, either to experience the summer in Banff or to return during the very special holiday season. Thank you for making our first Christmas away one to remember!

Thank you so much for sharing such a thoughtful and detailed review of your Christmas stay at Fairmont Banff Springs. We are truly delighted to hear that your first Christmas away felt magical and memorable, and that the festive atmosphere, dining experiences, and service from our team helped create a special holiday for your family. We are especially grateful for your kind recognition of our Concierge team and for highlighting Don Mooney’s exceptional care and dedication. Your praise will be shared with him and the wider team, as it is always rewarding to know their efforts made a meaningful difference. At the same time, we sincerely appreciate you bringing the concerns regarding your guest room to our attention. We regret that the bathroom layout and room temperature impacted your comfort during the evenings. Please be assured that our Engineering team will be taking a look at the HVAC system to ensure it is working properly. Thank you for choosing to spend the festive season with us. We look forward to creating some special memories with your family during the summer or for another Christmas at the Castle. Sincerely, ~ Fairmont Banff Springs

Smaller rooms and a cramped bathroom in an otherwise impressive hotel

트립어드바이저 평점 4.0/5

wendy1103 TripAdvisor 인증 리뷰

We stayed for two nights at the Fairmont Banff Springs Hotel and, although the hotel undoubtedly has a spectacular setting, we found the double room to be noticeably smaller than those we have experienced at other Fairmont properties. The in-room Nespresso machine was housed in a drawer which made making a simple cup of coffee more awkward than it needed to be. The bathroom was also very compact, with a shower over the bath. Space was tight: accessing the toilet roll required an awkward twist, there was no bench or shelving for washbags or personal toiletries, and the bathroom fan was also quite noisy. The hotel itself is vast, with a maze of corridors where it is easy to lose one’s bearings, and even locating the lifts was not always straightforward. Apart from these slight niggles, we did enjoy our stay and generally found the service to be very good.

Thank you for taking the time to share such detailed feedback following your recent stay at Fairmont Banff Springs. We truly appreciate you choosing to stay with us and value the opportunity to learn from your experience. While we are pleased to hear that you enjoyed the spectacular setting of the hotel and found the service to be very good, we regret that the size and layout of your guest room and bathroom did not fully meet your expectations. As a historic property, our accommodations do vary in size and configuration, and we understand how this can come as a surprise, particularly when compared to other Fairmont locations. Your comments regarding the in-room coffee setup, bathroom layout, and fan noise are appreciated and have been shared with our team for review. We also acknowledge your observations about navigating the hotel. Given the scale and historic nature of the property, we understand that finding one’s way can be challenging, and we are continually looking for ways to improve wayfinding and guest comfort throughout the hotel. Thank you again for your thoughtful feedback and for highlighting both the positive aspects and areas for improvement. We hope to have the opportunity to welcome you back to the Castle in the Rockies for a future stay. Sincerely, ~ Fairmont Banff Springs

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,430 리뷰 9.3/10 위치
  • 2,681 리뷰 7.7/10 객실
  • 3,682 리뷰 9.2/10 서비스
  • 27 리뷰 4.5/10 인터넷 가격
  • 1,110 리뷰 8.2/10 편의 시설
  • 949 리뷰 5.1/10 안락함
  • 925 리뷰 8.8/10 분위기
  • 363 리뷰 7.4/10 청결도

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