Fairmont Orchid - Hawaii 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 2.454 görüş

En iyi fiyat
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Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
Fairmont Orchid - Hawaii - Image 3
Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Açıklama

Otel ekstraları

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Konaklama olanaklarımız

Otelin konumu

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telefon
Faks +1 808-885-5778

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  2.454 görüş

TripAdvisor Derecesi  4.5/5  6.009 görüş

2024 mükemmeliyet sertifikası

Fairmont Orchid on Big Island. Gold floor amenities are outstanding! The service is superb! Chris & the crew are great!

Tripadvisor puanı 5.0/5

Roving63328258799 İş - TripAdvisor onaylı yorum

Stayed at the Fairmont Orchid for the 2nd year in a row! I cannot believe how outstanding the service is! The food is delish and included (on the gold level). The service is impeccable. Chris and the entire team are amazing! I have traveled for many years to different places! I have NEVER experienced service like this. The gold level upgrade is definitely worth it. Breakfast and evening snacks/drinks/meals are definitely worth the price. I would definitely recommend it. Easily 5 out of 5 stars!

Always a Great Stay.

Tripadvisor puanı 5.0/5

GP-AZ18 TripAdvisor onaylı yorum

This was our third time staying at the Fairmont Orchid. We stayed there for a total of 10 days. The hotel and staff never disappoint with their service. Tiara checked us in at the front desk and she was lovely. Nice options to eat and drink throughout the property. Beautiful grounds with relaxing beach. Spa was great as well. We also enjoyed the breakfast buffet with its amazing food choices and beautiful patio. The hostess Princess was great and always smiling. Thank you to Scott and Destiny from Hale Kai, and Manna from Luana Lounge for being so awesome! Overall, we had an amazing time and will be back very soon!

Thank you for your wonderful review and for choosing to stay with us for the third time. We are thrilled to hear that you had another fantastic experience. We appreciate your kind words about our staff and the service they provided. Tiara at the front desk, Princess at the breakfast buffet, Scott and Destiny from Hale Kai, and Manna from Luana Lounge will be delighted to know they made your stay special. It’s great to hear that you enjoyed our dining options, beautiful grounds, relaxing beach, and the spa. We're also glad you loved the breakfast buffet and the amazing food choices. Thank you for your loyalty, and we look forward to welcoming you back very soon for another amazing stay! With warm aloha, Barbie Nakamura Director of Quality

Staff shoutouts!

Tripadvisor puanı 4.0/5

Kristen B TripAdvisor onaylı yorum

I was at the hotel with my family (8 of us across 3 generations) and I wanted to give special mention to a few staff who made our stay great. Elijah at paddleboarding, Ahi at the canoe area, Matt who did snorkeling and helped my nephews gain confidence with their swimming, and then my massage was amazing to the point where I have to admit I'm not 100% sure of her name- pretty sure it was Carly. But all these folks really added to our experience.

Thank you for sharing your wonderful experience with us! We're thrilled to hear that your family enjoyed their stay and that our staff made such a positive impact. A big mahalo for giving special shoutouts to Elijah at paddleboarding, Ahi at the canoe area, and Matt for his excellent snorkeling guidance with your nephews. We will make sure to pass along your compliments to them. We're also delighted that you had an amazing massage experience. We will do our best to identify Carly and let her know how much you appreciated her service. Thank you again for your kind words, and we look forward to welcoming you and your family back in the future! With warm aloha, Barbie Nakamura Director of Quality

The perfect spot for an extended family group vacation

Tripadvisor puanı 5.0/5

Kittesq TripAdvisor onaylı yorum

Our extended family group of 15 (6 rooms) had a wonderful stay at the Fairmont Orchid. I highly recommend this hotel for your family group. Special shout out to Barbie Nakamura who made our trip effortless and restful, assisting us with check in, breakfast tables and dinner reservations and anything else we needed. All our rooms were conveniently located close together in the same hallway. The beds (even the pull out) are comfortable and the rooms are very quiet. We never heard other guests or doors opening and closing. Housekeeping staff was excellent and made up our room each day. The pool area is spacious and comfortable — highly recommend making Resort Pass reservations for pool daybeds or hales if you are able as the lounges do fill up quickly. Although there are many families with young children, the Fairmont Orchid is a peaceful and quiet oasis. We enjoyed a particularly delicious dinner at Binchotan and a lovely private dinner on the balcony of the Luana Lounge. Both have spectacular sunset views. Several of our party are gluten free (including 1 celiac) and the Orchid does a great job of labeling menus and the breakfast buffet foods and will gladly bring delicious gluten free banana bread. Overall we had a wonderful extended family vacation.

Mahalo for your kind words. It was a pleasure having your 'Ohana with us and helping you create incredible memories. I truly appreciate the 5-star rating, and I know the team will be thrilled to hear how much you enjoyed your stay. Thank you for highlighting the efforts of our Housekeeping, Binchotan, Luana Lounge, and culinary teams. They will be delighted to know they contributed to making your stay fantastic. We hope to welcome you back one day. With warm aloha, Barbie Nakamura Director of Quality

3 star at best -Don’t waste your money

Tripadvisor puanı 1.0/5

Taryn R TripAdvisor onaylı yorum

After reading some of these good reviews I had to check and make sure I looked up the same hotel.. THE only thing keeping THIS Fairmont above water is the island itself! The grounds are pretty but that’s where it ends. DO NOT go and expect a Fairmont experience it is VERY clear that The orchid staff don’t care, hate their jobs and are NOT held to the very standard that I have experienced at any other Fairmont in the past. For start the rooms are dusty and not maintained the pool staff seems unhappy and angry everything you ask of them is a chore (The word RUDE is an understatement) Not sure who is training the housekeeping staff but the cleanliness is off putting. The front desk staff have zero communication and put us in multiple dirty rooms when we checked in. Only people doing their job is the wedding coordinators/planners and bell service. I can speak for myself and the also 30-40 other guests that stayed and had their own negative experiences while attending our family wedding when I say this hotel needs a facelift (One bartender told a guest during the reception *a recovering alcoholic that he doesn’t deserve his good looking wife while ordering a coke instead of alcohol..) not kidding. Then he went on to call anyone going up for a second round an alcoholic. Even putting alcohol in drinks when people asked for none.. This vacation experience has made me loose trust in everything that I thought the Fairmont stood for and makes me second guess ever staying at a Fairmont again.

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