Fairmont Orchid - Hawaii 5 yıldız

My husband and I discovered the Fairmont Orchid years ago and continue to come back. This was our fourth trip and we won't stay anywhere else on the Big Island. Beautiful rooms, gardens and the hotel itself is always perfect. If you want to enjoy the peace, beauty, fun and outstanding hospitality of Hawaii, then go to the Fairmont. We had dinner at Browns for our 47th anniversary and the food was exceptional as well as the view of the sunset. A special thanks to the front desk staff. They very kindly gave us a late check out since our flight did not leave until 9:40 pm. They made our last day as special as all the rest. Mahalo

We had a phenomenal experience with several of the team members who made us feel so at home and special during our stay. Kaehi, Jose, Eilee and the AM servers at breakfast were fantastic. Funny, engaging and the personalities to make you feel like an old friend. Especially Kaehi...make a trip to the Hale Kai bar just to hang out with her and "talk story." Amy, our spa therapist gave my wife and I the best massages of our lives. I hope she never leaves because I would keep going back to her a few times each trip. Absolutely fantastic. We had a few glitches and the hotel called and did a thoughtful and sincere recovery, which is all one can ask for. The property was in need of some love so we were very excited to learn that they are in the final design phase of a property refresh. The employees made such and impact that we would definitely like to go back and visit, especially if the new property refresh is done well. Thank you so much to the team members named above that went above and beyond to make our long overdue vacation a memorable one! Not too sweet, not too rancid....just right! ;)

I’ve been coming to the Fairmont Orchid since 2007 and I’d like to take a moment to explain why. We’ve all heard that phrase about the “Aloha Spirit” but rarely do those words apply to a large, upscale resort. But at the Fairmont, it’s truly a way of thinking about the guest experience. When my husband and I arrive annually every September, we literally feel like we’ve come home. Every aspect of the Orchid is perfection. Not just because of the beautiful siting of the hotel itself, (perfectly framed in a horseshoe along its own beach cove) but because of the staff and our relationship to the people who work to make every visit special. When you enter, everyone from the valet attendants to the front and bell desk are charming, pleasant, and so eager to help get you settled. Once you’re given your room keys, swing by the Luana lounge for the most flawless ocean view, evening serenades by daily musiciens from 6-9 every night, and the best sushi and appetizers in the island. If you’re super lucky, you’ll get to meet Nino Kaai or Duke, two of our favorite artists. Nino sings like an angel in both English and Hawaiian and Duke is the most talented ukulele player I think I’ve ever encountered. We’ve been fortunate to spend time listening to them both playing for several years. And if you really fancy a treat, book an amazing, romantic dinner at Brown’s beach house on a Sunday night. You’ll get Nino and his son James singing together, (kind of a 2 for the price of 1 experience) the best sunsets imaginable, and phenomenal eats. My husband is an omnivore and I’m a vegan— the vegan specialty menu here is just a pinnacle of culinary perfection. I recommend the vegan congee or beet salad, and the konpachi and tuna tempura leave nothing to be desired. Thank you to the amazing chefs who work tirelessly to make sure whatever your food needs are, there’s a dish for you! Even gluten free is included! Ok, back to the staff who have become like family. Eric who works tirelessly at the pool might be the happiest and most delightful pool/landscaping staff member ever! The care he takes to make sure everything looks perfect at 6:30am is amazing! The entire landscaping staff exceeds expectations. Not a plant or shrub is out of place. All the waitstaff are lovely, and housekeeping is beyond thorough and gracious. This year I stayed on the fifth floor and the lovely lady who took care of our room was absolutely a delight! I believe Paul is the van driver we had to ferry us back and forth between resorts and he too was a delight. Honestly this hotel is extraordinary for multiple reasons but it comes down to this: the resort is intimate. It’s not huge, so you get to know the staff. It’s just the perfect size to remain on the resort and get to see and do everything. From pristine snorkeling and honu sittings, to petroglyph walks, tennis courts, live music, a beautiful pool with an adult only section, and super attentive staff. But the person who makes so much of this possible is the incomparable Barbie Nakamura, the quality director of the hotel and resort. What can I say about Barbie? She makes every experience and every guest feel like they’re the only folks at the resort. She makes you feel like royalty. Barbie is the kindest, most gracious, attentive, detail oriented person I’ve ever had the fortune to encounter in hospitality. The way this whole experience runs wouldn’t be possible without her. If you’ve never stayed here before, I cannot recommend the experience enough. Barbie and the staff make every aspect of staying a completely restful, beautiful and phenomenal visit. I recommend this resort to everyone!

We recently celebrated our 52nd anniversary at the Fairmont Orchid which is a beautiful resort. The Pacific Dream Photographers was on location so we decided to give them a try. Rom, the photographer, was excellent. We walked through the gardens and on the beach for spectacular photographs. Looking at the photos we are so pleased with these memories.

Understated elegance, beautiful people and resort. This place is as close to perfection as it gets. Pros: Gorgeous grounds, large rooms with luxurious bedding. Water refill stations everywhere. Bay with water sports like paddleboarding, kayaking, snorkeling, and floaties. Exceptional service. Wonderful food onsite. Relaxing and plentiful lounge and pool chairs. Cabanas well-priced and comfortable. Live music, boujee but not pretentious. Did I say, 5-star service? It’s worth mentioning again. Spa is lovely (I chose massage by waterfall location). Daily housekeeping and turn-down service. Shuttle service to nearby resorts. Pay for the daily breakfast buffet —-SO delicious! Cons: not great markets for snacks and sundries. I wasn’t a fan of the deli with premade ciabatta sandwiches (not good) and sparse snack variety. Wish they could make fresh or use regular bread. Could use a little bit of updating. All in all, we are coming back to this spectacular resort! The value and quality is unmatched! I love this resort!!