Fairmont Orchid - Hawaii bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.498 ulasan

Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
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Deskripsi

Keistimewaan hotel

  • Kolam renang menghadap laut seluas 929 m²

  • Laguna yang tenang dengan pantai pasir putih dan perairan dangkal

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Akomodasi kami

Lokasi hotel

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
Amerika Serikat

GPS:19.951222, -155.859672

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  2.498 ulasan

Peringkat TripAdvisor  4.5/5  5.965 ulasan

Sertifikat keunggulan 2024

Wish we could have stayed longer

Catatan Tripadvisor 5.0/5

Deborah B Ulasan TripAdvisor tersertifikasi

Walking into the hotel lobby of the Fairmont Orchid, was like walking on to a movie set. It was absolutely beautiful. From the first day the entire staff was so attentive and made sure we were all comfortable. They were especially accommodating to my elderly parents with mobility issues. We stayed in the south tower, 1 ocean view and one garden view room. The rooms are large and very nice, comfortable beds and pillows. Nice bathrooms with the nicest complimentary lotion, shampoo and conditioner. My mom liked the lotion so much I bought her some from the Fairmont Store (online). The food in every restaurant that we ate in was incredible. There are 5 restaurants and a deli. The resort grounds are so beautiful with so many types of birds and flowers we have never seen before. Can't say enough about the service throughout the resort, from the front desk to the valet parking staff, to the servers, and housekeeping. Special thanks to Mgr Eden Haber. She was so caring and considerate and went above and beyond when a couple things went awry, she made them right with little gifts, and followed up with us to make sure we were ok. Another person we'd like to thank is Shannel the concierge. She helped us to arrange a spectacular helicopter ride, as well as answering my 100 questions, before we even got there. My only complaint is that we weren't able to stay longer.

Thank you for your wonderful review! We're thrilled to hear that your stay with us felt like stepping onto a movie set. It's delightful to know that you found our lobby beautiful and our staff attentive and accommodating. We're glad you enjoyed your rooms and the amenities, and it’s heartwarming to hear your mom loved the lotion so much that you bought more from our store. It’s fantastic that you enjoyed the service from our team members, including Eden Haber and Shannel, who made your experience memorable. I will be sure to share your review with them! We hope to welcome you back for an extended visit in the future. Thank you again for sharing your experience. With warm aloha, Barbie Nakamura Director of Quality

Aloha at it's best

Catatan Tripadvisor 5.0/5

lilana284 Ulasan TripAdvisor tersertifikasi

Wonderful vacation spot on the beach with a large pool. Lovely rooms with large bathroom. Excellent service. Giving a shout out to Maria at front desk, bell/guest service team Katelynne, Dave, Kenny, Paul, Joe etc. They remember and appreciate return guests. The hotel provides a free shuttle bus service to the small shopping mall and immediate properties. I have stayed many times and it's always consistently wonderful. I highly recommend this hotel.

Thank you for your glowing review! We're thrilled to hear that you had another wonderful stay with us. It's fantastic to know that you enjoyed our beach location, large pool, and lovely rooms. We're especially delighted to hear about your positive interactions with our staff, particularly Maria at the front desk and our bell/guest service team, including Katelynne, Dave, Kenny, Paul, and Joe. Remembering and appreciating our return guests is a top priority for us, and we're glad it made your stay special. We hope to have the pleasure of welcoming you back for another unforgettable stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Our #1 for the Big Island

Catatan Tripadvisor 5.0/5

Mary M Ulasan TripAdvisor tersertifikasi

Always our #1 place to stay for amazing views, excellent service, comfortable and clean accommodations, delicious and varied food options, location to golf and snorkeling and beaches. Highly recommend Fairmont Gold for an excellent addition to your stay. The breakfast buffet is so incredible. Also highly recommend booking through Amex Travel for great rates and perks. Already planning our next visit! Mahalo the everyone on the Fairmont team

Thank you for your wonderful review! We're thrilled Fairmont Gold is your #1 choice. It's great to hear you enjoyed the views, service, accommodations, and our delicious dining options. We look forward to welcoming you back for another memorable visit. Mahalo from the Fairmont team! Warm regards, Barbie Nakamura Director of Quality

Too big !

Catatan Tripadvisor 3.0/5

Ellemay Ulasan TripAdvisor tersertifikasi

The Fairmont Orchid wasn’t for us mainly due to the size of the hotel. It’s a massive resort offering a nice location on the beach and only 30minutes from the airport. As Diamond members of Accor we found the Fairmont to be average in offering all the benefits. Our suite was very spacious and comfortable and we found the staff servicing it to be excellent. Restaurants - always busy and having to make reservations every day was annoying. Breakfast was the worst as we waited over 15 minutes everyday for a table. Bars - trying to get a table for an afternoon sunset drink was again a nightmare due to no tables available. We also found drinking wine out of a paper cup to be very ordinary. Swimming pool - large but shallow. There were plenty of deck chairs thankfully 😅. The beach was lovely to swim in and was the highlight of the hotel for us.

Thank you for taking the time to share your thoughts on your recent stay. We're glad you found our suites comfortable and enjoyed the service provided by our housekeeping staff. We apologize for the inconveniences you faced regarding the restaurant reservations, and bar availability. We appreciate your constructive feedback, as it is vital for our continuous improvement. We hope to have the opportunity to welcome you back in the future and provide a stay that truly meets your expectations and reflects the quality and service you expect. With warm aloha, Barbie Nakamura Director of Quality

Unforgettable Stay

Catatan Tripadvisor 5.0/5

Friderike W Ulasan TripAdvisor tersertifikasi

The hotel was gorgeous!!! Beautiful location, but especially the staff were fantastic! All of them were so warm-hearted and welcoming and willing to help, in particular the front desk staff. I hardly ever met such a competent and kind team. But the whole hotel was so wonderful. The gardens were overwhelmingly beautiful as well as the views. Our room was equipped with so many little details that made the stay so very special. Thanks to the Fairmont Orchid, we had unforgettable days on Big Island. If I could, I would give this hotel 10 stars!!!

Thank you so much for your glowing review! We're thrilled to hear that you had an unforgettable stay with us. It's wonderful to know that you found our hotel gorgeous, with a beautiful location and stunning views. We're especially delighted to hear about your positive interactions with our staff, particularly our front desk team. Providing warm-hearted and welcoming service is what we strive for, and we're thrilled that it made your stay so special. Thank you for your kind words and your high praise. We truly appreciate it! We hope to have the pleasure of welcoming you back for another unforgettable stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 466 ulasan 9/10 Lokasi
  • 903 ulasan 7.4/10 Kamar
  • 1.380 ulasan 8.7/10 Pelayanan
  • 12 ulasan 6.1/10 Internet
  • 756 ulasan 8.6/10 Fasilitas
  • 395 ulasan 9.2/10 Pantai
  • 257 ulasan 8.7/10 Kolam
  • 230 ulasan 5.8/10 Kebersihan

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