Fairmont Orchid - Hawaii bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.473 ulasan

Jaminan Harga
Terbaik
Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
Fairmont Orchid - Hawaii - Image 3
Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, Amerika Serikat

Deskripsi

Keistimewaan hotel

  • Kolam renang menghadap laut seluas 929 m²

  • Laguna yang tenang dengan pantai pasir putih dan perairan dangkal

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Akomodasi kami

Lokasi hotel

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
Amerika Serikat

GPS:19.951222, -155.859672

Telepon
Fax +1 808-885-5778

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  2.473 ulasan

Peringkat TripAdvisor  4.5/5  6.143 ulasan

Sertifikat keunggulan 2025

5 Star Service at the Fairmont Orchid!

Catatan Tripadvisor 5.0/5

jenandkylesanders Ulasan TripAdvisor tersertifikasi

We just returned from an absolutely incredible vacation at the Fairmont Orchid! This property is so special; private, quiet, immaculately kept and situated in an ideal location to relax and enjoy the beauty of Hawaii that surrounds. The resort and all of its staff maintain a level of excellence we rarely find elsewhere and we were so grateful for the level of care and service throughout our stay. A special shoutout to James at the front desk for getting us a fantastic room and sending a surprise bottle of bubbles to help us celebrate our milestone bdays! His warm welcome truly set the tone for Fairmont’s 5 star hospitality, a much appreciated gesture. We found all the resort staff here to be so friendly and ready + willing to help make our vacation extra wonderful; thank you to Eric at the pool, Benny at breakfast and everyone at Browns deli for your kindness! Already planning our next visit…Mahalo Fairmont Orchid!

Mahalo nui loa for your glowing review! We’re absolutely delighted to hear that your milestone birthday getaway was everything you hoped for and more. It means so much to know that the warmth and care from our team helped make your time with us truly special. We’ll be sure to pass along your kind words to James, Eric, Benny, and our team at Brown’s Deli—they’ll be thrilled to know they made such a positive impact on your stay. Moments like these are exactly what we strive for, and we’re so glad you felt the spirit of aloha throughout your visit. We can’t wait to welcome you back for your next island escape! Until then, please know how much we appreciate your kind words and your loyalty. With warm aloha, Barbie Nakamura Director of Quality

Our second stay did not disappoint.

Catatan Tripadvisor 5.0/5

Laura R Ulasan TripAdvisor tersertifikasi

Our second stay at the Fairmont Orchid did not fail to leave us wanting more. Swimming in calm clear warm waters with fish and sea turtles steps from the pool and beach bars is hard to match. Since it is pretty secluded, even when the hotel is full there are always plenty of unique spots to connect with the seashore. A good measure of a quality hotel is the retention of its staff. Derek, a 30 year employee, was the stand out. He brings his warm authentic island welcome every day to the Hale Kai Beach Bar along with the best Mai Tais we found on the island. The combination of soul-centered service with the magical warm air makes Fairmont Orchid a paradise to return to again and again.

Mahalo for sharing such a heartfelt review—it’s an honor to welcome you back! We're thrilled to know your second stay was just as memorable, and that the beauty of the ocean, peaceful surroundings, and welcoming spirit of our team continue to leave a lasting impression. We especially appreciate your kind words about Derek. His genuine warmth and many years of dedication truly embody the spirit of aloha, and we’ll be sure to pass along your praise—he’ll be touched to know he made your visit so special. It means so much to us that you feel our paradise is one worth returning to again and again. We look forward to welcoming you back for more moments of ocean-side magic. With warm aloha, Barbie Nakamura Director of Quality

The Fairmont Orchid is absolute stunning -- don't hesitate and book it!

Catatan Tripadvisor 5.0/5

rachelkP3946IL Ulasan TripAdvisor tersertifikasi

My husband and I had such a fabulous time at the Fairmont Orchid. The service was spectacular! Everyone goes out of their way to make you feel special. The food was delicious at all of the restaurants, including the breakfast, the pool was perfect and never TOO busy, plus it was so cool to see all of the sea turtles (from a respectful distance). Special thanks to Merlin at the spa who gave me a Lomi Lomi massage that was the best of my whole life. Don't skip the spa experience! Also, Nani at the spa desk is a delight. Cheryl at the concierge was super helpful, too, when planning our days and making reservations. We really can't wait to come back again soon -- loved it!

Thank you so much for your heartfelt review! We’re thrilled to hear that your stay was such a memorable one. It’s wonderful to know our team helped make your visit feel truly special—from relaxing poolside and enjoying our delicious cuisine, to those unforgettable spa experiences with Merlin and Nani. We're also glad Cheryl could assist in planning out your adventures! Knowing you’re already looking forward to your return means the world to us. We can’t wait to welcome you both back for another beautiful stay. With warm aloha, Barbie Nakamura Director of Quality

Beautiful Setting, But Service Falls Short

Catatan Tripadvisor 3.0/5

Bethany T Couples - Ulasan TripAdvisor tersertifikasi

We stayed at the Fairmont Orchid during the first weekend of January 2025 for three nights, and unfortunately, it did not live up to expectations. We had an ocean view room that was clean, but the view itself was just okay. During our stay, there was some sort of conference or event happening on the property, and the loud outdoor award ceremony completely disrupted the otherwise peaceful setting we had hoped for. Service was underwhelming across the board. Check-in took longer than it should have, and when I asked for aloe vera due to a sunburn, I was simply told to walk to a grocery store up the road—no offer of assistance or transportation, which felt dismissive and lacking in hospitality. The restaurants were another major letdown. At breakfast, we watched a bird eat food off a guest’s plate, and instead of addressing it, the restaurant staff looked the other way and let the guest continue eating. It was unhygienic and shocking for a resort of this supposed caliber. The concierge was also not helpful and offered little guidance or insight. Overall, the property didn’t feel like even a moderate luxury experience at all. We were aware it wasn’t a four seasons but definitely would have splurged on the 4 seasons had we known this fairmont didn’t live up to the fairmont experiences we had been given at in Vancouver.Between the mediocre food, poor service, and lack of attention to guest needs, we left disappointed and would not stay here again.

Thank you for taking the time to share your experience. I’m truly sorry to hear that your visit did not reflect the level of service and hospitality you expected—or that we strive to provide. While I’m pleased your room was clean and comfortable, it’s clear that several moments throughout your stay fell short, and I deeply regret the impression this left. I’m especially disappointed to learn about the response you received when asking for aloe vera. That’s not the level of care we want any guest to experience. If you're open to sharing more, I’d be grateful to know who you spoke with so we can address it directly and use it as a coaching opportunity for our team. We also sincerely regret the disruption caused by the outdoor event, and the missed opportunity by our restaurant team to respond to an unhygienic situation properly. Your feedback has already been shared with our leadership team for review and follow-up. I understand your stay did not live up to the Fairmont standards you’ve experienced elsewhere, and that’s disappointing to hear. We appreciate you giving us the opportunity to learn from this, and I truly hope we’ll have the chance to restore your confidence in a future visit. With warm aloha, Barbie Nakamura Director of Quality

Best Spa Experience

Catatan Tripadvisor 5.0/5

Robin G Ulasan TripAdvisor tersertifikasi

I had the most wonderful Lomi Lomi massage with Ariana on April 24th. Within 5 minutes if the start of the massage, I was so relaxed. I was in a cabana by the waterfall which added to my experience. I would not hesitate to recommend this wonderful massage with Ariana who is a very gifted practitioner.

Thank you so much for sharing your lovely feedback. We’re so happy to hear that your Lomi Lomi massage with Ariana was such a wonderful experience — and that the peaceful setting by the waterfall helped make it even more special. I will be sure to share your kind words with Ariana and our spa team. It means so much to know that her care and skill left such a positive impression. Recognition like yours truly inspires our team and is the heart of what we hope every guest feels during their time with us. Mahalo again for your recommendation and for allowing us to be part of your experience. We hope to welcome you back to our little piece of paradise whenever the time feels right. With warm aloha, Barbie Nakamura Director of Quality

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 507 ulasan 9/10 Lokasi
  • 990 ulasan 7.5/10 Kamar
  • 1.382 ulasan 8.5/10 Pelayanan
  • 13 ulasan 6.9/10 Internet
  • 805 ulasan 8.5/10 Fasilitas
  • 392 ulasan 9.3/10 Pantai
  • 258 ulasan 5.3/10 Kebersihan
  • 257 ulasan 8.6/10 Kolam

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