Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,552 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,552 reviews

TripAdvisor Rating  4.5/5  5,962 reviews

Certificate of excellence 2024

Too big !

TripAdvisor rating 3.0/5

Ellemay TripAdvisor review

The Fairmont Orchid wasn’t for us mainly due to the size of the hotel. It’s a massive resort offering a nice location on the beach and only 30minutes from the airport. As Diamond members of Accor we found the Fairmont to be average in offering all the benefits. Our suite was very spacious and comfortable and we found the staff servicing it to be excellent. Restaurants - always busy and having to make reservations every day was annoying. Breakfast was the worst as we waited over 15 minutes everyday for a table. Bars - trying to get a table for an afternoon sunset drink was again a nightmare due to no tables available. We also found drinking wine out of a paper cup to be very ordinary. Swimming pool - large but shallow. There were plenty of deck chairs thankfully 😅. The beach was lovely to swim in and was the highlight of the hotel for us.

Thank you for taking the time to share your thoughts on your recent stay. We're glad you found our suites comfortable and enjoyed the service provided by our housekeeping staff. We apologize for the inconveniences you faced regarding the restaurant reservations, and bar availability. We appreciate your constructive feedback, as it is vital for our continuous improvement. We hope to have the opportunity to welcome you back in the future and provide a stay that truly meets your expectations and reflects the quality and service you expect. With warm aloha, Barbie Nakamura Director of Quality

Unforgettable Stay

TripAdvisor rating 5.0/5

Friderike W TripAdvisor review

The hotel was gorgeous!!! Beautiful location, but especially the staff were fantastic! All of them were so warm-hearted and welcoming and willing to help, in particular the front desk staff. I hardly ever met such a competent and kind team. But the whole hotel was so wonderful. The gardens were overwhelmingly beautiful as well as the views. Our room was equipped with so many little details that made the stay so very special. Thanks to the Fairmont Orchid, we had unforgettable days on Big Island. If I could, I would give this hotel 10 stars!!!

Thank you so much for your glowing review! We're thrilled to hear that you had an unforgettable stay with us. It's wonderful to know that you found our hotel gorgeous, with a beautiful location and stunning views. We're especially delighted to hear about your positive interactions with our staff, particularly our front desk team. Providing warm-hearted and welcoming service is what we strive for, and we're thrilled that it made your stay so special. Thank you for your kind words and your high praise. We truly appreciate it! We hope to have the pleasure of welcoming you back for another unforgettable stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Strange Service Issues

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

When I tried to put my laundry in one morning I was told there is a 48 hour turn around, not "in by 9:00 a.m. back by 7:00 p.m." as stated on the laundry form. This is a deal breaker for me at a 5 star hotel.

Exceptional location, relaxed vibe

Customer review rating 4.5/5

Jv Couples - Confirmed reviews ALL

Everything was awesome, beautiful landscape, very chill…could use a lower cost breakfast option

Dear Mr. V. Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a wonderful stay and enjoyed our exceptional location and relaxed vibe. We appreciate your suggestion for a lower-cost breakfast option and will certainly take it into consideration as we strive to enhance our guests' experiences. Your satisfaction is our top priority, and we're grateful for your valuable feedback. Be assured, I will share your survey with our Executive Chef. She is currently working on enhancing our breakfast offerings. I know she will find your survey helpful. Thank you for choosing to stay with us, and we hope to welcome you back for another exceptional stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Perfect romantic getaway for couples

TripAdvisor rating 5.0/5

Daniel R TripAdvisor review

Beautiful hotel with comfortable beds, excellent service, and fantastic food options on site. Not too crowded and everyone was friendly. Fantastic ocean front view with amazing sunsets. Arranged a private dinner Brown’s Beach House through Ashley Nelson, who was prompt and helpful. Dinner was amazing. We had photos taken by Kim at Pacific Dream, and we couldn’t be happier with the experience and the quality of the photos. Overall, we had a perfect stay, wouldn’t change a single thing.

Thank you for sharing your experience with us! We're absolutely thrilled to hear that you enjoyed every aspect of your stay, from our beautiful hotel and comfortable beds to the excellent service and fantastic food options available onsite. It's wonderful to know that you appreciated the tranquil atmosphere and the friendly demeanor of our team, making your stay even more special. We're delighted that you had a memorable private dinner at Brown’s Beach House arranged by Ashley, and that your experience with Kim at Pacific Dream for photos surpassed your expectations. Creating unforgettable moments for our guests is what we strive for, and we're thrilled that we succeeded in doing so for you. I will be sure to pass along your review to them. I know they will be thrilled to see it. Thank you for choosing us for your romantic getaway, and we're honored that you wouldn't change a single thing about your stay. We can't wait to welcome you back for more perfect moments in the future. With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 468 reviews 9/10 Location
  • 912 reviews 7.4/10 Room
  • 1,399 reviews 8.6/10 Service
  • 12 reviews 6.1/10 WiFi
  • 761 reviews 8.7/10 Amenities
  • 395 reviews 9.2/10 Beach
  • 258 reviews 8.8/10 Pool
  • 237 reviews 5.9/10 Cleanliness

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