Fairmont Dallas 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 2.626 görüş

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Açıklama

Otel ekstraları

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Konaklama olanaklarımız

Otelin konumu

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Restoran
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  2.626 görüş

TripAdvisor Derecesi  4.0/5  3.323 görüş

2023 mükemmeliyet sertifikası

Overall, great stay

Tripadvisor puanı 4.0/5

joreaners TripAdvisor onaylı yorum

Great stay in a nice room. Wonderful service personal. Professional and courteous. Only complaint is the cost of valet parking, over $50 per day 😑 Overall the hotel could use some upgrades to make it more modern. The valet parking was to much

Dear Joreaner, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

Not Good

Tripadvisor puanı 1.0/5

debbai0 TripAdvisor onaylı yorum

I don't even know where to start This hotel is dated, dark, short staffed and smells like mold We paid for the upgraded 'gold level' experience which gets you access to an exclusive gold lounge on your floor that is supposed to have elevated breakfast, afternoon snacks and drinks (all complimentary except for the alcoholic drinks). The F&B offerings in the 'exclusive lounge' were poor at best if at all. One morning we went to grab breakfast and it was closed so the front desk said we could get breakfast complimentary in the restaurant. So a little while later we headed down and when we arrived there were people waiting to be seated, ok no problem. Except when it was our turn to be seated the host said it would be a 45 minute wait! The restaurant was empty! There were three tables eating, otherwise empty. At this point we opted to walk over to the Marriott for coffee and breakfast and dam we should have checked out of the Fairmont and into the Marriott! The AC in our room was so loud and did not cool well. It squealed, banged, grunted, started up and stoped. We did have the maintenance person come look at it on our second night and he turned the fan to low, removed and repositioned the filter and said it was good. It was NOT good Nothing at this hotel was good, well that's not true. Brandy the associate who worked the 'gold level' lounge was awesome! Everyday when we'd come back to the hotel our key would not work and so she would reprogram it daily so we didn't have to make the trip to the front desk. She was kind, attentive, thoughtful and always had a smile on her face. I don't know where they think the modern decor and updated suites were, that was not our experience. Disappointing experience, won't be back

Dear Debbai, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Faraway Filthy Pool and Almost Overcharged

Tripadvisor puanı 2.0/5

OlderTraveler613 TripAdvisor onaylı yorum

The pool elevator floor in our tower was closed, forcing us to inconveniently walk through the hotel lobby to access the other tower elevator to reach the pool. This awkward detour turned a 1-minute walk into a 5-minute trek, all while in our bathing suits. The pool itself was filthy, with hair everywhere—truly shocking! It was also challenging for older guests to enter the pool easily. Additionally, workmen were on our balcony over two days, which was disruptive. We voiced our concerns to the front desk, and the staff member assured us they would take care of us. However, we were not informed how. Upon checkout, we discovered a $50 bar credit, but we were already leaving. We couldn't tell if this was standard or compensation, but it was too late for us to use it. Moreover, our checkout invoice was hundreds of dollars over the original booking cost. Thankfully, I had taken a screenshot of my original booking, as I never received an email confirmation with any booking costs. To the credit of the front desk person, she corrected the issue cheerfully and without hassle. However, I wonder what would have happened if I hadn't been vigilant. I could have been overcharged without realizing it. Overall, it was a very disappointing experience for a 4-day stay.

Dear Marke, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Labor Day in Dallas & Deep Ellum

Tripadvisor puanı 5.0/5

Casey N TripAdvisor onaylı yorum

The Fairmont Hotel in Dallas is a lovely hotel. It is spacious and very clean with great views of the city. They offer a great valet service if you don't want to park in the parking garage and the staff was excellent. The bartenders are a lot of fun and they have an excellent whiskey selection. Great breakfast options and located within walking distance of many other nice places to eat. Will definitely return.

Dear Neil, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Fairmont Dallas Team

Disappointed

Tripadvisor puanı 1.0/5

Eric L TripAdvisor onaylı yorum

The room was hot. Turned the ac down to 64 in hopes it would cool down. There were people smoking weed all over the hotel and around the pool. The pool was dirty. Not what was expected from the iconic Fairmont. I would expect better. The room was clean and the bed was great, just wish it had cooled down.

Dear Eric, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. We apologize for any inconvenience that was experienced related to the room temperature at our hotel. We experienced an unforeseen disruption that was immediately addressed and remedied as soon as possible. We regret that this impacted your stay in any way and appreciate your support of Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

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