Fairmont Chicago - Millennium Park 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 750

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200 North Columbus Drive, 60601 CHICAGO, United States

Opis

O hotelu

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Nasze pokoje

Lokalizacja hotelu

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

Pozycja GPS:41.885956, -87.621116

Telefon
Faks +1 312-565-1143

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 750

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 157

Certyfikat Doskonałości 2023

Great experience

Ocena na stronie TripAdvisor 5.0/5

Saja m Opinia zatwierdzona w TripAdvisor

I was there for a conference. The receptionist was very welcoming and accommodating for our needs. The rooms were really nice and clean. The location was great and close to many of the attractions in chicago. Over all great experience. Highly recommend

Great first impression of Chicago!

Ocena na stronie TripAdvisor 5.0/5

D7215AEaaronb Opinia zatwierdzona w TripAdvisor

I stayed at the Fairmont Chicago while on a business trip. The staff were quick at check in and attentive in both the restaurant and Gold Lounge.

Great Location - Disappointing Experience

Ocena na stronie TripAdvisor 3.0/5

Sarah G Opinia zatwierdzona w TripAdvisor

This hotel is beautiful and in a fantastic location, however I was very disappointed with my experience overall. When I arrived, I was given the wrong type of room key for my room and couldn't get in, so I had to bring all of my luggage back downstairs to have my key replaced. The room I was provided with was a wheelchair accessible room, I am guessing because it was a very busy week in Chicago with many conventions, however I was not a fan of the way the water from the shower would spread over half of the bathroom floor. Another major issue with the shower in this room (603) is that the temperature markings for the shower are reversed - In order to get even lukewarm water you have to turn the handle all the way over to C - if you turn it to H all you get is cold water. My room also did not have any hand soap when I checked in. Did any of these issues ruin my stay? No. I am not that easily upset. But overall the experience was one I would expect from a much cheaper and lesser caliber hotel than a Fairmont, so there is certainly some room for improvement.

Worst Amex platinum fine hotel I’ve ever booked

Ocena na stronie TripAdvisor 2.0/5

lovesvacation97 Friends getaway - Opinia zatwierdzona w TripAdvisor

Booked through Amex platinum fine hotels 4/11-414. Upon checked in front desk person cold and lifeless- no greetings. I asked for upgrade availability and flat out said no without looking. Ok fine- then gave us an old room at 6th floor that has moldy toilet, shower tiles. No shower gel and tissues replaced for 3 days. Toilet paper was rough and cheap. Next day I addressed the toilet mold and front desk said I’ll take care of it and didn’t even look at the pictures I took. It seemed like he just wants to brush me off. Needless to say, it was not taken care of. We had breakfast at the hotel lobby and food was poor quality. Corned beef hash was horrible and server served the food with his thumb inside the plate next to the food! Thank goodness I had the $100 food credit otherwise this is not worth it! The night before check out, I went to front desk and informed them that I will be checking out at 3pm. He looked at my room and said, I can only stay till 1 pm without charge. I said to him that I have a guaranteed late checkout till 4pm through Amex fine hotel reservations and never had a problem. He said as a courtesy , I’ll do it. I’m appalled that he didn’t know the late check out guarantee. Upon checkout, front desk asked how was everything and I said not so good. He didn’t acknowledged nor asked why . Same person that checked me in. Still unfriendly. On my bill, they charged me $75 for 3 nights for urban experience. Through my Amex reservation it was written $60 for 3 nights due upon checkout. I’m just so tired that I didn’t even address it. I will never stay here again - unfriendly / unhappy staff, cleanliness was an issue and lackluster hotel .

Dear lovesvacation97, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.

Not worth the price

Ocena na stronie TripAdvisor 2.0/5

Megan Y Opinia zatwierdzona w TripAdvisor

Was at the hotel for a conference. Never stayed in a 4 star hotel before and will not go out of my way to stay at one again. This hotel is for rich people who don't mind getting nickled and dimed. No vending machines, microwave, or fridge forcing you use their overpriced resturaunt in the lobby or roomservice. I ended up eating out each meal and there are plenty of walkable options, but leftovers went bad. They left weird snacks in my hotel room and wanted 16 dollars for the gummy bears (and other snacks) in my room that I did not ask for so it really shouldn't have even been there. Bed was soft and comfortable. Hotel updated, but still had an old building feel. Mold in the soap holding area in the shower. I've been to much nicer and more comfortable cheaper hotels that even offer breakfast and free coffee. Here eggs are $20 and a large coffee is $6-7 which surpasses even starbucks specialty drinks.

Dear megany992, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Muhsen Director of Guest Experience.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 752 Liczba opinii 9.2/10 Lokalizacja
  • 1 440 Liczba opinii 7/10 Pokój
  • 1 400 Liczba opinii 8.1/10 Obsługa
  • 34 Liczba opinii 6.3/10 Internet
  • 518 Liczba opinii 6.6/10 Czystość
  • 463 Liczba opinii 6.2/10 Udogodnienia
  • 353 Liczba opinii 6/10 Jedzenie
  • 307 Liczba opinii 4.3/10 Dobra oferta cenowa

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