Fairmont 旗下的 Claremont Club & Spa 酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,193 评论

Fairmont 旗下的 Claremont Club & Spa 酒店 - Image 1
Fairmont 旗下的 Claremont Club & Spa 酒店 - Image 2
Fairmont 旗下的 Claremont Club & Spa 酒店 - Image 3
Fairmont 旗下的 Claremont Club & Spa 酒店 - Image 4
41 Tunnel Road, 94705 伯克利, 美国

描述

酒店其他优惠

  • Seasonal activities for the entire family, plus 3 hours of complimentary child care included

  • First-class Club with 10 tennis courts, and full-service gym with state-of-the-art equipment

  • Holistic wellness at the award-winning Fairmont Spa

  • Heated saline swimming pools, children’s play area and Kids’ Club

  • Pet-friendly hotel near Berkeley Hills’ hiking trails

我们的客房

酒店位置

Fairmont 旗下的 Claremont Club & Spa 酒店

41 Tunnel Road
94705 伯克利
美国

GPS:37.859667, -122.241893

电话
传真 +1 510-848-6208

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,193 评论

TripAdvisor 评级  4.0/5  2,090 评论

Exceptional service

Tripadvisor 评级 5.0/5

Jewel Lee K 经 TripAdvisor 认证的评论

In addition to the quality of overall service and cleanliness of the room and the hotel, the staff went out of their way to help me find the owner of a lost wallet. They worked daily to locate the owner at her workplace, since no personal phone could be found. They also found and donated to me a pair of much needed reading glasses, that they had in their lost and found department. Holly, one of the staff in the concierge department, put my mind at ease so that I could enjoy the rest of my stay.

Dear jewelleek2024, as the General Manager of Claremont Club and Spa, A Fairmont Hotel I just wanted to take this opportunity to personally thank you for recently staying with us at our resort when your recent included the City of Berkeley and the East Bay of San Francisco. In addition, thank you too for taking to write and post this lovely "Exceptional service" review as it certainly was extremely regrading and very encouraging to read how you experienced the team going "out of their way to help me (you) find the owner of a lost wallet, " and how they located you a pair of "much needed reading glasses,". Plus, thank you for highlighting Holly, as I will certainly be recognizing her and thanking her too, as I'm extremely fortunate and very lucky to have the opportunity to work alongside a great team f passionate & engaged team of hospitality professionals. Thank you once again and on behalf of the entire team we are certainly looking forward to having the opportunity to welcome you back soon. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Successful Family Event at the Claremont Club & Spa- Fairmont Hotel

Tripadvisor 评级 5.0/5

Taylor Coco P 经 TripAdvisor 认证的评论

I wanted to take a moment to give a HUGE SHOUT-OUT and humble thank you to all of the following Fairmont Hotel truly Exceptional and Extraordinary Staff. 1. Andy C- Director of Banquets 2. Mai H -Inspire Assistant Manager, Food & Beverage 3. Raphel aka Rafa (Houseman) 4. Manuel (Houseman) 5. Rakesh - Food and Beverage Manager 6. Food Chef- Name unknown 7. Tracy 8. Kim Each person listed above makes up the most outstanding hotel and hospitality team I have ever had the opportunity to work with. My event was a surprise birthday party for my 75 year old dad. Preparing for the event was laborious and anxiety provoking, in order to make the party a success while keeping it super-secret. Andy, MAI, Rafa, Manuel, and Rakesh worked tirelessly and well into the wee hours to make my event a memorable one and success. Every single thing I requested was met with a humble accommodation and every problem I encountered was met with a swift solution and prompt action. The Jr. Suite was marvelous, spacious, and the views are breath taking. I really Absolutely don't have the words to express the humble and amazing team you have at the Claremont Club and SPA. Literally everyone mentioned in this email became A superhero for my family's celebratory weekend.

Dear taylorcocop, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel thank you for recently selecting our resort as the ideal place to celebrate your dad's Surprise 75th birthday party. In addition, thank you too for taking the time to write and post this lovely 5-Star Tripadvisor review where you shared how successful the event was, and how much you enjoyed your accommodations with you finding them "marvelous, spacious, and the views are breath taking.". However, more importantly, thank you so very much for highlighting Andy, Mai, Rafa, Manuel, Rakesh, Tracey, Kim and the culinary team as I have already taken the opportunity to acknowledge them all for taking such excellent care of you, your dad and your family and friends. Plus, I would like to share how lucky and extremely fortune I feel on a day-to-day basis while having the opportunity to personally work alongside such a wonderful team of passionate & engaged hospitality professionals. Therefore, thank you once again for taking the time to recognize these wonderful individuals and please pass on my personal birthday congratulations on to your father. Yours sincerely and here to looking forward to having the opportunity to welcome you back very soon, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Historic Charm, Dated Finishes, Fees Galore

Tripadvisor 评级 3.0/5

cdean05 商务住宿 - 经 TripAdvisor 认证的评论

Historic charm, but very dated. Limited food options. Hidden fees. Booked through American Express Hotel collection and the check-in agent wasn’t familiar with the benefits of booking through AMEX and didn’t apply my breakfast nor resort credit nor did he offer an upgrade or late check out. Overall, you get an immediate sense of historic charm and some of the rooms have good Bay views, but the whole place is dated and the finishes are certainly showing their age. Spa looks nice, but closes around 5 p.m. which makes it impossible to use if you are staying for a business trip. View from Limewood restaurant is great. Service, however, was just average. I give it s “meh” or a “so-so.” Could use some polishing up inside, better food options, and better spa hours.

Dear cdean05, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to thank you for recently selecting our resort as the ideal experience when your recent travels included the City of Berkeley and the East Bay of San Francisco. However, more importantly, please accept my sincerest apologies for our service breakdowns and oversights with not recognizing your AMEX booking in the seamless and proper manner that it should have been. Please know, I have already taken the opportunity to follow up with my team to understand how we missed giving you a special warm welcome to our resort, while ensuring your disappointments are great learning experiences for ourselves. I do hope we will have the opportunity to welcome you back to our resort so that once again you can enjoy our "Historic Charm", our "Good Bay Views" along with the Great view & service in our Limewood Restaurant. Yours sincerely, and apologies once again, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Staff is excellent

Tripadvisor 评级 5.0/5

Julie G 经 TripAdvisor 认证的评论

We had a fabulous 4-day stay at the hotel as we were given a beautiful room with a spectacular view and received exceptional customer service throughout. We were greeted with a friendly hello by every staff member who passed us. Want to give a special shout-out to Lauren (originally from CT 😊) who was so kind and accommodating, and especially Jonah, who was super helpful and Awesome in addressing our questions with the warmest smile😁. We're already looking forward to our next visit.

Dear V8790DAjulieg, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel I just wanted to take this opportunity to personally thank you for recently experiencing our resort when your recent travels included the City of Berkeley and the East Bay of San Francisco. In addition, thank you for taking the time to write and post this lovely "Staff is Excellent" 5-Star review regarding your 4 night's stay with us. It was wonderful to read how you enjoyed your "beautiful room with spectacular views" and how you "received exceptional customer service". I must admit, I truly feel extremely lucky and very fortunate to work alongside a great team of engaged & passionate hospitality professionals, which of course includes team members like Lauren and Jonah. Here's to looking forward to having the opportunity to welcome you back soon, and thank you once again. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Hidden fees, few services, expensive for this grade of hotel

Tripadvisor 评级 3.0/5

alphalau 商务住宿 - 经 TripAdvisor 认证的评论

Outside of hotel: - Grounds extensive, well located on the hillside of Berkeley overlooking the Bay. - Tennis courts and pool at the Club. - Spa that closes at 5pm, very early. - Grand old building that looks beautiful. Inside, public areas: - Lobby grand and well appointed. - Limehouse restaurant and lobby bar lounge has beautiful views, a terrace that looks over the Bay. - Food expensive but good. However, for a hotel this large, food and beverage outlets are too few, restaurants close early (10pm? 11pm?), not even room service is available. Restaurants not sufficiently staffed. - Reception and concierge friendly. Rooms: - Clean but decor and furnishing old and dark, insufficient lighting. So dark in the wardrobe area that I had to move my suitcase out to an area by the window or couldn’t see anything. Lighting in bathroom also very dark, could not apply my makeup in the low lighting. - Aircon very noisy. Air intake machine inside wardrobe, strange setup. Ended up turning it off although nights were cold. - Minibar empty. Nothing to eat and drink at night, no room service. - Mattress too soft, gave me backache. - Housekeeping efficient and clean, but likely overworked. Room not tidied up daily until mid afternoon. Pricing: - Not fixed price within the same period, booked online and pricing changes by every few hours if demand is high. - Average price USD440 a night for a bay view deluxe room, expensive for what the hotel is. Nevertheless I would rather they list the real total price than slap on this hidden fee “resort fee” of USD50 a night, which I understand is an illegal practice in California from July 2024.

Dear alphalau, as the General Manager of Claremont Club & Spa, A Fairmont Hotel I personally wanted to take this opportunity to thank you for recently selecting our resort as the ideal place to stay when your recent travels included teh City of Berkeley and the East Bay of San Francisco. In addition, I really do appreciate you taking the time to write and post this review where you make note of some of the great features and amenities of our resort along with "friendly" team who looked after you. Plus, I do appreciate you sharing your observations regrading some of our operating hours and pricing, and please know I'm following up with my marketing and reservations team to understand how you made your reservation, as all our quoted room rates are meant to include our daily resort experience fee. Therefore, I'm certainly concerned that your observations are we aren't complying to the new California that requires all businesses to include all fees apart from taxes in the quoted price. Looking forward to having the opportunity to welcome you back soon, and thank you once again. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

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其他网络用户评价我们的酒店

  • 162 评论 7.7/10 位置
  • 589 评论 7.2/10 房间
  • 582 评论 7.7/10 服务
  • 13 评论 5.3/10 上网
  • 186 评论 5.7/10 舒适度
  • 137 评论 3.9/10 性价比
  • 105 评论 5.2/10 清洁度
  • 37 评论 4.8/10 早餐

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