索诺玛米申费尔蒙温泉酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,785 评论

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索诺玛米申费尔蒙温泉酒店 - Image 1
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100 Boyes Blvd, 95476 SONOMA, 美国

描述

酒店其他优惠

  • 地处索诺玛葡萄酒之乡的中心地带，周围环绕着葡萄园和 400 多个葡萄酒庄

  • 卓越的高级餐厅与酒吧，主要供应当季食材与本地葡萄酒

  • 奢华水疗中心拥有室内和室外地热池，提供采用葡萄精华的焕活护理服务

  • 专享索诺玛高尔夫俱乐部的 18 洞球场，欣赏四周连绵起伏的丘陵与葡萄园

  • 我们的度假酒店网速流畅，提供每日客房服务，支持携带宠物入住

我们的客房

酒店位置

索诺玛米申费尔蒙温泉酒店

100 Boyes Blvd
95476 SONOMA
美国

GPS:38.312967, -122.48246

电话
传真 +1 707-938-4250

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,785 评论

TripAdvisor 评级  4.2/5  2,797 评论

卓越奖 2025

A massage worthwhile

Tripadvisor 评级 5.0/5

SnH433 经 TripAdvisor 认证的评论

Spa was INCREDIBLE. The staff was incredibly courteous and welcoming from start to finish. Having day pass to mineral pools was beyond.

Not quite up to previous standards.

Tripadvisor 评级 3.0/5

Deborah R 经 TripAdvisor 认证的评论

The staff were wonderful. No problem there. It was the pools that were so hot it was uncomfortable to use them. The server, pool side said the guest had to get their own water as they did not serve it. And the food was not as good as I have experienced before. Canned cocktails and the chicken overcooked

Disappointed with service

Tripadvisor 评级 3.0/5

159lillianm 经 TripAdvisor 认证的评论

The staff did not provide me with information regarding all the services available. They seem to do minimal or adequate care to fulfill their jobs. I do not feel like coming back to this spa, because of the care I received.

Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your visit did not meet the high standards we hold ourselves to at Fairmont Spa. Our goal is always to provide warm, attentive, and personalized service to each of our guests, and it’s clear we fell short in your case. We regret that you were not fully informed of the range of services available, and that your overall experience felt less than caring. This is not the level of hospitality we strive to deliver. Please know that your feedback has been shared with our spa leadership team and will be used constructively as we review our service protocols and training. Thank you again for bringing this to our attention. We do hope you’ll consider giving us another chance in the future to provide the restorative and exceptional experience we’re known for.

It was just OK.

Tripadvisor 评级 3.0/5

Jen B 经 TripAdvisor 认证的评论

I had high hopes of the Sonoma Mission Inn, and it was really average. We arrived at 5pm on July 4th. We could not check in our room for another half an hour. Suites are expensive at the Fairmont, and I was surprised that our room was still not available until an hour and a half after check-in. The desk staff was very nice and friendly. We made it into our room at 5:30/ 5:45 after wandering the grounds. I noticed the pool was PACKED. Not surprising on the 4th of July. We met a very nice grounds keeper/ security guard who told us where to wander around while we waited to get into our room. We needed to wait in lines to get help at the front desk for a half an hour on several occasions. I had a treatment at the spa that would require we need a minimal delayed check out, which we were required to pay for, however even though we asked and gave out keys to be adjusted, the room keys still did not work and we waited a better part of a half an hour to get a key back in our room. The irony is we paid to wait in line. The room was ok. There was some broken glass on the fireplace, the lamp shade was damaged and the couch had studs missing. It did not feel like a high-end suite, it felt really average and unattended. That said, beds were comfortable (no sheets, just a duvet) and the space was totally fine. We felt underwhelmed by the space. The pool was packed until 6:30. It was warm and geothermal. The space by the pool was pleasant. I visited the spa while at SMI. We arrived at 9 for a 10:30 appointment. The woman at the desk was polite and told my husband they were too booked for him to buy a day pass for an hour before my treatment. She eventually allowed him to buy a pass for $49 for an hour. The space was ok. It needs updating. The sauna was not warm enough, and the cold "shower" was luke warm. The steam room did not work. My treatment was ok. I love a hydro facial and the facialist could not really inform me clearly what made it special, except for the machine. She was lovely, but robotic. I felt like she had a script and did not veer off of it. That said, she was entirely professional, kind and did a fine job. I would not return to the spa. Solage, in Calistoga, is head and shoulders better and much more beautiful. The highs of our experience were that the staff was nice and helpful. The lows were that it felt older and elements of SMI have fallen to disrepair. We had to wait unreasonable amounts of time to get anything done and there was a bit of incompetence. It is too expensive to be so thoughtless. There are so many places to stay in that area, I would not return.

Thank you so much for sharing your detailed feedback. While we’re glad to hear you experienced warm interactions with our team and enjoyed parts of your stay including the geothermal pool and relaxing grounds, we’re genuinely sorry to hear that other aspects didn’t quite meet your expectations. We understand how important a smooth arrival, well-appointed accommodations, and an effortless spa experience are to a restorative getaway, and we’re grateful you took the time to share your observations. Your comments have been shared with our leadership team as part of our continued efforts to fine-tune the guest experience — especially during high-traffic times like the Fourth of July. We truly appreciate your honesty, and while we regret that your visit felt underwhelming overall, we hope you might consider giving us another opportunity to welcome you back in the future so we can deliver the stay you were hoping for.

Almost a 5!

Tripadvisor 评级 4.0/5

jude672015 经 TripAdvisor 认证的评论

Excellent check in, restaurants were great, and the rooms were very comfortable. Having access to the bikes was a treat. The only suggestion I would give would be for the spa staff to welcome your guests and to do an orientation of the spa and services/amenities available. I missed out on so much!

Thank you so much for your review! We are so glad that you enjoyed your stay and that you were able to take advantage of our bicycles! We completely understand your comment on the spa and are working to improve this experience for our spa guests. We certainly want to ensure that you are able to enjoy all that our amazing oasis has to offer. We look forward to your next visit!

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其他网络用户评价我们的酒店

  • 194 评论 8.2/10 位置
  • 705 评论 6.4/10 房间
  • 849 评论 8.3/10 服务
  • 289 评论 7/10 运动休闲
  • 162 评论 8.2/10 酒吧和饮品
  • 143 评论 5.6/10 清洁度
  • 61 评论 8.1/10 早餐
  • 8 评论 10/10 可持续性

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