Fairmont Banff Springs 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 5,759 件のレビュー

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Fairmont Banff Springs - Image 1
Fairmont Banff Springs - Image 2
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405 Spray Avenue, T1L1J4 BANFF, カナダ

説明

ホテルのその他の情報

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

当ホテルの客室

ホテル所在地

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
カナダ

GPS:51.164332, -115.56183

電話番号
ファックス +1 403-762-5755

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  5,759 件のレビュー

トリップアドバイザーの評価  4.4/5  9,828 件のレビュー

2025エクセレンス認証

Incredible setting and service, but room size and value fell short for the price

トリップアドバイザーの評価 3.0/5

Jedi1984 トリップアドバイザー認証口コミ

We stayed at the Fairmont Banff Springs over Christmas as a special luxury treat after a long year of work, travelling from overseas for the stay. We split our Banff time between another hotel and the Fairmont, checking in here specifically for Christmas before returning to our original accommodation. There’s no denying the hotel itself is incredible. Visually and in overall feel, it’s exactly what you expect. Fine dining, beautiful Christmas setups, retail, casual takeaway food options, and absolutely stunning views of the snow-covered mountains. We stayed for three days and didn’t leave the property once because everything you could need was there. Food and beverage was excellent across the board. Rundle Bar was a standout and a fantastic place to sit with a drink and people-watch. We also dined twice at the buffet on Christmas Eve and Christmas Day. The food was genuinely impressive, though it was extremely busy and staff were rushed off their feet, which meant some waiting for drinks and follow-ups. The service overall was very strong. Staff were friendly and attentive, including at check-out, where taxis were heavily backed up. The hotel arranged to drive my partner and me to our next location in a personal car, which I thought was outstanding service. Housekeeping were also lovely. As they were working on Christmas Day, we left a larger tip that morning as a small thank you, and I left notes during our stay and returned to thoughtful replies, which was a really nice personal touch. As it was Christmas, we woke on Christmas morning to a stocking filled with treats hanging on our door, and there was a welcome holiday message waiting on the bed at check-in. Nightly turndown service was excellent, and it was genuinely nice returning to a room that felt freshly serviced again each evening. The spa experience was another highlight. It’s adults-only, calm, and beautifully set up. The mineral pool, spas, and outdoor hot tub on a -26°C snowy day was unforgettable. The spa facilities, change rooms, lockers, and food and drink offerings were all exceptionally well done. That said, there were some significant drawbacks that ultimately impacted the experience for me, particularly given the price point and the fact this was meant to be a special Christmas stay. The room was extremely small. Opening even one suitcase was difficult, and with two suitcases it became a game of Tetris just to move around the room. The bathroom was also tiny, with no bench space for two people, meaning toiletries had to be kept on the small bench under the TV in the main room. For the price we paid, I would expect a walk-in shower rather than a bathtub-and-shower setup. For a luxury hotel, I also expected a higher standard of room finish. There was a random piece of wood fixed above the window, with visible screws drilled into it, which felt out of place. We also couldn’t locate an elevator servicing our section of the hotel, meaning we had to wheel our suitcases up stairs to reach our room. I also booked the behind-the-scenes history tour, which had been recommended to me, and it was unfortunately a major disappointment. The host arrived late, appeared rushed, and largely read from information displayed on walls. The tour lasted around 45 minutes, visited only two locations, and ended abruptly. I expected far more depth and access given the reputation of the hotel. Writing this review genuinely pains me. I wanted a perfect Christmas experience, and while many elements were exceptional, I left feeling disappointed for what we paid. My honest recommendation would be to stay elsewhere that fits your budget and still enjoy what the Fairmont does best. You can book restaurants, bars, the spa, and facilities in advance without staying onsite, and you can also visit the Fairview Lookout for incredible photos of the hotel. You’ll still experience the magic without the premium accommodation cost.

Christmas at the Castle - a magical stay

トリップアドバイザーの評価 5.0/5

Eileen D トリップアドバイザー認証口コミ

Christmas at the Castle was MAGICAL! We stayed at the hotel during the holiday week, and everything felt so festive and homey. From before check-in, the service was top-notch. We worked closely with the concierge team on several pre-visit arrangements, which were all executed flawlessly. A special shout-out to team member Don Mooney for the incredible time and care he took with me on the phone, providing recommendations to make our family's holiday time in Banff special. All the staff we encountered during our stay were equally friendly and professional, and the dining throughout the hotel was top-notch. We especially loved the Rundle Bar with its live music, cozy fireplace, and beautiful views. We did have a few issues with our room (#340). The bathroom was uncomfortably small. The toilet was just inches from the wall in front, making it practically unusable. Additionally, it became very warm and stuffy in the evenings, making it difficult to get a good night's sleep. We look forward to visiting again as a family, either to experience the summer in Banff or to return during the very special holiday season. Thank you for making our first Christmas away one to remember!

Thank you so much for sharing such a thoughtful and detailed review of your Christmas stay at Fairmont Banff Springs. We are truly delighted to hear that your first Christmas away felt magical and memorable, and that the festive atmosphere, dining experiences, and service from our team helped create a special holiday for your family. We are especially grateful for your kind recognition of our Concierge team and for highlighting Don Mooney’s exceptional care and dedication. Your praise will be shared with him and the wider team, as it is always rewarding to know their efforts made a meaningful difference. At the same time, we sincerely appreciate you bringing the concerns regarding your guest room to our attention. We regret that the bathroom layout and room temperature impacted your comfort during the evenings. Please be assured that our Engineering team will be taking a look at the HVAC system to ensure it is working properly. Thank you for choosing to spend the festive season with us. We look forward to creating some special memories with your family during the summer or for another Christmas at the Castle. Sincerely, ~ Fairmont Banff Springs

Smaller rooms and a cramped bathroom in an otherwise impressive hotel

トリップアドバイザーの評価 4.0/5

wendy1103 トリップアドバイザー認証口コミ

We stayed for two nights at the Fairmont Banff Springs Hotel and, although the hotel undoubtedly has a spectacular setting, we found the double room to be noticeably smaller than those we have experienced at other Fairmont properties. The in-room Nespresso machine was housed in a drawer which made making a simple cup of coffee more awkward than it needed to be. The bathroom was also very compact, with a shower over the bath. Space was tight: accessing the toilet roll required an awkward twist, there was no bench or shelving for washbags or personal toiletries, and the bathroom fan was also quite noisy. The hotel itself is vast, with a maze of corridors where it is easy to lose one’s bearings, and even locating the lifts was not always straightforward. Apart from these slight niggles, we did enjoy our stay and generally found the service to be very good.

Thank you for taking the time to share such detailed feedback following your recent stay at Fairmont Banff Springs. We truly appreciate you choosing to stay with us and value the opportunity to learn from your experience. While we are pleased to hear that you enjoyed the spectacular setting of the hotel and found the service to be very good, we regret that the size and layout of your guest room and bathroom did not fully meet your expectations. As a historic property, our accommodations do vary in size and configuration, and we understand how this can come as a surprise, particularly when compared to other Fairmont locations. Your comments regarding the in-room coffee setup, bathroom layout, and fan noise are appreciated and have been shared with our team for review. We also acknowledge your observations about navigating the hotel. Given the scale and historic nature of the property, we understand that finding one’s way can be challenging, and we are continually looking for ways to improve wayfinding and guest comfort throughout the hotel. Thank you again for your thoughtful feedback and for highlighting both the positive aspects and areas for improvement. We hope to have the opportunity to welcome you back to the Castle in the Rockies for a future stay. Sincerely, ~ Fairmont Banff Springs

Continues to be a WOW

トリップアドバイザーの評価 5.0/5

Lynsay M トリップアドバイザー認証口コミ

We got married in Banff in 2016 and held our reception at this beautiful Castle in the mountains.. it was spectacular then and has certainly not lost its charm. We returned for our 10 year wedding anniversary and stayed in a Fairmont gold room... Would not have it any other way. The extra touches you get staying on the gold floors is so worth it. The service from every member of staff we encountered was amazing, always having time to say hello and go out of there way to make recommendations (and not just for the hotel but on the local area as well). The bars are all so different, but equally good. We just used the main pool and in the snow it was so lovely. It was a little busy but there is so much space you never really felt like it was too busy.... And it remained peaceful. The staff were always on hand lifting and changing towels, always making sure there were plenty as people were coming from outside to on. This really is our castle on the Rockies and it's a total gem. The surroundings and hotel are just wow.. but the sparkle that makes this place is the staff. We will return.

We are so pleased that you were able to return to Banff and that you had a memorable and reminiscent time. It will be a pleasure to share your review with our team today. Thank you so much for sharing. ~ Fairmont Banff Springs

Company Christmas Party was amazing at the Banff Springs!

トリップアドバイザーの評価 5.0/5

Shelly P トリップアドバイザー認証口コミ

Our company Christmas Party at the Fairmont Banff Springs was truly magical. The setting was breathtaking, the food and service were outstanding, and the events team made everything effortless from start to finish. Our staff are still talking about what a fantastic weekend it was. We loved it so much we will be hosting our 2026 Christmas Party at the Banff Springs. The Guest Reservations Team and our Conference Services Manager, Barb were amazing!

We are delighted that your party was amazing! It will be a pleasure to share this with Barb and our team. They will be pleased to know their efforts and service made a real impact. Thank you for sharing and wishing you all the best this holiday season. ~ Fairmont Banff Springs

との提携 TripAdvisor

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