波哥大 BH 佐纳费南希美居酒店

客户意见评级 (ALL 评级) 4.4/5 658 评论

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波哥大 BH 佐纳费南希美居酒店 - Image 1
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Carrera 7 65 01, 110231 波哥大, 哥伦比亚

描述

酒店其他优惠

  • 宽敞的客房设有起居室，配备床和特大床垫

  • 家庭房，配备 2 张单人床和婴儿床

  • 酒店提供自助早餐、健身房、桑拿房和咖啡吧

  • 提供客用穿梭巴士服务和室内停车场

  • 商务中心和活动室最多可容纳 40 人

我们的客房

酒店位置

波哥大 BH 佐纳费南希美居酒店

Carrera 7 65 01
110231 波哥大
哥伦比亚

GPS:4.6492144, -74.0591567999

电话
传真 +57 17424095

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LOBBY BAR

酒吧从下午 2 点至晚上 10 点营业，供应软饮料、果汁、酒精饮料、本地和进口啤酒、鸡尾酒、咖啡和小吃。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  658 评论

TripAdvisor 评级  4.0/5  245 评论

The WORST hotel

Tripadvisor 评级 1.0/5

Alexis M 经 TripAdvisor 认证的评论

The worst hotel I’ve tried in Bogotá. I’ve been staying here for 4 days, and I reported an electrical problem. They say they’ll fix it after I leave. Additionally, the reception staff is rude and very unwilling to help, There are hotels with much better service and facilities in the same price range just a few blocks away

Dear Alexis, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Really terrible Wifi

Tripadvisor 评级 1.0/5

Rdnsantos 商务住宿 - 经 TripAdvisor 认证的评论

Really terrible wifi connection. 3MB, and very unstable, you cant use it neither to work or relax. The staff was very hellpfull, but there was nothing They could do. The hotel is in a business zone, só you would expect you could at lesar work with its internet conection. But no.

Dear Sr Rodrigo, Thank you for taking the time to tell us about your experience at the Mercure Bogota BH Zona Financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Mercure prices at ibis standards but excellent staff

Tripadvisor 评级 3.0/5

akumar1989 Couples - 经 TripAdvisor 认证的评论

The rooms need some care. Shower pressure, what pressure? The water dribbles out of the showers. The curtains also caused problems getting stuck from time to time, meaning we couldn't enjoy our lovely views. In addition the TV is the same as the ones you'd find in a budget hotel, not smart and tiny. Not ideal when you want to relax after a day of exploring. It also doesn't help that the hotel doesn't allow for more than one key per room. The location however is great. You're walking distance from Zona G, a safe neighbourhood with an abundance of excellent restaurants. This hotel's saving grace however is a young staff member named Christian! Always greeting each guest with a smile and remembering everyone's name. Christian went above and beyond, I even felt bad going up to him with my complaints which he seemed to have remedy for almost instantly. In fact the same could be said for all the staff.

Dear SR akumar, We appreciate your comments regarding your stay at Mercure Bogota BH Financial Zone. It's always a pleasure to receive feedback of our guest. We will extend your comments to our team. I am sure that these comments will serve as an encouragement to our entire team as they continually strive to improve the quality of our services. We are very sorry that your experience has not been pleasant. At Mercure BH Financial Zone, we strive to ensure that our clients always enjoy their stay. We will take your comments very seriously. Thanking you once again for sharing your experience with us and hoping that your next visit be more pleasant as the previous one. Receive a cordial greeting. General management

Room Noise Level/Security Cocerns at night

Tripadvisor 评级 3.0/5

PhatAlbertRN Solo travel - 经 TripAdvisor 认证的评论

The owner of this hotel probably needs to invest in better window quality that will block the traffic noise. In two instances out of my 7 day stay, the entrance was accessible but no one was on the desk. Concerning that anybody can just walk in.

Dear Sr PhatAlbert, Thank you for taking the time to tell us about your experience at the hotel Mercure bh zona financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

DO NOT COME HERE! Bad customer service, poor quality hotel, bad Wi-Fi. Just bad.

Tripadvisor 评级 1.0/5

shannonxaaron Couples - 经 TripAdvisor 认证的评论

DO NOT COME HERE. Terrible experience from start to finish. Booked a room online that included breakfast. When we arrived we paid in full and were informed that breakfast would be an extra $30,000 COP/ Per person/ per night only after we had paid already. When we explained that our rate included breakfast we were met with confrontation explaining that was not the case even though we showed them the website where it said it was included. It was late at night so we went to bed being they said they would have someone call in the morning to resolve this. After waiting and receiving no phone call we called ourselves. After a 20 minute phone call with the front desk explaining that we booked online and THEIR website says breakfast is included, we were told “our rate was too low” and there was absolutely nothing they were willing to do for us. Also, the walls are so thin in the rooms that you can hear your neighbors conversations clearly, constant noise from the city, the rooms have terrible Wi-Fi, and the room seems to shake when you close the door. Overall bad customer service, bad Wi-Fi, bad rooms. Avoid at all costs.

Good morning Mr. Aaron, we are very sorry that your experience was not to your liking, we were reviewing your case and indeed the rate you paid for Expedia was without breakfast, we are sorry that your agency has not informed you or has not been able to resolve your concern, also that you had a bad experience with the Wi-Fi and that the room did not seem good to you. At the Mercure bh financial zone hotel we care about our guests being comfortable and enjoying their stay in our spacious rooms and always revealing our best service, we are sorry again the agency through which you made your reservation has not been clear with you at the time of offering, greetings General Manager

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其他网络用户评价我们的酒店

  • 425 评论 9.5/10 位置
  • 596 评论 7.8/10 房间
  • 1,414 评论 9.4/10 服务
  • 11 评论 8.8/10 上网
  • 225 评论 6.2/10 早餐
  • 214 评论 9/10 设施
  • 204 评论 9.2/10 清洁度
  • 139 评论 8.8/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。