波哥大维多利亚雷吉亚索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 1,075 评论

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Carrera 13 # 85-80, Cundinamarca, 110221 波哥大, 哥伦比亚

描述

酒店其他优惠

  • 这家位于哥伦比亚的酒店设有 3 间会议室，适合举办公司活动。

  • 享用酒店提供的下午茶。

  • 这家位于波哥大的酒店靠近机场，约 36 分钟车程。

  • 12 岁以下儿童如与父母同住一家客房，可享受免费住宿

  • 位于波哥大的一家可携带宠物的酒店（额外收费）。

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酒店位置

波哥大维多利亚雷吉亚索菲特酒店

Carrera 13 # 85-80, Cundinamarca
110221 波哥大
哥伦比亚

GPS:4.669983, -74.053158

电话
传真 +57 601 6220692

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Basilic Restaurant

我们的 Basilic 餐厅以来自哥伦比亚不同地区的当地产品为特色，采用法式和前卫烹饪技术，为您带来高水平的美食享受，快来体验我们的招牌美食吧！在我们的 Basilic Cuisine de Origen 餐厅

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  1,075 评论

TripAdvisor 评级  4.5/5  1,453 评论

卓越奖 2023

$330 early check in fee!!!

Tripadvisor 评级 1.0/5

josephcU5936EN Solo travel - 经 TripAdvisor 认证的评论

Well, let me just say that I’ve stayed here several times before in the past. And I always liked it. This time my flight was arriving very early at 7 AM. So I called the weekend in advance and saw if I could check in early. I had booked my hotel with points that I had accumulated on Expedia. I had leftover points as well so if I needed to book a second night so I could check in early I was going to do so. I called the front desk and they notified me that if I waited until the day before I could probably inquire about an early check-in. They told me that if he would apply, but it would be better I do this. I asked him if I just spoke two nights would be better and they said just wait and see until the day before. I was very happy with this and it seemed like they were trying to help me. The day before I called in and they said yes early check-in was available and to go ahead and book my night. So I booked it using my points and I had extra points available. When I arrived, they told me that the check-in early fee was $330. This was actually more than the rate online for a full night. The man at the front counter was very polite as is most of the staff. I was kind of dismayed and told him that that was a lot of money for just checking in early. He said sorry and that was the policy. I understand the fee would apply for an early check-in, but to be more than a might be rate I thought was ridiculous. The thing that drove me insane was I could’ve used my points to just book an extra night if I needed to. It’s a beautiful hotel. Staff are nice, but I will never say her again.

Bonjour Monsieur JosephcU5936EN, Thank you for sharing your experience and I am very sorry to read this that this last stay was not as you expected, especially after having stayed with us several times in the past. We greatly value your loyalty and understand your frustration regarding the early check-in charge. We would like to apologize if the information provided in your previous communications was not clear or if this caused any confusion. Our team always strives to provide the best service and ensure that our guests have a comfortable stay, but we clearly fell short of your expectations this time. The cost of early check-in depends on the time of arrival. But we understand your concern about the price compared to a full night's rate. Our rates are dynamic and change daily based on hotel occupancy. In order to secure the best rate, it is always better to book in advance rather than on the day. We will review this case internally to improve our communication processes and prevent other guests from facing similar situations. We appreciate your kind words about the hotel and our staff, and we deeply regret that this inconvenience has affected your overall perception. Should you decide to give us another opportunity, please do not hesitate to contact us directly to ensure that your next experience is a much more positive one. I look forward to hearing from you. Cordially yours,

One of the best Sofitel’s I stayed in

Tripadvisor 评级 5.0/5

Kai W Solo travel - 经 TripAdvisor 认证的评论

Arrived at the Sofitel in Bogota for the first two days of my Colombia trip (and will also be coming back in a few days for my last night in Colombia). I can’t say enough positive words about this hotel. The staff is absolutely wonderful, friendly, cheerful all the time and really helpful. Room was pristine clean, plenty of offerings at the breakfast, location wise also a very good choice. Happy to come back in a few days!

Bonjour Kai W, Thank you very much for your comments about your most recent stay at Sofitel Bogotá Victoria Regia. It is always a pleasure to know that our hotel lived up to your expectations and to feel that sense of well-being and confidence thanks to the kindness and professionalism of our staff who are always willing to give their best to create those unique experiences like the ones you remembered by leaving us this great review. We thank you once again for sharing with us your experience showing the amenities of our hotel such as our delicious breakfast buffet, the excellent service of our staff and the best location, where gastronomy and good living come together in one place. See you soon :) Cordially yours,

Absolutely Amazing - Book Immediately

Tripadvisor 评级 5.0/5

Jennifer S Couples - 经 TripAdvisor 认证的评论

Sofitel Bogota is magnificent. It is a beautiful hotel in Zona Rosa. Bars, restaurants and shopping are walking distance. The rooms are large, well-appointed and lovely. Staff is great and very helpful. I wouldn’t stay anywhere else in Bogota.

Bonjour Madame Jennifer, Thank you very much for your comments about your most recent stay at Sofitel Bogotá Victoria Regia. It is always a pleasure to know that our hotel lived up to your expectations and to feel that sense of well-being and confidence thanks to the kindness and professionalism of our staff who are always willing to give their best to create those unique experiences like the ones you remembered by leaving us this great review. We thank you once again for sharing with us your experience showing the amenities of our hotel such as our delicious breakfast buffet, the excellent service of our staff and the best location, where gastronomy and good living come together in one place. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cordially yours, Laura Salamanca, Guest Relations,

Great location, good hotel!

Tripadvisor 评级 4.0/5

GuyaneseMadness 经 TripAdvisor 认证的评论

We stayed at this hotel during a multi-city trip to Colombia as a couple. Check in process was quick as there was only one person ahead of us and our room was ready when we arrived. The person at front desk let us know about the restaurant on site as well as different options available to us around town. Our rooms as located in a quiet section that faced a residential courtyard. I found the room to be a bit too dim, but I think that was The ambiance the hotel was going for, and the bathroom provided better lighting for me to see and get ready in. We enjoyed the L'Occitane products that the uses as well. We went to the bar twice, once for pre dinner drinks and another time for lattes. Both times we received great service. The location is perfect walking distance to many other restaurants and to see the city in general. Unfortunately for us, the check out process wasn't as smooth as the check in process. The hotel double charged us for the room although we pre-paid in advance. In order to reverse the charges, the hotel wanted a physical credit card which then caused us to cut it very close to making our flight home. It was quite a debacle. Overall, we had a good stay (minus the check out) at the Sofitel Bogota Victoria.

Great hotel in great location

Tripadvisor 评级 5.0/5

320declanm 经 TripAdvisor 认证的评论

I have stayed in the Sofitel Bogota Victoria Regia a number of times and it never fails to impress. Location, staff, facilities and rooms are excellent It is in a popular area with plenty of options for shopping, dining and socialising. The staff are among the most friendly,

Bonjour 320Declanm, Thank you very much for your comments regarding your stay at Sofitel Bogota Victoria Regia. It is always a pleasure or pleasure to receive positive feedback. We will extend your pleasant comments will serve as a stimulus to our entire team as we continually strive to improve the quality of our services. We thank you once again for sharing your experience and your time with us and hope that your next visit will be as pleasant as the previous one. Best regards, Cordially yours, Laura Salamanca, Guest Relations

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其他网络用户评价我们的酒店

  • 441 评论 9.7/10 位置
  • 499 评论 8/10 房间
  • 1,105 评论 9.4/10 服务
  • 5 评论 7.9/10 上网
  • 214 评论 9.1/10 早餐
  • 188 评论 8.9/10 食物
  • 145 评论 9/10 氛围
  • 125 评论 9.4/10 清洁度

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