Mercure Kaliningrad 4 stars

Wonderful experience in Mercure Kaliningrad. Impressively well-trained staff, very helpful and friendly. Beautiful design, great breakfast, location is splendid. Nothing to complain whatsoever!

Lovely hotel in the city center. Very nice breakfast and perfectly trained staff.

Actually I even don’t know what I’d like to mention first ! It is located in the heart of the city, and it’s super comfortable to get to other historical and beautiful places. The location itself is unbelievably wonderful, we had super nice view from our room. Every evening we can enjoy the swans and the lake! Speaking about service, 10 out of 10! Also their restaurants are very good, so don’t hesitate and book breakfasts there, it’s really worth it ! Moreover, you can find all the facilities that you get used to have, a gym, a spa, a bar, restaurants and cool atmosphere! If you go to Kaliningrad I strongly recommend this hotel! It was a real pleasure to stay there!

It was a great experience to live in Mercury. Every morning when I woke up I understood that I’m in comfort. Thanks for staff, they are so polite and kind.

- modern spacious room - excellent team always ready to help - tasty breakfast in the room - amazing pond view (Oberteich) - very good SPA

It’s bad you have not informed sauna works only after 16:00.

Good location, everything is beautiful and clean. The room did not quite meet expectations after viewing the photos on the site. I booked a room with a lake view. Instead of one panoramic window, as on the photos, there were two small windows and large piece of wall. This is fine, the view was still excellent, but it is better to form realistic customer expectations and post photos of different configurations of rooms. As it turned out, only 5% of the lake-view rooms have panoramic windows, the rest with separate windows.

Really pretty place. Comfortabe and very clean number. Friendly and gentle hotel team. Good place near lake. Lot of popular place near and can be reached by walking. By my opinion price little more expencive that should be.

For the first time was in Kaliningrad. Mercure hotel is well located, good cuisine and drinks (Merged with Torro restaurant). Professional staff (as usual in Mercure network). All Covid-19 protection measures are in place.

Thoroughly enjoyed my stay. Beautifully located, excellent restaurant on site, and the room is immaculate. The free bottles of water every day as well is a great touch. Only issue I had was when I asked the cleaners to give me five minutes as I was about to go out for the day. They never returned so on only one day the room wasn’t cleaned, therefore fresh towels were also not given. Again though this only happened once. Staff speak perfect English. The only other issue was very loud customers in the hotel making lots of noise some mornings. Will be returning very soon.

Take the lake view. :) Wanted a get-away from it all in peace and quiet and Mercure has been perfect in this sense. Excellent service, super-friendly personnel, splendid lake view, nice food, even a happy birthday surprise cake Have nothing to complain about really. Will definitely return when in Kaliningrad next time.

Comfortable stay in a well located hotel with a nice design

Everything could have been perfect. However it was disappointing that such an international hotel was not able to provide gluten free bread for me which I had asked for in advance. A few days later we stayed at Eliza Inn in Selenogorsk who had two different kinds of bread for me which they had bought at the METRO supermarket in Kaliningrad!......

Absolutely best place for the rest and buisness! Very nice personell!) Good location, best price and nice view from room and restaurant. Also enough places for parking. On the terrytory of hotel are located restaurant Torro Grill - aslo its very good) Thanks!

It's my second stay in this hotel and I'll stay here again next time I visit Kaliningrad.The hotel is new (build for the soccer event) very modern, clean and has a nice location. I prefer the rooms overlooking the lake. The windows are really sound proof. Easy to reach by taxi or by bus (also the bus from the airport, just get off at the Amber Museum stop).They serve my favorite breakfast in Russia and I've been to many cities in Russia. Everybody is friendly.The sauna is not big, but if you are lucky, you'll be the only guest there. Great for a walk around the lake, very close to the new center and there is a supermarket across the street.I recommend you to try the restaurant next to the hotel.