Mercure Tamworth bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 1.259 ulasan

Keistimewaan hotel

  • Quiet location with easy access to major highways and Tamworth city centre.

  • Direct access to West Tamworth Leagues Club and Scully Park.

  • Modern leisure area with swimming pool and gym.

  • Rooms with you in mind - suitable for the corporate traveller and family alike.

  • Shuttle bus service unavailable to select destinations due to Covid-19 restrictions.

Hotel yang disetujui ALLSAFE

Lokasi hotel

Mercure Tamworth

Scully Park, Kent Street, PO Box 3040
2340 TAMWORTH
Australia

GPS:-31.102, 150.917

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

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Peringkat ALL  4.7/5  1.259 ulasan

Peringkat TripAdvisor  4.5/5  235 ulasan

Staff communication poor

Catatan Tripadvisor 4.0/5

2boysydney Couples - Ulasan TripAdvisor tersertifikasi

Stayed Christmas night. Room was nice and clean. No issues with the room. However communication seemed to be lacking. 3 days before my stay I received a call from the hotel asking when we would be arriving, which is understandable being Christmas Day. We were told that reception would be closed from 7am to 11.30pm which I thought was a little strange being a world wide hotel brand. We gave our arrival time advising a late evening arrival and was told that the hotel will be in contact on how the checkin. Few days later we received a call which we missed and returned the call. On returning the call as soon as we said we will be checking in on Christmas Day the person on the phone couldn’t wait for us to say why we were calling they started to offer boxed breakfast for the next morning. I said thank you and asked what was in the boxed breakfast and what time would it be delivered. The person on the phone said they couldn’t remember what was in it or know about the time. We then said not to worry about it as we could be leaving early the next day. We then said that the reason for the call was that we were returning the hotels call and to leave an email address to receive instructions for checkin. The day before arrival we still hadn’t received an email about how to checkin to the hotel so we called to follow up. The person who answered said it was a good question and that they had no idea what the instructions are on how to checkin. The lady was really nice and said that she would find out and call me back. The lady also checked to see if my email address was added from the previous call, which we were told it wasn’t added to the file. The lady updated the email address. Few hours later we received a call back advising to call a manger when close to arriving and the manger would meet us at the hotel to give us a key. When we arrived we met the manager in the front of the hotel and was given a key. The manager also mentioned something about breakfast that was in the restaurant. We didn’t have breakfast in the hotel, but we’re wondering if the restaurant was actually open. I don’t think there was many people staying in the hotel. Overall there were no problems checking in but the whole process seemed to be strange. Checkout was good. Reception was open the next morning. I feel that there was little communication between management and staff at the reception desk which had us wondering how it would be during our stay.

Dear Guest, We apologise for the confusion regarding your reservation. Our staff were aware of the changes over the holidays although the staff member you spoke to was confused about when the restaurant was open. However the restaurant was closed Christmas day and open boxing day from 7am. Our hotel is a 24 hour reception however we had issues on Christmas day regarding staffing. We hope at your next stay with us your check in process runs smoothly with no issues. We look forward to seeing you again soon. Kind regards, Stephanie Unger

Mercure Tamworth

Catatan Tripadvisor 5.0/5

deborahdF4536WJ Keluarga - Ulasan TripAdvisor tersertifikasi

Excellent motel…very clean and modern rooms. Great affords price. Awesome friendly staff! Very nice beds and beautiful bathroom and very big shower! Clean pool and motel is in a great location! Restaurant is very nice attached to the leagues club but nice meals.

Good Afternoon, Thank you for such an amazing review of our hotel. We are so pleased to know you enjoyed your stay. We hope to see you again soon. Kind regards, Mercure Tamworth

Great stop over, well managed hotel with excellent staff and facilities

Catatan Tripadvisor 5.0/5

JPIF-G Keluarga - Ulasan TripAdvisor tersertifikasi

Fantastic service, large clean rooms with very comfy beds. kids loved the large swimming pool, staff were so friendly and helpful, Special thanks to Shirley and the ladies that helped with returning our missing items. Great hotel.

Good Afternoon, Thank you for A wonderful review of our hotel. We hope to see you and your family again soon. Kind regards, Mercure Tamworth

Nice modern hotel

Catatan Tripadvisor 5.0/5

kevvie6 Bisnis - Ulasan TripAdvisor tersertifikasi

I travelled to Tamworth for work and stayed at the hotel for a night. It's a nice modern hotel right next to the local club with access to the club from the hotel. Comfortable bedding, free car parking and room service. Will definitely stay again.

Good Morning, Thank you for such a wonderful review of our hotel. We look forward to welcoming you back soon. Kind Regards, Mercure Tamworth

Bday celebrations for shopping trip

Catatan Tripadvisor 5.0/5

nicole812022 Keluarga - Ulasan TripAdvisor tersertifikasi

Rooms were very clean. Staff were very polite and trained well. Block out curtains made for a lovely sleep in. Food at the club was great. Kids enjoyed the gym and the pool. Will definitely stay again.

Good Morning, Thank you for such a beautiful review of our hotel. We are pleased you enjoyed your stay with us and look forward to seeing you again soon. Kind regards , Mercure Tamworth

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 187 ulasan 9.3/10 Lokasi
  • 603 ulasan 9.1/10 Kamar
  • 582 ulasan 9.1/10 Pelayanan
  • 14 ulasan 3.8/10 Internet
  • 304 ulasan 9.1/10 Kenyamanan
  • 261 ulasan 9.4/10 Kebersihan
  • 113 ulasan 9.6/10 Suasana
  • 45 ulasan 5.7/10 Sarapan

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ibis Styles Tamworth

bintang 4

Di 1.234 km

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