Mercure Tamworth bintang 4

Stayed Christmas night. Room was nice and clean. No issues with the room. However communication seemed to be lacking. 3 days before my stay I received a call from the hotel asking when we would be arriving, which is understandable being Christmas Day. We were told that reception would be closed from 7am to 11.30pm which I thought was a little strange being a world wide hotel brand. We gave our arrival time advising a late evening arrival and was told that the hotel will be in contact on how the checkin. Few days later we received a call which we missed and returned the call. On returning the call as soon as we said we will be checking in on Christmas Day the person on the phone couldn’t wait for us to say why we were calling they started to offer boxed breakfast for the next morning. I said thank you and asked what was in the boxed breakfast and what time would it be delivered. The person on the phone said they couldn’t remember what was in it or know about the time. We then said not to worry about it as we could be leaving early the next day. We then said that the reason for the call was that we were returning the hotels call and to leave an email address to receive instructions for checkin. The day before arrival we still hadn’t received an email about how to checkin to the hotel so we called to follow up. The person who answered said it was a good question and that they had no idea what the instructions are on how to checkin. The lady was really nice and said that she would find out and call me back. The lady also checked to see if my email address was added from the previous call, which we were told it wasn’t added to the file. The lady updated the email address. Few hours later we received a call back advising to call a manger when close to arriving and the manger would meet us at the hotel to give us a key. When we arrived we met the manager in the front of the hotel and was given a key. The manager also mentioned something about breakfast that was in the restaurant. We didn’t have breakfast in the hotel, but we’re wondering if the restaurant was actually open. I don’t think there was many people staying in the hotel. Overall there were no problems checking in but the whole process seemed to be strange. Checkout was good. Reception was open the next morning. I feel that there was little communication between management and staff at the reception desk which had us wondering how it would be during our stay.

Excellent motel…very clean and modern rooms. Great affords price. Awesome friendly staff! Very nice beds and beautiful bathroom and very big shower! Clean pool and motel is in a great location! Restaurant is very nice attached to the leagues club but nice meals.

Fantastic service, large clean rooms with very comfy beds. kids loved the large swimming pool, staff were so friendly and helpful, Special thanks to Shirley and the ladies that helped with returning our missing items. Great hotel.

I travelled to Tamworth for work and stayed at the hotel for a night. It's a nice modern hotel right next to the local club with access to the club from the hotel. Comfortable bedding, free car parking and room service. Will definitely stay again.

Rooms were very clean. Staff were very polite and trained well. Block out curtains made for a lovely sleep in. Food at the club was great. Kids enjoyed the gym and the pool. Will definitely stay again.