Sofitel Kuala Lumpur Damansara 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,153 件のレビュー

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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, マレーシア

説明

ホテルのその他の情報

  • 地元の味とフランスの美食文化が融合した、4つの上質なレストラン＆バー。

  • 多目的ミーティングルームと、最新設備を備えたボールルーム。

  • プサット・バンダール・ダマンサラMRT駅までは徒歩5分。クアラルンプールのセントラルまでもすぐという好立地です。

  • クアラルンプールでも屈指の高級住宅街であるダマンサラ・ハイツに位置する、ラグジュアリーな5つ星ホテル。

  • ハマム体験ができるSofitel Spaが併設された、国内初のラグジュアリーホテル。

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ホテル所在地

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
マレーシア

GPS:3.14675, 101.661444

電話番号
ファックス +60 3-2720 6618

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,153 件のレビュー

トリップアドバイザーの評価  4.5/5  1,792 件のレビュー

2025エクセレンス認証

Good rooms and location but wifi needs improvement

トリップアドバイザーの評価 4.0/5

aadelac トリップアドバイザー認証口コミ

Great location with comfortable and clean rooms. Traffic in this location is not as heavy and it is conveniently located near a mall with access to shops and food. The only downside was that the wifi was unexpectedly weak and slow.

Service Gaps Overshadow an Otherwise Acceptable Stay at Sofitel Kuala Lumpur

トリップアドバイザーの評価 2.0/5

Theveena トリップアドバイザー認証口コミ

I am an Accor Gold and Accor Plus member and had a last minute two night stay at Sofitel Kuala Lumpur from 22 to 24 January. Overall, the stay was acceptable, however the service standards throughout were well below expectations for a five star Accor property. Check in was at around 7pm after work and the hotel was not busy. The staff member assisting us showed no eye contact, provided no greeting, and only confirmed the room rate, length of stay, and payment method before handing over the key cards. There was no explanation on room type or upgrades, breakfast location and timing, welcome drink entitlement, or any general orientation. This was disappointing and not aligned with Accor brand standards. Upon entering the room, we found a welcome platter of chocolates with a note addressed to a previous guest, Mr Loh. This is a serious oversight and understandably raises concerns about room readiness and attention to detail, including whether proper checks were conducted before assigning the room to a new guest. The following morning, I informed the reservations desk and requested that the platter and note be removed. When we returned several hours later, the room had been serviced but the platter and note were still there. I reported this again in the evening before heading out, received an apology, and was told it would be handled immediately. When we returned later that night, the platter was still untouched. It was only removed when I personally asked the room service staff while receiving our order. This repeated inaction over such a simple request was frustrating and concerning. As a result, we had to rely on the Accor app to confirm our membership benefits and welcome drink entitlement, which should have been clearly communicated at check in. This is the first time I have experienced this level of service inconsistency at an Accor hotel, despite staying at many Accor properties globally. Service issues also extended to breakfast. On the first morning at approximately 7.20am, we ordered two lattes, one arrived hot and the other was fridge cold. The egg station was unattended until a Caucasian guest arrived. When we informed a supervising staff member that one coffee was cold, she acknowledged us but delegated the issue to a junior staff member without addressing it herself. Many food platters were empty and were not refilled during the hour we were there. Several staff members were seen standing together and chatting near the coffee area until the manager arrived and instructed them to attend to guests. The same pattern repeated on the second morning. While the coffee and egg station were properly handled, food refilling remained poor and staff attentiveness only improved after the manager intervened. The only consistently positive service experiences during our stay were from the doormen and the Le Bar team, who were professional and welcoming. I hope the hotel management takes this feedback seriously. Recent reviews suggest similar service issues, and our experience indicates these are not isolated incidents. Improvements in basic service delivery, accountability, and guest handling would go a long way in restoring confidence in the Sofitel brand at this property.

お客さまの声 3.5/5

Toshiya M. ご友人 - 確認済みレビュー すべて

デポジットのマニュアルキャンセルを依頼してマネージャーが対応しているとのことだったが、未だにキャンセルされてない。対応すると言いつつ何もしなかったことが疑われる。顧客に嘘をつくのはよくない。それ以外は問題なし。

Love the facilities but not the staff feels like 3 stars hotel service

トリップアドバイザーの評価 1.0/5

travluxuryaddicted_ トリップアドバイザー認証口コミ

I had high expectations based on my excellent experiences at Sofitel Bangkok and Bali. In reality, it did not meet my expectations at all. Check-in was very slow, and it was unclear what was required and nothing was explained. There was no room upgrade on the first day. There was no explanation about breakfast/hotel credit, etc. or the hotel facilities. The room was decent, the facilities were okay, and there was a turndown service. On the second day, the room was upgraded and felt much better than before. Three times dinner at the Nizza restaurant were nothing but a huge disappointment. We waited for our food for 1-2 hours. It was very embarrassing for a 5-star hotel to take 1-2 hours to prepare food, and the manager asked for my understanding without offering any compensation! It was really embarrassing. Never eat at this restaurant. I came back three times to make sure whether the service standard was really like this or not. And it turned out to be true, the service did not reflect a 5-star hotel at all. Also the QUALITY SUCKS, they give me mash potato the taste sour ( feels like their cream was expired) -> but they tell me they pour vinegar on it..... must be joking, no competence for cooking and no followup action either Breakfast was chaotic, the food selection was very limited, the staff were unhelpful, and worst of all, the quality was poor. This is the worst breakfast I've ever had in my entire life staying at a hotel. Even 3/4-star hotels are much better than this one. They really need to improve because I guarantee you will be disappointed with the QUALITY. The hotel's location is quite strategic, though a bit far from the city center. There's the DC Mall and Pavilion Hotel (quite difficult for strollers and wheelchairs). There's not much to do around the hotel area. During checkout, Mr. Jet assisted me, and he was very helpful and clearly knew what he was doing. Until now, I have not received any feedbacks satisfaction which is after stay it will be sent to the email. No wonder what they provide is of very poor quality, the only difference being the facilities and rooms, which are quite good. It is unfortunate that Sofitel KL has damaged the image of the Sofitel brand, which I used to be proud to recommend to my family and colleagues.

Good property let down by poor service.

トリップアドバイザーの評価 3.0/5

Matthew46176483 トリップアドバイザー認証口コミ

In particular the reception / front desk, restaurant and lounge service was poor and not acceptable for a 5 star hotel. This is a great shame as the property itself is very nice. The concierge team and room staff were much better. Overall unfortunately not on par with other 5 star hotels in KL due to standard of customer service.

との提携 TripAdvisor

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