ソフィテル クアラルンプール ダマンサラ 5 つ星

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  • ダマンサラの高級スパ

  • フランスとのつながり

  • ダマンサラハイツの新名所

  • マレーシア流のおもてなしとフランス風の「暮らしの芸術(art de vivre)」が融合したユニークなホテルです。

  • MRTの駅が徒歩圏内という便利な立地にあります。ブキッビンタンまでは約15分です。

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ソフィテル クアラルンプール ダマンサラ

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 クアラルンプール
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GPS:3.14675, 101.661444

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.5/5  2,316 件のレビュー

トリップアドバイザーの評価  4.5/5  1,513 件のレビュー

2023エクセレンス認証

SOFITEL Kuala Lumpur Booking System Down and Lousy Breakfast buffet

トリップアドバイザーの評価 1.0/5

Curious53577208141 ファミリー - トリップアドバイザー認証口コミ

I was booked 2 rooms which was Deluxe King and Deluxe Twin with request of connecting room. Anyhow I was shocked that Sofitel Kuala Lumpur system couldn't trace my booking for Deluxe Twin room..I did show receptionist that my booking was confirmed on 20th Feb 2024 before I check in on 23th Feb 2024. Anyhow due to hassle of my trip to Sofitel Kuala Lumpur, I was asked to pay for RM1400 cash for my Deluxe Twin room and that was fined. I had booked many rooms before this and this time I was ashamed by Sofitel Kuala Lumpur system that can't trace my booking and the receptionist Jxx Xxx insisted no confirmation for my Deluxe.Twin room. I hope Sofitel Kuala Lumpur can be improving customer service in the future. Breakfast buffet need to be improving as well because most of the utensils and foods was finished I hope Sofitel Kuala Lumpur would impress me when I returning next time

Great value for sofitel

トリップアドバイザーの評価 5.0/5

AndrewSantoso ファミリー - トリップアドバイザー認証口コミ

For the Sofitel brand, I would say this price is very good because Sofitel's designs are always luxurious and elegant. With platinum status, I get late check-out benefits, free breakfast, upgrade to Junior Suite, free access to club millesime, and welcome drink. The location is in Damansara, still far from Bukit Bintang, but connected to the Damansara City mall and a little way down is Pavilion Damansara Heights. The check-in process was smooth, you were only asked to pay tourism tax of 10 ringgit per night. Because the room was not ready, we were asked to wait in the lounge while enjoying afternoon tea. We got an upgrade to a Junior Suite Room, the room is spacious, equipped with its own walk-in closet, comfortable work desk and chair and also a lounge chair. The room design is luxurious, and I have tried Sofitel Bali, Singapore and Kuala Lumpur, all the interior designs are very good in my opinion. Unfortunately at the Sofitel KL the room smelled a bit of mildew, I was offered to change rooms but because it wasn't too disturbing. The mattress is comfortable with 4 pillows and 2 decorative pillows. Smooth Wifi and TV. Coffee using capsule coffee is provided in 4 capsules and tea using dilmah The bathroom has a wash basin, closet, shower and bathtub. The bathroom is spacious and has a beautiful design because the lighting is good too. Complete amenities, lots of towels too. Shampoo Conditioner Soap uses the Balmain brand. Hotel facilities are available 1. Swimming pool with children's pool 2. Sauna, Spa, Steam Room 3. Gym 4. Cigarette Lounge 5. Executive Lounge Afternoon tea is provided from 14.00-16.00 local time. The menu is budget, sandwiches, cakes, fruit, traditional Malaysian cakes (in Indonesia the term is snack market). I always choose sparkling water as a drink and am offered a large or small bottle. Apero Chic evening cocktails and canapes from 17.00-19.00 local time with a satisfying menu, namely roasted lamb, quesadillas, fruit, cookies, assorted Malay kueh, cold cut, bread, chicken soup, cake, cheese, duck salad, sushi, satay , murtabak, vegetable curry, wok fried noodles, pasta, tandoori chicken cutlet. The quality of food in the lounge during afternoon tea and evening canapes is much better than the quality of food at breakfast. Breakfast for the Sofitel class could be said to be disappointing in terms of variety and taste. What I like is the nasi lemak. The others can be said to taste just standard. The menu: 1. Juice, cheese, salad, crackers, hummus, German sausage, beans, poached eggs with chilli sauce (abbreviation for balado eggs), wedges, boiled eggs, tofu, kekian, sauteed eggplant mushrooms. 2. There are 3 tenongan, I hope the dimsum turns out to be buns, white rice, chicken teriyaki, potatoes, sauteed vegetables, chicken streaky, chicken sausage, egg station 3. Fruit, nasgor, noodles, red chicken, chili sauce, nasi lemak and condiments, cereal, milk, honey, jam 4. Indian (briyani rice, bread, and various kinds of curries) 5. Bread, muffins, pastries, mini noodle station is so small there is no choice of meat. The menus for the first and second days are not too different.

Dear AndrewSantoso, Thank you for taking the time to share your detailed feedback about your recent stay at Sofitel Kuala Lumpur Damansara. We are thrilled to hear that you found our hotel to offer great value and that you enjoyed the many benefits and amenities that come with our Platinum status. We are delighted that you appreciated the luxurious and elegant design of our Junior Suite room and the various facilities we offer, including the swimming pool, sauna, spa, gym, and executive lounge. Your description of the room and its amenities is truly appreciated, and we are glad to hear that you found everything to your satisfaction. It is wonderful to know that you enjoyed the afternoon tea and Apero Chic evening cocktails and canapes provided in our lounge. We will certainly take note of your feedback regarding the quality and variety of food offered during breakfast and will strive to make improvements in this area. We sincerely appreciate your loyalty to the Sofitel brand and are grateful for your kind words about your experiences at our other properties. We hope to have the pleasure of welcoming you back to Sofitel Damansara in the future for another enjoyable stay. Regards. N. Mageswary - Guest Experience

Disappointing beyond belief

トリップアドバイザーの評価 1.0/5

txakybrown トリップアドバイザー認証口コミ

Just so many things went wrong to pick just one. They are not a five star hotel so don’t book thinking you will be going to one. Much better options in KL for similar prices. Customer service is the worst I have experienced in Asia by far. Do yourself a favor and look elsewhere.

Dear txakybrown, Thank you for taking the time to share your feedback with us. We are deeply disappointed to learn that your experience did not meet your expectations and that you encountered several issues during your stay. Please accept our sincere apologies for any inconvenience or disappointment you experienced. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and it is disheartening to hear that we fell short of meeting these standards during your visit. Your feedback regarding our hotel's star rating and customer service is valuable to us, and we take it seriously. Rest assured, we will review your comments internally and take the necessary steps to address any areas of concern and improve our service delivery. We understand your frustration, and we truly regret that we were not able to provide you with a positive experience. We appreciate your honesty and will use your feedback to make meaningful improvements for our future guests. Once again, we apologize for the disappointment you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Regards. N. Mageswary - Guest Experience

Best housekeeping

トリップアドバイザーの評価 5.0/5

Roving800824 トリップアドバイザー認証口コミ

Thank you Kajau for the great service and hospitality! He did an amazing job with housekeeping and he ensured that all is well before leaving. It is always pleasant to stay here in view of the great locality, hospitality and services. Hope to come back soon

Dear Roving800824, Thank you very much for your wonderful feedback and kind words regarding your recent stay with us. We are delighted to hear that Kajal provided you with excellent service and hospitality during your time at our hotel. We will be sure to pass along your appreciation to Kajal and the rest of our housekeeping team. It is always rewarding to receive recognition for our staff's hard work and dedication to ensuring that our guests have a comfortable and enjoyable stay. We are thrilled to know that you found our hotel's locality, hospitality, and services to your satisfaction. It would be our pleasure to welcome you back soon for another pleasant stay with us. We look forward to the opportunity to host you again in the near future. Regards. N. Mageswary - Guest Experience

Mixed but comfortable enough stay

トリップアドバイザーの評価 3.0/5

Doc888 トリップアドバイザー認証口コミ

The Sofitel still manages to retain a somewhat 'new' feel and is conveniently located by the Damansara City Mall; recently opened Pavilion Damansara Mall and MRT Pusat Bandar Damansara (although unfortunately the MRT pedestrian link bridge still isn't open yet). Check in and check out was handled quickly and efficiently. The room was spacious and well furnished with good sized bathroom, walk in wardrobe and desk. Everything was in working order except a flickering light bulb at the bathroom mirror which was never replaced despite reporting the maintenance item to the front desk. The in-room phone worked but on maximum volume was only just audible which made ordering room service a little difficult. The in-room safe stopped working but this was quickly attended to and fixed. The swimming pool was a pleasant experience but neither the steam room nor sauna (male change room) ever worked properly: despite being on they both only ever got lukewarm. As I was staying over the commencement of Chinese New Year, it was a delight to receive two golden mandarins as a CNY gift from the hotel ...until I opened one to find it gone bad. Oh dear! (The other was fine however). The breakfast spread provided more than enough sustenance but was rather lacking for a Sofitel. The fromage bleu and beurre français were most welcome but the cheap commercial breads and pastries really let the show down. (Try and take the lead from the Sofitel Hanoi: the best Sofitel breakfast in Asia I have encountered.) All the staff encountered were helpful and eager to assist which is always a great plus at any hotel.

Dear Doc888, Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Kuala Lumpur Damansara. We truly appreciate your insights as they help us to continually improve and enhance the experiences of our guests. We are delighted to hear that you found our hotel to have a 'new' feel and that our convenient location especially near malls which met your needs. We apologize for any inconvenience caused by the MRT pedestrian link bridge. We are glad to hear that your check-in and check-out processes were handled efficiently and that you enjoyed the spacious and well-furnished room. However, we apologize for the maintenance issues you encountered, including the flickering light bulb and the volume of the in-room phone. Your feedback has been shared with our maintenance team to ensure that such issues are promptly addressed in the future. We apologize for the inconvenience caused by the steam room and sauna and golden mandarins. Your feedback regarding the breakfast spread has also been noted, and we will review our offerings to ensure that they meet the high standards expected of Sofitel. It is heartening to hear that you found all our staff helpful and eager to assist. We take great pride in providing excellent service to our guests, and your kind words are truly appreciated. We hope to have the opportunity to welcome you back to Sofitel Kuala Lumpur Damansara in the future and provide you with an even better experience. Regards. N. Mageswary - Guest Experience

との提携 TripAdvisor

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