Sofitel Kuala Lumpur Damansara 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,180 件のレビュー

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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, マレーシア

説明

ホテルのその他の情報

  • 地元の味とフランスの美食文化が融合した、4つの上質なレストラン＆バー。

  • 多目的ミーティングルームと、最新設備を備えたボールルーム。

  • プサット・バンダール・ダマンサラMRT駅までは徒歩5分。クアラルンプールのセントラルまでもすぐという好立地です。

  • クアラルンプールでも屈指の高級住宅街であるダマンサラ・ハイツに位置する、ラグジュアリーな5つ星ホテル。

  • ハマム体験ができるSofitel Spaが併設された、国内初のラグジュアリーホテル。

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ホテル所在地

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
マレーシア

GPS:3.14675, 101.661444

電話番号
ファックス +60 3-2720 6618

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,180 件のレビュー

トリップアドバイザーの評価  4.5/5  1,780 件のレビュー

2025エクセレンス認証

Your Accor Loyalty Status Is NOT Valued Here.

トリップアドバイザーの評価 1.0/5

patricetan95 トリップアドバイザー認証口コミ

I’m gonna be honest and start this off by saying the rooms, f&b, and facilities are great. But a good staycation experience does not consist of only those, hospitality plays a huge role in it. And that’s what exactly missing in Sofitel Kuala Lumpur Damansara. Several days before my arrival, I had already sent an email to the hotel informing them that my parents are celebrating their anniversary and coincidentally my birthday is also coming in several days. Upon my arrival, I was not directed to the lounge for “exclusive check-in” as how it should’ve been for Platinum & Diamond members. No status recognition was shown at all. Our rooms were not initially upgraded, and when I asked about it, the staff said they arranged for connecting rooms (which I didn’t ask for—I specifically emailed asking for an upgrade for our special occasions.) After I mentioned it they upgraded one of the two rooms I booked, though it was not on a high floor. So my parents stayed in the basic room at 20th floor while I was upgraded to a room in 5th floor at the last minute. The staff also didn’t bother to explain my benefits as a Platinum member, or even inform the hotel’s basic facilities. Basically just handed me a letter for me to read by myself. At the evening the “welcome amenity” was delivered to my room, which consisted of 2 pieces of chocolates and 2 pieces of biscuits, nothing was given for my parents’ room except for the simple anniversary decor. It was very underwhelming to say the least. No birthday decor for mine either. During breakfast at the lounge I was not shown the ala carte menu until I had to ask myself (the staff only offered various egg options lol). The portion was small and yet they limited it to one per guest, which is very stingy. I have stayed at Sofitel in other countries and this has never ever been the case for the ala carte menu. It was such an awkward moment when my father and I ordered another and the staff said “It’s actually one per guest per day. Maybe you can try it tomorrow”. Like, wow… Way to ruin our morning. If that’s your newly implemented rule then at least have it written on your welcome letter OR the ala carte menu itself. Nowhere was it written so. It’s like embarrassing your own guests. My father and I didn’t find the atmosphere in the lounge comfortable nor welcoming. Next time I’d opt for Pullman KLCC instead. Even though their rooms & facilities may not be as good, their hospitality was way, way better and left a good impression right from the moment I checked in. I felt much more recognized & appreciated as a Platinum member there. Overall this was a surprising experience as I have never had a bad experience at other Sofitel before. I really wouldn’t recommend staying here, save your Accor loyalty member elsewhere.

Wonderful hotel away from peak hours

トリップアドバイザーの評価 5.0/5

dordor-Sin トリップアドバイザー認証口コミ

A great stay as usual and this my favorite hotel in KL especially when I need to mix work and leisure. Rooms are spacious and hotel staff are all very helpful incl door man. Some staff also has a good memory able to recognise me too. Special mention about Club Lounge Mgr Ekbar and team. Club lounge is always a good place work from as well as serving good evening cocktail. The team is also very attentive and ensure everyone is well taken care during meal time. Good job!

Terrible Experience

トリップアドバイザーの評価 1.0/5

mariogiu712 トリップアドバイザー認証口コミ

I had a very disappointing stay at Sofitel Kuala Lumpur. The staff appear completely untrained, providing poor service at every turn. The property itself is tired and feels cheap, with no signs of proper upkeep or maintenance in the rooms. Despite several management changes, the hotel seems to be getting worse rather than better. If you’re considering this hotel for a stay, I would strongly advise looking elsewhere.

Great to be back

トリップアドバイザーの評価 5.0/5

Ray3149 トリップアドバイザー認証口コミ

We are regulars here and just enjoyed a three night stay with Club Millesime privileges. The hotel itself is typical of Sofitel standards but it is the staff that make it special. Shout out to Vino, Lachana, and Ekbar for your wonderful and warm service. There were a couple of other ladies and gentlemen who also provided top notch service but I apologise that I did not catch your names. First world problem, but I did notice that the canapé service no longer offers a chef station alongside the buffet. This is a drop in service that while not significant, is definitely a step in the wrong direction if you are looking to maintain a point of difference to other 5 star hotels. We’ll be back mid next year and hopefully there are no further cuts to the service. Rooms are nice and big, beds are very comfortable, bathrooms are spacious with quality Balmain amenities, and the gym and pool should satisfy most people.

Good Stay but Missing the True Five-Star Experience

トリップアドバイザーの評価 4.0/5

fallen in l トリップアドバイザー認証口コミ

I stayed at Sofitel Damansara Kuala Lumpur for four nights. While the stay was generally comfortable, it did not fully reflect the standards expected from a luxury five-star hotel. Check-in was smooth, and the reception staff were polite and helpful. However, several small but important details were missing. We had two rooms, and housekeeping often provided only one hand towel and one toothbrush, despite double occupancy. On two occasions, one room had a strong smoke smell. The team tried to assist by providing a humidifier, which helped, but the source of the smell couldn’t be identified. There was also an unexpected incident where housekeeping rang the bell and entered the room almost immediately. We were later told this was the evening turndown service. While the service is appreciated, it would be better if staff clearly announced themselves or waited longer, as this can be scary for families with children or guests who value privacy. And when we spoke about it we were advised the luxury hotel as if I’ve never stayed in the luxury hotel. I’ve been staying hotels and being until Hilton diamond Member for years. Breakfast service needs improvement as well. Staff appeared disengaged, with no welcoming smiles, and many food items were finished by the time we arrived. We had to request multiple refills, which should be proactively managed at a five-star hotel. Overall, it was a good stay, but not exceptional. With stronger housekeeping consistency, clearer communication, and more attentive breakfast service, the hotel can achieve the standard it aims for.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 683 件のレビュー 8.3/10 ロケーション
  • 1,432 件のレビュー 8/10 客室
  • 1,869 件のレビュー 8.7/10 サービス
  • 16 件のレビュー 4.6/10 インターネット
  • 676 件のレビュー 8.2/10 快適さ
  • 645 件のレビュー 7.4/10 料理
  • 605 件のレビュー 7.1/10 清潔さ
  • 562 件のレビュー 9.2/10 雰囲気

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