Ibis Tijuana Zona Rio

Customer review rating (ALL Rating) 4.4/5 304 reviews

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Description

Hotel extras

  • PET FRIENDLY :¡Hotel que admite mascotas! Se aceptan mascotas de hasta 15 kg

  • FAMILY: Hotel for families! Accommodation for up to 2 adults and 2 children

  • UBICACIÓN: Se encuentra a 15 minutos del Aeropuerto Internacional de Tijuana

  • HANDY CAP: Contamos con habitaciones para handy cap

  • ALIMENTOS: Contamos con restaurante & Bar hasta las 10:00 p.m.

Our accommodation(s)

Hotel location

Ibis Tijuana Zona Rio

Gen. Rodolfo Sánchez Blvd, 9170, Zona Urbana Rio
22010 TIJUANA
Mexico

GPS:32.529363, -117.027936

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Discover the colors of Mexican food and its culinary specialties. Promoting the flavors of the cuisine. In a contemporary way enjoy a culinary trip at an attractive price with a quick service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  304 reviews

TripAdvisor Rating  4.0/5  74 reviews

Great service!

TripAdvisor rating 5.0/5

Shamary O TripAdvisor review

Gadiel y Yuliana were fantastic at the bar! Gadiel was attentive and always made sure our cold micheladas kept coming! He consistently checked in to make sure we were doing great at all times. We were playing pool at the lobby and he would come to us to ensure we were ok!

Dear guest: We very much appreciate your comments regarding your stay at the Ibis Tijuana.  It is always a pleasure to receive positive feedback. I will share your comments with our team.  I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel

You should include coffe in the room

Customer review rating 3.5/5

Fred Business - Confirmed reviews ALL

Coffe, please include cups of coffe in the room.

Estimado Sr. Lopez , Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Tijuana Zona Rio. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros Reciba un cordial saludo. José Antonio Rangel

Good hotel, good staff

TripAdvisor rating 5.0/5

Brett A TripAdvisor review

Really helpful staff, I had my booking cancelled at a different hotel due to some flight issues. So I sought out another hotel and I wanted a chain hotel so that I knew there wouldn't be any issues arriving late. I found a price on the Accor app much higher than the hotels.com app. So I booked with hotels.com and didn't think about it until I arrived. Upon arriving I saw that what I had booked was for a week from then, the app had populated future dates to show cheaper stays and I hadn't noticed. I tried to change the date and pay the difference, but the app wanted to cancel my stay and charge me the full price. I spoke to the staff on hotels.com and with the front desk clerk. The front desk clerk agreed to waive any cancellation charge and I was allowed to rebook paying the higher price (the correct price) thanks to the front desk clerk. He was really helpful and understanding. The hotel was typical Ibis and it's a style that I like, offers everything I need, wifi worked well, I was able to get a good night's sleep and get to the border crossing the next morning for just 70 pesos in an uber. I'd be happy to stay here again if in Tijuana.

We very much appreciate your comments regarding your stay at the Ibis Tijuana.  It is always a pleasure to receive positive feedback. I will share your comments with our team.  I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel

Good environment

Customer review rating 4.0/5

Jan Solo - Confirmed reviews ALL

A comfortable hotel in a good area. Cleanliness on top and a nice little room with bathroom. I once was locked out of my room because the battery in my door had run out of power. They gave me another room and it was fixed the following day, but it meant that I did not have access to my things for a night. Beside that it was a pleasant stay…

Dear Jan B., We very much appreciate your comments regarding your stay at the ibis Tijuana Zona Rio. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel

Extremely satisfied

Customer review rating 5.0/5

Magie C. Business - Confirmed reviews ALL

Excellent customer service! Confortable bed and cleaned room and bathroom. Secure underground parking space! We were very satisfied, we actually are planning our second time stay. Sincerely Alex and Maggie.

Dear guedst, We very much appreciate your comments regarding your stay at the Ibis Tijuana Zona Rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel

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Other web-users rate our hotel

  • 363 reviews 9.3/10 Location
  • 573 reviews 4.1/10 Room
  • 571 reviews 8.4/10 Service
  • 17 reviews 8.5/10 WiFi
  • 352 reviews 2.4/10 Comfort
  • 323 reviews 7.1/10 Cleanliness
  • 138 reviews 7.9/10 Breakfast
  • 108 reviews 7.8/10 Vibe

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