Mercure Отель Рафаэль Вена 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 694

Гарантия
лучшей цены
Mercure Отель Рафаэль Вена - Image 1
Mercure Отель Рафаэль Вена - Image 2
Mercure Отель Рафаэль Вена - Image 3
Mercure Отель Рафаэль Вена - Image 4
Wallgasse 23, 1060 ВЕНА, Австрия

Описание

Особенности отеля

  • С близлежащей станции отбывают пригородные и междугородние поезда, а также аэроэкспресс.

  • Совсем неподалеку находится торговая улица Мариахильфер.

  • Эксклюзивный зал для заседаний с выходом на террасу.

  • С террас наших студий открывается прекрасный вид на Вену.

  • Современный бутик-отель с превосходными завтраками.

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Расположение отеля

Mercure Отель Рафаэль Вена

Wallgasse 23
1060 ВЕНА
Австрия

GPS:48.191929, 16.339215

Телефон
Факс +43 1 59990904

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Завтрак

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 694

Рейтинг TripAdvisor  4.1/5  Отзывов: 632

The great hotel to visit

Примечание: Tripadvisor 5.0/5

Jeremarke Реальные отзывы TripAdvisor

For the price, this is a really good hotel. The rooms may not be large, but they are clean and pleasant. Breakfast is excellent, with a wide selection of breakfast options. It's also a good base for excursions and exploring the city. We recommend it!

Примечание: отзывы клиентов 4.0/5

Valery B. Друзья - Проверенные отзывы - ALL

Отель расположен очень удачно, завтраки отличные, но номера уже очень сильно устали.

Good stay in Vienna

Примечание: Tripadvisor 4.0/5

ANGELO V Реальные отзывы TripAdvisor

Mercure Hotel Raphael is well positioned near two subway stations (Gumpendorfer Strasse, U6, is two minutes walk from the hotel, and Westbahnhof, U3, U6, train services, Vienna Airport Lines bus) is ten minutes walk). I had a good room on the sixth floor, with a comfortable bed. Air conditioned worked well. Insulation from outside noise was far from perfect, but the street where the hotel is located had little trafic, so I could sleep well. The bathroom was good, but there was a shower-in-tub that was not very comfortable. Breakfast was very good, staff were helpful. Free wi-fi worked well, but you need to reconnect and accept the general conditions every time you return to the hotel, and the first try always gave an error message; the second try always went well.

Shameful, very dirty, Stains on bedsheets, pillows, bed frames, Zero Accountability, Zero responsibility, NOT a 4 Stars.

Примечание: Tripadvisor 1.0/5

Mo B Семьи - Реальные отзывы TripAdvisor

Mercure Hotel Raphael Wien Claims to be a 4 Stars Hotel But Unfortunately Definitely NOT. We Raised a complaint and provided pictures as proof and we were simply dismissed by Hotel management named loana-Octavia KEREBECZ. Who refused to acknowledge , Zero Accountability, Zero responsibility and simply refused to provide any resolution despite 4 emails. Truly pathetic and shameful customer services. Don’t forget this part of All Accor Group hotel. Seems That All Accor has a lot of problems with their customer service team since most emails and proofs are Just Ignored. We booked two rooms for a family of 4 adults (Rooms 209 and 210) at your On arrival we were so disappointed and gutted to see that the Hotel is truly poorly maintained and definitely NOT a 4 stars which We Paid For. Took over 40 mins just to Check In even that we called ahead informing the front desk we are coming from Italy. (What a Shame) specially we drive over 6 hours to get to the Both Rooms, Bathrooms were very dirty, badly maintained, stains on the pillows, stains the bed frames even on the bedsheets …. I seen many 2 stars Hotels in much better condition, cleaner and hygiene. We try to speak the Hotel Manager but was unavailable, Was very difficult to communicate this issues. Hence had no other option than to send this email. We are attaching pictures as proofs for Both Rooms , Bathrooms in regards to Safety and Hygiene issues , things like coving falling , very dirty , AC Leaking, lots of stains on the bed frames and bedsheets including stains on pillows , wallpaper peeling etc Being a registered disabled person I found it very unsafe , zero hygiene and truly awful. We check in late afternoon around 5pm hence the Hotel had plenty time to ensure both rooms are properly clean. provide clean bedsheets and clean pillows. It is truly sad that everyone can claims to be 4 Stars and yet provide such shameful service and Zero Support for their failures.

Poor rooms, horrible service

Примечание: Tripadvisor 1.0/5

EventCoordinator2r Solo travel - Реальные отзывы TripAdvisor

Rooms worn down, in desperate need of renovation. Located far away from the city center in an area that had quite a lot of substance abusers walking around. Some evenings, the hotel reception was empty and anyone could access the floors (no key card needed for the elevators). One night I forgot my key card and reception just handed me a new one without checking my identity and whether I am a guest in the hotel. When I first checked in, I was given a room where air conditioning didn’t work. Housekeeping came to ”fix” it, until it turned off again 5-10 min later. They seemed to know that the air con was not functioning in that room but gave it to me anyway. When I went back down to the reception after boiling in the room for 30 min, they didn’t even offer me a drink, not to mention upgrade, free breakfast. Nothing. They just made me pack and move my stuff myself and go down to get the key to another room. Second room wasn’t much better: worn down, stains everywhere, rust and something black in the bath tub, a blood stain on the duvet, a huge hole in the rug, toilet a bit loose. Air con was working, but temperature or volume could not be adjusted. Overall, felt like a 2-star motel experience, not a 4 star hotel. Housekeeping: did not refill coffee and tea offering in the room without asking, did not change the sheets during my 6 night stay, and came knocking on the door on check-out day at 10:30 (check out at noon). Like, why? Breakfast was not great and when they ran out of melon, they did not refill or bring any other fruit. Reception staff seemed not to care and one of them was flatout rude at checkout. Ultimately, they gave me one free breakfast when I expressed I wasn’t happy with the experience and gave them feedback, but not without huffing and puffing and rolling their eyes at me. Is this just the Viennese service culture? I would not stay here again.

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Другие интернет-пользователи оценили наш отель

  • 901 Отзывов 8.9/10 Расположение
  • 1 046 Отзывов 6.1/10 Номер
  • 764 Отзывов 8.4/10 Сервис
  • 25 Отзывов 5.8/10 Интернет
  • 691 Отзывов 8/10 Завтрак
  • 469 Отзывов 5.1/10 Чистота
  • 245 Отзывов 4.2/10 Атмосфера
  • 174 Отзывов 5.2/10 Еда

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Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.