Mercure Вена Западный Вокзал 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 1 216

Гарантия
лучшей цены
Mercure Вена Западный Вокзал - Image 1
Mercure Вена Западный Вокзал - Image 2
Mercure Вена Западный Вокзал - Image 3
Mercure Вена Западный Вокзал - Image 4
Felberstrasse 4, 1150 ВЕНА, Австрия

Описание

Особенности отеля

  • Центральное расположение и доступность на общ. транспорте Вены

  • Богатый и разнообразный завтрак - шведский стол

  • Ресторан Westside с современной международной кухней

  • 6 конференц-залов с персонализированным планированием мероприятий

  • Гараж на 52 места

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Расположение отеля

Mercure Вена Западный Вокзал

Felberstrasse 4
1150 ВЕНА
Австрия

GPS:48.198155, 16.337507

Телефон
Факс +43 1 98111930

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

WESTSIDE

В баре Westside городской образ жизни сочетается с современным индустриальным стилем. Идеальное сочетание традиционной австрийской кухни и международной классики позволит найти блюда на любой вкус.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 1 216

Рейтинг TripAdvisor  3.7/5  Отзывов: 1 480

Примечание: отзывы клиентов 5.0/5

Viktoriia G. Индивидуальные путешественники - Проверенные отзывы - ALL

Прекрасное расположение, очень доброжелательные сотрудники на ресепшн

Dear Viktoriia G., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Old hotel with some issues, but budget friendly.

Примечание: Tripadvisor 3.0/5

willdejager Реальные отзывы TripAdvisor

The hotel is situated in an old building close to Vienna Westbahnhof. Check-in was fast and efficient with a friendly member of staff. Due to my Accor All Status, I was upgraded to room 701 with extra space, a couch and a working desk. The bed is very comfortable and safe and minibar (with free drinks) are provided. The Wi-Fi is usable, but you need to log in every day again. A Nepresso machine is provided in the upgrade. The bathroom is old and has seen better days. Irritating is the fluctuating water temperature when taking a shower. It goes from hot to cold and you have to keep adjusting the tap. And because this is an old building with little insulation, the outside noise of a busy road enters the room, so if you are a light sleeper, bring ear plugs. Basically, this is a Mercure of the lower category, closer to the Ibis then to the Novotel brand of Accor. But it is also a lot cheaper than the other Mercure hotels in Vienna. If you only need a room to sleep and shower in, this hotel is an option. If you want the usual luxury of Mercure, pay a little more for an alternative hotel.

Dear wildejager, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Примечание: отзывы клиентов 0.5/5

Ivan K. Семьи - Проверенные отзывы - ALL

Three times I tried to change my separated rooms. But on the reception everybody don't know anything... "We will call you...", "Maybe tomorrow...", "manager is absent" and so on. So, as the family we lived in 153 and 152 which is not even near... We should run between rooms the whole vacation.

Dear Ivan Kulikow, We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

AVOID STAYING HERE, Its not 4 stars!

Примечание: Tripadvisor 1.0/5

FunJustJustin Реальные отзывы TripAdvisor

We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. This should be 2 stars! I have stayed at many Mercures in the past and have had lovely stays. When booking this we had to pay extra to have A/C, fridge (needed to put medication in) and a safe. These are called Superior rooms. In Vienna, in summer, you need AC. These rooms are NOT superior and very small and the furniture is dated. When booking, I asked twice to have a walk-in shower due to my disability and was told they would help (once through Expedia and once through a direct email to the hotel). I also explained at reception when we arrived they just did not care, and they refused. The shower was not safe and became very slippy. I was unable to use it after the first time. My request to have a walk in the shower due to a disability was ignored. The AC would stop during the night and the room would become very hot. The bed itself was a double. The mattress was very firm & hard and uncomfortable to sleep on. The curtains did not close properly, and they did not block out the light. The walls had a terrible paint job and the carpet had holes in. I asked for a quiet floor, but the room was next to the lift and was very noisy at nighttime. The door had a spy hole with no cover, so light came through at night. They advertise a mini-bar on the booking and website, but there is none. Not ever bottled water in the rooms. Most 4-star hotels leave water on arrival in the rooms or offer it. The only good thing is the location of the hotel, near the tram, bus and underground stations and nearby shops. Avoid booking here if staying in Vienna. This is NOT a 4-star hotel and the rooms they sell has Superior are NOT. This hotel is also NOT disabled-friendly and will ignore all special requests.

Dear FunJustJustin, Thank you for yourdetailed feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Utterly inflexible. Poor customer experience.

Примечание: Tripadvisor 1.0/5

Alex S Реальные отзывы TripAdvisor

Utterly inflexible with non-refundable rate. Buyer beware. I booked the hotel based on our original flights, and then my airline cancelled our flight out of Vienna. We were rebooked on a different flight a couple of days later. I approached the hotel not for a refund but a simple change of dates which they coldly refused to do even though the exact same room/price. They also refused to refund even partially. Whilst I understand I agreed to the terms and conditions and am not questioning their right to refuse, I find it abhorrent that they would be so inflexible. It is the epitome of poor customer service, and has not only cost them a customer, but will cost them many more customers due to my (and others') poor reviews. You can keep my money but I will never consider your hotel again.

Dear alexS3184BX, As you wrote yourself, you deliberately booked a non-cancellable and therefore cheaper rate. We ask for your understanding that - also out of fairness to guests who have booked a cancelable rate - we cannot make an exception. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Другие интернет-пользователи оценили наш отель

  • 1 780 Отзывов 9.5/10 Расположение
  • 1 859 Отзывов 5.2/10 Номер
  • 1 388 Отзывов 7.9/10 Сервис
  • 40 Отзывов 8.4/10 Интернет
  • 872 Отзывов 4.5/10 Комфорт
  • 695 Отзывов 7.7/10 Чистота
  • 552 Отзывов 3.3/10 Атмосфера
  • 509 Отзывов 7.5/10 Завтрак

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