Mercure Вена Западный Вокзал 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 1 220

Гарантия
лучшей цены
Mercure Вена Западный Вокзал - Image 1
Mercure Вена Западный Вокзал - Image 2
Mercure Вена Западный Вокзал - Image 3
Mercure Вена Западный Вокзал - Image 4
Felberstrasse 4, 1150 ВЕНА, Австрия

Описание

Особенности отеля

  • Центральное расположение и доступность на общ. транспорте Вены

  • Богатый и разнообразный завтрак - шведский стол

  • Ресторан Westside с современной международной кухней

  • 6 конференц-залов с персонализированным планированием мероприятий

  • Гараж на 52 места

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Расположение отеля

Mercure Вена Западный Вокзал

Felberstrasse 4
1150 ВЕНА
Австрия

GPS:48.198155, 16.337507

Телефон
Факс +43 1 98111930

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

WESTSIDE

В баре Westside городской образ жизни сочетается с современным индустриальным стилем. Идеальное сочетание традиционной австрийской кухни и международной классики позволит найти блюда на любой вкус.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 1 220

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 441

Cool hotel

Примечание: Tripadvisor 5.0/5

worldtrotter26 Couples - Реальные отзывы TripAdvisor

The hotel is centrally located in Vienna close to the train and tram. There are good restaurants nearby. Cleaning personnel cleans the room everyday. Breakfast is worth it for 24 euro. There is no deposit whatsoever during check in. Don’t book a budget hotel due to limited amenities. Superior room is decent in the duration of stay in Vienna. Overall, this is a good hotel and highly recommended for budget travellers!

Dear worldtrotter26, It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. We would like to thank you for the top rating and the recommendation. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Avoid 'budget' rooms if you can...

Примечание: Tripadvisor 4.0/5

Anuhas Реальные отзывы TripAdvisor

Stayed there for 3 nights from 21st of September 2024. It took me a while to warm up to it, but once it did, I really enjoyed my stay. Only after I entered the room, I realised that I had booked a 'Budget' room through Agoda, which is not the same as 'standard'. That means you get only 2 pillows for a double bed, first floor rooms with no air-conditioning (which should not be an issue in late autumn, winter and early spring). Room was very clean, and the shower/bathtub was excellent. Reception staff were friendly and very helpful. They have a luggage storage so you can arrive or leave early without having to pay extra for luggage storage. It's just a 2-3 minute walk from Westbahnhof and I managed to walk to pretty much all major attraction from there. There are plenty of small, and big places to eat, all within short walking distances. Only thing I didn't like was the shock of having to pay 13 Euros for a glass of basic white wine at the bar which the bar stewardess preferred to be paid by cash but never saw the transaction getting entered into a cash register nor received or asked if I want to a receipt for the transaction. I was too tired to argue, but I noticed that the three people sat in the next table, had the same shock when they heard their total. Maybe the management can sort this out to avoid such unpleasant experiences in the future. Having a dedicated ironing room, but not providing irons and boards on request, is also a dated practice but it didn't bother me much as much as I thought it would. I would happily stay there again.

Dear Anuhas, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Good but can improve

Примечание: Tripadvisor 3.0/5

shedee Реальные отзывы TripAdvisor

Hotel's location is pretty good and room size was spacious. The reception staff just did their job and nothing more. The airconditioning was poor and to that the front office just said that they have not experienced the weather being so warm so too bad, nothing can be done. Also, very annoying that everything is to be done by an app. Why can't they just put a room phone in? What if there is an emergency?

Dear shedee, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Comfortable hotel with excellent location

Примечание: Tripadvisor 4.0/5

Shaheer F Couples - Реальные отзывы TripAdvisor

different rooms , a really small awful one , 18-20 m2 room without AC, kettle, tea& coffee and same room with those (facilities). My room size was comfortable, bed quality is good, bathroom is fine = basic comfortable room . Receptionists are helpful, Location is the best point , few steps from tram, metro , buses and the airport bus. 5 minutes walk from Maria Helfer St , 10 minutes by metro to old city center. The breakfast is very expensive 24 € , you can have breakfast in a very good restaurant with nice views for that price, they have to reconsider the price. Summary good choice if you get a good competitive price.

Dear Shaheer F, On behalf of the entire team, we would like to thank you for your positive review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Room is a disaster

Примечание: Tripadvisor 1.0/5

alum b Реальные отзывы TripAdvisor

One of the worst hotels I have ever stayed in. My own fault for making assumptions about Mercure hotels and not checking it out properly but the room had no air-conditioning [with temperatures touching 35 degrees Centigrade] or even a safe in the room. I will not be staying in Mercure hotels again or Accor hotels in general if this is the standard to expect.

Dear 785alumb, We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star attraction of these rooms, which do not include the usual Mercure standard features such as a safe, minibar, kettle, or full air conditioning (only central air conditioning that cannot be regulated).We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Другие интернет-пользователи оценили наш отель

  • 1 694 Отзывов 9.5/10 Расположение
  • 1 776 Отзывов 5.2/10 Номер
  • 1 326 Отзывов 8/10 Сервис
  • 51 Отзывов 8.6/10 Интернет
  • 837 Отзывов 4.2/10 Комфорт
  • 641 Отзывов 7.6/10 Чистота
  • 639 Отзывов 8/10 Завтрак
  • 521 Отзывов 3.4/10 Атмосфера

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