ibis Styles Johor Iskandar Puteri bintang 3

Dear Mr. Mohamad A. A. H., Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, I would like to sincerely apologize for the disappointment you experienced, especially as this is not the first time you have shared similar concerns with us. What is particularly disappointing is that after demonstrating noticeable improvements during your stay in April, we failed to maintain the same level of consistency and attention during your most recent visit. I greatly appreciate your recognition of the positive efforts made during your previous stay, including the pre-cooled room, welcome amenities, and personalized welcome card. It is therefore understandable that you felt disappointed when these gestures were absent on this occasion. While we are pleased that you enjoyed your room upgrade, we acknowledge that recognition of our loyal ALL Platinum members should be consistent and not dependent on circumstances or individual team members. I would also like to sincerely apologize for the breakfast experience. It is unacceptable that key breakfast items such as croissants, chocolate rolls, and bread were not replenished despite breakfast service still being in progress. We fully understand your frustration and agree that guests should be able to enjoy the full breakfast offering throughout the operating hours, regardless of occupancy levels. Your comments have been shared with our Food & Beverage team for immediate review and corrective action. As a valued returning guest and ALL Platinum member, your feedback is extremely important to us. Please be assured that we are reviewing our guest recognition procedures and breakfast replenishment standards to ensure a more consistent experience for all our guests, particularly our loyal members. Should your travels bring you back to Johor Bahru, I would greatly appreciate the opportunity to personally assist with your reservation and oversee your stay. Please feel free to contact me directly at ja… prior to your next visit, and I will be delighted to ensure the appropriate arrangements are made and that your experience reflects the level of hospitality you rightfully expect from us. Thank you once again for your candid feedback and continued loyalty. We truly value your support and hope to have the opportunity to restore your confidence in our hotel during a future stay. Warm regards, Jane Soh Front Office Manager

Dear Mr Mohd A., First and foremost, we would like to express our sincere thanks for your continued support and for choosing to stay with us. You have been a valued and loyal guest, and we truly appreciate your patronage over the years. I would also like to sincerely apologize for the service lapse you have experienced since October last year. Please be assured that this is not reflective of our usual standards, and we deeply regret any inconvenience caused. We are committed to improving our services and hope you will give us the opportunity to regain your confidence and serve you better. Kindly let us know when you plan to stay with us again in the future. I would very much appreciate the opportunity to personally welcome you and introduce myself upon your arrival at ibis Styles Johor, Iskandar Puteri. Thank you once again for your understanding and continued support. Warm regards, Zulkarnain Mohd Noor Asst. Front Office Manager

Tetamu Yang Dihormati, Terima kasih kerana berkongsi maklum balas yang begitu menyenangkan bersama kami. Kami amat gembira mendengar bahawa pengalaman menginap anda berjalan lancar dan bahawa keramahan staf, kebersihan bilik serta ruang mesra keluarga telah memberikan keselesaan kepada anda. Kami juga senang mengetahui bahawa kawasan merokok yang terletak berhampiran lobi memudahkan urusan anda. Kami memahami makluman anda mengenai jarak hotel daripada pusat hiburan dan membeli-belah. Walaupun lokasi kami sedikit jauh dari kawasan tumpuan, ramai tetamu menghargai suasana tenang dan nyaman yang kami tawarkan, sesuai untuk berehat selepas seharian beraktiviti. Sebagai Gold Member, penghargaan anda amat bermakna buat kami dan menjadi motivasi kepada seluruh pasukan. Kami menantikan kedatangan anda semula ke ibis Styles Johor Iskandar Puteri untuk pengalaman yang lebih menggembirakan. Salam mesra, Kamalraj Eksekutif Pengalaman Tetamu

Yang Dihormati Encik Mohamad A. A. H., Terima kasih kerana menginap bersama kami dan berkongsi maklum balas yang sangat membantu. Pertama sekali, izinkan kami memohon maaf atas pengalaman yang tidak memenuhi jangkaan anda, terutamanya berkaitan suasana bilik semasa ketibaan serta ketiadaan Welcome Amenities yang sepatutnya diterima sebagai Platinum Member. Situasi ini tidak mencerminkan standard layanan yang kami janjikan, lebih-lebih lagi untuk anggota Platinum yang kami sangat hargai. Maklum balas anda telah kami kongsikan kepada pasukan terlibat untuk tindakan segera dan penambahbaikan. Kami amat menghargai kesetiaan anda sebagai ahli yang baru dinaik taraf, dan kami akan memastikan perkara ini tidak berulang pada kunjungan anda yang seterusnya. Dalam masa yang sama, kami gembira mendengar bahawa Cik Afie, Penolong Pengurus F&B kami, telah memberikan layanan yang menyenangkan sepanjang penginapan anda. Kami akan menyampaikan penghargaan anda kepada beliau pasti menjadi motivasi besar untuk beliau dan pasukan kami. Kami berharap dapat menyambut anda kembali dan memberikan pengalaman yang lebih baik, selayaknya untuk seorang Platinum Member. Salam hormat, Kamalraj Eksekutif Pengalaman Tetamu

Tetamu yang dihargai, Terima kasih kerana meluangkan masa untuk berkongsi maklum balas anda dan memberikan penilaian positif terhadap penginapan anda baru-baru ini di ibis Styles Johor Iskandar Puteri. Kami gembira mendengar bahawa anda menginap dengan selesa dan bahawa pasukan mesra kami telah memberikan pengalaman yang menyenangkan. Kami memahami komen anda mengenai lokasi hotel. Hartanah kami terletak di kawasan yang sedang membangun, yang mungkin mempunyai pilihan tempat makan yang terhad buat masa ini. Walau bagaimanapun, persekitaran yang tenang ini menawarkan suasana yang damai dan santai untuk tetamu, satu tempat pelarian dari kesibukan bandar. Kami menghargai pemahaman anda dan berharap dapat menyambut anda kembali untuk penginapan yang lebih selesa di masa akan datang. Salam mesra, Kamalraj Eksekutif Pengalaman Tetamu