Mercure Dartford Brands Hatch Hotel & Spa bintang 4

Catatan tamu Avis (Peringkat ALL) 3.6/5 612 ulasan

Jaminan Harga
Terbaik
Mercure Dartford Brands Hatch Hotel & Spa - Image 1
Mercure Dartford Brands Hatch Hotel & Spa - Image 2
Mercure Dartford Brands Hatch Hotel & Spa - Image 3
Mercure Dartford Brands Hatch Hotel & Spa - Image 4
Brands Hatch, DA3 8PE DARTFORD, United Kingdom

Deskripsi

Keistimewaan hotel

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Akomodasi kami

Lokasi hotel

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Telepon
Fax +44 1474 853220

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

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Peringkat ALL  3.6/5  612 ulasan

Peringkat TripAdvisor  3.5/5  743 ulasan

Disappointing experience. Do not recommend.

Catatan Tripadvisor 2.0/5

Resort54895533226 Ulasan TripAdvisor tersertifikasi

I went to the Spa earlier this week with friends as a birthday treat and was really disappointed. When we arrived they told us they’d got the timings wrong with our massages - we all booked to have them the same time - 1:30pm, followed by afternoon tea at 3pm. They said one of us had to have the treatment at 2:30pm, and the other two of us at 3:30pm which meant for 2hours of our day we were split up - We don’t see each other very much so this was annoying. We got shown to the pool area and changing rooms which were disgusting and in need of a good clean. The dressing gowns they gave us had stains on and we had to ask to change one of them it was so bad. The floor around the pool area was also disgusting, and the pool water was cold. The hot tub, steam room and sauna were all working well but the steam room was a bit grotty. The whole place needs a big refurbishment to be honest! It doesn’t look as nice as photos advertised on their website. The afternoon tea was very basic - nothing special - Sandwiches and cakes were not nice at all, but the tea and scones were okay. We were told to wait in a “relaxation room” until they were ready to give us massages - they failed to tell us they were running 20min late - we thought they’d forgotten about us in there - the room was embarrassing - very small and cramped, with just a plastic chair and a black couch that had mysterious stains all over it. No one had thought to top up the water in there for us and there were only 2 paper cups left out. Luckily the facials and massages were very nice and relaxing - although the oil used for scalp massage smelt bad and had to wash our hair after to get the smell off!! Overall a really disappointing visit!! Wouldn’t recommend anyone to go there and we certainly won’t be visiting again. So many other better spas out there!!

Much improved from last visit

Catatan Tripadvisor 4.0/5

MikeP801 Couples - Ulasan TripAdvisor tersertifikasi

I've given this hotel a lot of criticism in previous reviews and rightly so. It wasn't providing a good experience. However, I'm pleased to say this latest stay was much improved. Key to this was the staff and that there was more of them. The service in reception, bar and restaurant was much improved. It is still work in progress and drinks orders still go astray but the staff are keen to provide good service and happily no longer dangerously overworked as on previous visits. Bars were open and operating, heating now working throughout, tables cleared and cleaned. I really hope this hotel has turned a corner and well done to the staff for recovering what was a complete mess before. I look forward to our next stay.

Don’t bother with the cheese and pickle sandwiches

Catatan Tripadvisor 4.0/5

michele19645 Ulasan TripAdvisor tersertifikasi

My daughter brought me the spa and afternoon tea package for my birthday so we went together. The hotel itself is nice. My daughter mentioned the toilets were dirty which wasn’t a great start. Whilst waiting outside the treatments room we could actually see fluff under the coffee table which must have been gathering for a long time which isn’t very impressive! The actual treatments we had were 20 mins back massage, 20 mins facial and 10 mins foot massage which were very very good, I wished it had lasted longer. We used the swimming pool and jacuzzi, the pool was a bit fresh went we went in but was nice and quiet. I don’t think the jacuzzi was working though as had no bubbles and no button to press it on. The showers are a lot to be desired, in dire need of a good clean and such tiny cubicles. Very dated. The afternoon tea was ok, BUT the cheese sandwiches we had was just awful, the cheese looked like it had been left unwrapped for days, we both couldn’t finish the mouthful, not good enough, very cheap ham used too but scones and pot of tea was nice.

Nice hotel

Catatan Tripadvisor 5.0/5

455kerrys Couples - Ulasan TripAdvisor tersertifikasi

Cannot fault the hotel and the spa facilities, the motorsport bar is good with a nice selection of gins Our room was lovely , it was immaculate. Comfy super king sized bed and the bathroom was nice too Definitely be back. The only thing that lets it down is the restaurant, the choice is very basic on the menu but the breakfast was good

Thank you for taking the time to share your review, we were pleased to read that you had time to enjoy our spa facilities, as well as our Racing Bar. We look forward to seeing you again soon, our new Head Chef is currently finalising our new menus and they will be available very soon.

Spa day and afternoon tea

Catatan Tripadvisor 5.0/5

tibbels Friends getaway - Ulasan TripAdvisor tersertifikasi

Booked the spa and afternoon tea for my best friend’s birthday and we both had a lovely relaxing day with treatments and us of the spa facilities and a lovely afternoon tea. The staff in the spa where lovely and the treatments where fantastic the afternoon tea was very nice to finish of the day

Thank you for sharing your review following your recent spa visit. We have shared your feedback with the team who were all pleased to read that you had enjoyed your time with us. We look forward to seeing you again soon,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 304 ulasan 8.5/10 Lokasi
  • 1.073 ulasan 5.3/10 Kamar
  • 929 ulasan 6.8/10 Pelayanan
  • 15 ulasan 6.1/10 Internet
  • 526 ulasan 3.7/10 Kebersihan
  • 489 ulasan 4.1/10 Makanan
  • 473 ulasan 5.1/10 Kenyamanan
  • 324 ulasan 4.8/10 Fasilitas

Diberdayakan oleh Trustyou

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