Mercure Dartford Brands Hatch Hotel & Spa bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 319 ulasan

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Mercure Dartford Brands Hatch Hotel & Spa - Image 1
Mercure Dartford Brands Hatch Hotel & Spa - Image 2
Mercure Dartford Brands Hatch Hotel & Spa - Image 3
Mercure Dartford Brands Hatch Hotel & Spa - Image 4
Brands Hatch, DA3 8PE DARTFORD, Britania Raya

Deskripsi

Keistimewaan hotel

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Akomodasi kami

Lokasi hotel

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
Britania Raya

GPS:51.358815, 0.25235

Telepon
Fax +44 1474 853220

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

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Peringkat ALL  3.9/5  319 ulasan

Peringkat TripAdvisor  3.7/5  1.046 ulasan

Excellent NYE Celebration

Catatan Tripadvisor 4.0/5

Gillypixie Ulasan TripAdvisor tersertifikasi

We were a group of eight adults staying for the New Years Eve Party. The evening Party was fantastic. The staff are amazing at this Hotel. Very engaging, helpful and worked very hard to give us a wonderful New Year Celebration. The Hotel was full and a large group were treated to a three course delicious dinner. Perfectly cooked and served. Our group had a fabulous time seeing the New Year in. My compliments to the restaurant manager and all the kitchen staff. The afternoon bar area should have been manned by more staff as at times it took a while to get served. The only negative I have is that the heating in the Hotel was not working. If you had a ground floor outward facing room it was cold. I'm so glad we showered and prepped before arriving at the Hotel as many guests complained of cold showers. I advised reception who assured me a heater would be put into our room during dinner and the room would be warm before we returned to it. This happened and we had a warm room to retire to. I would have had to sleep fully clothed otherwise. I hope they get this sorted as we all said we would love to spend another NYE at the Hotel. Thank you to the Hotel team for your service and for working on this special occasion.

Dear Gillypixie, Thank you very much for taking the time to share such thoughtful feedback following your New Year’s Eve stay with us. We are delighted to hear that your group had a fantastic evening and that you enjoyed the New Year’s Eve Party, dinner, and celebrations. It is especially rewarding to read your kind words about our team. Your compliments regarding their engagement, helpfulness, and hard work will be shared with them, along with your special mention of the restaurant manager and kitchen team. Knowing they contributed to a memorable New Year celebration for your group means a great deal to us. We are pleased that you enjoyed the three-course dinner and that the food and service met your expectations on such a busy and special evening. It is also encouraging to hear that your group would consider returning to celebrate another New Year’s Eve with us — that is truly the highest compliment. Thank you also for your constructive comments. We acknowledge that the afternoon bar service would have benefited from additional staffing, and this feedback has been noted as we continue to review our service planning for peak periods. We sincerely apologize for the heating issues you experienced, particularly in ground-floor outward-facing rooms. We fully understand how uncomfortable this must have been, and we regret the inconvenience caused. We are glad that our reception team was able to resolve the issue promptly by placing a heater in your room so that you could return to a warm and comfortable environment. Please be assured that this matter has been escalated to our maintenance team, as guest comfort is a top priority. Thank you once again for your balanced and generous feedback, and for recognizing the efforts of our hotel team on such a special occasion. We truly hope to welcome you and your group back in the future for another New Year’s Eve celebration. Warm regards, Pankaj Walia

New Year’s eve party.

Catatan Tripadvisor 5.0/5

Sightseer08089704530 Ulasan TripAdvisor tersertifikasi

Me and my wife booked to stay at this hotel for new years eve. Bed breakfast and a 3 course meal and live entertainment who we're fantastic. the double bedroom was great the bed so comfortable the food was very good all the staff were very professional and polite and under a lot of pressure to accommodate us all we were allocated to a table with people we didn't know but everyone joined in and had a great time. All this and access to the pool and spa for a mere £110.00 per person. a bargain the have functions all through the year we will definitely be going back. Thanks to all the staff and the great entertainment team.

Dear Sightseer08089704530, Thank you for sharing your positive experience regarding your stay with us on New Year’s Eve. We are delighted to hear that you and your wife enjoyed the comfortable accommodations, the quality of the food, and the professionalism of our staff. It is always rewarding to know that our team has made a positive impact, especially during busy events. We appreciate your understanding regarding the seating arrangement; it is wonderful to hear that it fostered a sense of community among guests. Our aim is to create enjoyable experiences, and we are pleased that the live entertainment added to your celebration. We are also glad that you found our pool and spa facilities appealing. Thank you once again for your kind words. We look forward to welcoming you back for future events and ensuring you have another memorable stay. Kind regards, Pankaj Walia Mercure Dartford Brands Hatch Hotel & Spa

Great value, great breakfast and friendly staff

Catatan Tripadvisor 4.0/5

h3369 Ulasan TripAdvisor tersertifikasi

The hotel sparkled with festive decorations when we were on our Twixmas break. Although some areas are a little dated, public areas and rooms are modern. Staff at this hotel are friendly and keen to please- Leah, Ivetta & Aurelie on reception were all extremely helpful and a particular mention has to go to Jewel in the restaurant at breakfast time- quietly attentive he worked unobtrusively to replenish all items. The breakfast here is excellent- a huge variety of fresh fruit at its prime, nice mini pastries, wide variety of cereals, hot cooked breakfast, cooked meats & other cold options such as cheeses, hoummous, salad, toast & baguettes. Most impressive of all was watching fluffy pancakes being made through the glass sides of a pancake machine! Although the Racing Bar served food, it was a pity that the restaurant was closed in the evenings. Might be best to let people know before they arrive.

Dear H3369, Thank you for sharing such lovely feedback following your Christmas break with us. We are delighted to hear that you enjoyed the festive atmosphere and that the hotel decorations added to your stay. We truly appreciate your balanced comments regarding the hotel facilities. While some areas reflect the character of the building, we are pleased that you found our public spaces and guest rooms modern and comfortable. Your kind words about our team mean a great deal to us. We will be sure to pass on your compliments to Leah, Ivetta, and Aurelie at reception, and especially to Jewel in the restaurant. Your description of his attentive and unobtrusive service at breakfast is wonderful to read and will be very motivating for him and the team. It is fantastic to know that you enjoyed our breakfast offering. We take great pride in providing a wide and high-quality selection, and we are delighted that the variety, freshness, and pancake machine stood out as highlights of your mornings with us. Thank you also for your constructive feedback regarding evening dining. While the Racing Bar was open and serving food, we appreciate your comments about the restaurant closure and agree that clearer communication prior to arrival would help set expectations. Your feedback has been noted and will be taken into account when reviewing how we share dining information with our guests. Once again, thank you for taking the time to provide such thoughtful feedback. We hope to have the pleasure of welcoming you back again in the future Kind regards Pankaj Walia

Brand Hatch Mecure Hotel

Catatan Tripadvisor 5.0/5

SweetnessD74 Ulasan TripAdvisor tersertifikasi

Stayed at the Mercure Hotel in grand Hatch Dartford , had a great time in the Racing Bar. Got served by a young man by the name of Tom. He had excellent customer service skills and made the best margaritas. Definitely recommend going there , especially if Tom is on shift.

Dear SweetnessD74, Thank you very much for sharing your feedback following your visit to the Mercure Hotel, Grand Hatch Dartford. We are delighted to hear that you had a great time in the Racing Bar. It is wonderful to read your kind comments about Tom. Providing excellent customer service is something we take great pride in, and we are thrilled to know that Tom made such a positive impression and that you enjoyed his margaritas. Your compliments will certainly be shared with him and the wider team, and we are sure they will be greatly appreciated. Thank you for recommending the Racing Bar and our hotel. We truly value your feedback and hope to welcome you back again soon for another enjoyable visit. Kind regards, Pankaj Walia

Friendly Customer Service!

Catatan Tripadvisor 4.0/5

Jasmine A Ulasan TripAdvisor tersertifikasi

Staff are brilliant at providing consistent, friendly customer service. Jacob in particular was very charismatic and helpful with answering our questions about the hotel’s facilities.

Dear Jasmine A, Thank you very much for taking the time to share your feedback. We are delighted to hear that you experienced consistent, friendly customer service during your stay. Your kind words about Jacob are especially appreciated. We are pleased to know that he was charismatic, helpful, and able to assist you with your questions about the hotel’s facilities. Your compliments will certainly be passed on to him and the team, as recognition like this is very motivating. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to the hotel in the near future. Warm regards Pankaj Walia

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 296 ulasan 7.8/10 Lokasi
  • 783 ulasan 5.6/10 Kamar
  • 794 ulasan 7.3/10 Pelayanan
  • 13 ulasan 4.4/10 Internet
  • 401 ulasan 5.1/10 Makanan
  • 354 ulasan 4.9/10 Kebersihan
  • 326 ulasan 5.7/10 Kenyamanan
  • 262 ulasan 5.3/10 Fasilitas

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