Mercure Bristol Grand Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 3.5/5 1.036 ulasan

Jaminan Harga
Terbaik
Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Deskripsi

Keistimewaan hotel

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Akomodasi kami

Lokasi hotel

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telepon
Fax +44 117 922 7619

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

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Peringkat ALL  3.5/5  1.036 ulasan

Peringkat TripAdvisor  3.0/5  1.513 ulasan

Avoid… especially room 407!

Catatan Tripadvisor 1.0/5

Lardie Bisnis - Ulasan TripAdvisor tersertifikasi

Room vile. Chipped bathroom fittings and walls. More like a hall of residence. Was allocated room 407. Ensure you don’t travel with a cat as you certainly could not swing it in the room! Car parking ok. Pizza in bar pretty average. Would not return or recommend The room was booked for me by a client.

Cold. Over priced. Avoid

Catatan Tripadvisor 2.0/5

faysherree Friends getaway - Ulasan TripAdvisor tersertifikasi

Cold. Over priced. Small. Room heated by small oil radiator. Made complaint. Was offered to relocated. Was advised it was also likely to be cold. Issues referred to an invisible twice. No one available. For £200+ a night hotel. This isnt even what I expect from a 50quid travel lodge.

Better than expected

Catatan Tripadvisor 4.0/5

Clare A Ulasan TripAdvisor tersertifikasi

Better than expected. Room was small but had everything needed. Bathroom was nice with toiletries. Location excellent. Staff very helpful and breakfast was good value for money. Asked for a quiet room and got one tucked away. No view bit also no noise so perfect for our needs.

Hi Clarea, Thank you for taking the time to review your stay with us. It’s a pleasure to know that your peaceful room met all your needs and you found our bathrooms to your liking. It's also great to hear that our central location made your stay in Bristol convenient, and that our team was able to assist you. Your kind words about the value of our breakfast have made day! We hope to see you again soon for another tranquil stay, or perhaps next time you might fancy a room with a view—just let us know your preference! All the best, Mahesh, General Manager

Nice stay shame about the stains.

Catatan Tripadvisor 3.0/5

Farr-Duvall Couples - Ulasan TripAdvisor tersertifikasi

Room was large had a suite, bed was comfortable, only thing that let the room down was stains on carpet and marks on wall / skirting boards. Bathroom was well appointed, staff were friendly and helpful. Paid for parking in advance which was easy. Location on a whole was excellent. Would stay again.

Hi Farr, Thank you for taking the time to review your recent stay. It’s great to hear that you found our suite spacious and the bed comfortable, and that our staff's friendliness and helpfulness stood out during your stay. It's also great to know that our parking facilities met your expectations and that you enjoyed our prime location in the heart of Bristol. However, it seems we missed the mark with the upkeep of your suite. While we take pride in our hotel's cleanliness and our complete makeover in 2016, it's clear from your feedback that there's room for improvement. Don’t worry, we're on it! Nevertheless, it's a relief to hear that these issues didn't overshadow your overall experience and that you would consider staying with us again. We believe every stay should be spot-on and we're eager to show you how we can make that happen. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. All the best, Mahesh, General Manager

Very Disappointing

Catatan Tripadvisor 2.0/5

Lin272017 Ulasan TripAdvisor tersertifikasi

I would expect a four star hotel to at least have tablecloths on the tables and the cutlery set out for dinner but this was more like any cafe with cutlery in a tin can and various styles of tables looking tired and worn. We were never shown a menu. Food was set out on a help yourself table without any service from the staff. Very average dinner with frozen mixed vegs followed by cheesecake that looked and tasted as though it had been out of the fridge all afternoon. The same the following evening with pudding being a small slice of plain cake - no cream, custard or ice cream at all. After much complaining from our group, there was definite improvement with the food the following (our last) evening. My bedroom was dark. Lighting was poor. The website offered a grabrail in the shower, cleaning supplies, a desk. These did not exist. No suitable socket for hair accessories or anywhere to put them. There was no drinks fridge. Some water and tissues would have been a nice gesture. All in all, definitely not the standard I was expecting and I would not recommend this hotel.

Hello there, Thanks for taking a moment to leave a review. It's disheartening to learn that we didn't hit the mark for you. We usually receive compliments on our Keepers Bar & Kitchen for its quality, locally sourced ingredients and imaginative menu, so we’re sorry to hear the dining set-up and the food on this occasion did not meet your expectations. It's also disappointing to learn about your experience with the room amenities. Our recent refurbishment was aimed at ensuring all our guests have a comfortable and enjoyable stay, and it sounds like we may have missed something. We do have rooms with minibars and other amenities, and we regret to hear you didn’t find these to your satisfaction. The team are always on hand to assist with anything you might need, so please don’t hesitate to give us a shout. We hope to see you again. Cheers, Mahesh, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 700 ulasan 6.1/10 Sarapan

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