Mercure Bristol Grand Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 3.5/5 640 ulasan

Jaminan Harga
Terbaik
Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Deskripsi

Keistimewaan hotel

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Akomodasi kami

Lokasi hotel

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telepon
Fax +44 117 922 7619

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

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Peringkat ALL  3.5/5  640 ulasan

Peringkat TripAdvisor  3.0/5  1.570 ulasan

Great Break

Catatan Tripadvisor 5.0/5

jaybri1622 Ulasan TripAdvisor tersertifikasi

Was a bit apprehensive, having read other reviews, but in my experience everything was great, lovely room, clean and plenty of room, staff were friendly, Hotel was a nightmare to find, but once there everything was great Wish there was more lighting in the room, it was a bit dark and couldn't get the heater to work, so room was a bit cold Could do with your reception staff having some knowledge of the area, asked for directions to the docks and she didn't know, sent us the wrong way, also when we booked out, they seemed a bit confused about the car park situation, so may be a bit of training here would help But im nit picking now, we had a really good time and the hotel was very central to everything

Hi there, Thanks for sharing your review. It's fantastic to hear you found your room lovely, clean, and spacious, and our staff friendly - that's just the kind of experience we aim to provide! Our location in the heart of Bristol does make us a prime spot for exploring the city's vibrant scene. I'm tickled pink to know that being central made your stay even better. I'm sorry to hear about the difficulties you faced with the lighting and the heater. Rest assured, our front desk is always on hand to assist with such issues to keep you cozy. I'll make certain we give our directions a little tune-up; Bristol's docks are indeed a treasure worth finding easily! And as for the car park, we'll make sure the information is crystal clear for all of our guests. Your feedback helps us get better, and we genuinely appreciate it. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Not so Grand Hotel !!!

Catatan Tripadvisor 1.0/5

allysonrebecca Ulasan TripAdvisor tersertifikasi

This may once have been a Grand Hotel , sadly it is no longer ! I checked in on line to avoid waiting when I arrived as this was supposed to make check in quick and easy , it was neither of these , I still had to wait over 20mins while incompetent staff checked in guests before me , I am a member of the Accor group so supposed to get privilege check in , this didn’t happen. The room we had was tired , filthy with stained carpet , paintwork chipped , large crack in the ceiling and an armchair covered in indescribable stains . The window was rotten and the security wire to stop the window being opened too far had completely rotted away from the fixings , a health and safety issue. The mirror in the bathroom door was covered with white splatters , toothpaste I assume. The bar staff were untrained and lazy , there was only one white wine available out of a selection of approx 6 different types that were listed on the wine list. Dreadful quality and very overpriced £28 for two glasses of inferior wine and a small packet of crisps , I realised when I checked my receipt that I had also been charged 12.5% service charge for sloppy service which included spilling wine over my glass and across the bar , staff seemed to be more interested in playing on their phones and chatting about their escapades the previous evening . We chose to have breakfast elsewhere as the dining room was completely empty and looked very uninviting , assume other guests also had similar thoughts. After complaining and waiting several days for response we did get half of our room cost refunded , this did not make up for the experience we expected . We stay in Accor hotels regularly and have never experienced such a disappointing stay in an inferior hotel. I would not recommend this hotel .

Dear Sir Thank you for taking the time to share your feedback. We’re deeply sorry to hear about your experience and regret that your stay was far from the high standard you expected as a valued Accor member. We apologize for the long wait at check-in and for not providing the privilege service you deserved. We’re addressing these lapses in service with our team to ensure a smoother and more efficient process for all guests. It’s clear we also fell short in room upkeep and bar service. The condition of your room and the bar experience you described are not acceptable, and we are conducting a full review with our housekeeping and bar teams to prevent similar experiences in the future. Your concerns regarding health and safety have been noted and will be prioritized. We understand that a partial refund does not make up for the disappointment you felt, and we sincerely apologize. Thank you for bringing these issues to our attention so that we can work to improve. We hope you will give us another chance to provide you with the excellent stay you expect and deserve. Warm regards, Guest Relations Manager

God help us

Catatan Tripadvisor 1.0/5

Melania F Ulasan TripAdvisor tersertifikasi

After trying to book a room so many times since summer with “Boscolo package”( mom’s gift) they said just a room was available on 2nd of November but I needed to pay more to have it. So I spent like 300£ for a room and breakfast included😂. Time to parking the car..we find out we need to pay almost 20£ and staff said we needed to remove it at 9am. The room was quite big but you could hear the noise and people from the street in the night. Me and my boyfriend forgot the slippers so I checked in the wardrobe if I could find something and I found just one pair of slippers so I gave it to him and I stayed without🫠 but it’s fine.. Time for breakfast.. very very disappointing..very! We went downstairs starting to see what the breakfast was about and I turned around and I asked to my boyfriend “is just this for breakfast?” I don’t eat English breakfast so I opted for the sweet one. You couldn’t find the yogurt or brioche or jam or anything else, just hard small muffin and bread with butter. An hotel like this one should have also the sweet breakfast for people like me that don’t eat the English one..My boyfriend took the sausages..he didn’t finish them he couldn’t eat, they weren’t good at all. The only positive thing was the juice. I tried the hot chocolate and ofc wasn’t a hot chocolate.. better called “dirty water”. So yea this was my experience at this hotel😂 not happy at all and I’ll never come back and never recommend this hotel to friends or family.

Dear Guest Thank you for your feedback however I believe you have incorrectly reviewed your stay somewhere else on our platform which i will ask TripAdvisort to remove. I have come to this conclusion based on the following: 1. We do not offer anything called a Boscolo Package 2. We do not charge £20 per day and we certainly do not inform guest to have their vehicle removed by 9am 3 We offer a wife variety of pastries, james and yoghurt's on our buffet which are easily identifiable. Please could you kindly remove this review on or page and apply it to the applicable hotel as this will directly impact our TA ranking

Disappointing but cheap.

Catatan Tripadvisor 3.0/5

Jannerbloke Ulasan TripAdvisor tersertifikasi

Came on a Sunday for one night only. Close and convenient to where I would have to be. About £6 taxi from Temple Meads. Impressive facade on Guildhall St side. Efficient friendly reception but the first floor room with a view out the back was the smallest I’ve had in a hotel for a long time. Kettle had no nearby plug, TV seemed to have a Spartan selection marked Free View and no reliable rolling news. The hotel WiFi did not kick in as claimed for either mu phone or iPad and when I tried to get help from reception as recommended there was no reply to my seven attempts from mid evening over a couple of hours, eventually I had to resort to using my phone as hot spot but access on my pad was hit and miss. Who ever made the bed and tucked the duvet cover so tightly under the mattress on three sides was heavy going try to slide in under and I had to yank it out all round. Whispered conversation out in the corridor seemed somehow to be amplified. There were a number of loud banging and many gurgling and unseemly plumbing noises late evening, in the early hours and before seven in the morning. The shower worked better than expected. Apart from the distractions I slept well. The view out the window was curious and slightly interesting especially when the late internal church light illuminated the stained glass figures. Breakfast was OK, not many people there from 7.30 till well after 8. I always miss croissants and pain au chocolat. Not clear whether they’d gone before me but were never well. Not tempted by wholesale baked beans, hash browns etc but there were some good sliceb cheeses and cubes of local Brie. The fancy coffee machines produced acceptable Americanos and the the freshly squeezed orange juice was good. I don’t resent the Grand but felt it wasn’t up to par. My evening was lifted by supper in an excellent basement Lebanese restaurant down the road and then a wholly satisfying convivial old pub down and around the corner which claims to be the smallest in the heart of Bristol. I wouldn’t try to put folk off the Grand. You pays your money and takes your choice.

Dear Guest Thank you for your review and for taking the time to share your experience. We’re glad you appreciated our convenient location, the friendly reception, and found your evening meal and local discoveries to be enjoyable highlights. We apologize for the inconveniences you encountered with the room size, lack of convenient outlets, and limited TV and WiFi access. It’s disappointing to hear that our WiFi didn’t meet expectations and that our team wasn’t available to assist with troubleshooting during your stay. We’re actively working to improve our connectivity and responsiveness so that future guests can rely on a smoother, more seamless experience. We also appreciate your comments on the breakfast offerings and will share your feedback with our team as we continue refining our service. We want all of our guests to feel they’re receiving a memorable and high-quality experience when staying with us, and your detailed feedback is valuable in helping us achieve this. Thank you once again for staying with us, and we hope to have the opportunity to welcome you back and provide a stay that better reflects the high standards we strive for. Warm regards Guest Relations Manager

Lovely hotel- shame about the staff

Catatan Tripadvisor 3.0/5

bobonia Couples - Ulasan TripAdvisor tersertifikasi

The hotel was lovely. The room was clean and spacious and was in close proximity to the centre of Bristol. The check-in/ check out process however was very confusing and led to problems. On arrival, I was asked to hand over my card to pay a ‘pre authorisation’ which was fine but the card machine was not contactless and required a pin. I was told that I was unable to pay for the room upfront even though I could have done on booking.com. Upon check out, I was asked how much I had paid for pre-authorisation. I hadn’t been told this and the member of staff then had to search (for quite a while) for the record and receipt of me paying. I realise that the money is only held and hadn’t left my account but neither of us knew how much this was for or whether I had infact paid. I had to then check my own online banking to confirm this. Shouldn’t this be on their system? She then handed me the card machine to put my card in. I entered my PIN number not realising that I didn’t need to. This then meant that where she should have entered the amount, my PIN number was clearly exposed. I quickly put my hand over the screen and said that’s my PIN number. She laughed and took it away and said no it isn’t, that is the amount. I again reiterated no, that’s my pin and explained I thought I had to answer it to which again- now waving the machine around- said no it isn’t. There were a number of people behind me who had a clear view of the screen. I again explained that I had put it in because she had told me to and only at this point did she realise that I was right and she had flashed this around. She then couldn’t get the machine to work and had to get a manager to take over. In the end, it seemed I hadn’t needed to enter my card at all. There was no apology from the manager and we were left feeling very disappointed. I have since changed my card number as a number of people had seen it.

Dear Guest Thank you for sharing your experience. We're glad to hear that you enjoyed the room and found our location convenient, but we’re very sorry to learn of the issues you encountered during check-in and check-out. Your experience highlights some serious concerns, especially regarding card security and clarity in our procedures, and we deeply regret the oversight. We apologize for the confusion around the pre-authorization process and the distress caused by the mishandling of your PIN. This situation does not meet our standards for service and security. We are working with our front desk team to ensure our payment process is both efficient and secure for all guests, and we’re implementing further training to prevent this from happening again. Thank you again for your feedback. We value it highly as it helps us make improvements and ensure future guests receive the seamless, safe experience they deserve. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out. Warm regards Guest Relations Manager

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