Mercure Bristol Grand Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 3.5/5 577 ulasan

Jaminan Harga
Terbaik
Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Deskripsi

Keistimewaan hotel

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Akomodasi kami

Lokasi hotel

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telepon
Fax +44 117 922 7619

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

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Peringkat ALL  3.5/5  577 ulasan

Peringkat TripAdvisor  3.0/5  1.579 ulasan

Not worth the money!!

Catatan Tripadvisor 1.0/5

Suzi H Ulasan TripAdvisor tersertifikasi

Absolutely appalling customer service, rooms adequate and very noisy. We stayed for a special occasion and it was anything but special. Check in was slow, receptionist rude and just handed me a key with no further instructions or directions. Allocated a room that was small and noisy. Being it was a special occasion I waited at reception again....I asked if I could pay for an upgraded room if a room was available. I thought she understood what I was asking but the new room resulted in being smaller, cold and stinking of fresh paint!! We didnt have time to wait at reception yet again and move as we had a gig to get to. Spoke to receptionist on check out, they couldn't of been less interested. Emailed hotel and no response. I will NEVER stay at this hotel again.

Hello. Thanks for taking the time to share your feedback however i am slightly concerned that this has been shared on the wrong hotel page. I have not received any feedback nor do we have any painting works going on. I will investigate this further and come back to you should i find your email you have sent Take care, Karl Goebel, General Manager

Do NOT do an event here!!!

Catatan Tripadvisor 1.0/5

Jack Anthony T Ulasan TripAdvisor tersertifikasi

Imagine paying £75 for a school dinner budget style banquet. Imagine no further if you dare to organise an event at the Bristol Mercure Grand. This could be given the benefit of doubt however... if you thought the venue room was spectacular perhaps... or the music and environment created was one to remember.... You will find that this is NOT the case at the Mercure Grand! The venue room had the odour of an old people's home to be frank, no need to be more descriptive. The ballroom literally smelled like an old people's home. The speakers were blown, so no music could be played consistently without static dismantling any decipherable song. All in all, if you are an events coordinator or a social secretary I would avoid this venue at all costs!!!!

Dear Guest Thank you for your feedback as disappointing as it it to read. Your review has come as a bit of a surprise as we have received nothing but positive feedback from our Christmas parties we have hosted this year, I would urge you to please contact us directly on ha0i2@accor.com and advise us on the event you attended so we may have the opportunity to look into this further. Best Regards Guest Relations Manager

Poor experience won't be back.

Catatan Tripadvisor 2.0/5

Leida C Ulasan TripAdvisor tersertifikasi

Had a late check out booked which was up to 6pm but we're told that it was between 2-3 and yet we paid £40 extra for it and a knock at the door to ask if we were staying an extra night as we were still there at 245pm the next day. Also very noisy at night, woken up to loud voices after 1pm had to check no one else was in the room with us it was that loud!. Staff don't really speak and are unfriendly but the restaurant staff are polite and friendly.

Dear Guest Thank you for sharing your feedback regarding your recent stay with us. I am deeply sorry to hear about the challenges you experienced, and I appreciate you bringing them to my attention so we can address them appropriately. I sincerely apologize for the misunderstanding regarding your late check-out. It is very peculiar as we would not offer a late check-out at 6pm as we only offer this up until 3pm at the latest without applying an additional nights rate. I will investigate further to better understand what has been offered to you and where this miscommunication has arisen from. Once again, I apologize for not meeting your expectations during your stay. We are committed to making improvements and hope you will give us another chance to provide you with a better experience in the future Best Regards Guest Relations Manager

Sub Standard

Catatan Tripadvisor 3.0/5

John F Couples - Ulasan TripAdvisor tersertifikasi

We have stayed in many Mercure Hotels across the globe over the last 20 years and this was the worst stay. On arrival, the lift in the parking garage did not work and we were on the 5th Floor. Then trying to check in was laborious - a queue of at least ten people. The room was a nice size but the heating did not work and it was snowing outside. To the hotel's credit , they did put in an electric fire when we complained, In the mornings, the hot breakfast was just warm at best. On top of all this, the Wi-Fi in the hotel broke down for 24 hours during our stay and one day the room servicing did not turn up until 15.30 hrs. We may have been unlucky but this hotel is not up to the normal Mercure standard. Part of the problem is that it is a big hotel with limited common areas.

Dear Sir Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I truly regret that your experience fell short of the standards you have come to expect from Mercure hotels worldwide, and I sincerely apologize for the issues you encountered. I am very sorry for the inconvenience caused by the non-functional lift in the parking garage, especially given the location of your vehicle on the fifth floor. We understand how frustrating this must have been and will ensure that our maintenance teams prioritize such critical facilities to avoid similar occurrences in the future. The lengthy queue at check-in is not the smooth and efficient welcome we strive to provide. We will review our staffing levels and processes to manage high-volume times more effectively and ensure a faster and more pleasant experience for our guests. I appreciate your understanding regarding the temporary solution of an electric heater; however, your room should have been fully equipped and comfortable upon arrival. This is an issue we will investigate thoroughly, particularly with the snow and cold temperatures you mentioned. A lukewarm breakfast is far from acceptable, and I regret that this aspect of your stay was disappointing. Our Food & Beverage team will be briefed to ensure all dishes are served at the appropriate temperatures moving forward. I understand how inconvenient it must have been to be without Wi-Fi for an extended period, especially in a time when connectivity is essential. While technical issues can arise, we need to resolve them more swiftly. Additionally, the delay in room servicing is not reflective of the timely and attentive care we aim to provide. We acknowledge your comment about the scale of the hotel and its limited common areas. While these structural limitations may be challenging to address, we will explore ways to enhance the guest experience despite them. Thank you again for bringing these matters to our attention. I hope we will have the opportunity to welcome you back and deliver the exceptional experience you have come to expect from Mercure Gest Regards Guest Relations Manager

Absolutely awful hotel

Catatan Tripadvisor 1.0/5

sallysX6259DQ Ulasan TripAdvisor tersertifikasi

Room 346 Mould on the shower screen , crack in basin, rude receptionist and refused to give us a jug of milk for tea and coffee. 5 inch space between bottom of bed and fixed table so had to squeeze through. Dirty carpet. They told us that they want an extra £50 from us on arrival but as we were not pre warned about this through booking.com we refused to pay this. We were told all hotels now ask for this which is not true. We stay in plenty of hotels and the previous weekend stayed in the Bristol Hotel and this was not asked for.

Hello Sallysx, Thanks for taking the time to share your review. I'm really sorry to hear about the issues you encountered during your stay. It's surprising to hear about the condition of your room as our hotel underwent a complete makeover in 2016, and we pride ourselves on our cleanliness and maintenance. Regarding the additional charge, this needs to be clarified. This is not a charge but an authorization which allows you to sign meals and drink to your bedroom account and settle everything at the end of your stay and you are correct if this is not used it is release when processing the final payment. This is stated on the booking.com T&C so please do read your confirmation clearly. This and this is an extremely common practice used globally amongst reputable hotels. I'm also concerned about the service you received; our team typically receives high marks for friendliness and helpfulness, and I regret that we didn't meet those standards with you. Your feedback is valuable, and we'll certainly look into each point you've raised. Take care, Karl Goebel, General Manager

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