Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 636 reviews

Mercure Aberdeen Caledonian Hotel - Image 1
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Description

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Our accommodation(s)

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE ABERDEEN
United Kingdom

GPS:57.14628, -2.103435

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BISTRO

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  636 reviews

TripAdvisor Rating  4.0/5  1,416 reviews

Average hotel, reasonable location

Customer review rating 2.5/5

Neil M. Friends - Confirmed reviews ALL

I booked 2 x suits and upon arrival was told no suits available, do were put in 2 x deluxe doubles, one of which was very small. Staff were helpful all things considered. We arrived back from an event at 10.50pm to be told the bar closed at 11pm, even to residents. We would have spent an hour or two at the bar chatting to the rest of our party but could only fit one in.

Needs serious modernization

TripAdvisor rating 2.0/5

Gioyo Solo travel - TripAdvisor review

Cheap and good value, good location and friendly staff. Sounds good? I guess it is. But this is supposed to be a Mercure and it's not to the standard of the brand. The double room looked nothing like the picture on the booking site. View of not much at the back of the building. Dated bathroom, good shower and bath. No electric socket next to the bed table. Wonky TV leaning to one side which I had to support with a folded towel. Poor TV software and channel selection. Old carpets with folds in them. Creaky floorboards. Creaky headboard. Poor finishing. Breakfast is ok, lacks more healthy options, more yoghurt, more prepared fruit, nuts, seeds, brown bread. The restaurant is ok, it's more of a bar with a menu. Staff is friendly and helpful, felt a bit thin on the ground.

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice room and warm, especially after having to book out of Leonardos Union Sq because of a feeezing room. Decent breakfast and friendly staff. Nice position arounf 5 minutes walk from railway station.

Dear Johnmr M., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Has character but is very dated

Customer review rating 2.5/5

Kristy Families - Confirmed reviews ALL

Everyone who works there is really friendly! Unfortunately, the lifts were out, and we were on the 3rd floor (but at least we weren't on the 5th!!). Our key stopped working twice, which made for a LONG trek up and down the stairs. It's a really beautiful old hotel in a prime spot, but it needs some updates. The carpet is threadbare in places (and the floor feels a little iffy), the tiles are cracked in the adorable bathroom, and the room smelled a little funky, but I guess we got used to it eventually. We had a fine stay, but I'm not sure I'd stay there again.

Dear Kristy L., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Location Great/Not Clean/No Lift

Customer review rating 2.0/5

Gmfr Solo - Confirmed reviews ALL

The hotel in the heart of the loop but the facilities are deteriorating so it need a major restoration. The lift on top didn’t work.

Dear Gabriela F., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 595 reviews 9.1/10 Location
  • 871 reviews 6.4/10 Room
  • 721 reviews 9/10 Service
  • 8 reviews 8.5/10 WiFi
  • 434 reviews 5.9/10 Comfort
  • 310 reviews 7/10 Breakfast
  • 288 reviews 6.4/10 Cleanliness
  • 233 reviews 4.5/10 Vibe

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