Mercure Haydock Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 198 件のレビュー

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, イギリス

説明

ホテルのその他の情報

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

当ホテルの客室

ホテル所在地

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
イギリス

GPS:53.472972, -2.637943

電話番号
ファックス +44 1942 559940

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  198 件のレビュー

トリップアドバイザーの評価  4.2/5  1,399 件のレビュー

Not recommended

トリップアドバイザーの評価 1.0/5

sandravnj トリップアドバイザー認証口コミ

Cold rooms & expensive drinks. Our room was very cold even with the heating turned up high. The sheets & quilt cover was very cold to the touch. When ordering drinks at the bar we were charged £1.80 on top of the price for a service charge. We refused to pay this charge even though they tried to keep charging it every time we went to the bar. I would not recommend this hotel.

Dear sandravnj, Thank you for taking the time to share your feedback following your stay with us. Your comments regarding room temperature and bedding comfort are noted, as are your observations about drink pricing and the service charge applied at the bar. Feedback such as this is important in helping us review both guest comfort and how charges are communicated during service. While it is disappointing to read that your experience did not meet your expectations, we appreciate you sharing your perspective, as it contributes to our ongoing evaluation of guest experience and operational practices. Thank you again for providing your feedback. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Disappointment

トリップアドバイザーの評価 1.0/5

Mo A トリップアドバイザー認証口コミ

I am currently staying at the Mercure Haydock Park Hotel for a couple of nights, and the experience has been very disappointing. The bed is extremely uncomfortable, the pillows are worn out, and the TV in the room is not working. The bathroom is in poor condition, with visible rust in the bathtub, which raises concerns about maintenance and cleanliness. These issues fall well below the standard expected from a Mercure brand . Based on my experience so far, I would not recommend this property, as there are far better alternatives available at a similar price.

Dear 357mohamedo, Thank you for taking the time to share your feedback during your stay with us. Your comments regarding room comfort, bedding, television functionality, and the condition of the bathroom are noted. Feedback of this nature is important, as it highlights areas where the guest experience has not aligned with expectations associated with the Mercure brand. As mentioned in other responses, we are currently implementing new operational processes alongside the early stages of a soft refurbishment programme. These works are focused on improving room condition, comfort, and overall presentation, and feedback such as yours helps inform where attention is most needed. While it is disappointing to read that your stay did not meet your expectations, we appreciate you sharing a clear account of your experience, as guest insight plays an important role in guiding ongoing improvements. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Lovely hotel but room needed a refurb

トリップアドバイザーの評価 4.0/5

Mariewarrington007 トリップアドバイザー認証口コミ

Stayed with a friend, suite was lovely but all except the bathroom really needed a refurbishment as it is looking very tired.

Dear Mariewarrington007, Thank you very much for taking the time to share your feedback following your stay with us. I’m pleased to hear that you and your friend enjoyed the suite and found the hotel lovely overall. Your comment regarding the condition of the room outside of the bathroom is noted and appreciated. As mentioned in other reviews, we are in the process of implementing new processes alongside the early stages of a soft refurbishment programme, and feedback such as yours helps us prioritise the areas most in need of attention. Thank you again for sharing your experience. We value your continued support and hope to welcome you back to Mercure Haydock Park Hotel in the future. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Afternoon tea

トリップアドバイザーの評価 5.0/5

J J トリップアドバイザー認証口コミ

Had a lovely afternoon tea at the hotel. I forgot to tell them I don’t eat butter and they swapped my sandwiches with no bother. Didn’t use the pool but might do next time we book

Dear jjX6530JP, Thank you very much for taking the time to share your feedback following your afternoon tea with us. I’m delighted to hear that you enjoyed your experience and that our team were happy to swap the sandwiches for you without any fuss. Providing flexibility and accommodating our guests’ preferences is something we take pride in, so it’s lovely to know this was appreciated. We’d be delighted to welcome you back again, and hopefully next time you’ll have the opportunity to enjoy the pool as well. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Great Carvery Service

トリップアドバイザーの評価 5.0/5

Mark L トリップアドバイザー認証口コミ

we have stayed here during our Xmas period as part of a big family group and taken part on the Xmas lunch carvery, great atmosphere, attentive staff and great food

Dear marklU3294CM, Thank you very much for taking the time to share your feedback following your Christmas stay with us. I’m delighted to hear that you and your family enjoyed the Christmas lunch carvery and that the atmosphere, food, and attentive service all contributed to a positive experience. It’s always lovely to know that large family gatherings are able to relax and enjoy special occasions together at the hotel. Thank you again for your kind comments. Your feedback will be shared with the team, and we look forward to welcoming you back to Mercure Haydock Park Hotel in the future. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

との提携 TripAdvisor

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