Mercure Haydock Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 212 件のレビュー

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, イギリス

説明

ホテルのその他の情報

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

当ホテルの客室

ホテル所在地

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
イギリス

GPS:53.472972, -2.637943

電話番号
ファックス +44 1942 559940

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  212 件のレビュー

トリップアドバイザーの評価  4.2/5  1,391 件のレビュー

2024エクセレンス認証

Holiday spoilt by cold food in a Marquee that was either too hot or too cold due to the use of diesel heaters.

トリップアドバイザーの評価 3.0/5

900denh トリップアドバイザー認証口コミ

Location..Haydock with busy roads all around hotel. Atmosphere..Pleasant. Rooms.. comfortable but window needs a good clean. Value.. Reasonable.

Luxury Xmas NOT!!!

トリップアドバイザーの評価 1.0/5

Thomas L トリップアドバイザー認証口コミ

Don't come to this hotel if you are part of a coach tour. Treated like 2nd class guests. Meals & entertainment take place in a marquee which has an inadequate heating system. Location may suit a mid summer event but most unsuitable for the middle of winter. Food not very warm as has a journey to travel from the main hotel. Breakfast "hot" food was mostly not hot enough, & cold plates provided to serve it on. No fried eggs, no jars of preserves- when I asked where the jams were I was directed to a squeezy bottle. A bit of a lottery to find which flasks held hot water & which coffee or more likely empty! Xmas lunch came with absolutely no choice!!! & this establishment markets itself as 4*. No central heating in room. supplied with a fan heater. Lacked drawer space & odd lighting. If I switched off my bedside lamp all the lights in the room went off. Both reading spotlights were reported by us as not working within an hour of arrival along with the safe that we couldn't access. Came back from our day out 3 days later to find the safe fixed. We were leaving the next morning. The bedside spots were never repaired.

Faulty Towers

トリップアドバイザーの評価 1.0/5

Dorothy T トリップアドバイザー認証口コミ

Room was adaquit but lighting to dull where they were,needs a centre light! Cupboard hanging ok but no drawers. Service bit iffy in restuant they took on to many people approx 150 consisted of 2 bus trips all.rushing about like mad things no relaxed atmosphere! .should have had 2 sittings at differant times! The entertainment manager had an issue with his worker and had to come and work himself did a great job, was all good 4 nights 40 /50/60 & 70,s nights were great!! We were served meals in a marquee eith diesel heaters ,not for xmas winter nights, they ran out of deisel so no heating at breakfast was freezing !! Breakfast meal was awfull no hot plates or hot food, coffee tea flasks awfull cold most of the time never had decent coffee in the 4 days we were there! No manager to report to he was not there xmas hols!! The last day they had to make more of an effort as had so many complaints! The staff were all trying hard but NO training young folk!!i dont blame them it was the high up managenent! Glenton changed the hotel we were going to.this was 2nd choice we got! We will not be booking this hotel again.

3 night stay

トリップアドバイザーの評価 1.0/5

paul b トリップアドバイザー認証口コミ

We arrived on the 12 December 2025 all the hotel staff were excellent but when we got to the room no heat the room was freezing cold I went to reception they said sorry we sort it the next day after I complained again they left a electric heater in room No central heating all weekend. We booked a table in restaurant for dinner ended up in conservatory that was also cold in there and the meal was terrible and to rub salt into the wound they added 10% surcharge to the bill which I refused to pay the sink tap in bathroom was lose the toilet seat had a stop missing on one side . The management need To go and stay at mecure hotels in York ,Telford ,Barnsley , just to name a few to see the excellent quality of their food and hotels to name just a few I have a Accor member for about 25 years and had such a poor stay We never stay in this mecure again.

Dear Paul, Thank you for taking the time to share your feedback following your three-night stay at Mercure Haydock Park Hotel, and for your many years of loyalty as an Accor member. While I regret that your experience did not fully meet your expectations, I appreciate the opportunity to review your comments. I am pleased to note your recognition of our hotel team, who consistently strive to provide professional and attentive service. Regarding the room temperature, our team responded to your concerns during the stay and provided a temporary solution while further checks were undertaken. Although this may not have aligned with your personal expectations, every effort was made to support your comfort during a particularly busy winter period. With regard to the restaurant experience, seating arrangements and service locations are occasionally adjusted based on operational requirements. Feedback on food and ambience is subjective, however your comments have been noted as part of our ongoing reviews. The discretionary service charge applied is standard practice and is always optional, as acknowledged at the time. I note your comparison with other Mercure hotels and respect your perspective as a frequent user of the brand. Each property operates within its own environment and infrastructure, and we continuously focus on maintaining consistency while balancing the realities of a historic building. While I am sorry that this visit did not leave you with a positive impression, I thank you for sharing your views. Should you wish to discuss your stay further, the hotel management team remains open to direct contact. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Two uninvited guests in my room

トリップアドバイザーの評価 1.0/5

colinm463 トリップアドバイザー認証口コミ

Checked in and went to my room to find 2 young lads in my room. When challenged they scuttled away. Went to reception to find out what was going on and they said they knew 2 boys were wandering around the hotel. They were not going to take any action. I suggested they call the police as the lads had accessed my room. They didn't seem to know what to do. I'm not aware of the police were ever called. Will definitely never stay here again.

Dear Colin, Thank you for taking the time to share your feedback following your stay at Mercure Haydock Park Hotel. I am sorry to read that your visit was unsettling and that it did not meet your expectations. The safety and security of our guests is taken extremely seriously. Situations involving unauthorised individuals are managed in line with established procedures, and our team is trained to respond appropriately based on the information available at the time. While I am unable to comment on specific operational details in a public forum, I can assure you that matters of this nature are reviewed internally whenever concerns are raised. I appreciate you bringing your experience to our attention, and I regret that this stay has led you to feel negatively about returning. Should you wish to discuss your concerns further, the hotel management team would be willing to engage directly. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

との提携 TripAdvisor

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