The Sebel Wellington Lower Hutt 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.5/5 367 recensioni

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The Sebel Wellington Lower Hutt - Image 1
The Sebel Wellington Lower Hutt - Image 2
The Sebel Wellington Lower Hutt - Image 3
The Sebel Wellington Lower Hutt - Image 4
High Street, Lower Hutt, Wellington, 5010 WELLINGTON, Nuova Zelanda

Descrizione

I plus dell'hotel

  • Sustainable and eco-friendly practices.

  • Limited Car Park available and it's first come, first served,$20 per night per car

  • Off-site Gym and complimentary Wi-Fi

  • 24-hour Front desk for assistance with travel arrangements .

  • Walking distance to Queensgate shopping mall

Le nostre sistemazioni

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Posizione dell'hotel

The Sebel Wellington Lower Hutt

High Street, Lower Hutt, Wellington
5010 WELLINGTON
Nuova Zelanda

Coordinate GPS:-41.2113747, 174.900435

Telefono
Fax +64 4 568 7547

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori

Colazione

Foto non contrattuale

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.5/5  367 recensioni

Giudizio TripAdvisor  3.0/5  16 recensioni

Traumatic

Punteggio Tripadvisor 1.0/5

KRFle Recensione certificata TripAdvisor

Rude service, charged for car park we couldn't use, and even charged for washing powder. Poor room layout. See my google review for more details as this field only allows 200 characters Paid $800 for a bad weekend I'm still sharing my trauma!

Dear Guest, Dear Kyile, Thank you for taking the time to provide your detailed feedback. We sincerely apologize for the multiple inconveniences you experienced during your stay Can you please share your contact details on the below email address , we will contact you directly because we couldn't find any recent booking under your name in the system. info@thesebelwellington.co.nz We are only providing the sofa bed in the suite rooms and in suite rooms there is a washing and dryer. We have already advised you on your google review that we couldn't find your recent booking . So Please contact us via email to get a more details and improve our service . Regards The Sebel Team

Really disappointing service.

Punteggio Tripadvisor 2.0/5

Theresa H Per affari - Recensione certificata TripAdvisor

This is my third stay. I’m an Accor Plus Gold. Each time the service at reception is worse. Very poor customer focus. No Accor benefits, no welcome drink or discount at the restaurant, no upgrade’s. The restaurant service is hit and miss. My first two visits I was given a $20 voucher instead of welcome drinks. This time they refused. They said they would only offer to platinum customers. I said I was unlikely to return each month if a simple glass of wine wasn’t an option. He basically said I don’t care. I asked him to speak to his manager who confirmed they would not repeat the offer. The rooms are tasteful and the location is good so it’s very disappointing as a new regular customer to be treated with such a lack of care or respect. Be aware.

Dear Theresa, Thank you for sharing your feedback regarding your recent stay with us. I am deeply sorry to hear about the issues you experienced, especially as a valued Accor Plus Gold member. Your concerns about the service at reception and the inconsistent recognition of your membership benefits are certainly not reflective of the standards we strive to maintain. I apologize for the oversight regarding your welcome drink and restaurant discount. We value your loyalty and will address these matters with our team to ensure better service in the future. Regards The Sebel Team

Beautiful Room

Punteggio Tripadvisor 4.0/5

Zane C Recensione certificata TripAdvisor

We arrived at the hotel and was unsure to park. Very confusing. We waited for 10 minutes at reception and finally we went into the restaurant to get help. They found someone. Booked a superior King corner room. Lovely room. Well appointed, modern, clean, great bed, good TV - no faults at all. Very classy! We went out for dinner and as we left there was a woman at reception waiting for someone to tend to her check in. We told her to see the restaurant. We stayed an talked to her until the reception manager - a man this time - appeared. The following morning on check out, again, no one there. Really poor actually. Unprofessional. Overall though, the room was tops and it was incredibly quiet so I would recommend this hotel to anyone traveling to the Wellington region as its value for money. Suggestions, maybe train staff better and finally, why do you refer to the river by a weird name and not the Hutt River as it is OFFICIALLY known? An attempt at woke rubbish I suspect however it comes across as rather rude and disrespectful.

Dear Zane, Thank you for your detailed feedback regarding your recent stay. We appreciate your kind words about the room and your recommendation. We apologize for the inconvenience experienced during check-in and check-out, and we take your comments seriously. We will address the staffing concerns promptly to ensure a more professional and efficient service. Regarding the river's name, we value your input and will review our communication for clarity and accuracy. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience Regards The Sebel Team

Pity about the room ‘perfume’ - otherwise perfect

Punteggio Tripadvisor 3.0/5

SueB3929 Recensione certificata TripAdvisor

In so many ways a great hotel but for one thing - the perfume they put in the rooms is way way way too strong and migraine-inducing! The room is a great size, nice outlook, the attached restaurant is very good indeed. But oh, the smelll!

Dear Guest, Thank you for your feedback and kind words about our hotel. We sincerely apologize for the issue with the room fragrance causing discomfort. Your input is valuable, and we will address this matter promptly to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay. Regards The Sebel Team

Great Stay in a New Hotel

Punteggio Tripadvisor 5.0/5

KiwiExplorers21 In coppia - Recensione certificata TripAdvisor

We stayed here for two nights and thought it was great. It’s a relatively new hotel and we were surprised to find that our room had a kitchen and cooking facilities. This does not seem to be a feature in many hotels nowadays. There was a great selection of different teas and a coffee pod machine. The water was hot and good pressure in the shower with an overhead sprinkler and shower hose combination. The bed was very comfortable and easy control of in room temperature. The staff, including the cleaning staff, were all very friendly. There is onsite parking for a fee but make sure you book this early as there does not appear to be many spaces for the size of the hotel. There is an on-site restaurant which served a great breakfast but were booked out for dinner. The hotel is well situated, walking distance to the big shopping plaza, supermarkets other restaurants and the riverside walkway. Everything was great and we would stay here again when we’re back in the region.

Dear Guest, Thank you for your glowing review! We're delighted to hear that you had a great experience during your two-night stay. It's wonderful to know that you appreciated the amenities in your room, the selection of teas and coffee, as well as the comfortable bed and convenient temperature control. We're also pleased that our staff, including the cleaning team, contributed to making your stay enjoyable. Your feedback on parking and the on-site restaurant is valuable, and we'll take it into consideration for future improvements. We look forward to welcoming you back when you're in the region again! Regards The Sebel Team

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

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  • 59 recensioni 4.9/10 Rapporto qualità/prezzo

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