Mercure Wellington Abel Tasman 3 stelle

Giudizio clienti (Valutazione ALL) 3.6/5 365 recensioni

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Mercure Wellington Abel Tasman - Image 1
Mercure Wellington Abel Tasman - Image 2
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Mercure Wellington Abel Tasman - Image 4
169 Willis Street, Te Aro, 6011 WELLINGTON, Nuova Zelanda

Descrizione

I plus dell'hotel

  • Posizione centrale in città

  • Strutture per convegni in loco

  • Parcheggio coperto*

  • Reception 24 ore su 24

  • WIFI gratuito

Le nostre sistemazioni

Posizione dell'hotel

Mercure Wellington Abel Tasman

169 Willis Street, Te Aro
6011 WELLINGTON
Nuova Zelanda

Coordinate GPS:-41.290791, 174.774078

Telefono
Fax +64 4 385 8416

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Animali non ammessi
  • Accessibile con sedia a rotelle
  • Wifi
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori
Vicino alla proprietà
  • Parcheggio

Colazione

Foto non contrattuale

Il ristorante al piano terra dell'hotel offre ogni giorno una fantastica colazione a buffet, servita in un'area dedicata. Dalle 6.30 alle 10.00 potrete gustare tutti i vostri piatti preferiti. * La gestione del ristorante è indipendente dall'hotel*.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.6/5  365 recensioni

Giudizio TripAdvisor  3.4/5  805 recensioni

Hotel fine but very disappointing service from the restaurant

Punteggio Tripadvisor 2.0/5

Amy B Recensione certificata TripAdvisor

Stay was fine until breakfast on the morning we checked out. I specifically booked and paid for breakfast on my room booking of 2 adults and 2 children. Was advised on check in that children are free for breakfast so I would be given two vouchers for each day, but if more are needed they could provide these. First morning went to breakfast in the adjacent restaurant and showed the adult vouchers, queried the children and the waitress confirmed 'yes the children are free'. On leaving I queried with another member of wait staff how early we could dine, they were really helpful but then also mentioned the children aren't generally free and there have been misunderstandings with reception so next time I booked a stay I would need to pay for children's breakfast. The next morning we went down to breakfast and presented the adult vouchers, kids with us and were shown to the buffet. On leaving 20 mins later the same wait staff stopped us and informed us that their manager (who had just stepped out so passed the issue onto their team to resolve) has said we need to pay for children's meals as they are not free. I declined to pay due to the preceding conversations and the fact that I had booked and paid for breakfast with my stay and this was all confirmed by the hotel. They informed me that the hotel had it wrong and they were a separate business. This was something I said they should take up with the hotel and it was not my responsibility to resolve this - it's between the hotel and the restaurant. Unfortunately with the added chime in from a member of the public telling us we were stealing it ended our stay on a very sour note, very rushed (as we had a flight to catch) and two upset children. Extremely disappointing to have this end to our stay but also for the restaurant to take no steps whatsoever to own and resolve this issue with the hotel and instead have a go at us - surely we aren't the first people to have children dine on a room booking. I would possibly stay here again but would not definitely not bother paying for breakfast and dining at Sage and Salt after such appalling service. For what it's worth the wait staff were very polite, but the manager who made this request then disappeared needs to do their job and talk to the hotel and agree the terms of their arrangement. Hotel room was fine however bathroom was very dated and the shower was not in great condition. Beds were comfy though and rooms clean. Check in was good. Whole experience brought down by restaurant scenario.

Biohazard bathroom.

Punteggio Tripadvisor 1.0/5

blueboybo Recensione certificata TripAdvisor

So I don't write reviews like this lightly I worked in Hotels for 10 years in three different countries. But this stay was Horrible we checked in got given wrong directions and room keys and disturbed someone else in their room. Sorry Room 508 but think you for not being grumpy at us when we disturbed you. The room I booked was a Queen traveling with my partner for my 40th Birthday. We got given a Deluxe double...not ideal but top floor, good view, larger room. So we made do with the smaller bed. Then on Halloween something Foul was a foot we heard bubbling from the bathroom and discovered a Biohazard in our shower....excrement bubbled up and the smell started to fill the room beyond the bathroom. We decided it was time to evacuate before our Breakfasts evacuated and made the issue worse. We reported the issue to Front desk and left to explore Wellington. We didnt return till after 5pm to find that while to excrement had drained away the smell and clearly little poopy bits remained. I was blown away never in all the Hotels I have worked in have I seen anything like it. No Hotel I have ever worked in would let this happen. We would move the guest immediately we would comp Breakfast, Management would personally go and talk to the Guest and make sure they are OK and don't have to write a review like this. Only after getting upset with the front desk we were moved from the Biohazard room to a different room with a King bed (not a upgrade front desk only had King rooms vacant) we packed up and moved ourselves. We Stayed in that room for the remainder of our stay. I expected Management might reach out check in with us but nothing so here we are. Accor Group you should look into this property your spending cash to make the place look better, but you don't have the skilled management staff to look after this investment you could say your flushing money away and this time its not going to bubble up through the shower.

Giudizio clienti 5.0/5

Marco C. Ospite singolo - Avvisi confermati di ALL

Nel CBD di Wellington, comodo per raggiungere a piedi la maggior parte delle attrazioni ed attività; molto vicina fermata AirPort Bus. Personale estremamente gentile, camere perfette.

Dear Marco, We very much appreciate your comments regarding your stay with us. We are glad that you enjoyed your stay and hope to see you again very soon! Kind Regards, The Team At Mercure

Not the best, untidy and needs updating.

Punteggio Tripadvisor 2.0/5

603mattyw In coppia - Recensione certificata TripAdvisor

Booked this great central location with my wife to stay if for two nights. Room was tired and in need of updating, old screws in manky walls where art work has been removed, rips in curtains, sacked out mattress on the bed that should have been binned a long time ago. The bathroom wasn’t too bad but could do with updating, the toilet seat was Brocken and didn’t stay up by itself and the shower head would continuously fall. Not the cleanest room either with lots of dust in areas that should be cleaned down regularly.

Basic hotel in a good location

Punteggio Tripadvisor 2.0/5

Wilbur61 Recensione certificata TripAdvisor

This was a very average 3 star hotel at the most that lacked the amenities and service of a normal Mercure hotel. There were no robes, slippers hair cover for the shower. No place to put your own shampoo or soap in the shower. No safe. The bed was very hard. The room was in need of a makeover, very tired with stains on the carpet. My allergies immediately flared up most likely due to dust mites. The Accor Plus welcome drink was a joke. I went to the bar who told me to go to reception, who said the drink was the small bottle of red wine in my room. There was no choice of drink, if you don't like red wine or want non alcoholic there is not ability to swap. I was told this was all they offer. There was building work going on and the noise during the day above my room was very loud and at night time something loose was banking against my window. On the last day our key cards would not work. Only one staff member on reception resulted in long wait times for help. The only redeeming feature of the hotel is the location.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.