Novotel Melbourne Central 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 2.134 opiniones

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Novotel Melbourne Central - Image 1
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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Descripción

Extras del hotel

  • Salas de reuniones e instalaciones para eventos.

  • Restaurante Pretty Boy Italian Steakhouse.

  • Recepción 24 horas y WIFI gratuito para su comodidad.

  • Chromecast en todas las habitaciones.

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Localización del hotel

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Teléfono
Fax +61 3 9929 8858

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

SIGNATURE RESTAURANT

El restaurante Signature ofrece una reinterpretación de los populares mercados gastronómicos del mundo, los favoritos de los habitantes locales. Aquí encontrarás una combinación de recetas locales, regionales e internacionales en un ambiente informal.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.4/5  2.134 opiniones

Valoración de TripAdvisor  4.0/5  327 opiniones

Certificado de excelencia 2025

100% occupancy hotel means <50% customer service

Nota de Tripadvisor 2.0/5

ProfVau Valoración certificada de TripAdvisor

This property is well located - close to public transport, easy walk to cafes and shops. Hence it is also very popular, often fully booked - and therefore does little to keep / make Accor members feel welcome, apart from the usual 'Accor priority check-in line'. To keep long story short (and the back-and-forth with front desk) - I was informed that my 1-night stay was when the hotel was at 100% occupancy. And for context - I am Accor Gold. So: Upon early arrival (circa 12.30 pm) at the hotel and checking in, my assigned room was not ready - that was fine, as I had to head to office for meetings. When I returned at night after a business event, I was assigned a different room (two single beds at the lowest floor of the hotel that was not to my preference). As the hotel was at 100% occupancy, even the duty manager could not re-assign rooms. I understand that corporate travel booked a room for two single beds, however as Accor Gold, the least the hotel could have done was to provide a room on a higher floor away from elevators (that was originally assigned at check-in) - but alas assigned me a room on their lowest floor somewhat close to the elevators - totally different to my profile that was communicated to them. No compensation (other than 1 extra free drink- when the bar was closing as I arrived back at night from business event) was offered either by Duty Manager or front desk staff that appeared indifferent to the situation. The two single beds in the room assigned were on rollers - meaning that they can be pushed together to form a single queen bed, and the centre bedside table can also be moved easily. See photos. I requested for this to be actioned, but Duty Manager said "cannot be done because the room type booked as two singles have to remain as two singles". To which is the silliest thing I've heard in all my travels. So customer service "straight down the drain". Bed was ok and other in-room assets (e.g. powerpoints, table, chair, a/c, showerhead) functioned as designed. However water pressure was super-low - no doubt being the lowest floor of the hotel. Overall sleep was fine. I had breakfast next morning at the restaurant - greeted by a grumpy male staff member (i.e. not smiling, not courteous) that I think was the case because of the high occupancy and non-stop guests arriving for breakfast. He seemed really impatient - likely because he wanted to clear the queue (into the venue) quickly. Breakfast spread was ok - the basics (eggs, hash, beans, salad, toast, basic pastry) plus a bit more (fruits, cereals) - so if you have to pay anything above $15 and have time to spare, just walk 5 mins to nearby shops for a better meal. Coffee was from an automated grinder machine - and looking at restaurant capacity, best to avoid ordering barista coffee. Needless to say, for check-out, I just dropped off the room card and headed off - as there was nothing left to say from this stay. WIR - likely no - also noting that my previous stay here was I think in 2023, where service was very good. But for this stay, somewhat disappointed unfortunately.

Dear Prof. Vau Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards you’ve come to expect as an Accor Gold member. We appreciate your understanding of the challenges during our period of full occupancy, and we regret that the room assignment and service did not reflect your preferences or Accor membership benefits. We also apologize for the issues you encountered with the bed configuration, water pressure, and breakfast service. Your observations are taken seriously, and we will review them with our team to improve guest experience, especially during peak periods. We value your loyalty and feedback, as it helps us identify areas where we can provide better service. We hope to have the opportunity to restore your confidence in our hotel and offer a more seamless and welcoming stay in the future. Sincerely, Craig Kelmar General Manager

Worst Accor ever, especially that male receptionist.

Nota de Tripadvisor 1.0/5

Relax11440857740 Valoración certificada de TripAdvisor

This was easily the worst Accor stay I’ve ever had. I stayed 4 days/3 nights at Novotel Melbourne Central and the experience was honestly shocking. Housekeeping never showed up once—not even after 7–8 calls across 3 days. We ran out of tissues on the first night and never got a replacement. Calls to Guest Services and Housekeeping were never picked up. But the worst part was the male receptionist. He was cold, rude, dismissive, and repeatedly tried to push the responsibility back onto us. He promised a late checkout and never processed it. When I called to clarify, he cut me off, denied everything, and spoke to me like I was the problem. I’ve stayed at many Accor hotels as a long-time ALL Gold member, and I have never encountered service this unprofessional. No housekeeping, no basic supplies, no follow-up, terrible attitude — completely unacceptable for an Accor property. Management really needs to review this hotel’s operations and staff training. This stay genuinely made me question whether this is still the Accor standard I used to trust.

Dear Ms. Jade Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience during your stay. Your comments regarding housekeeping, basic supplies, and service from our team are taken very seriously, as they do not reflect the standards we aim to provide at Novotel Melbourne Central or the Accor brand. After reviewing your profile, we can confirm that our team had approved a late checkout for you as a complimentary gesture. We sincerely apologize if there was any confusion or miscommunication regarding this. We appreciate your detailed feedback, and we will be reviewing your comments with our team to ensure improvements in staff training, responsiveness, and guest service. Please know that your experience is not reflective of the standard we strive for, and your concerns will help us enhance our operations. We value your loyalty as an ALL Gold member and sincerely regret that this stay did not meet your expectations. We hope to have the opportunity to restore your confidence in our hotel and Accor in the future. Sincerely, Craig Kelmar General Manager

Worst hotel ever

Nota de Tripadvisor 1.0/5

Maree A Valoración certificada de TripAdvisor

Wardrobes were half the size so very small to share between the two of us. Lack of storage. No bathroom shower caps or anything for that matter. Jewellery went missing from house keeping. Took ages to get a response from them.

Dear Maree, Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the wardrobe size, lack of amenities, and the delay in response from housekeeping. Regarding your missing items, we take this matter very seriously and sincerely apologize for the distress it caused. Your comments are important to us, and we will review these concerns with our team to ensure improvements in service, amenities, and security for future stays. We value your feedback, and we hope to welcome you back under better circumstances. Sincerely, Craig Kelmar General Manager

buena ubicacion

Nota de clientes de Avis 4.5/5

Luis Familias - Comentarios confirmados ALL

tranquilo, buena ubicacion y bien aseado

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi JU Assistant Manager Novotel Melbourne Central

Estancia agradable

Nota de clientes de Avis 4.5/5

Beatriz Familias - Comentarios confirmados ALL

Me gustó el hotel, es funcional, moderno, el desayuno es variado y muy bueno. El restaurante Pretty boy es bueno, debería tener en su carta mas tipos de pastas, los dos platos de pastas son exquisitos. El personal es amable. Destaca por la amabilidad la señorita Valeria que está en la entrada del hotel.

Dear Beatriz R., Thank you for your pleasant review of the Novotel Melbourne Central! We’re delighted to hear that you enjoyed our functional and modern hotel, as well as the varied and very good breakfast. It’s great to know that you found the Pretty Boy restaurant's pasta dishes exquisite, and we appreciate your suggestion to expand the pasta options on the menu. Your kind words about our friendly staff, especially Valeria, are very much appreciated. We will make sure to pass on your compliments to her. Thank you once again for sharing your experience. We look forward to welcoming you back for another enjoyable stay! Sincerely, Ifwat Fakhrul Assistant Manager Novotel Melbourne Central

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.094 opiniones 9.7/10 Ubicación
  • 1.366 opiniones 7.8/10 Habitación
  • 1.178 opiniones 8.2/10 Servicio
  • 11 opiniones 7.1/10 Internet
  • 520 opiniones 8.6/10 Limpieza
  • 314 opiniones 7.2/10 Desayuno
  • 234 opiniones 8.7/10 Ambiente
  • 224 opiniones 6.3/10 Relación Calidad/Precio

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.