Dear Ms. Riyani T. P. F., Thank you very much for taking the time to share such a thoughtful, detailed, and heartfelt review of your stay at Novotel Suites Yogyakarta Malioboro. We are truly delighted to hear that you enjoyed our strategic location in the heart of the city, with convenient access to the train station and many of Yogyakarta’s attractions. It is also wonderful to know that you found your room spacious, beautiful, and exceptionally clean. Your kind words about the attention to detail, including the fresh and well-maintained bathroom, are greatly appreciated and will certainly be shared with our Housekeeping team. We are equally grateful for your kind appreciation of our team. We are pleased that your check-in experience was smooth and efficient, and that our additional counter helped make your arrival more convenient. Regarding your Gold status, we sincerely appreciate your understanding that an upgrade was unfortunately not possible as all higher room categories were fully booked. We are glad that our team was able to inform you in advance and make every effort to accommodate your preferences. Your understanding and appreciation truly mean a lot to us. Most importantly, we were deeply touched by your story about our Reception colleague who assisted you when you were not feeling well upon arrival. Although you did not know his name, your detailed description will help us identify him. His gesture of checking on your wellbeing, offering assistance should you need medical attention, helping with your luggage, and remembering to ask about your condition the following day reflects the genuine care and hospitality we strive to provide. We will certainly share your heartfelt appreciation with the team and, in particular, with the colleague you described. We are sure your kind words will mean a great deal to him and will encourage him to continue providing such thoughtful service. It is especially rewarding to know that his personal attention made you feel not only welcomed, but also safe and cared for during your stay. These meaningful moments are exactly what we hope to create for our guests. Thank you once again for your trust, kind words, and wonderful recommendation. We are absolutely delighted to hear that you plan to choose Novotel Suites Yogyakarta Malioboro again on your next holiday in Yogyakarta. It will be our pleasure to welcome you back and create another memorable stay for you. Warm regards, Chandra Duty Manager

Dear Mr. J. G. K., Thank you for returning to Novotel Suites Yogyakarta Malioboro and for sharing your thoughtful feedback with us. It was truly a pleasure to welcome you back, especially as a returning guest who has also stayed with us for an extended period. We are delighted to know that you once again enjoyed our convenient location, clean and comfortable rooms, friendly team, and rooftop pool. Your continued trust in choosing to stay with us means a great deal to our entire team. We sincerely appreciate your honest comments regarding the breakfast and rooftop restaurant. While you found the variety satisfactory, we understand your observation that the taste and freshness were not at the same level as during your previous stay. Your feedback has been shared with our Food & Beverage team for further review and improvement. Thank you once again for your continued support and for choosing to stay with us again. We truly hope to have the pleasure of welcoming you back on your next visit to Yogyakarta and providing an experience that exceeds your expectations. Warm regards, Fitria A. Front Office Manager

Dear Mr. Don V. d. H., Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you enjoyed your experience with us and that you found our hotel to be very nice. Your kind words about our friendly and helpful team are truly appreciated. We are always committed to providing warm and attentive service to ensure every guest feels comfortable and well taken care of throughout their stay. It is also great to know that the convenience of our facilities and services, as well as the comfort of your room, met your expectations. Feedback like yours is a great encouragement for our team to continue maintaining the quality and hospitality that our guests deserve. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro in the future and providing you with another pleasant and memorable stay. Warm regards, Chandra Duty Manager

Dear Mr. Michael G., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and appreciated our hotel despite being on a lively, bustling street. It’s great to know that our location, within walking distance from the train station, made it easy for you to explore the city. We’re also very happy that you found our staff to be super friendly. Your kind words will definitely be shared with the team, as they are a great motivation for them to continue providing excellent service. Thank you again for your feedback. We look forward to welcoming you back in the future for another comfortable and enjoyable stay! Warm Regards, Chandra Duty Manager

Dear Bapak Zwier J. V. P., Thank you very much for taking the time to share your detailed feedback regarding your stay at Novotel Suites Yogyakarta Malioboro. We are glad to hear that you appreciated our central location, making it convenient to explore the area, and that your room and bathroom were clean and well-maintained. It is also encouraging to know that you found our team attentive and our efforts in sustainable initiatives satisfactory. We sincerely apologize if some aspects of your stay did not fully meet your expectations. We take your comments regarding the hotel’s esthetics, our 10/10 roof top bar, and the WiFi speed and will review them carefully with the relevant teams to improve our facilities and services. We would like to share that many of our guests enjoy the 10th floor in the early morning, when the view of the surrounding mountains can be seen clearly, and in the evening, when the area becomes quiet and peaceful. We hope that during your next stay, you will have the opportunity to experience these moments. Thank you again for your constructive review. We truly value your feedback and hope to welcome you back for an even more comfortable and enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Mr. Werdana D. Z., Thank you very much for sharing your wonderful feedback following your recent stay. It is always such a pleasure to welcome you back to Novotel Suites Yogyakarta Malioboro, and we are truly honored by your continued loyalty. We are delighted that you enjoyed the room upgrade, warm service, and thoughtful recognition during your visit. Your kind words about Reza, Erlambang, Rhe, Wira, Vico, Dedi, Arik, Dwiko, Dinda, Berry, and Alip mean so much to us. I will be sure to personally share your appreciation with them, as it will inspire the team to continue delivering memorable experiences. It is also a joy to know that you had a great time with our breakfast, pool, and 10/10 Rooftop Bar. At the same time, thank you for highlighting the WiFi connection; we truly value your feedback and are working to enhance this for future stays. Once again, we are grateful for your trust and loyalty as an ALL Plus Platinum member, and we look forward to welcoming you and your family back soon for another amazing stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Mr. Ariaan B., Thank you very much for sharing such a heartwarming review. We are delighted to know that your stay with us felt like a refreshing experience, and that you enjoyed the comfort of your room, the quality and variety of our breakfast, as well as our strategic location by Malioboro. It means a lot to hear your appreciation for our team’s friendliness and attentiveness, especially during the time you were unwell. Your recognition is very encouraging for all of us. We truly wish we could have accommodated a longer stay for you this time. Hopefully, on your next visit to Yogyakarta, we will have the pleasure of welcoming you back for an even longer and equally memorable experience. Once again, thank you for your wonderful compliments and for recommending us so warmly. We look forward to the opportunity of hosting you again soon. Salam hangat, Fitria A. Front Office Manager

Dear Jack B., Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our perfect location, spacious rooms, and extensive breakfast. It’s great to know the swimming pool added to your enjoyable stay. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another memorable experience. Warm regards, Fitria A. Front Office Manager