Novotel Suites Yogyakarta Malioboro 4 sterren

Dear Bapak Zwier J. V. P., Thank you very much for taking the time to share your detailed feedback regarding your stay at Novotel Suites Yogyakarta Malioboro. We are glad to hear that you appreciated our central location, making it convenient to explore the area, and that your room and bathroom were clean and well-maintained. It is also encouraging to know that you found our team attentive and our efforts in sustainable initiatives satisfactory. We sincerely apologize if some aspects of your stay did not fully meet your expectations. We take your comments regarding the hotel’s esthetics, our 10/10 roof top bar, and the WiFi speed and will review them carefully with the relevant teams to improve our facilities and services. We would like to share that many of our guests enjoy the 10th floor in the early morning, when the view of the surrounding mountains can be seen clearly, and in the evening, when the area becomes quiet and peaceful. We hope that during your next stay, you will have the opportunity to experience these moments. Thank you again for your constructive review. We truly value your feedback and hope to welcome you back for an even more comfortable and enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Mr. Werdana D. Z., Thank you very much for sharing your wonderful feedback following your recent stay. It is always such a pleasure to welcome you back to Novotel Suites Yogyakarta Malioboro, and we are truly honored by your continued loyalty. We are delighted that you enjoyed the room upgrade, warm service, and thoughtful recognition during your visit. Your kind words about Reza, Erlambang, Rhe, Wira, Vico, Dedi, Arik, Dwiko, Dinda, Berry, and Alip mean so much to us. I will be sure to personally share your appreciation with them, as it will inspire the team to continue delivering memorable experiences. It is also a joy to know that you had a great time with our breakfast, pool, and 10/10 Rooftop Bar. At the same time, thank you for highlighting the WiFi connection; we truly value your feedback and are working to enhance this for future stays. Once again, we are grateful for your trust and loyalty as an ALL Plus Platinum member, and we look forward to welcoming you and your family back soon for another amazing stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Mr. Ariaan B., Thank you very much for sharing such a heartwarming review. We are delighted to know that your stay with us felt like a refreshing experience, and that you enjoyed the comfort of your room, the quality and variety of our breakfast, as well as our strategic location by Malioboro. It means a lot to hear your appreciation for our team’s friendliness and attentiveness, especially during the time you were unwell. Your recognition is very encouraging for all of us. We truly wish we could have accommodated a longer stay for you this time. Hopefully, on your next visit to Yogyakarta, we will have the pleasure of welcoming you back for an even longer and equally memorable experience. Once again, thank you for your wonderful compliments and for recommending us so warmly. We look forward to the opportunity of hosting you again soon. Salam hangat, Fitria A. Front Office Manager

Dear Jack B., Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our perfect location, spacious rooms, and extensive breakfast. It’s great to know the swimming pool added to your enjoyable stay. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another memorable experience. Warm regards, Fitria A. Front Office Manager

Dear Virginia, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the central location of our hotel and found our staff to be friendly and helpful. It’s also great to know that you enjoyed the breakfast. However, we’re truly sorry to hear about the discomfort you experienced with the sofa bed in your room. We understand how important a good night's sleep is, especially when traveling with family, and we regret that the sofa bed did not meet your expectations. To maximize comfort with our sofa bed, you could request an additional chargeable mattress with overall dimensions of 100cm (W) x 140cm (H) x 62cm (D). Our rooms are designed for a maximum of 4 guests, including 2 adults and 2 children under 12 years old, with the existing bedding. We appreciate your feedback regarding this matter and will take it into account as we review our room amenities. If you decide to stay with us again, please don’t hesitate to reach out to our team for any special requests or room preferences to ensure a more comfortable experience. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Fitria A. Front Office Manager