노보텔 스위트 요그야카르타 말리오보로 4성

가족 여행에 적합

Dear K. s., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel's location and overall facilities satisfactory. We're also happy to know that you appreciated the assistance from Ari Kurniawan during your check-in process. We did upgrade you one level up, and we hope this added comfort to your stay. However, we sincerely apologize for the inconveniences you experienced, including the issues with the TV, Wi-Fi, breakfast options, and check-in/check-out process. Regarding check-in, could you kindly clarify what aspects didn’t meet your expectations? As for check-out, we were pleased to offer you a late departure based on our maximum availability, given the high occupancy during your stay. We greatly appreciate your constructive comments and will look into improving the TV functionality, Wi-Fi access, and the variety of our breakfast menu. Additionally, we are committed to enhancing our sustainable development initiatives and will work to raise their standard. To better address some of the points you’ve raised, we would appreciate it if you could provide more details. Please feel free to contact me directly at fi… Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon for an even better experience. Warm regards, Fitria A. Front Office Manager

**Response to Review:** Dear Gareth C, Thank you for taking the time to share your experience at Novotel Suites! We’re pleased to hear that you enjoyed your four-night stay while visiting Prambanan and Borobudur temple. It’s great to know that you found our staff to be friendly and that you appreciated the comfort and spaciousness of your suite. We’re glad you enjoyed the variety of options at our restaurant and found the nearby malls convenient for shopping and dining. Your feedback regarding the sounds from the mosque is important to us, and we appreciate your suggestion about requesting a room in the back for a quieter experience. Thank you again for your valuable insights, and we hope to welcome you back on your next visit! Best regards, Fitria A. Front Office Manager

Dear Mr. Wonbok H., Thank you for sharing your detailed feedback about your recent stay. We are delighted to hear that you found our rooms modern and comfortable, and that you enjoyed the nasi goreng at our rooftop bar! Regarding the payment issues, it seems there may have been a miscommunication, as the EDC machine displayed a DCC conversion. If you prefer to settle everything upon arrival, we can certainly apply a cash basis facility for any additional consumption outside of your room charge. When you notified us about the currency discrepancy, we promptly voided your previous transaction to ensure there would be no double charge. We also recognize that a language barrier may have contributed to the challenges you experienced during check-in. We strive for clear communication and will work with our team to ensure that all guests feel understood and valued. Your feedback about the check-in process is invaluable, and we will use it to enhance our service. Thank you for your kind words regarding our welcome amenities for Accor loyalty members. We look forward to welcoming you back for an even more enjoyable stay in the future! Warm regards, Fitria A. Front Office Manager

Dear Lokanata, Warmest greeting from Novotel Suites Yogyakarta Malioboro. Thank you for being our most loyal guest, we really appreciate your loyalty. It is our pleasure to have you stay with us and share your wonderful experience here. We believe that two nights stay was not enough to explore Yogyakarta, please do come again in the future because we always ready to welcome you and your family back to us. Knowing that you enjoyed the upgraded room and it's facilities make us happy, and we will block you to quite room for your next visit. In short we really happy to have you here, and every one of us at Novotel Suites Yogyakarta will patiently wait for your next visit to Yogyakarta. Best regards, Windhu Kurnia (Duty Manager)

Dear Emma B, Warmest greeting from Novotel Suites Yogyakarta Malioboro. Thank you for staying with us and share your wonderful experience here. We really flourish reading your comment, it is our motivation to always deliver extravagant service to our guest. Knowing that our breakfast meet your expectation make us confident to invite to stay again with us in the future. Our roof top bar is waiting for you and your family to spend another amazing time. We really appreciate your recommendation given, it will benefit for the readers who want to stay at Novotel Suites Yogyakarta. Once again thank you for taking your precious time to write and share this lovely feedback. Last but not least, we are ready to welcome you home. Since Novotel Suites Yogyakarta has already your 'far away" home every time you visit Yogyakarta. Kind regards, Windhu Kurnia (Duty Manager)