Dear Ibu Hee J. K., Thank you very much for sharing your feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you enjoyed our excellent location and that our team was able to assist in sending your left-behind trousers. At the same time, we sincerely apologize for the inconvenience caused by the dead cockroach in the bathroom. Please be assured that this is not reflective of our usual standards, and we have shared your feedback with our housekeeping and maintenance teams to ensure immediate corrective action. Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you and your family back for a fully comfortable and enjoyable stay in the future. Warm regards, Fitria A. Front Office Manager

Thank you very much for the positive review you shared. We are delighted to know that the room upgrade we provided made your 4-night stay comfortable and enjoyable. We also sincerely appreciate your kind words regarding our hotel’s location and the friendliness of our staff. Reviews like yours are a great motivation for our entire team to continue delivering the best service to every guest. We truly look forward to welcoming you back in the future. Please do not hesitate to contact us at any time should you need assistance or have any special requests for your next visit. Salam hangat, Chandra Duty Manager

Dear Bapak Sunam L., Thank you for entrusting Novotel Suites Yogyakarta Malioboro as your preferred place to stay while visiting Yogyakarta. We are sincerely delighted to learn that you were pleased with our location, the comfort of our accommodation, the attentive service provided by our team and the efficiency of our check-in and check-out process. Your comfort and satisfaction remain our highest priority. It would be our pleasure to welcome you back and to once again provide you with a refined and memorable stay at Novotel Suites Yogyakarta Malioboro. Warm regards, Gusti R. Guest Experience Team

Dear Mr. Dongik S., Thank you very much for choosing to stay with us during your visit to Yogyakarta and for sharing such a wonderful review. We are truly honored to know that you consider our hotel the best choice for travelers to Yogyakarta. It is delightful to learn that our facilities, location, and service met your expectations. We’re especially delighted to hear your kind words about our Front Desk team member, Dinda, who assisted you during check-in. Your appreciation will certainly be shared with her as it truly motivates our team to continue delivering attentive and heartfelt service. We also appreciate your constructive feedback regarding the water quality, which has been shared with our Engineering team for further review and improvement. As our valued ALL – Accor Live Limitless Platinum member, your recognition and satisfaction mean a great deal to us. We look forward to welcoming you back for another memorable stay soon. Warm regards, Fitria A. Front Office Manager

Hello Mr. Jeong, Thank you for sharing your experience with us. We’re delighted that you appreciated our convenient location near Malioboro Street and Malioboro Mall, as well as the friendliness of our team. We also take note of your feedback regarding breakfast and accommodation. If you have any specific suggestions on how we can improve, we’d love to hear them. Your insights are invaluable in helping us enhance the guest experience. We truly appreciate your loyalty as an ALL Platinum member and hope to welcome you again for an even better stay in the future! Warm regards, Fitria A. Front Office Manager

Dear K. s., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel's location and overall facilities satisfactory. We're also happy to know that you appreciated the assistance from Ari Kurniawan during your check-in process. We did upgrade you one level up, and we hope this added comfort to your stay. However, we sincerely apologize for the inconveniences you experienced, including the issues with the TV, Wi-Fi, breakfast options, and check-in/check-out process. Regarding check-in, could you kindly clarify what aspects didn’t meet your expectations? As for check-out, we were pleased to offer you a late departure based on our maximum availability, given the high occupancy during your stay. We greatly appreciate your constructive comments and will look into improving the TV functionality, Wi-Fi access, and the variety of our breakfast menu. Additionally, we are committed to enhancing our sustainable development initiatives and will work to raise their standard. To better address some of the points you’ve raised, we would appreciate it if you could provide more details. Please feel free to contact me directly at fi… Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon for an even better experience. Warm regards, Fitria A. Front Office Manager

Dear Mr. Wonbok H., Thank you for sharing your detailed feedback about your recent stay. We are delighted to hear that you found our rooms modern and comfortable, and that you enjoyed the nasi goreng at our rooftop bar! Regarding the payment issues, it seems there may have been a miscommunication, as the EDC machine displayed a DCC conversion. If you prefer to settle everything upon arrival, we can certainly apply a cash basis facility for any additional consumption outside of your room charge. When you notified us about the currency discrepancy, we promptly voided your previous transaction to ensure there would be no double charge. We also recognize that a language barrier may have contributed to the challenges you experienced during check-in. We strive for clear communication and will work with our team to ensure that all guests feel understood and valued. Your feedback about the check-in process is invaluable, and we will use it to enhance our service. Thank you for your kind words regarding our welcome amenities for Accor loyalty members. We look forward to welcoming you back for an even more enjoyable stay in the future! Warm regards, Fitria A. Front Office Manager