Mercure Жарден де Альбия Бильбао 4 звезды

Dear Guest, Thank you for sharing your detailed feedback about your recent stay. We are pleased that you appreciated our well-appointed accommodations and found our team welcoming. Our modern rooms with Nuxe amenities and carefully designed spaces aim to create a comfortable urban retreat for travellers seeking authentic experiences. However, we sincerely regret the disruptions you experienced from external environmental factors. While our exterior rooms feature double-glazed windows and we offer interior-facing rooms for enhanced tranquillity, we recognize urban locations can present unexpected challenges. For future stays, our reception team would be happy to assist with room selection preferences to ensure optimal comfort. Finally, we hope our central position near Albia Gardens and the Guggenheim Museum allowed you to fully immerse yourself in Bilbao's cultural charm. Our concierge team takes pride in helping guests discover hidden local gems throughout the city's vibrant streets. We would be honoured to welcome you back for a more restorative experience. Kindest regards, Sito Pons, General Manager

Dear Cecily, Thank you for sharing this positive review. We are truly delighted to know that your stay at our hotel was a memorable one. We are pleased that you found the proximity to Bilbao's renowned landmarks, such as the Guggenheim Museum and Casco Viejo, to your liking. Our central location is indeed perfect for guests who wish to explore the city on foot. Additionally, we are thrilled that the courtesy and assistance provided by our team enhanced your visit and that our breakfast selection offered a great start to your day. For future visits, we would like to remind you that our breakfast area has a show cooking option and fresh orange juice from a self-service machine to provide a varied breakfast experience. We look forward to seeing you again on your next stay. Best wishes, Sito Pons, General Manager

Уважаемый Oleksandr, Мы очень рады, что Ваше пребывание в Mercure Bilbao Jardines de Albia было приятным. Ваше замечание о разнообразии внимательно учтено, и мы стремимся к его постоянному улучшению. Мы признательны за Ваше признание наших усилий и рады, что Вам понравилось у нас. С нетерпением ждем возможности снова приветствовать Вас в нашем отеле. С уважением, Sito Pons, General Manager

Dear Guest, Thank you for this wonderful review. We are truly glad to hear that your stay with us left such a positive impression. We are delighted that you enjoyed the comfort of our rooms, the variety of our breakfast buffet, and the helpfulness of our staff. It is reassuring to know that our assistance was valuable during your need for medical services and that our hotel's location provided convenient access to the airport bus, metro, and tram systems. We look forward to seeing you again in the future. Best regards, Sito Pons, General Manager

Dear Guest, We sincerely appreciate your feedback on your stay at Mercure Bilbao Jardines de Albia. We are delighted that you had such a wonderful experience at our establishment. It's fantastic to hear that you found our hotel to be excellent. We take great pride in maintaining high standards to ensure our guests' comfort. We are also pleased that you appreciated our team members. Our staff, including Pilar at reception and Susana and Joselyne at the bar, strive to provide exceptional service to all our guests. However, we regret that the view from your room did not meet your expectations. While our central location offers easy access to Bilbao's attractions, we understand that some rooms may have limited views due to the urban setting. Regarding the in-room toiletries, we appreciate your honest feedback about the fragrance. We will take your comments into consideration as we continuously evaluate our amenities to enhance guest satisfaction. Nonetheless, we are thrilled that you found our location ideal. Being within walking distance of Bilbao's main attractions is one of our hotel's key features, allowing our guests to easily explore the city's vibrant culture and landmarks. We hope to have the pleasure of welcoming you back for another stay in the future. Best regards, Sito Pons, General Manager