Mercure Bilbao Jardines De Albia 4 gwiazdki

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Dear Guest, Thank you for this wonderful review. We are truly glad to hear that your stay with us left such a positive impression. We are delighted that you enjoyed the comfort of our rooms, the variety of our breakfast buffet, and the helpfulness of our staff. It is reassuring to know that our assistance was valuable during your need for medical services and that our hotel's location provided convenient access to the airport bus, metro, and tram systems. We look forward to seeing you again in the future. Best regards, Sito Pons, General Manager

Droga Doroto, dziękujemy za podzielenie się swoją opinią na temat pobytu w naszym hotelu. Cieszymy się, że Pani pobyt w Mercure Bilbao Jardines de Albia był tak udany. Jesteśmy zachwyceni, że doceniła Pani naszą lokalizację, ciszę w hotelu, czystość pokoi oraz jakość śniadania. Nasz hotel znajduje się w samym sercu miasta, co pozwala gościom na łatwy dostęp do głównych atrakcji, takich jak Muzeum Guggenheima czy Stare Miasto. Pomimo centralnego położenia, dbamy o komfort naszych gości, stosując między innymi podwójne szyby w oknach, aby zminimalizować hałas z zewnątrz. Cieszymy się, że nasze starania o utrzymanie wysokich standardów czystości zostały docenione. Jeśli chodzi o śniadanie, oferujemy różnorodny bufet z zimnymi przekąskami oraz show cooking, a także świeżo wyciskany sok pomarańczowy z automatu samoobsługowego. Mamy nadzieję, że będziemy mieli okazję ponownie Panią gościć w naszym hotelu. Z poważaniem, Sito Pons, General Manager

Dear Guest, We sincerely appreciate your feedback on your stay at Mercure Bilbao Jardines de Albia. We are delighted that you had such a wonderful experience at our establishment. It's fantastic to hear that you found our hotel to be excellent. We take great pride in maintaining high standards to ensure our guests' comfort. We are also pleased that you appreciated our team members. Our staff, including Pilar at reception and Susana and Joselyne at the bar, strive to provide exceptional service to all our guests. However, we regret that the view from your room did not meet your expectations. While our central location offers easy access to Bilbao's attractions, we understand that some rooms may have limited views due to the urban setting. Regarding the in-room toiletries, we appreciate your honest feedback about the fragrance. We will take your comments into consideration as we continuously evaluate our amenities to enhance guest satisfaction. Nonetheless, we are thrilled that you found our location ideal. Being within walking distance of Bilbao's main attractions is one of our hotel's key features, allowing our guests to easily explore the city's vibrant culture and landmarks. We hope to have the pleasure of welcoming you back for another stay in the future. Best regards, Sito Pons, General Manager

Dear Roger, Thank you for your kind feedback. We are thrilled to hear that your stay with us was once again a memorable one. Your kind words regarding our attentive service and the availability of conveniences such as umbrellas during rainy days are appreciated. We are delighted that you enjoyed the breakfast options and found comfort in our restaurant and bar. It's our pleasure to offer a welcoming space and satisfying dining experiences on the ground floor for our guests at any time of the day. We hope to see you again soon for another enjoyable experience. Best wishes, Sito Pons, General Manager

Dear Guest, Thanks for sharing your experience with us. We are delighted that you appreciated our central location, the variety of our breakfast buffet, and the attentiveness and friendliness of our staff. Our team strives to provide a welcoming atmosphere and a satisfying start to the day with our breakfast offerings. Nonetheless, we regret to hear that certain aspects of your stay did not fully meet your expectations. While we ensure regular upkeep and maintenance, we acknowledge your observations regarding room and hotel area tidiness and will reinforce our efforts to enhance our cleanliness standards. Our hotel was renovated in 2016, and we continuously seek to maintain the quality and comfort expected from a 4-star establishment. Please accept our apologies for any inconvenience this may have caused during your visit. Finally, it is great to hear that the positive aspects of your stay, such as our prime location in the heart of Bilbao, contributed to the enjoyment of your visit. We are just a stone's throw away from Albia gardens, the estuary, and renowned attractions like the Guggenheim Museum, ensuring our guests have the best of the city at their fingertips. We hope to welcome you back. Best wishes, Sito Pons, General Manager