이비스 스타일 밀라노 센트로 3성

This is more of a hostel than a hotel with very simple and quite worn interior. That in itself is not a problem but considering the rates it becomes one. Also, the hotel has a serious safety problem: Although I put out the "do not disturb" sign, someone entered my room to make the bed while I was away (the safe is not big enough to store anything meaningful inside).

Loved the hotel. Room was a bit small, but still spacious compared to other European hotels I stayed at. Friendly staff, efficient check in. Great location near the train station and subway. Great restaurants nearby.

It's clear that hospitality is not the business for the people running this hotel. To summarize, I had a problem with my reservation through booking.com and Anna, from the front desk, basically said, in the rudest way possible, that I had made a mistake, that it was my fault, that I had to pay for my mistake and that I was lucky she still had a room for me and my boyfriend (don't know if that was a problem for her). Needless to say we didn't feel welcome, and left. Run from this hotel as fast as you can.

A true disgrace to accor name. I’ve booked both ibis styles wrongly. My siblings stayed in ibis milano and I am separated from them. Walking all the way from milano train station after a 15 hours flight and a back pain. My siblings walk me to the hotel and helping with my heavy luggage. While checking in, the staff saw my siblings and rudely said the room is meant for 1 person. I told him yes, I am staying alone but my brother is helping me to bring my luggage up with me. The staff said he will help me which I gladly agree. - He took one bag and place it in front of the elevator and left, leaving me stunned as I drag everything up myself, feeling very unwelcome and rude by his behavior. While the owner told me, “we have an elevator, even a 9 years old can carry their own luggage, why can’t you?” The staff have his own eyes to see that I am carrying two huge luggage, weighing 30kg and 15 kg respectively, a heavy bag pack and some necessities my siblings have pass me as I arrived late at 10pm. And also, my status allows me to check out very late usually, so I request for just 1 hour just in case even though I may not need to. Instead of saying nicely, staff ask me to come back that day and check, he don’t know. After 2 days, I emailed and decided to cancel my reservation which I did for next month but was declined. Owner scold me for being a “Jesus” that won’t do anything wrong, everyone in the world is in fault except me. His staff is the best and will never do anything wrong. I check out 1 day before completing my stay at 3pm and he said we are so nice to allow you to check out late until he realise he made and mistake and kept quiet. I have stayed in accor properties for more than 180 days in year 2022, am currently a Diamond member too. I am not using my status to overshadow any issue but It is, definitely the worst ever service I’ve received in a hotel that made me left. And I have forgo the few hundreds euro for the next month booking too, JUST TO NOT COME BACK AGAIN. While leaving, I did mentioned to them that the restaurant is not available and under renovation, why is not mention in the email or website when I’m booking too? And the owner reply - “ there are so billions of people in the world, we cannot inform everyone or pleased all of them”

Noisy rooms smelling like mould. Light sensor in the bathroom does not work properly and the lights turn off when you are taking a shower. Not the best front service you can get. Please review all the recent comments, since I can confirm most of them are true!! Good location but not worth it..a disappointment in terms of Ibis standards