Mercure Ballarat Hotel and Convention Centre 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 324 beoordelingen

Beste prijs
garantie
Mercure Ballarat Hotel and Convention Centre - Image 1
Mercure Ballarat Hotel and Convention Centre - Image 2
Mercure Ballarat Hotel and Convention Centre - Image 3
Mercure Ballarat Hotel and Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Australië

Omschrijving

Extras van het hotel

  • Billy's Bistro & Bar serveert de hele dag maaltijden. Een plek om te ontspannen en dineren.

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Gratis draadloos internet

  • Gelegen op meer dan drie hectare tuinen met vijver

  • Rustige locatie tegenover Sovereign Hill en dicht bij het centrale zakendistrict

Onze accommodaties

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Hotel locatie

Mercure Ballarat Hotel and Convention Centre

613 Main Road
3350 BALLARAT
Australië

Gps:-37.578868, 143.86867

Telefoon
Fax +61 3 5333 3042

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie

BILLY'S BISTRO AND BAR

Het Heritage Bistro menu wordt tijdens het diner voor roomservice aangeboden. Gasten worden gevraagd te ontbijten in het restaurant.

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Meer informatie

ALL beoordeling  4.4/5  324 beoordelingen

TripAdvisor score  4.0/5  667 beoordelingen

Not happy

Tripadvisor-waardering 2.0/5

964regr Gecertificeerde beoordeling door TripAdvisor

See my photos and check other reviews both recent and much older. It indicates that these issues are acknowledged by management with apologies etc but the same issues continue. We did not have any problems with staff. Interesting though, on checkout no feedback was asked for. My wife and I don’t recommend this expensive venue. We stayed n an adjoined apartment with a covered carport. The car space was still minimal and could easily be struck by a car door from the other carport. All outside car parks showed minimal space between cars. Our entrance door mat had tooth floss on it and leaves and dirt imbedded that had not been cleaned in a very long time if ever. The inside entrance was all a hard floor with a small lip to trip over going into the bathroom area immediately to your right. The decor was in need of an upgrade as it looked and felt like it was out of the 70’s. The main room light was the same design as a house I owned in that era. The two hardwood ornate carved chairs would have looked and felt more comfortable if they had been reupholstered. There was very little cushion within the leather covering due to its age. The small stone/marble coffee table had cup stains that obviously had not been wiped clean. The king size bed was very springy with the weight of only 75kg. The small fridge had ice built up in the small freezer area and had one complimentary small uht milk carton. The main area that concerned us both was the bathroom. Fortunately, the toilet itself was clean and dual flush. The outside windows luckily had fly screens which had a great number of spider webs built up. The look was not comfortable. Much of the tile grout (floor,walls, shower recess) needed a very good clean especially in areas that would get more moisture build up. The corroded old metal shower recess plug hole had a broken sharp section. Not good if you dropped your wedding ring or it caught your toe. There were spider webs under the basin area and the door stop which should have been white was filthy. Glad we stayed only the one night for such an exclusive and expensive Mercure. I also had a cursory look at the buffet breakfast on offer at high cost. The range of selection that we’ve experienced at other similar venues are much more generous. Overall not impressed. Obviously, a lot of money needs to be spent on upgrading the venue and apart from what my wife and I experienced there are many reviews that indicate upgrades are not happening. How 4.5 star ratings apply to this venue is very surprising.

Nice Find

Tripadvisor-waardering 5.0/5

Trudi0 Gecertificeerde beoordeling door TripAdvisor

What a beautiful property this is. We were in Ballarat to attend a wedding. Staff were awesome, service very friendly. Our room was well appointed, excellent water pressure, large bathroom and a very comfortable bed. Close to restaurants and an easy drive to visit local attractions. Would recommend it and if I was ever back in Ballarat I would only stay here. The inhouse restaurant had a nice menu also and breakfast choices were ample. All in all nothing but compliments for the Management and their Team.

Dear Trudi, We very much appreciate your comments regarding your stay at Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Ballarat

Quirky Comfortable Hotel

Tripadvisor-waardering 5.0/5

BJU8051 Stellen - Gecertificeerde beoordeling door TripAdvisor

I say quirky because it has a rustic feel with the complex but a very comfortable and welcoming feel. The staff were all great, with John in the restaurant just adding that little something extra / special. Overall we would stay again if we were to go to Ballarat again.

Dear BJU8051, Thank you for the great review of our hotel! I will share your comments with our team especially Jonny. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachelle Front Office Manager

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Tripadvisor-waardering 2.0/5

JMarcBDN Gecertificeerde beoordeling door TripAdvisor

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

Geen Mercure hotel zoals we dat in Europese normen kennen

Tripadvisor-waardering 3.0/5

havedepo Stellen - Gecertificeerde beoordeling door TripAdvisor

In feite een oud motel, afgeleefd. Kleine motelkamers, oude inrichting, koude badkamer. Deuren waren versleten en tochtig. Het cafe en bar was volledig bezet door een trouwpartij, terwijl men diverse zalen ter beschikking had (het is een conventiecenter). We moesten met ons welkomdrankje in de lobby gaan zitten. Restaurant is gewoon en ontbijt is goed.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 205 beoordelingen 9/10 Locatie
  • 602 beoordelingen 5.8/10 Kamer
  • 333 beoordelingen 7.7/10 Service
  • 19 beoordelingen 5.6/10 Wifi
  • 198 beoordelingen 5/10 Netheid
  • 119 beoordelingen 7.3/10 Ontbijt
  • 95 beoordelingen 5.5/10 Goede prijs-kwaliteitsverhouding
  • 32 beoordelingen 2/10 Zwembad

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.