ibis budget Knokke 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 467 件のレビュー

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Kalvekeetdijk 276, 8300 KNOKKE HEIST, Belgium

説明

ホテルのその他の情報

  • Free WiFi

  • Paid Private parking

  • Continental breakfast buffet

  • Air-conditioned rooms

  • Bike rental

当ホテルの客室

ホテル所在地

ibis budget Knokke

Kalvekeetdijk 276
8300 KNOKKE HEIST
Belgium

GPS:51.324066, 3.289062

電話番号
ファックス +32000/000000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  467 件のレビュー

トリップアドバイザーの評価  3.5/5  105 件のレビュー

APPALLING EVEN FOR BUDGET HOTEL

トリップアドバイザーの評価 1.0/5

OnamissionKentUk トリップアドバイザー認証口コミ

I’m still at this awful hotel with my daughter and granddaughter. Thankfully it’s only for one night especially as the hotel is ignoring my concerns: Tv not working Bedside lights not working but a feeble night light under the bed 3rd single bed as a pull down bed in a wardrobe so no actual usable wardrobe- this was not disclosed when booking as otherwise would have gone elsewhere No bed side light available for pull down bed Only towels for 2 people but there were 3 of us Toilet brush stuck in holder with faeces stained toilet paper clearly seen in the top bristles of the brush Shower door handle fitted back to front so handle on outer side of shower door. Luckily I’m tall enough to reach the gap between the top of the door and the ceiling to open it. A shorter person would have been trapped. 1 very flat pillow for each person. Even a staff member said to me “this place is no good for anything but one night”, when I complained.

They lie about the non-refundable price period

トリップアドバイザーの評価 1.0/5

Martine V Couples - トリップアドバイザー認証口コミ

Be careful: they tell you that the non-refundable rate can be booked as long as rooms are available but after all it seems that this rate ends 3 days before arrival and as from then you can not book this rate anymore, even if rooms are available. If you want a parking place, you have to book it in advance, the rate is 10 euro. But don't worry, you can easily park on the opposite side of the road. Breakfast is in the reception hall of the hotel, which is not very cosy.

Dear Martine, Thank you for taking the time to share your feedback. We were concerned to receive this feedback and we would like to apologize for this less than perfect experience. Your satisfaction is one of our top priorities, and we regret you did not make us aware of your concerns while on-site so that we may have taken any action needed and found a more comfortable solution for you. We hope to have the opportunity of welcoming you for a more memorable stay in future. Kind regards, Wim Maervoet, General Manager

Bed bugs - horrible stay

トリップアドバイザーの評価 1.0/5

Heidelbee トリップアドバイザー認証口コミ

My stay in the hotel was horrible, because I was attacked by bed bugs. I have been travelling round the world but never experienced that. It was so disgusting. They came in the middle of the night and when I discovered them they were already full of blood. When I killed them, they exploded and the bed sheet got red with my blood. A night mare. The night manager could not give me a new room, because the hotel was fully booked. The next morning I went to reception to get advice what to do. I was told to go to a shop to buy a spray. I went there but the shop was closed. Later I learned that it was the Belgian National Holiday... There was no further help from the reception, so I asked Google what to do. You have to avoid to get one single bed bug home. So I left everything replaceable behind in the room and for the rest of my personal belongings I asked the reception to get some garbage bags. It was a horrible, sleepless stay and I had the pleasure at home to freeze my things for days. Reception told me the manager would contact me. Nothing happened. I had to write several times to the management and mention the Consumer Protection before finally somebody responded and reimbursed the costs.

Dear Guest, Thank you for sharing a review. Please accept our sincere apologies for this less than pleasant experience. We can assure you that we take such concerns very seriously. We carry out frequent inspections and our housekeeping department pays special attention to the hygiene of the linen of the room. Rest assured that we will be investigating this matter. We hope to welcome you back for a return visit. Best regards, Wim Maervoet, General Manager

Fair and nice

トリップアドバイザーの評価 4.0/5

Dean V ファミリー - トリップアドバイザー認証口コミ

The hotel is conveniently located before entering Knokke. Rooms are small but convenient. Our stay was ok, value for money. Breakfast is quite ok to start off your day with. We only regretted that our rooms were not made and clean towels provided the evening we returned back to the hotel but presume this was an oversight.

Dear Dean, Thank you for your review of your recent stay. We are glad to know that you had a pleasant stay and that you appreciated our strategic location. Please accept our apologies for this oversight and we regret you didn't let us know at the time so that we may have taken immediate action. We have, nevertheless, addressed these issues with our housekeeping team. We hope that we have the pleasure of welcoming you back. With very best wishes, Wim Maervoet, General Manager

Content but expected a bit more

トリップアドバイザーの評価 3.0/5

666romaing Friends getaway - トリップアドバイザー認証口コミ

The hotel is really nice and fair price being not so far from Knokke. The only issues are the distance from the beach to the hotel (if you don't have a car, prepare to pay for the taxi or the bus - which comes only once an hour). The bikes are great but if the weather isn't as good as expected, it won't matter. Another issue was the double bed which were twins put one against the other and with a hole between the two. For the rest the staff is really really warm and welcoming and the hotel is pretty nice

Dear Romain. We thank you for sending your comments about your stay at our hotel. It is always rewarding for our team to be complimented by a guest and we are truly delighted to hear that you received friendly and professional service. We are glad to know you appreciated the decor and that we could immediately solve the initial problem. We hope to welcome you back. Best wishes, Wim Maervoet, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 253 件のレビュー 6.3/10 ロケーション
  • 530 件のレビュー 4.3/10 客室
  • 424 件のレビュー 8.9/10 サービス
  • 9 件のレビュー 6.1/10 インターネット
  • 345 件のレビュー 3.2/10 快適さ
  • 292 件のレビュー 6.1/10 朝食
  • 214 件のレビュー 5.7/10 清潔さ
  • 187 件のレビュー 3.8/10 お値打ち度

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Knokke Heistのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。