ibis Styles Brugge Centrum 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 589 件のレビュー

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ibis Styles Brugge Centrum - Image 1
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I BRUGGE CTR, 8000 ブルージュ, ベルギー

説明

ホテルのその他の情報

  • 便利な敷地内公共駐車場を備えた、街の中心部にある新しく改装されたホテル

  • 環状道路と主要駅からの交通の便利な場所にあります。

  • 元の修道院の時代を超越した要素を取り入れたモダンな装飾

  • ブルッヘの鐘楼や愛の湖などへ出かけましょう

  • 運河のボートツアーに参加しましょう

当ホテルの客室

ホテル所在地

ibis Styles Brugge Centrum

I BRUGGE CTR
8000 ブルージュ
ベルギー

GPS:51.202169, 3.226601

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
建物付近
  • 駐車場

NOVOME BY NOVOTEL

中庭をほんの数歩歩いた場所にある「Novo-me」は、明るく風通しの良い雰囲気のレストランです。これはブルージュの姉妹ホテルのレストランで、季節の特選料理や伝統的な郷土料理を提供します。美味しいお食事を通じてリラックスし、人とつながることができる場所です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  589 件のレビュー

トリップアドバイザーの評価  2.8/5  22 件のレビュー

Great hotel

トリップアドバイザーの評価 5.0/5

Scenic52876782221 トリップアドバイザー認証口コミ

Thankyou to Marike lovely lady working here who was very accommodating to us and also gave us some recommendations for our stay.

Dear Guest, We appreciate receiving this positive review of your stay. It’s wonderful to hear you enjoyed your time at ibis Styles Brugge Centrum. We’re delighted our team member could make your stay more comfortable with helpful recommendations. Our staff takes pride in offering personalized service to ensure guests feel welcomed. We all look forward to seeing you again in the future. Best regards, Petra DE MEYERE , General Manager

Mosquito issue needs addressing

トリップアドバイザーの評価 2.0/5

Compass293217 トリップアドバイザー認証口コミ

Have just returned from a stay, I have at least 30 but bites and my partner had lots too it really spoiled our stay. Location ok, rooms very basic with not even bedside tables.

Dear Guest, We thank you for taking the time to send us your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Mosquito repellent devices are available in all rooms and at reception to help address such occurrences, and we regret any inconvenience caused. Your comments about the room amenities have been noted, and we appreciate your insights as they help us assess our facilities. We hope to be able welcome you back on a future visit. Kind regards, Petra DE MEYERE , General Manager

mosquitoes ate us alive ! and is this really Styles quality ?

トリップアドバイザーの評価 3.0/5

JKD トリップアドバイザー認証口コミ

3 stars bordering on 2 - might have been a solid 3 if not for the mosquitos and the price. I confess to not understanding the branding of Ibis properties since the last Styles I stayed in was of a much higher quality than this one, which was barely above the quality of the next Budget we stayed in..... Great location for visiting Bruges - very centrally located and about a 15 minute walk from the train station. Check in was great at the Novotel since we had to redeem points. Staff at both the Novotel and Ibis Styles were helpful. There is a nice coffee machine in the lobby of the Ibis Styles and also a kettle with some packets of instant coffee and tea in the room. I was concerned about the stains and smears on the walls - it appears that they were from mosquitoes that were killed. We killed a couple the first night; in the morning after the second night, we killed almost a dozen. We did not realize they were such a big problem; the clerk said that they did have mosquito repellent available, but we did not know of either the mosquito problem or that repellent was available ! The half wall of glass in the shower did nothing to stop water from flowing into bathroom. The room was waaaaay smaller than the last Styles I stayed in. There were three bins for waste - black, blue and green. We like to recycle, etc at home and are more than happy to do so when traveling, but the other clerk had no guidance for what went into which. And lastly - don't slam the door ! (very easy to do - the door is heavy and will slam loudly if you do not catch it) I have to say we were on the 2nd floor, since some people had below level rooms which sound even worse !

Dear Guest, Thank you for taking the time to send us your rating. We appreciate your recognition of our team's efforts to provide helpful service and smooth check-in experience. However, we sincerely regret some aspects fell short of your expectations. Our rooms feature contemporary design with space-efficient layouts, and shower screens meet standard specifications while allowing accessibility. Please know repellent devices are available in all rooms upon request to enhance comfort. Nonetheless, we're delighted our central location proved convenient for exploring Bruges' historic charm, and hope our lobby coffee facilities added comfort to your visits between sightseeing. We hope to have the opportunity to welcome you again soon. Best regards, Petra DE MEYERE , General Manager

An honest review!

トリップアドバイザーの評価 5.0/5

tourist25 トリップアドバイザー認証口コミ

We have stayed at this hotel before when it was Ibis Centrum with a coach company. We haven't stayed here in a while as the hotel was being refurbished. It was always ok, basic but clean & we liked that it was central. We were a bit concerned when we read the recent reviews as some of them were awful. We arrived & kept an open mind, knowing that this is a basic hotel we sort of knew what to expect. To be honest it was more or less the same as before the refurb: rooms are same size, still very basic & very little clothes hanging space/storage.The only main difference is the breakfast & bar facilities which are now situated across the courtyard in the Novotel. Breakfast was excellent, lots of choice & even cooked breakfast for those who wanted it. The hotel was clean & was cleaned daily with towels replaced daily too. There were tea & coffee making facilities & a kettle which is a welcome addition. staff were friendly & the hotel benefits from being very centrally located. A few gripes: room colour is dreary so dark we needed the light on all the time. Not many hangers we took over the door hangers to create more space. We would return as it suits us.

Dear Guest, Thank you for taking the time to share this review of your stay with us. We're delighted our daily housekeeping and consistent cleanliness met your expectations during your return visit. It's wonderful you appreciated the upgraded breakfast offerings at Novo-me and found our team welcoming throughout your stay. Your recognition of the tea/coffee facilities added to your comfort means much to us. While we note your comments about room aesthetics, we continually review our design choices to balance style with practicality. Additional storage solutions are always available upon request at reception. Most importantly, we're thrilled our central position allowed you to explore Bruges' charms so conveniently. The proximity to historic sites remains a highlight many guests value as much as you did. We look forward to welcoming you back again in the future. Kind regards, Petra DE MEYERE , General Manager

No respect for us or costumers

トリップアドバイザーの評価 1.0/5

Trail30334066317 トリップアドバイザー認証口コミ

The bed/room was full with bed bugs. And the worse is.... they must have known because i pulled the matras out and the bed base was full with powder. We never got an apology even after I asked to talk to a manager. They treated us like we were nothing. My whole body is aching now from the bites, we had to throw all of our cloths and bags away because we didn't want to bring this bugs home. We didn't sleep for 2 nights. Yes, we could have gone home. I tried, but my husband didn't want to because he still tried to save our weekend so guilty he felt bringing me into this situation. He blamed himself. But who would imagen that you would be sleeping in a bed full with bugs. So I didn't want to make him more depressed so I decided to stay. But who can sleep normally after you have a trauma like this. We went from room 2241 full with bugs to room 2238. They didn't even offered us another floor. And the girl who checks us in said to us that this things can happen. I have no words to describe my feelings now. This is far the worse 2 days of my life. What surprises me the most no one came to us to say sorry or ask us how we were doing. And yet. Every time they would pass us downstairs they would smile to us. I am speechless. I feel cheated, lied to, robbed and traumatized. If anyone would like to see videos of what we went through feel free to contact me. I am not able to post them here.

Dear Guest, We’re truly sorry for the upsetting experience you went through during your stay. Your feedback is very concerning to us, and we regret deeply that your visit was marked by such distress. Regarding the powder you discovered: this was the result of a previous treatment carried out by a certified pest control specialist. At the time, the room had been officially cleared and deemed safe. Sadly, it appears a new issue has since emerged. As a result, the room has been taken out of service and will be thoroughly treated again using heat-based methods to ensure complete eradication. While one of our managers was present over the weekend and did try to connect with you, we acknowledge that our response may not have met your expectations in that moment. For that, we are truly sorry. We understand how important it is to feel heard and supported, especially when something so unpleasant occurs. Please know we take this matter extremely seriously. Guest comfort, health and peace of mind are our highest priorities, and this situation has prompted us to reinforce our internal protocols. Once again, our sincere apologies for what you experienced. We genuinely regret that your time with us was overshadowed by this and hope you will give us the chance to make things right. Kind regards, Petra DE MEYERE , General Manager

との提携 TripAdvisor

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