Pullman Maldives All-Inclusive Resort Hotel 5 stars

Customer review rating 4.7/5 368 reviews

ALLSAFE approved hotel

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Pullman Maldives All-Inclusive Resort
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+ 27 Services

Hotel extras

  • Most generous All-Inclusive resort in the whole of Maldives

  • 2 Aqua Villas each with an underwater bedroom

  • Phat Chameleon, an organic, vegan/vegetarian restaurant

  • 6 F&B outlets with a-la-carte options

  • Located in south Maldives with pristine beaches

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Reduced mobility rooms
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Ironing roomPaying
  • Currency exchangePaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Pullman Maldives All-Inclusive Resort

Gaafu Alifu Atoll
20219 maamutaa island
maldives

Tel: +9606820909

Fax: (+)000000000

Check-in from 14h00

Check out up to 12h00

  • By plane

    KOODDOO At 15km / 9 miles - Shuttle free

  • By plane

    VELANA AIRPORT At 400km / 248.55 miles - Shuttle paying

GPS :0.847116, 73.4077

Our accommodation(s)

Ocean Pool Suite

  • Max. number of persons: 4
  • Area: From 185 / 1991 sq ft
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Suite

Our restaurants and bars

SOUQ OVEN

Type of cuisine: Other cooking style

Tuck into fluffy flatbreads, crisply crusted pizzas and indulgent Turkish Pide. Souq Oven specializes in Levantine delicacies - done right. Choose a zesty pasta dish coupled with a fresh fruit juice to keep the ideas flowing late into the evening.

Lunch

12:30 - 15:00

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Dinner

18:30 - 22:00

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PHAT CHAMELEON

Type of cuisine: Vegetarian cuisine

Colorful and innovative creations for vegetarians, vegans and the culinary curious. Phat Chameleon is a celebration of food set amidst an organic herb and vegetable garden. A rarity in the Maldives. A revolution in meat-free dining.

Dinner

18:30 - 22:30

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MÉLANGE

Type of cuisine: International

Embark on a journey of tantalizing aromas and almost-ready sizzles at one of our live cooking stations restaurant. A signature fusion of Maldivian, French, Arabic, Italian, Chinese and Indian cuisines.

Lunch

12:30 - 15:00

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Dinner

18:30 - 22:00

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THE HUB

Non contractual photo

The Hub is where you can meet, eat, drink, work, relax and seamlessly connect. A destination in itself, this outdoor hot spot is the place for many inspiring gettogethers, events and activities - day and night.

Lunch

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Dinner

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SAFFRON AFFAIR

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Saffron Affair allows guests to immerse themselves in the mesmerising sunsets, a perfect romantic setting to enjoy vibrant Spanish, Arabic and local tapas. The restaurant is a more relaxed and intimate setting designed for long evenings with great company

Lunch

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Dinner

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SOL RISING

Non contractual photo

Guests can start their day with an an energising breakfast whilst watching the sun rise at Sol Rising. The overwater cafe offers a healthy breakfast full of superfoods giving the slow release energy needed for a busy day at the resort.

Lunch

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Dinner

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Pullman Maldives All-Inclusive Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

368 reviews

tripadvisor

TripAdvisor Rating 5.0/5

108 reviews

Wonderful vacation

Customer review rating 5.0/5

Johanette Couples - 21/01/2021 Confirmed reviews ALL

We had a great experience at the resort. I have Celiac Disease and require a completely gluten free diet, the restaurant staff and chefs were very knowledgeable about allergens and cross contamination, they went out of their way to accommodate my dietary needs. The resort was very clean and all precautions were taken to safeguard the guests against Covid-19. We had an overwater pool villa, it was very well maintained and cleaned. The only problem we had with the villa was that the ladder into the ocean was very slippery and difficult to get into and out of the ocean.

Dear Johanette, Thank you very much for describing your wonderful vacation at Pullman Maldives Maamutaa. We are thrilled you had a great experience and that you were satisfied with our resort and all it has to offer. At Pullman, we do understand how important dietary requirements are for our guests and it serves therefore as a compliment that our team looked after you so well by ensuring your needs were met. I have personally thanked the restaurant staff and the Culinary Chefs for going out of their ways for you. During the pandemic, we enforce stringent cleaning regulations and general prevention rules, to keep our guests and team members safe. By doing so, we keep it as our main objective to create exceptional, surprising experiences for our guests and I am glad that we succeeded to do so. Thank you for highlighting again your feedback concerning the slippery ocean ladders and as mentioned we are in the process of replacing them in the near future. I hope the sweet memories will keep you warm and that we have the chance of creating another wonderful holiday for you at Pullman in the future. Best regards, Martine Vera Strous Guest Experience Manager

Amazing relaxing holiday experience

Customer review rating 5.0/5

Michelle P. Business - 21/01/2021 Confirmed reviews ALL

The staff go above and beyond to make make sure you have an amazing stay. Everyone is so friendly and service was excellent. The food in all the restaurants was of the highest quality.

Dear Michelle, Thank you for your review! We felt honored to welcome you to Pullman Maldives Maamutaa and provide you with an amazing, relaxing holiday experience. We are proud of our Heartists, who seize every opportunity to make sure you can enjoy effortlessly. Your kind words, praising the friendly and excellent services are much appreciated. Michelle, your villa attendant named Shahid and the staff at the Saffron Affair have been thanked for their contribution in your satisfaction. Thank you again and we hope to see you again soon. Best regards, Martine Vera Strous Guest Experience Manager

Good Stay

Customer review rating 3.0/5

Zee Friends - 21/01/2021 Confirmed reviews ALL

Experience was generally positive as I traveled with a group of friends to celebrate my husband’s 40th birthday. However being a gold member, I found the resort lacking in its reception of privileged members. I did not receive my complimentary room upgrade as I have enjoyed in other Accor properties. I was unable to claim any points for the room (granted I had booked through a third party which was because the resort did not respond to my mail requesting for group rates until over a month later. I have always booked my travels directly on Accor website until this trip) but I was extremely disappointed I was also unable to claim points for specialty dining and other spend paid directly to the hotel during my stay. I had made my displeasure noted to the third party travel company who assured me this was passed on to the property but I did not receive any personal response to my complaints. We left for St. Regis after our stay at Pullman and I was able to claim points regardless of booking through a third party. I have noted to switch to this loyalty programme, going forward. While the resort itself is beautiful and the staff are friendly and warm, getting here was a bit of a hassle for us. However, it was worth it once we finally arrived. The All inclusive package was advertised as generous and indeed it was most generous. The mini bar is refilled twice a day, we were able to eat at ALL restaurants on the property (there were no exceptions), most alcohol were included in the package, and due to our long stay, we also enjoyed benefits such as a choice of 60 minutes massage, jet ski or tank dive. We were unable to do water activities as the waters were pretty choppy during our stay but we enjoyed our experience none the less. We had photos also taken by the resorts photographer and they all came out beautiful. The resort management was also very kind to offer a complimentary birthday cake for my husband which was a rather lovely big cake. In all, we all had a wonderful time except for the points I was unable to claim and the non welcome received. For this, it is doubtful I will return to PMM.

Dear Zee, We appreciate your candid review and your loyalty to Accor. Thank you for choosing Pullman Maldives Maamutaa for the precious birthday celebration of your husband. I am glad that your overall experience has been good and that you had a wonderful time, enjoying the stunning island, generous all-inclusive, warm services, birthday celebration and photography and birthday celebrations. It was indeed very sad that the weather conditions did not allow you to enjoy the water excursions, but we are pleased to note that it did not hold you back from making the most of it in the resort, nonetheless. I wish to humbly apologize for the inconveniences concerning the recognition of your loyalty and ability to enjoy the benefits. Pullman values their loyalty members very much. I kindly wish to refer you to the terms and conditions set by Accor for our ALL-Accor Live Limitless membership program. The member will receive its exclusive benefits once their stay is eligible to earn points. The eligibility of the stay is determined by the reservation channel and/or rate. As your booking was made via a third party travel agency, the entire stay becomes non eligible for earning points and utilizing soft benefits. These detailed terms and conditions of the program can be found on the website and have to be adhered to by all hotels worldwide. We do value you as a member, but unfortunately, we at Pullman Maldives Maamutaa cannot deviate from the conditions set by Accor. Even if we wish to, we cannot force the transaction, as the system will reject it and prompt us that the stay is non-eligible. I therefore would kindly advise you to book directly with Accor when you are visiting any property in the future. Again, thank you for your patronage as an ALL-Accor Live Limitless Gold member and for sharing your valuable feedback. It is our sincerely hope that we will still have the chance of welcoming you back to Pullman in the future. Best regards, Martine Vera Strous Guest Experience Manager

One of the best experiences in our lives!

Customer review rating 5.0/5

Zach W. Couples - 20/01/2021 Confirmed reviews ALL

The resort facilities were incredible, new, and modern. The food was amazing. The best part of our whole experience was the friendly, kind, and caring nature of the Pullman staff.

Dear Zach, We very much appreciate your review, sharing how you feel about Pullman Maldives Maamutaa. Learning that it has been one of the best experiences in you life, deserves a real celebration. Your encouraging words about our resort, facilities and amazing food offerings makes us happy. I am mostly proud that our Heartists were the best part of your experience. The team members, who constantly deliver service with personality and entrepreneurial spirit, are the ones who makes the difference. Thank you for recognizing their services, by Pullman. We cannot wait to welcome you back and to top your previous experience with us. See you soon. Best regards, Martine Vera Strous Guest Experience Manager

Outstanding stay

Customer review rating 5.0/5

Dewayne H. Friends - 19/01/2021 Confirmed reviews ALL

Beautiful, great staff, great food and drinks just amazing

Dear Dewayne, We very much appreciate your comments about your experience at Pullman Maldives Maamutaa. It thrills us all learning that you describe your stay as outstanding and that the offerings as in food, drinks, surroundings and most importantly, the services, have been just amazing. The entire team, including Braize are thanked for their efforts to create this memorable holiday for you. Braize is grateful for your kind words - and we do agree, he is definitely an important asset for us! Thank you again for sharing your experience, and we hope to receive you again during your next visit to Malidves. Best regards, Martine Vera Strous Guest Experience Manager

Fantastically perfect week.

Customer review rating 5.0/5

Sam W. Couples - 17/01/2021 Confirmed reviews ALL

The resort exceeded every expactation. The standard of accommodation, the setting, the food, mini-bar, and most of all the staff from the waiters to the gardeners were all first class.

Dear Sam, I appreciate your kind review, describing your perfect week at Pullman Maldives Maamutaa. At Pullman we do not only want to meet our guest’ expectations but our aim is to exceed them by creating lasting memories. We could succeed without the excellence passion and services from all of our tremendous team members. Thank you for your encouraging words about all of them who individually played directly or indirectly a part in your experience. Your kudos to Ibrahim, Braize and Sajeer have been very much appreciated by them. Thank you again and we hope to welcome you back for another fantastic holiday in the future. Best regards, Martine Vera Strous Guest Experience Manager

Stress free

Customer review rating 5.0/5

Anonymous Couples - 17/01/2021 Confirmed reviews ALL

Awesome

Dear I., Many thanks for choosing Pullman Maldives Maamutaa as your getaway destination and for leaving your review post your stay. At Pullman, we get that often, you really don’t need to worry about 'one other thing'. That the 'thing' just happens, when you need it to. At Pullman, we understand our guest’s needs and our aim is to provide care free, inspiring experiences. We feel fulfilled learning that you experienced exactly what we intended to provide you. Ashish and Hasan have been thanked by the management for their noticeable contribution to your awesome experience. We also understand staying connected is part of today’s world. Your rating in regards to the speed of connection of our Wi-Fi is therefore shared with our IT manager for further review. Thank you again for your review and we hope to welcome you back. Best regards, Martine Vera Strous Guest Experience Manager

Great Honeymoon

TripAdvisor rating 5.0/5

gabs747 17/01/2021 TripAdvisor review

We stayed at the pullman, maldives resort for our honeymoon. everything was great, starting with the reception at male airport by members of the team who took care of us until the check in in the Villa. We had just a little delay for the domestic flight but it wasn't the fault of the resort but of the local company. The resort was amazing, the ocean pool villa offers a stuning endless view of the ocean. The food at Mélange, Souq Oven and Phat Chamaleon was amazing. And our favorite bartender "Braize" at the Hub served us great coktails. On top of all that, there is a wonderfull team who was constantly looking for us and taking care of every aspect of our vacation to let us just enjoy. I forgot many names, but thank you to all. A special thanks to Asif and Thuga who did not hesitate to take care of us when we had a problem at the airport for our return flight. I don't know how we would have done without you, you are just wonderfull.

Dear gabs747, Thank you for choosing Pullman for your precious honeymoon celebration in Maldives. The guest's journey starts at the airport upon arrival, throughout the stay in the resort, until departure at the airport. I am proud that the entire journey has been great in every aspect and even more proud that Braize, Asif and Thuga has played a big part in it. These wonderful stars have been recognized fort their efforts to ensure your honeymoon went smooth and enjoyable. I appreciate your kind review and we hope to welcome you back for all the anniversaries to come. Best regards, Martine Vera Strous Guest Experience Manager

Amazing stay with some rooms for improvement

Customer review rating 4.0/5

Marta Families - 16/01/2021 Confirmed reviews ALL

I really enjoyed the stay at Pullman, so much that I extended 3 more nights! The good: + The island was huge and the most beautiful island I’ve seen, with gorgeous beaches and picturesque water color. The water was pretty shallow and it was really amazing to see all the wildlife. Also the corals here are out of this world! Would high recommend snorkeling or any activity to see the coral reef. + The food was surprisingly really good. I had my doubts as it was an all inclusive resort and in the past I haven’t had good for in really expensive Maldives resorts, but I really loved this resorts food. Loved the buffet, especially the Indian section. I pretty much ate Indian every meal. The chefs really deserve recognition for their amazing effort. + Buffet chefs: they were all so nice! Especially in the Indian and middle eastern restaurant! I really enjoyed going there :) + The room: one of the most beautiful rooms I’ve stayed at in the Maldives. The two bedroom villa was amazing, with a large pool and a huge area to walk around and chill. + Watersports: Everyone who worked there put in so much effort to make all the activities fun, and I did so many watersports when I stayed. The best island in my opinion to do watersports + Management team at front desk was great and accommodating. From coordinating an extra long stay, to accommodating a guest arriving on a different day, they made a huge and great effort to solve all of my problems. Areas to improve on: — Staff training: Although I am sure all the staff members are great people, many, many staff members truly lack proper training and there seemed to be a huge problem with the hotel being short staffed in general. For example, once my partner and I hopped on a buggy because the driver was going towards our room and the driver said he WILL drop us off at our room, 305. People started to come into the buggy on the way and the driver decided that he was too lazy to drop us off to our room and asked if we can meet half way and walk. I said it was a no, since my partner was post-op and could not risk his finger getting wet from the rain. Staff member didn’t care. It was a major “too bad” attitude. Another example: We went to go eat lunch and apparently there was no room for us and we were almost denied food, even after arriving 15 minutes before last order. There were 2 tables open, one for 4 people and one for 2 people. There was another man in front of us waiting for a table for one, and staff put him in a table for 4 people and said we could not get lunch... After talking to them for 10 minutes and expressing our frustration, then we finally were able to get a table even before ‘last call’. Sometimes I feel like staff was just lazy and didn’t feel like accommodating us. Only after we were visibly angry and I was upset to the point of tears, did we get treated very nicely. Hospitality is about being nice all the time, not after threatening to call a GM. — Not being able to use certificates. Like other people have mentioned, if you don’t book your activities the first few hours of arriving, count yourself out of them. We had to lose our sunset cruise/fishing/snorkeling certificates. We had our cruise cancelled, fishing trip cancelled and snorkeling cancelled. I understand the bad weather, but we were responsible and booked our trips day one. After our activities were cancelled, there was NO option to rebook because all bookings were reserved 3 days out! If you cancel a whole groups activities and see that there are no other options for activities in the near future, why don’t you offer some credit, some paid activities or basically anything?? We pay full just like anyone else, but don’t enjoy the resort in full.... I was not even able to enjoy a massage as they were fully booked out for 3 full days... Even the bikes were fully booked (don’t even get me started on paying 200 usd for some rusty cheap bikes when every resort gives them for free) — Buggy services. This hotel is huge. You can’t just quickly walk from your room to a restaurant, etc. Most resorts offer every single villa nice bikes. This resort makes you pay (and even so, have a shortage of bikes!) so without a way to get around for everyone we had to wait for a buggy. Buggies didn’t always come around every 15 minutes, sometimes 20-30. Even when we were waiting for 15 minutes and asked staff to call us a buggy, no one would. I feel like I wasted a whole hour of everyday waiting for there buggies, which many times were full and had no seats! This resort even wrote how they have NO on call buggy service, like they are going out of their way to make your stay bad. Like they really really don’t want you to have a luxury experience. At st Regis (and other resorts I’ve stayed at, which were much smaller as well!) for 800 usd a night, I got personal buggy service. I don’t get why we can’t get on call buggy service for 1.6k a night. It’s a lot of money a night and we deserve to be pampered. In general, the service was really poor apart from upper management helping with booking and the people who worked at the buffet ( the chefs were all amazing and nice!!). I would not give the service more than a 3/5. It’s so unfortunate as the property is gorgeous, room is gorgeous and just so much potential for this resort. This really took a lot from my whole experience and I tried really hard to make sure it didn’t get to me throughout the trip. There were times where I felt like crying after getting treated so poorly. This resort’s service seems more like a DIY rather than a luxury resort. We were paying luxury prices, but we didn’t feel treated like we were in a luxury hotel. Overall, I would stay again, but I really really hope that the overall service, attentiveness and attitude towards guests really changes a lot. There are so many great things that really made my stay memorable, and I really tried to forget about the small, unpleasant things that would really upset me. If this hotel can improve staff training to the caliber of other luxury hotels, have more staff in general, then the whole experience can be out of this world amazing. Many hotels are not as lucky to have such amazing architecture or land, so I hope more can be done because there is so much potential to this hotel!

Dear Marta, I wish to thank you for your detailed review about your stay at Pullman Maldives Maamutaa. It was a pleasure welcoming you as our guest and it served as a compliment that you had extended your stay due to your satisfaction. Your warm words about the island, the spacious rooms, the generous food offerings, marine life, Watersports team and the general assistance with your inquiries are much appreciated. With 3 restaurants and 3 bars, serving a large variety with different cuisines, our Culinary Team always aims to impress the taste buds of all our guests. Your kind comments about the quality of the food as part of the Generous all-inclusive, serves as a reward for the entire Culinary Team. I am surprised to note some of your disappointments in your review, after speaking to you several times during your stay. You have always highlighted how satisfied you were with your stay and it is with deepest regret that your concerns were not highlighted before and that I could not have assisted you while you were still with us. Nevertheless, your candid feedback is very valuable for us and rest assured that we take it very serious. We always receive raving comments about the hospitality of our Heartists, and it is therefore sad to note that you did not experience the same in all areas. On behalf of the team we wish to extend our humble apologies for the discomfort that you encountered in the highlighted areas. Your experiences have been shared with all departments for further review but also to complement their teams on the great efforts to make your overall experience a relaxing one. Trust that the necessary actions will take to emphasize on trainings which will improve the Buggy services and the communication and accommodation in the restaurants. According to our records, after the cancellation of House Reef Snorkeling excursion, you have participated in the Dive Course. The next day you were booked on a Snorkeling Extravaganza, in which you eventually did not join. As part of the package, an alternative of Snorkeling are the Sunset Cruise and Sunset Fishing, which both you did not utilize during your stay. Our resort does indeed not provide bicycles for all guests but are available for rent upon interest. We sincerely apologize for the inconveniences you encountered in regards to the lack of bicycles and the delay in buggy services. Rest assured that we will address that internally to ensure smoother operations for our future guests. Again thank you very much for your candid review and we sincerely hope that the sweet memories will remain. I hope to see you again at Pullman Maldives Maamutaa. Best regards, Martine Vera Strous Guest Experience Manager

Great Island and lovely staff

Customer review rating 4.5/5

Hayley Couples - 15/01/2021 Confirmed reviews ALL

We thoroughly enjoyed our time at the Pullman Maldives. The staff were very attentive and friendly at all times. The villas are beautiful and so is the rest of the communal island. The restaurants were great however I would recommend having one more al a carte restaurant to choose from. The only downside to our stay was that when we walked on the beach (from the dive center) back to the ocean villas; we came by a lot of plastic that had been washed up from the sea onto the sand. We also noticed that there was a tree just by the ocean villas at the end of the jetty which has a load of plastic bags stuck to it. I really think there needs to be someone who makes sure the beaches are cleaned free from plastic almost daily.

Dear Hayley, Many thanks for letting us know how much you enjoyed your time at Pullman Maldives Maamutaa. Your encouraging words, praising our attentive and friendly team members means a lot. It serves as a sincere inspiration for our passionate staff learning that their efforts resulted in true satisfaction about your stay. With 3 restaurants, including two a-la-carte and one with Interactive Live Stations, we are offering a wide range of cuisines tending to cater for all needs. Your kind suggestion for another a-la-carte restaurant has been duly noted by our Director of Food and Beverage for consideration. Upon your arrival, your villa was ready. Unfortunately we could not bring you directly to the villa after check-in, as the receiving of payment caused the delay. I humbly apologize for the inconveniences the wait caused, especially after your travel. At Pullman, we care very much about the environment and we agree that we all have to act now. We do so by eliminating single-use plastics from the resort and try our level best to look after the sea and marine life as much as we can. While we try our level best to keep our island clean on a daily basis, we wish to apologize that you still noticed plastic debris along the beach. We really appreciate you highlighting this. Fantastic that you care about the environment too! Trust that we do plan on upping our game with a more frequent cleaning schedule. On behalf of the entire team, I want to thank you for sharing your experiences with us and we hope to see you again soon. Best regards, Martine Vera Strous Guest Experience Manager

Excellent stay -

Customer review rating 5.0/5

Yash P. Couples - 12/01/2021 Confirmed reviews ALL

We had an exceptional stay at pullman - everything was just so perfect . The food ambiance hospitality room service everything . We really loved our experience to Pullman .

Dear Yash, Thank you for reviewing your excellent stay at Pullman Maldives Maamutaa. It serves as an encouragement learning that you have enjoyed every bit of your experience and loved it all. We have thanked all the teams at Pullman for their amazing hospitality which contributed to your satisfaction, with special kudos to Thariq for looking after you so well. Thank you again for sharing your experience, and we hope to see you again soon. Best regards, Martine Vera Strous Guest Experience Manager

WOW . From the staff to the amenities to the smiles and the food. Just WOW

Customer review rating 5.0/5

Mike D. Couples - 12/01/2021 Confirmed reviews ALL

We travel extensively and this found a slot at the top of any place we have traveled to. In fact we back with a large crowd of friends in September . It will be like coming home. PS - need baskets on the bikes to carry our scuba gear around that beautiful island.

Dear Mike, On behalf of the Pullman team we wish to thank you for choosing to stay with us and letting us know how impressed you were with your experience. We are thrilled to read your review and that you were "WOWED" by the staff, amenities, food and of course the Smiles of Maamutaa. We cannot receive a greater compliment than your actual plan to return in September and recommending Pullman to your friends. Your suggestion for baskets on the bikes have been noted by the Management for further review. Thank you again and we are very much looking forward to see you again! Best regards, Martine Vera Strous Guest Experience Manager

Relaxing getaway

Customer review rating 5.0/5

Suni 4. Couples - 12/01/2021 Confirmed reviews ALL

It was truly a wonderful 4 night vacation we had at Pullman. Room was modern, big and with a spectacular view. The mass All Inclusive package makes us feel comfortable to eat and drink whenever we want. The staff are kind hearted and ready to help you. There were some not good instances like when we were given wrong information from about our all inclusive cruise and also we asked for a colorful pen but reception said they don’t have in reception. We struggled to get bikes also but they only have limited numbers and resort is full. Asif met us at airport in landing and helped us get to domestic airplane. There was a big delay but he he apologized and put us in a lounge too. He also saw us on departure and made sure we got transferred quickly. He is very professional and helpful. Thariq, boy who received us on arrival made sure we got tho experience everything, he book restaurant, cruise and watersports and always see us in places and asked if he can help. Very kind and loving. Martin, Manager was very sweet made so many miscommunications go away. She met us on jetty because we had to wait very long at airport and console us in our frustration. Ahsan, our room cleaner was excellent in in role and did his best in maintaining our room tidy. All the restaurant and bar staffs are very good. We will come back surely.

Dear Suni, Thank you for your time taken to review your stay at Pullman Maldives Maamutaa. Your description of your relaxing getaway is very satisfying for all of us. Our all-inclusive offerings are indeed not only very tasty but also makes it very easy to move around the resort and enjoy all food and beverages hassle free. The Heartists on our team, are the strongest and most important asset we have on the island. They all have a warm heart and aim to exceed all guest’s expectations. Thank you for your kind words to recognize the team and reward Asif, Thariq and Ashan for their excellent hospitality. We are proud of them that they ensured you felt comfortable and had nothing to worry about. Many thanks again and we look forward welcoming your return in the future. Best regards, Martine Vera Strous Guest Experience Manager

VERY WELL LOCATED,AMAZING EXPERIENCE

Customer review rating 5.0/5

Shivam A. Couples - 10/01/2021 Confirmed reviews ALL

IT WAS AMAZING EXPERIENCE AT PULLMAN,VERY GOOD HOSPITALITY,AMAZING VARIETY OF CUISINES,DELICIOUS FOOD,VERY COURTEOUS STAFF, DEFINATELY WILL VISIT AGAIN.THANKS PULLMAN FOR SUCH A GOOD HOSPITALITY.

Dear Shivam, We very much appreciate your comments regarding your stay at the Pullman Maldives Maamutaa. It is always rewarding to receive positive feedback and we are all thrilled that you had an amazing experience with us. Your kind words in regards to the very good and courteous hospitality you received from our Heartists, and the delicious foods prepared by our Culinary team, serves as an inspiration for all. The team has been recognized for their efforts and the chefs Parvesh and Subrata received a tap on the back for making a difference in your experience. We are excited that you will visit us again and we can't wait to see you soon. Best regards, Martine Vera Strous Guest Experience Manager

Good Vacation

Customer review rating 5.0/5

Val &. K. Couples - 10/01/2021 Confirmed reviews ALL

Great all inclusive hotel. Please have few russian speaking staff because not everyone speaks english

Dear Val & K., Thank you for your review! Pullman's generous all-inclusive allows our guests to perfectly balance between play and well-being. We do so with offering a wide range of activities and excursions and 3 delicious restaurant and 3 bars to keep you fueled, hydrated and inspired. I am glad that the concept gave you have a good holiday on our Maamutaa Island and left you fully satisfied with your overall experience. Your host, Thariq, has been thanked for ensuring everything was organized for a super holiday. He appreciates your kind recognition and is glad that he could contribute in your experience. Thank you again and we hope to welcome you back to Pullman Maldives Maamutaa in the future. Best regards, Martine Vera Strous Guest Experience Manager

Beautiful Island

Customer review rating 4.5/5

Avril D. Couples - 08/01/2021 Confirmed reviews ALL

We had a really enjoyable stay at Pullman Maldives, combined with excellent food and luxurious villa. Great place to take the opportunity to relax and reset.

Dear Avril, Many thanks for reviewing our beautiful Maamutaa island and your enjoyable time at Pullman Maldives. We are excited that you had a great experience and that our resort allowed yourself to relax and reset. At Pullman we provide you space and time to perfectly balance performance and well-being and I am glad that you took the opportunity to connect with yourself, others and your surroundings. Thank you again and we hope to welcome you back in the future. Best regards, Martine Vera Strous Guest Experience Manager

Lots of positives!!

Customer review rating 5.0/5

Elisabeth H. Families - 07/01/2021 Confirmed reviews ALL

Excellent staff. Beautiful island. Delicious food. Great diving. FABULOUS|!

Dear Elisabeth, I wish to thank you for reviewing your stay at Pullman Maldives Maamutaa. It was a real pleasure hosting your family holiday at our stunning Maamutaa island and likewise to receive such rewarding feedback about your fabulous experience with us. During your get away at Pullman, we aim to provide you with a perfectly balanced holiday, including performance and well-being. It was great to see you enjoying every bit of it and it is inspiring to learn that you experienced lots of positives during your stay. Each and everyone on our Pullman team has an intense passion for delivering enhanced guest experiences by doing the little things that make the difference. I have thanked the team for being so excellent and looking after you throughout. Thank you again and we can’t wait to welcome your return in the future. Best regards, Martine Vera Strous Guest Experience Manager

excellent resort with a wonderful beach

Customer review rating 5.0/5

Haps Families - 07/01/2021 Confirmed reviews ALL

a dream holiday - everything was perfect, the resort was luxurious, the service exceptional and food simply delicious and spoilt for choice.

Dear Haps, Many thanks for letting us know how you feel about your dream holiday. We are feeling enriched that everything during your stay was perfect at our luxury Pullman Maldives Maamutaa. Your compliments in regards to the delicious food offerings have been passed onto our great Culinary team. At Pullman the services conveys our personality and are proud that you experienced excellent hospitality from our team members. Shahid, Shristy and your Villa Attendant named Ali Manik have ben thanked for their exceptional services and looking after you so well. Thank you again for your rewarding review. We hope to welcome you back for another wonderful stay with us . Best regards, Martine Vera Strous Guest Experience Manager

ENTIRE stay was perfect.

Customer review rating 5.0/5

Inderjit Families - 07/01/2021 Confirmed reviews ALL

Hospitality was out of the world, best in the globe... SPA services need to improve

Dear Inderjit, We appreciate your inspiring review, which means a lot to the entire team at Pullman Maldives Maamutaa. We are happy that your entire stay has been perfect. The services, by Pullman are a hallmark of quality we aim to deliver to all our guests. The passionate Heartists are our greatest asset and words cannot describe how proud we are that you describe their services as “out of the world”. Naufal, Mohammed Shifag and Wifau at Melange Restaurant are one of our guest-centric staff members who always try to go above and beyond to create the best experiences for our guests. I have complimented them on being recognized in your review. We are very sorry and surprised to note that you have encountered inconveniences at our Spa. It would be much appreciated if you could reach out to us and elaborate on the services that could improve in your experience. Thank you in advance. I am grateful for your review and we hope to see you again at Pullman Maldives Maamutaa. Best regards, Martine Vera Strous Guest Experience Manager

As a luxury all -inclusive experience, this was second to none, overall

Customer review rating 3.5/5

Alison C. Couples - 07/01/2021 Confirmed reviews ALL

As a luxury all -inclusive experience, this was second to none, overall. The level of detail, consideration and planning of the guest experience was impressive. From the welcome hospitality on arrival, to the transit breakfast packages on departure, the guest is put at the centre of service planning, and it shows. The personal concierge service provided by Eaman was a welcome addition, even if it didn't always go to plan; his warm demeanour and positive attitude was unwavering. This makes the next part of my assessment even more disappointing, as the experience was so close to being 100% positive. Unfortunately not all staff possessed Eaman's communicative attitude and approach to equality of service. On a number of occasions, and at some point most days, my husband and I experienced blatant sexism/misogynistic behaviour. Certain staff would ignore me completely and solely address my husband, even when I had made a request or asked a direct question. My husband would be asked about our order for food/drinks and often asked to taste the wine, despite the fact that it was me who had requested a particular wine. It was always assumed my husband was the one interested in the various activities available such as diving, fitness, watersports etc, when it was me wishing to partake in things. The event that really astounded me was when a senior figure in housekeeping came purposefully to our villa when we were sat outside it to enquire if 'he' was happy with everything, what 'he' thought about the level of service, and was there anything else 'he' required. I was completely ignored. You address 'cultural sensitivity' in your resort guide and give direct instruction about how to behave when visiting inhabited islands etc. Well 'cultural sensitivity' cuts both ways, moreover, equality doesn't require sensitivity, it is a basic human right. You are either an international resort or you're not. Had I have been made aware that this behaviour was what I would expect here, I would not have agreed to stay. There is a great deal of education required among the staff at all levels in order to ensure consistent delivery of an equality based service. Whilst I understand the diversity of backgrounds and levels of education of the many staff involved in running a resort of this nature, and whilst I also accept that their individual experience of equality will be very different to mine, it is imperative that the guest never feels discriminated against nor compromised in any way. I have to say the entire world has got a long road to travel in terms of achieving equality, however I don't expect to be reminded of this daily on such a fundamental level, when I'm on a luxury holiday. In terms of other, more practical feedback, I have a couple of small suggestions that would have enhanced my experience a little; a) to have been provided flip flops as opposed to slippers in the villa, these would have been very useful and b) to have a chart provided in the villa of the marine life you are likely to spot in the location. To summarise, overall my husband and I enjoyed our experience immensely and took advantage of everything available to us. The food was fabulous, the facilities were excellent, the activities plentiful, and all in a simply stunning location. Our holiday was however marred by the inconsistencies and compromised service delivery as a result of sexism and lack of education around this subject.

Dear Alison, I appreciate your time taken to provide us with your candid review. It was a real pleasure to host you as our guest at Pullman Maldives Maamutaa. I am glad that your overall experience has been a luxury one, arising from the level of detailed planning of the guest journey. Thank you for praising the hospitality and our offerings. Also, Eaman is very grateful for your inspiring recognition and we have shared your kudos with him! Before your departure we have spoken about the unacceptable encounters you experienced and I am very appreciative for you highlighting it again. It causes us deepest concern that you experienced misogyny behavior at our resort and our Management takes your feedback very serious. Accor, as well as Pullman takes a long-standing and proactive approach on our Diversity Ambition. This includes strongly focusing on building a culture of gender diversity and equality. We have never received a comment of this nature before and it is very regrettable to learn that you did experience this and how it made you feel. You are absolutely right, that you should never at any point of your experience with us, should have felt discriminated. On behalf of the entire Pullman team, I wish to express our sincere apologies for these encounters and for how you felt during your stay. Trust that addressing these concerns and emphasizing on gender diversity and equality, involves support from all. Rest assured that trainings will be enhanced to combat the unfairness of your experience and to ensure that none of our guest have to experience the same in the future. Thank you again for your candid review and it is with sincere hope that the positive memories may predominance after all. We hope to have the chance of welcoming your return in the future. Best regards, Martine Vera Strous Guest Experience Manager

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