Pullman Maldives All-Inclusive Resort Hotel 5 stars

The resort exceeded every expactation. The standard of accommodation, the setting, the food, mini-bar, and most of all the staff from the waiters to the gardeners were all first class.

Awesome

We stayed at the pullman, maldives resort for our honeymoon. everything was great, starting with the reception at male airport by members of the team who took care of us until the check in in the Villa. We had just a little delay for the domestic flight but it wasn't the fault of the resort but of the local company. The resort was amazing, the ocean pool villa offers a stuning endless view of the ocean. The food at Mélange, Souq Oven and Phat Chamaleon was amazing. And our favorite bartender "Braize" at the Hub served us great coktails. On top of all that, there is a wonderfull team who was constantly looking for us and taking care of every aspect of our vacation to let us just enjoy. I forgot many names, but thank you to all. A special thanks to Asif and Thuga who did not hesitate to take care of us when we had a problem at the airport for our return flight. I don't know how we would have done without you, you are just wonderfull.

I really enjoyed the stay at Pullman, so much that I extended 3 more nights! The good: + The island was huge and the most beautiful island I’ve seen, with gorgeous beaches and picturesque water color. The water was pretty shallow and it was really amazing to see all the wildlife. Also the corals here are out of this world! Would high recommend snorkeling or any activity to see the coral reef. + The food was surprisingly really good. I had my doubts as it was an all inclusive resort and in the past I haven’t had good for in really expensive Maldives resorts, but I really loved this resorts food. Loved the buffet, especially the Indian section. I pretty much ate Indian every meal. The chefs really deserve recognition for their amazing effort. + Buffet chefs: they were all so nice! Especially in the Indian and middle eastern restaurant! I really enjoyed going there :) + The room: one of the most beautiful rooms I’ve stayed at in the Maldives. The two bedroom villa was amazing, with a large pool and a huge area to walk around and chill. + Watersports: Everyone who worked there put in so much effort to make all the activities fun, and I did so many watersports when I stayed. The best island in my opinion to do watersports + Management team at front desk was great and accommodating. From coordinating an extra long stay, to accommodating a guest arriving on a different day, they made a huge and great effort to solve all of my problems. Areas to improve on: — Staff training: Although I am sure all the staff members are great people, many, many staff members truly lack proper training and there seemed to be a huge problem with the hotel being short staffed in general. For example, once my partner and I hopped on a buggy because the driver was going towards our room and the driver said he WILL drop us off at our room, 305. People started to come into the buggy on the way and the driver decided that he was too lazy to drop us off to our room and asked if we can meet half way and walk. I said it was a no, since my partner was post-op and could not risk his finger getting wet from the rain. Staff member didn’t care. It was a major “too bad” attitude. Another example: We went to go eat lunch and apparently there was no room for us and we were almost denied food, even after arriving 15 minutes before last order. There were 2 tables open, one for 4 people and one for 2 people. There was another man in front of us waiting for a table for one, and staff put him in a table for 4 people and said we could not get lunch... After talking to them for 10 minutes and expressing our frustration, then we finally were able to get a table even before ‘last call’. Sometimes I feel like staff was just lazy and didn’t feel like accommodating us. Only after we were visibly angry and I was upset to the point of tears, did we get treated very nicely. Hospitality is about being nice all the time, not after threatening to call a GM. — Not being able to use certificates. Like other people have mentioned, if you don’t book your activities the first few hours of arriving, count yourself out of them. We had to lose our sunset cruise/fishing/snorkeling certificates. We had our cruise cancelled, fishing trip cancelled and snorkeling cancelled. I understand the bad weather, but we were responsible and booked our trips day one. After our activities were cancelled, there was NO option to rebook because all bookings were reserved 3 days out! If you cancel a whole groups activities and see that there are no other options for activities in the near future, why don’t you offer some credit, some paid activities or basically anything?? We pay full just like anyone else, but don’t enjoy the resort in full.... I was not even able to enjoy a massage as they were fully booked out for 3 full days... Even the bikes were fully booked (don’t even get me started on paying 200 usd for some rusty cheap bikes when every resort gives them for free) — Buggy services. This hotel is huge. You can’t just quickly walk from your room to a restaurant, etc. Most resorts offer every single villa nice bikes. This resort makes you pay (and even so, have a shortage of bikes!) so without a way to get around for everyone we had to wait for a buggy. Buggies didn’t always come around every 15 minutes, sometimes 20-30. Even when we were waiting for 15 minutes and asked staff to call us a buggy, no one would. I feel like I wasted a whole hour of everyday waiting for there buggies, which many times were full and had no seats! This resort even wrote how they have NO on call buggy service, like they are going out of their way to make your stay bad. Like they really really don’t want you to have a luxury experience. At st Regis (and other resorts I’ve stayed at, which were much smaller as well!) for 800 usd a night, I got personal buggy service. I don’t get why we can’t get on call buggy service for 1.6k a night. It’s a lot of money a night and we deserve to be pampered. In general, the service was really poor apart from upper management helping with booking and the people who worked at the buffet ( the chefs were all amazing and nice!!). I would not give the service more than a 3/5. It’s so unfortunate as the property is gorgeous, room is gorgeous and just so much potential for this resort. This really took a lot from my whole experience and I tried really hard to make sure it didn’t get to me throughout the trip. There were times where I felt like crying after getting treated so poorly. This resort’s service seems more like a DIY rather than a luxury resort. We were paying luxury prices, but we didn’t feel treated like we were in a luxury hotel. Overall, I would stay again, but I really really hope that the overall service, attentiveness and attitude towards guests really changes a lot. There are so many great things that really made my stay memorable, and I really tried to forget about the small, unpleasant things that would really upset me. If this hotel can improve staff training to the caliber of other luxury hotels, have more staff in general, then the whole experience can be out of this world amazing. Many hotels are not as lucky to have such amazing architecture or land, so I hope more can be done because there is so much potential to this hotel!

We thoroughly enjoyed our time at the Pullman Maldives. The staff were very attentive and friendly at all times. The villas are beautiful and so is the rest of the communal island. The restaurants were great however I would recommend having one more al a carte restaurant to choose from. The only downside to our stay was that when we walked on the beach (from the dive center) back to the ocean villas; we came by a lot of plastic that had been washed up from the sea onto the sand. We also noticed that there was a tree just by the ocean villas at the end of the jetty which has a load of plastic bags stuck to it. I really think there needs to be someone who makes sure the beaches are cleaned free from plastic almost daily.

We had an exceptional stay at pullman - everything was just so perfect . The food ambiance hospitality room service everything . We really loved our experience to Pullman .

We travel extensively and this found a slot at the top of any place we have traveled to. In fact we back with a large crowd of friends in September . It will be like coming home. PS - need baskets on the bikes to carry our scuba gear around that beautiful island.

It was truly a wonderful 4 night vacation we had at Pullman. Room was modern, big and with a spectacular view. The mass All Inclusive package makes us feel comfortable to eat and drink whenever we want. The staff are kind hearted and ready to help you. There were some not good instances like when we were given wrong information from about our all inclusive cruise and also we asked for a colorful pen but reception said they don’t have in reception. We struggled to get bikes also but they only have limited numbers and resort is full. Asif met us at airport in landing and helped us get to domestic airplane. There was a big delay but he he apologized and put us in a lounge too. He also saw us on departure and made sure we got transferred quickly. He is very professional and helpful. Thariq, boy who received us on arrival made sure we got tho experience everything, he book restaurant, cruise and watersports and always see us in places and asked if he can help. Very kind and loving. Martin, Manager was very sweet made so many miscommunications go away. She met us on jetty because we had to wait very long at airport and console us in our frustration. Ahsan, our room cleaner was excellent in in role and did his best in maintaining our room tidy. All the restaurant and bar staffs are very good. We will come back surely.

IT WAS AMAZING EXPERIENCE AT PULLMAN,VERY GOOD HOSPITALITY,AMAZING VARIETY OF CUISINES,DELICIOUS FOOD,VERY COURTEOUS STAFF, DEFINATELY WILL VISIT AGAIN.THANKS PULLMAN FOR SUCH A GOOD HOSPITALITY.

Great all inclusive hotel. Please have few russian speaking staff because not everyone speaks english

We had a really enjoyable stay at Pullman Maldives, combined with excellent food and luxurious villa. Great place to take the opportunity to relax and reset.

Excellent staff. Beautiful island. Delicious food. Great diving. FABULOUS|!

a dream holiday - everything was perfect, the resort was luxurious, the service exceptional and food simply delicious and spoilt for choice.

Hospitality was out of the world, best in the globe... SPA services need to improve

As a luxury all -inclusive experience, this was second to none, overall. The level of detail, consideration and planning of the guest experience was impressive. From the welcome hospitality on arrival, to the transit breakfast packages on departure, the guest is put at the centre of service planning, and it shows. The personal concierge service provided by Eaman was a welcome addition, even if it didn't always go to plan; his warm demeanour and positive attitude was unwavering. This makes the next part of my assessment even more disappointing, as the experience was so close to being 100% positive. Unfortunately not all staff possessed Eaman's communicative attitude and approach to equality of service. On a number of occasions, and at some point most days, my husband and I experienced blatant sexism/misogynistic behaviour. Certain staff would ignore me completely and solely address my husband, even when I had made a request or asked a direct question. My husband would be asked about our order for food/drinks and often asked to taste the wine, despite the fact that it was me who had requested a particular wine. It was always assumed my husband was the one interested in the various activities available such as diving, fitness, watersports etc, when it was me wishing to partake in things. The event that really astounded me was when a senior figure in housekeeping came purposefully to our villa when we were sat outside it to enquire if 'he' was happy with everything, what 'he' thought about the level of service, and was there anything else 'he' required. I was completely ignored. You address 'cultural sensitivity' in your resort guide and give direct instruction about how to behave when visiting inhabited islands etc. Well 'cultural sensitivity' cuts both ways, moreover, equality doesn't require sensitivity, it is a basic human right. You are either an international resort or you're not. Had I have been made aware that this behaviour was what I would expect here, I would not have agreed to stay. There is a great deal of education required among the staff at all levels in order to ensure consistent delivery of an equality based service. Whilst I understand the diversity of backgrounds and levels of education of the many staff involved in running a resort of this nature, and whilst I also accept that their individual experience of equality will be very different to mine, it is imperative that the guest never feels discriminated against nor compromised in any way. I have to say the entire world has got a long road to travel in terms of achieving equality, however I don't expect to be reminded of this daily on such a fundamental level, when I'm on a luxury holiday. In terms of other, more practical feedback, I have a couple of small suggestions that would have enhanced my experience a little; a) to have been provided flip flops as opposed to slippers in the villa, these would have been very useful and b) to have a chart provided in the villa of the marine life you are likely to spot in the location. To summarise, overall my husband and I enjoyed our experience immensely and took advantage of everything available to us. The food was fabulous, the facilities were excellent, the activities plentiful, and all in a simply stunning location. Our holiday was however marred by the inconsistencies and compromised service delivery as a result of sexism and lack of education around this subject.