Pullman Maldives Maamutaa, All-Inclusive Resort 5 Sterne

Dear stefaniek2146VN, Greetings! Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to know that you enjoyed a truly relaxing holiday and that the Over Water Pool Villas provided comfort and space for your family. It is wonderful to hear that the children especially enjoyed the daily minibar replenishment—those little touches often make the biggest difference. Your kind words about Mohammed’s exceptional room service have been shared with him and the team; he will be thrilled to know his efforts made a positive impact, particularly in managing the children’s villa so well. We are also pleased that our team was able to respond promptly during the rainy days to ensure your comfort, and we sincerely appreciate your practical suggestion regarding a transparent tarpaulin. This feedback has been shared with our management and engineering teams for review. Thank you as well for highlighting the guidance regarding pool and sea access. Guest safety and comfort are very important to us, and your observations are valuable for future improvements and guest awareness. We are especially happy to hear that you enjoyed the culinary offerings and found the service friendly and accommodating throughout your stay. Your compliments to our spa therapists, Mara and Sunita, have been shared with them—they will be delighted to know their massages contributed to your relaxation. Once again, thank you for your kind feedback and helpful suggestions. We truly hope to welcome you and your family back in the future for another memorable and relaxing stay. Regards Guest Experience Team

Dear Mr. W., Greetings! Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed a luxurious stay in our Ocean Pool Villa and that nothing was lacking during your time with us. Your kind words about our team’s friendliness and attentiveness truly mean a lot. A special thank you for recognizing Thiloma for her outstanding service and Moin for his support—we will be sure to share your appreciation with them. We are also pleased to know that Dr. Nasrallah Saif was able to provide excellent care following your accident, allowing you to continue enjoying your vacation with peace of mind. It is incredibly rewarding to hear that, despite the unforeseen incident, your stay remained memorable and enjoyable. We truly look forward to welcoming you back again for another exceptional experience at Pullman Maldives. Regards Guest Experience Team

Dear Agami82, Greetings! Dear Agami, Thank you for taking the time to share your feedback with us. We would like to acknowledge that your concerns were discussed with our team on the day of your departure, and we appreciate you allowing us the opportunity to listen at that time. While we regret that certain aspects of your experience did not meet your expectations, we are pleased to know that you enjoyed your time at the resort overall and were satisfied with the service provided by our IVD team. Please accept our sincere apologies for the shortcomings you encountered, particularly with regard to food temperature and service efficiency during breakfast. Your comments have been shared in detail with our Food & Beverage team, who are reviewing the feedback carefully and implementing corrective measures to ensure such occurrences are avoided in the future. Our team continuously strives to deliver the highest standards of service, and feedback such as yours is invaluable in helping us identify areas where we can improve. We truly regret that we did not fully meet your expectations on this occasion. Thank you once again for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the standards we aim to uphold. Regards Guest Experience Team

Dear Getaway31371577114, Greetings! Thank you for your wonderful feedback and for sharing such beautiful words about your stay with us. We are truly delighted to know that you found your time here nothing short of paradise. It is heartening to read that you enjoyed the location and comfort of your Beach Villa, the pristine beach, and the vibrant house reef with its stunning underwater life. We are equally pleased that our culinary offerings and variety met your expectations and added to your overall experience. Your appreciation of our team means a great deal to us. We will be sure to pass on your kind compliments to Thiloma, who will be thrilled to know that her warm hospitality and dedication made a lasting impression on your stay. Thank you once again for choosing our resort. We hope to have the pleasure of welcoming you back in the future for another breathtaking escape. Warm regards, Guest Experience Team

Dear S., Greetings! Thank you very much for sharing your kind feedback. We are truly delighted to know that you and your family enjoyed your stay with us and that your villa with a private pool made your experience unforgettable. Your wish to return means a great deal to us. At the same time, we appreciate your feedback regarding the early departure timing. We understand that departing several hours before the flight can feel inconvenient. Please be assured that departure times are carefully coordinated with flight schedules and transfer logistics to ensure a smooth and timely journey. That said, your comment has been noted and shared with the relevant team for review, as we continuously look for ways to enhance our guests’ overall experience. Thank you once again for your valuable feedback. We truly hope to welcome you and your family back again for another memorable stay in the Maldives. Regards Guest Experience Team