Mercure Maldives Kooddoo Resort 4 Sterne

Dear Ms. Anja, Thank you for taking the time to share such a heartfelt and beautifully written review of your stay at Mercure Maldives Kooddoo Resort. We are truly honored that your experience not only met but surpassed your vision of paradise. Reading your kind words about our seamless arrival experience, magical Beach Villa, breathtaking house reef, and culinary offerings at Alita Restaurant brings great joy to our entire team. What touched us most was your comment that you felt "like a welcome friend" rather than an anonymous guest. Creating genuine connections and memorable experiences is at the heart of everything we do, and knowing that we succeeded in making your stay so special is incredibly rewarding. A very special thank you for recognizing Lilith, who will be delighted to learn that you described her as a "fairy godmother." Your kind words will certainly be shared with her and the entire team. We are also grateful for your appreciation of our sustainability efforts and our commitment to preserving the natural beauty of our island. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We are delighted to know that you left with a tear in your eye - and even more delighted that you plan to return. We look forward to welcoming you back to your island home in the Maldives. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Steffen, Thank you very much for your wonderful review about your stay in Mercure Maldives Kooddoo. We are truly delighted to hear that your holiday was a success from beginning to end and that our warm welcome, attentive housekeeping, excellent dining experiences, and friendly service team all contributed to a memorable stay. It is especially rewarding to know that the genuine personalities and hospitality of our team made such a positive impression on you. Your kind recognition of Thiloma, Poppy, Manvi, Ali, Gilbert, Deepak, and the rest of our team means a great deal to us. We will be delighted to share your compliments with them, as they will be thrilled to know they helped create such special memories during your two weeks in paradise. Thank you also for your feedback regarding towel replacement and sustainability. We continuously strive to improve our environmental practices while ensuring our guests' comfort. It was a pleasure having you with us, and we sincerely hope to welcome you back to Mercure Maldives Kooddoo Resort for another unforgettable stay in the near future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Ulrich, Thank you very much for taking the time to share your feedback following your recent stay in Mercure Maldives Resort. We are delighted to read that you enjoyed our beautiful surroundings and the service provided by our team. Your kind comments are truly appreciated. We have also taken note of your suggestion regarding additional shade on the balconies and Wi-Fi speed of connection, and this will be reviewed by our team for future improvements. Regarding sustainability, we would like to share that the resort does utilize solar panels as part of our ongoing commitment to reducing our environmental impact. However, at this stage, we are unable to rely entirely on solar energy, as a consistent and uninterrupted power supply is essential for our operations and guest comfort. That said, we were concerned to see your low score for arrival and check-in. As this is certainly not reflective of the experience we aim to provide, we would greatly appreciate it if you could kindly share more details about what happened, so we can address any shortcomings and improve our service. Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Michael, Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to read that you enjoyed our welcoming atmosphere, house reef, and snorkeling opportunities, as well as the attentive and personalized service provided by our team, especially in the restaurant and bar. Your kind words about our team mean a lot to us, and we are pleased to know that they contributed positively to your experience. At the same time, we sincerely regret the challenges you encountered during check-out, particularly regarding the settlement of your final bill and the arrangements related to your return flight. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams to ensure we improve the efficiency and clarity of these processes moving forward. We also appreciate your comments regarding the Wi-Fi connection, and we are continuously working on enhancing our infrastructure to provide a more seamless experience for our guests. It is reassuring to know that, despite these inconveniences, your overall experience remained satisfying, and we are especially grateful for your recommendation. We truly hope to have the pleasure of welcoming you back to our island paradise for an even more seamless and memorable stay in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay at Mercure Maldives Kooddoo Resort and for your continued loyalty to our resort over the years. While we are pleased that you still rated your overall experience positively and appreciated certain aspects such as the arrival experience and our team, we are truly sorry to learn that several elements of your stay did not meet your expectations this time. Please accept our sincere apologies for the concerns you raised regarding the condition of the villas and furniture, maintenance, the sun umbrellas and access to the sea from the water villas. Your comments have been shared with our management and engineering teams for careful review, as maintaining our facilities to the highest standards is very important to us. We also regret about your disappointment with the all-inclusive offering, cocktail preparation and communication from the team. Your feedback is extremely valuable and helps us identify areas where we must improve. We truly appreciate that you have chosen to return to our resort multiple times, and it is therefore particularly disappointing to know that this visit did not fully meet your expectations. We sincerely hope that we may have the opportunity to welcome you again in the future and provide you with a much improved experience. Kind regards. Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort