Mercure Maldives Kooddoo Resort 4 Sterne

Dear Mr. Ulrich, Thank you very much for taking the time to share your feedback following your recent stay in Mercure Maldives Resort. We are delighted to read that you enjoyed our beautiful surroundings and the service provided by our team. Your kind comments are truly appreciated. We have also taken note of your suggestion regarding additional shade on the balconies and Wi-Fi speed of connection, and this will be reviewed by our team for future improvements. Regarding sustainability, we would like to share that the resort does utilize solar panels as part of our ongoing commitment to reducing our environmental impact. However, at this stage, we are unable to rely entirely on solar energy, as a consistent and uninterrupted power supply is essential for our operations and guest comfort. That said, we were concerned to see your low score for arrival and check-in. As this is certainly not reflective of the experience we aim to provide, we would greatly appreciate it if you could kindly share more details about what happened, so we can address any shortcomings and improve our service. Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Michael, Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to read that you enjoyed our welcoming atmosphere, house reef, and snorkeling opportunities, as well as the attentive and personalized service provided by our team, especially in the restaurant and bar. Your kind words about our team mean a lot to us, and we are pleased to know that they contributed positively to your experience. At the same time, we sincerely regret the challenges you encountered during check-out, particularly regarding the settlement of your final bill and the arrangements related to your return flight. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams to ensure we improve the efficiency and clarity of these processes moving forward. We also appreciate your comments regarding the Wi-Fi connection, and we are continuously working on enhancing our infrastructure to provide a more seamless experience for our guests. It is reassuring to know that, despite these inconveniences, your overall experience remained satisfying, and we are especially grateful for your recommendation. We truly hope to have the pleasure of welcoming you back to our island paradise for an even more seamless and memorable stay in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay at Mercure Maldives Kooddoo Resort and for your continued loyalty to our resort over the years. While we are pleased that you still rated your overall experience positively and appreciated certain aspects such as the arrival experience and our team, we are truly sorry to learn that several elements of your stay did not meet your expectations this time. Please accept our sincere apologies for the concerns you raised regarding the condition of the villas and furniture, maintenance, the sun umbrellas and access to the sea from the water villas. Your comments have been shared with our management and engineering teams for careful review, as maintaining our facilities to the highest standards is very important to us. We also regret about your disappointment with the all-inclusive offering, cocktail preparation and communication from the team. Your feedback is extremely valuable and helps us identify areas where we must improve. We truly appreciate that you have chosen to return to our resort multiple times, and it is therefore particularly disappointing to know that this visit did not fully meet your expectations. We sincerely hope that we may have the opportunity to welcome you again in the future and provide you with a much improved experience. Kind regards. Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. K., Sunny greetings from Mercure Maldives Kooddoo Resort ! Thank you very much for your beautiful review. We are truly delighted to read that your Maldives holiday felt like “paradise” from arrival to departure and that our small, personal atmosphere made your experience so special. It is wonderful to know that you enjoyed both the Beach Villa and the Ocean Villa, as well as our vibrant house reef. Spotting sharks, turtles, rays and even dolphins from your terrace certainly makes for unforgettable memories. Your kind words about the buffet at Alita and the quality and variety of our All-Inclusive offering mean a lot to us. We will proudly share your special compliments with Thiloma, Poppy and Ida - they will be thrilled to know they captured your heart. At the same time, we truly appreciate your constructive feedback regarding the villas and Wi-Fi speed. Please rest assured that your comments are taken seriously, as we continuously work on maintenance improvements and connectivity enhancements to elevate our guest experience further. Thank you once again for choosing us for your Maldives escape. We would be honored to welcome you back to our island paradise for another memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort