Dear Ms. Anja, Thank you for taking the time to share such a heartfelt and beautifully written review of your stay at Mercure Maldives Kooddoo Resort. We are truly honored that your experience not only met but surpassed your vision of paradise. Reading your kind words about our seamless arrival experience, magical Beach Villa, breathtaking house reef, and culinary offerings at Alita Restaurant brings great joy to our entire team. What touched us most was your comment that you felt "like a welcome friend" rather than an anonymous guest. Creating genuine connections and memorable experiences is at the heart of everything we do, and knowing that we succeeded in making your stay so special is incredibly rewarding. A very special thank you for recognizing Lilith, who will be delighted to learn that you described her as a "fairy godmother." Your kind words will certainly be shared with her and the entire team. We are also grateful for your appreciation of our sustainability efforts and our commitment to preserving the natural beauty of our island. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We are delighted to know that you left with a tear in your eye - and even more delighted that you plan to return. We look forward to welcoming you back to your island home in the Maldives. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Steffen, Thank you very much for your wonderful review about your stay in Mercure Maldives Kooddoo. We are truly delighted to hear that your holiday was a success from beginning to end and that our warm welcome, attentive housekeeping, excellent dining experiences, and friendly service team all contributed to a memorable stay. It is especially rewarding to know that the genuine personalities and hospitality of our team made such a positive impression on you. Your kind recognition of Thiloma, Poppy, Manvi, Ali, Gilbert, Deepak, and the rest of our team means a great deal to us. We will be delighted to share your compliments with them, as they will be thrilled to know they helped create such special memories during your two weeks in paradise. Thank you also for your feedback regarding towel replacement and sustainability. We continuously strive to improve our environmental practices while ensuring our guests' comfort. It was a pleasure having you with us, and we sincerely hope to welcome you back to Mercure Maldives Kooddoo Resort for another unforgettable stay in the near future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Ulrich, Thank you very much for taking the time to share your feedback following your recent stay in Mercure Maldives Resort. We are delighted to read that you enjoyed our beautiful surroundings and the service provided by our team. Your kind comments are truly appreciated. We have also taken note of your suggestion regarding additional shade on the balconies and Wi-Fi speed of connection, and this will be reviewed by our team for future improvements. Regarding sustainability, we would like to share that the resort does utilize solar panels as part of our ongoing commitment to reducing our environmental impact. However, at this stage, we are unable to rely entirely on solar energy, as a consistent and uninterrupted power supply is essential for our operations and guest comfort. That said, we were concerned to see your low score for arrival and check-in. As this is certainly not reflective of the experience we aim to provide, we would greatly appreciate it if you could kindly share more details about what happened, so we can address any shortcomings and improve our service. Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Michael, Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to read that you enjoyed our welcoming atmosphere, house reef, and snorkeling opportunities, as well as the attentive and personalized service provided by our team, especially in the restaurant and bar. Your kind words about our team mean a lot to us, and we are pleased to know that they contributed positively to your experience. At the same time, we sincerely regret the challenges you encountered during check-out, particularly regarding the settlement of your final bill and the arrangements related to your return flight. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams to ensure we improve the efficiency and clarity of these processes moving forward. We also appreciate your comments regarding the Wi-Fi connection, and we are continuously working on enhancing our infrastructure to provide a more seamless experience for our guests. It is reassuring to know that, despite these inconveniences, your overall experience remained satisfying, and we are especially grateful for your recommendation. We truly hope to have the pleasure of welcoming you back to our island paradise for an even more seamless and memorable stay in the future. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay at Mercure Maldives Kooddoo Resort and for your continued loyalty to our resort over the years. While we are pleased that you still rated your overall experience positively and appreciated certain aspects such as the arrival experience and our team, we are truly sorry to learn that several elements of your stay did not meet your expectations this time. Please accept our sincere apologies for the concerns you raised regarding the condition of the villas and furniture, maintenance, the sun umbrellas and access to the sea from the water villas. Your comments have been shared with our management and engineering teams for careful review, as maintaining our facilities to the highest standards is very important to us. We also regret about your disappointment with the all-inclusive offering, cocktail preparation and communication from the team. Your feedback is extremely valuable and helps us identify areas where we must improve. We truly appreciate that you have chosen to return to our resort multiple times, and it is therefore particularly disappointing to know that this visit did not fully meet your expectations. We sincerely hope that we may have the opportunity to welcome you again in the future and provide you with a much improved experience. Kind regards. Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. K., Sunny greetings from Mercure Maldives Kooddoo Resort ! Thank you very much for your beautiful review. We are truly delighted to read that your Maldives holiday felt like “paradise” from arrival to departure and that our small, personal atmosphere made your experience so special. It is wonderful to know that you enjoyed both the Beach Villa and the Ocean Villa, as well as our vibrant house reef. Spotting sharks, turtles, rays and even dolphins from your terrace certainly makes for unforgettable memories. Your kind words about the buffet at Alita and the quality and variety of our All-Inclusive offering mean a lot to us. We will proudly share your special compliments with Thiloma, Poppy and Ida - they will be thrilled to know they captured your heart. At the same time, we truly appreciate your constructive feedback regarding the villas and Wi-Fi speed. Please rest assured that your comments are taken seriously, as we continuously work on maintenance improvements and connectivity enhancements to elevate our guest experience further. Thank you once again for choosing us for your Maldives escape. We would be honored to welcome you back to our island paradise for another memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Heidi, Thank you very much for taking the time to share such a comprehensive and thoughtful review of your stay with us. We truly appreciate your detailed feedback and are delighted to read that you enjoyed so many aspects of your holiday at Mercure Maldives Kooddoo Resort. It is wonderful to know that you found our team exceptionally friendly and helpful, that you enjoyed the quality of our food and beverages, and that you felt our all-inclusive offering was good value. We are also pleased that your Overwater Villa left such a positive impression and that you enjoyed the beautiful house reef and its healthy marine life. Congratulations on completing your first dive with us - we are especially proud that our dive center team contributed so positively to this memorable experience. Your kind recognition of host Abby and our housekeeping team is also sincerely appreciated and will be shared with them. At the same time, we deeply regret that the unexpected electrical issue on the final day of your stay had such a significant impact on your holiday. We fully understand how disappointing it must have been, especially with a four-night stay, to lose your last day to packing, waiting for information, and relocation. Please accept our sincere apologies for the inconvenience and frustration this caused. We would like to clarify that all guests at relocation stage had option to cancel their remaining nights and receive a refund if they so wished. However, as this situation occurred during a peak travel period, securing suitable last-minute accommodation in the Maldives was extremely challenging. In addition, due to the country’s unique geography, arranging transfers at very short notice is logistically complex. Under these difficult circumstances, our team worked intensively to provide what we believed to be the best possible solution, including relocation to 5-star resorts with all transfer arrangements fully organized, so that our guests would not have the added stress of finding alternative accommodation or managing logistics themselves. Your feedback regarding the communication during this situation and the expectation of a more guest-centric approach in cases beyond the guest’s control is very valuable to us. We also note your comments regarding the booking communication prior to arrival, particularly concerning flight and transfer details. We would like to kindly clarify that, due to the operational reality of the Maldives, domestic flight schedules are often finalized only a few days in advance, as they depend on the airline’s routing and operational planning. For this reason, confirmation of domestic flight timings and related transfer details can unfortunately only be shared closer to the arrival date. That said, we fully understand your expectation for earlier communication, especially when bookings are made well in advance, and we acknowledge that clearer and more proactive updates would help manage expectations better. All of these points have been shared with our management team and are being carefully reviewed as part of our ongoing improvement efforts. We would also like to thank you for your positive ratings on our sustainability initiatives, cleanliness standards, breakfast selection, and the professionalism of our team. While we regret that your check-out and departure experience did not meet expectations, we are grateful for your honesty, as it helps us identify areas where we can do better. Despite the challenges you encountered, we are pleased to know that you were overall satisfied with your stay. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with a smoother, more seamless experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. D., Thank you for taking the time to share such detailed feedback about your stay. We regret that the events during your vacation led to such strong disappointment, particularly the early termination of your stay. The decision to evacuate the resort was taken following an unexpected and critical power failure, with guest safety as the sole priority. We recognize that the relocation process felt rushed and insufficiently explained, and that the alternative resort did not meet your expectations. Your comments are taken very seriously and have been escalated for internal review. We would also like to clarify that at the time of relocation, guests were given the option - should they feel dissatisfied with the alternative accommodation - to cancel the remaining nights of their booking and make their own arrangements at a hotel of their preference. We regret that this option may not have been clearly communicated in your case. It is disappointing to read that your attempts to reach the hotel and brand teams did not result in timely responses, and we acknowledge the frustration this may have caused. While exceptional situations can be complex to manage, your experience clearly shows areas where coordination and communication must be strengthened. Thank you again for your candid feedback. We appreciate you highlighting both the positive aspects, such as the house reef, as well as the areas that require improvement. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mrs. Martha, Thank you very much for sharing your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to hear that you enjoyed your 13-day holiday on Kooddoo Island and that our team, the cuisine, and the vibrant underwater world made a positive impression. We sincerely regret that your final five nights had to be spent at Pullman due to the unforeseen situation, and we understand it was not the experience you were hoping for. Your kind words and encouragement mean a lot to the team as we continue our operations. We look forward to welcoming you back to Mercure Maldives Kooddoo Resort soon for a complete and memorable stay. Wishing you and Mr. Samir Happy New Year! Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. A., Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you truly enjoyed your holiday and especially appreciated the quality and variety of our food, the beautiful beach, the available leisure activities, and our reliable standards of cleanliness and hygiene. Your positive comments about our team are highly valued and will be shared with them. At the same time, we sincerely apologize for the inconvenience you experienced during your departure. This is certainly not in line with our service standards. Please be assured that your feedback has been shared with the relevant teams so that these processes can be reviewed and improved. We truly hope to have the pleasure of welcoming you back in the future and providing you with an even more seamless and memorable experience. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Thomas, Thank you for taking the time to share your feedback and for choosing Mercure Maldives Kooddoo Resort. We are delighted to hear that you enjoyed the beautiful beaches, the balanced breakfast, and the intimate and private atmosphere of the resort, as well as the scenic views throughout your stay. At the same time, we sincerely apologize for the disruption caused by the power outage and the resulting need for guests to leave the island. We fully understand how frustrating and confusing the communication during this situation must have been. Please be assured that your feedback regarding the information flow and staff handling of the situation has been shared with our management team for review, so we can improve our response in future unforeseen events. We truly appreciate your recognition of our team’s efforts and your positive comments on the accommodation, cleanliness, and sustainable initiatives. Your feedback is invaluable as we continue to enhance the guest experience. Thank you again for your honest review, and we hope to have the opportunity to welcome you back for a seamless and relaxing stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Susanne, Thank you very much for sharing your detailed feedback following your recent stay at Mercure Maldives Kooddoo. We are delighted to hear that you enjoyed our beautifully appointed rooms, the high quality of our restaurants, and the warm, professional service from our restaurant and bar teams. Your kind words about their empathy and friendliness truly mean a great deal to us. At the same time, we sincerely regret the inconvenience caused by the lack of coordination between your assigned host, our reception team, and the diving school. We understand how important the snorkeling activity was for you, and we are very sorry that you were unable to experience it. Please rest assured that your comment has been shared with the concerned teams, and we are reinforcing our communication and scheduling procedures to prevent this from happening again. Regarding the environmental fee, we fully understand your concern. The Green Tax is a mandatory government-imposed fee applicable across all Maldives resorts, and not a discretionary charge set by the hotel. However, we recognize that the communication around such fees should always be clear and transparent, and we will review how this information is presented to ensure it is better understood prior to arrival. Despite the challenges you experienced, we are truly pleased that our restaurant, bar, and service teams made such a positive impact on your stay. Your appreciation will be proudly shared with them. Thank you once again for your thoughtful feedback. We hope to have the opportunity to welcome you back and provide an even smoother stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Markus, Thank you very much for your wonderful feedback and for rating your stay with a perfect score. We are delighted to know that you were completely satisfied and that our service, facilities, and team all contributed to a great experience. It is a pleasure to read that your arrival, accommodation, breakfast, WiFi, cleanliness, and overall service met your expectations in every aspect. Your kind words truly motivate our team to continue delivering exceptional hospitality. We sincerely appreciate your recommendation and the time you took to share your impressions. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another relaxing stay at Mercure Maldives Kooddoo. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Z., Thank you very much for your wonderful feedback and for choosing Mercure Maldives Kooddoo for your holiday. We are delighted to hear that you thoroughly enjoyed your stay, felt at home in your beach villa, and appreciated the cleanliness, comfort, and warm atmosphere our team strives to create. It is especially rewarding to hear your praise for our culinary team and your memorable dining experiences at both Alita and Vista. Your kind words will certainly motivate our chefs and the entire team. We also appreciate your constructive comment regarding the fishing nets washed ashore. Please rest assured that we have already shared this with our island team to ensure more frequent monitoring and removal, helping us maintain the pristine beauty of our beaches. Thank you once again for your warm compliments and recommendation. It was a pleasure having you with us, and we look forward to welcoming you back to our little paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. S., Thank you for your wonderful review! We are truly delighted to hear that your stay with us felt like a dream vacation. It means a great deal to our entire team to know that the warm, family-like atmosphere and genuine care we strive to provide made your holiday not just enjoyable, but truly special. Your kind words about feeling welcome and comfortable are the highest compliment we could receive. Creating memorable, heartfelt experiences is at the core of what we do, and it was our pleasure to host you. We are also pleased that you enjoyed the comfort of your accommodation, the quality of our dining options, the resort facilities, and our sustainability efforts. Knowing that every part of your stay met your expectations is incredibly rewarding for us. Thank you once again for choosing Mercure Maldives Kooddoo. We would be thrilled to welcome you back for another unforgettable stay in island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Anna K. L., Thank you very much for sharing such a beautiful and detailed review of your recent stay with us at Mercure Maldives Kooddoo Resort! We’re truly delighted to hear that you had a wonderful experience in your Overwater Pool Villa and enjoyed the stunning marine life just steps from your deck. It’s heartwarming to know that you appreciated our culinary offerings, both at the buffet and à la carte restaurants, and that our team took special care to cater to your vegetarian preferences. Your kind words about our team’s attentiveness, warmth, and genuine hospitality mean a great deal to all of us. Thank you once again for your thoughtful feedback and recommendation. It was a true pleasure having you with us, and we look forward to welcoming you back soon for another memorable island escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Marie, Thank you so much for your wonderful review and for choosing Mercure Maldives Kooddoo Resort for your stay. We’re thrilled to know that you were very satisfied with the service, cleanliness, and beautiful accommodation, and that our friendly team made such a great impression. A special thank you for recognizing Poppy, Ali, and Paki - they will be delighted to hear that they helped make your experience even more memorable. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back soon for another relaxing stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. B., Thank you very much for your wonderful review and for describing your stay with us as “a perfect relaxation dream.” We’re absolutely delighted to know that you felt so warmly cared for from the moment you arrived until your departure. It’s truly rewarding to hear that our team’s genuine smiles and friendly conversations made such a lasting impression. A special thank you as well for mentioning Poppy and Kori - they will be thrilled to know they contributed to your perfect experience. Your kind words mean a lot to all of us, and we can’t wait to welcome you back soon for another memorable and relaxing escape in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. S., Thank you very much for your wonderful review! We’re thrilled to hear that you had such a great holiday with us and that you appreciated our friendly team and delicious food. Your kind words mean a lot to us, especially your special mention of our chefs - we’ll make sure to pass along your compliments to the kitchen team! It was a pleasure to have you with us at Mercure Maldives Kooddoo Resort, and we truly hope to welcome you back again for another relaxing and memorable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort