Mercure Maldives Kooddoo Resort 4성

Dear Mr. L., Thank you very much for taking the time to share your feedback following your recent stay with us at Mercure Maldives Kooddoo. We are delighted to hear that you enjoyed the beautiful surroundings, excellent water quality, and your experience with our Dive Center team. It is wonderful to know that their friendliness and professionalism contributed positively to your stay. At the same time, we sincerely appreciate your comments regarding the slower service you experienced at Alita and Vista. Please rest assured that we will review this with our team to strengthen communication, responsiveness, and overall service consistency. Your observations are extremely valuable in helping us improve. We hope to have the pleasure of welcoming you back in the future for an even more seamless and memorable experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Hoyong N., Thank you for sharing your feedback following your stay at Mercure Maldives Kooddoo Resort. We are pleased to know you appreciated our convenient location, the cleanliness of the resort, and the warm hospitality of our team. We are, however, sorry to hear that the dining experience did not fully meet your expectations. Please be assured that your comments regarding menu variety and snack options have been shared with our culinary management team for further review and improvement. Kindly note that the Pool Bar snack menu is available during the bar’s operating hours on a chargeable basis, as it is not part of the All-Inclusive package. This information is indicated in the resort directory and the meal inclusions sheet provided to all guests upon check-in. We appreciate your feedback, which helps us continuously improve the guest experience. We do hope to have the opportunity to welcome you again and deliver a more satisfying and seamless stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Minkyoung, Thank you so much for returning to Mercure Maldives Kooddoo Resort and for sharing such a heartfelt and thoughtful review. It’s truly an honor to welcome you back for a second visit, and even more rewarding to know we’ve been able to create wonderful memories for both of your stays. Your kind words about our peaceful atmosphere, beautiful surroundings, and the cleanliness of the resort mean a great deal to us. We're especially pleased that our adults-only setting and limited number of villas continue to provide the relaxing escape you’re looking for. We are also touched to hear how much it meant to you that our team remembered your return - it’s this kind of personal connection that we always strive for. A special thanks goes to Ali, who will be thrilled to hear that his attentive care made your stay even more enjoyable. Thank you again for your trust and kind recommendation. We truly look forward to welcoming you for your third visit to our island paradise! With warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Yuhyeon, Thank you so much for your kind feedback and for taking the time to share your experience at Mercure Maldives Kooddoo Resort. We’re truly delighted to hear that you enjoyed your stay — from the crystal-clear waters ideal for snorkeling to our clean facilities, delicious food, and the warm hospitality of our team. It’s also wonderful to know that you appreciated the insights provided by our biologist at the dive center; we’re proud to offer unique, enriching experiences like these to our guests. Your perfect ratings and recommendation mean a great deal to us. We’re especially grateful for your kind words about our staff — they’ll be thrilled to know they made your visit so memorable. We hope to welcome you back to our island paradise again soon! Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo

소중한 의견 남겨주셔서 감사합니다! 깨끗하고 편안한 숙박과 시원한 에어컨이 있는 식당을 만족스럽게 이용하셨다니 기쁩니다. 자연 환경 속에서 발생할 수 있는 개미와 모기에 대한 이해에도 감사드립니다. 비치 빌라 이용객들을 위한 리프 접근에 대한 제안 역시 매우 소중히 여깁니다. 현재의 사다리가 위험해 보인다는 점을 참고하여 개선 방안을 검토하겠습니다. 머큐어에서의 수중 환경을 더욱 안전하고 즐겁게 경험하실 수 있도록 노력하겠습니다. 다음 방문 때 더 나은 경험을 제공해드리길 기대합니다. 감사합니다, 스테파니아 반피 리조트 매니저