ママ シェルター パリ イースト 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,710 件のレビュー

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ママ シェルター パリ イースト - Image 3
ママ シェルター パリ イースト - Image 4
109 Rue De Bagnolet, 75020 パリ, フランス

説明

ホテルのその他の情報

  • Mama の歴史上重要な第一号店がオープン

  • カラフルで陽気なデザイン

  • 居心地のよい屋上

  • 1 階にピッツェリアがあります

  • 3 つのスタジオ（カンファレンスルーム）をご利用いただけます

当ホテルの客室

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ホテル所在地

ママ シェルター パリ イースト

109 Rue De Bagnolet
75020 パリ
フランス

GPS:48.859735, 2.402793

電話番号
ファックス +33 1 43 48 48 49

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,710 件のレビュー

トリップアドバイザーの評価  4.1/5  2,433 件のレビュー

部屋がきれいで快適

お客さまの声 4.0/5

Chisato ビジネス - 確認済みレビュー すべて

部屋が暗いので、もうちょっと全体的に明るいと有難いです 電子レンジが部屋にあることが便利でした

Hello 🤗 ! Notre MAMA TEAM vous remercie d’avoir partagé votre ressenti suite à votre séjour Parisien ! Nous sommes ravis que votre escapade dans la capitale vous ait laissé un bon souvenir 🥰. Nous sommes néanmoins désolés pour le problème d'éclairage dans votre chambre. Sachez que nous ferons de notre mieux pour que ça ne se reproduise plus lors de votre prochaine venue soit un réel sans faute 😊 !! Toute la team MAMA a hâte de vous revoir 🧡 MAMA LOVES YOU Juliette

Poor service and terrible food

トリップアドバイザーの評価 1.0/5

Mark A ビジネス - トリップアドバイザー認証口コミ

We ate in the restaurant and had average service and terrible food. I had to send mine back and waiter said he thought it had been reheated from lunchtime. My colleague had ribs that he left as they were pink. We told the waiter but he offered no solution. We were told that we couldn’t have a drink at the table as they needed it for another booking, we weren’t even offered dessert. We were told we could get a drink at the bar where we had to wait for ages as they seemed under staffed. Wouldn’t go again

Hello Mark🙂 ! MAMA would like to thank you for taking the time to write to us following your stay with us. We are sorry that the service and performance did not live up to your expectations 😥. Please accept our sincerest apologies. Mama Shelter Hotels are eager to offer you the best quality of service for your stays, therefore, your feedback is very valuable 💕!!! Rest assured that MAMA will do everything in its power to improve the quality of the services mentioned 🥰 Once again, our MAMA TEAM thanks you for your comments and hopes to regain your trust during a future stay 😊!!!! We hope to see you again at MAMA, in Paris or at another MAMA anywhere in the world 🗺! MAMA LOVES YOU ❤

Same as usual except the restauration expérience

トリップアドバイザーの評価 4.0/5

villa k トリップアドバイザー認証口コミ

We have always enjoyed staying here, but unfortunately, this time, our experience was overshadowed by the behavior of the restaurant manager. Despite the restaurant being almost empty, he insisted on seating us at the smallest table available. When we politely requested a better table, he declined in a dismissive and unprofessional manner, claiming the restaurant was very busy—even though it clearly wasn’t. Throughout the evening, the manager stared at us for no apparent reason, which made us feel extremely uncomfortable, as if we had done something wrong. Thankfully, Tila made our evening more pleasant with her excellent service, but the manager’s attitude seriously impacted our overall experience. Hospitality should make guests feel welcome, and unfortunately, this was not the case.

Thank Sir for joining us in our restaurant on Monday January 20th . I'm very sorry to hear that our service didn't match your expectation. We are doing our best to please all our guest's request, sorry if we were unable to make it happend this time. We are looking forward to welcoming you again Mama Loves You ✨ Nicolas Mourier - F&B Director

Great customer service and a spectacular hotel experience in Paris

トリップアドバイザーの評価 5.0/5

kajelks トリップアドバイザー認証口コミ

I'd like to give Laëtitia MASMONDET Assistant Front Office Manager MAMA SHELTER PARIS EAST a huge shout out for fantastic customer service. Her attention to our needs was impressive. Mama Shelter Paris East is a hidden gem in the 20th arrondissement and our go to spot. They are friendly and the pillows and bed are fantastic as jet lag kicks in. The breakfast in the morning is absolutely a highlight.

Hello! Wow, thank you so much for the kind words! We’re so happy to hear that your experience at Mama Shelter Paris East was exceptional, and we’ll be sure to pass along your special shout-out to Laëtitia! We’re also glad to hear you enjoyed the comfy beds and the breakfast – we know how important it is to start the day right, especially after a long flight. It’s fantastic to have you as part of the Mama family, and we can’t wait to welcome you back for your next visit to Paris! Thanks again for sharing your experience. Until next time! ✨💫 MAMA LOVES YOU

Style over substance

トリップアドバイザーの評価 2.0/5

Alice I トリップアドバイザー認証口コミ

Stayed here for the second time, and it’s totally changed- really disappointing experience that was meant to be for a celebratory birthday weekend. Now feels like it’s style over substance and the focus is on the restaurant and bar at the weekend rather than the hotel. Long wait to check in and only one flustered staff member left to deal with a really long queue including people complaining. A really poor breakfast experience with no free tables, no plates, bowls and limited food. On the first day I had cereal out of a glass as there were no bowls and then was told there wasn’t a single spoon, as they were all in the dishwasher. It seemed really short staffed with staff who couldn’t keep up with the number of people at breakfast. I understand it sometimes get busy but the hotel should be able to run at capacity. I Recommend going to one of the local places instead for better value, and better coffee. Poorly stocked room- needs a kettle if you have to wait fifteen minutes for a coffee at breakfast. Hanging light broken and on the floor leading to a dimly lit space. Comfy bed though which was the one plus. The roof bar which was meant to be a highlight wasn’t great. No music, the furniture was very wet and the service was extremely slow considering we were only one of three tables there. Staff too busy chatting and on their phones to take our order, telling us to wait. The best thing about the stay was the area. Whilst a bit further away from the centre, lots of really nice cafes and bars near Gambetta and Alexandre Dumas- and great to see a different part of Paris.

Hello, Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your recent stay was disappointing, especially for a special occasion. We understand your frustration, and it’s clear we missed the mark on several aspects of your experience. We take your comments about the check-in process, breakfast service, and room conditions seriously. A long wait at check-in and the issues with breakfast, such as the lack of tables, bowls, and spoons, are absolutely not the standard we aim to provide, and we’ll be looking into these areas to ensure they’re addressed. We understand how important it is for everything to run smoothly, especially during busy times. We also appreciate your feedback about the roof bar and room, and we’ll make sure to investigate these issues. The broken light and the lack of certain amenities are certainly not acceptable, and we will take steps to fix these problems immediately. It’s great to hear that you enjoyed the local area—Gambetta and Alexandre Dumas have some fantastic spots to explore, and we’re glad that was a highlight of your trip. Thank you again for your detailed feedback. We hope you’ll give us another chance to show you the true Mama experience during your next visit. We’re committed to making improvements and ensuring your next stay is much more enjoyable. MAMA LOVES YOU

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 13 件のレビュー 7.4/10 インターネット
  • 698 件のレビュー 7.5/10 料理
  • 593 件のレビュー 8.9/10 雰囲気
  • 582 件のレビュー 8.8/10 朝食
  • 569 件のレビュー 6.3/10 快適さ

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