The Park Lane Hong Kong - A Pullman Hotel

Though long queue of Valentine, family members and I were taken well by your collleagues. Especially Keith served us diligently. Perhaps you should think of another way of speedy checkin on the next event. Anyway, the stay was very good.

We had a great experience on our last stay(Sep2020) so when we looking for a place to celebrate our Christmas weekend we chose to stay with Park Lane Pullman again. Thanks for Cason arranged our room upgraded to the one with bathtub. We love the bathtub and rainshower in our room. The lady at check-in also gave us a small bag chocolate for Christmas. All the staff are warm friendly and helpful. We enjoyed our holiday and will come back next time.

An enforced 14 day quarantine was made more than tolerable by this lovely hotel. A beautifully designed and decorated room looked out over a spectacular view of Victoria Park and the harbour. A proper office chair made working comfortable, and the bed also was very nice. Best of all, I signed up for the three meals a day food package, which offered a terrific a la carte menu with multiple choices for breakfast, lunch and dinner - all of which were tasty and served exactly at the time I wanted. And finally the staff were fabulous, always with a smile and great professionalism! Thank you Pullman Park Lane team!

As Skype was fully booked this time, we had lunch in the bar area. The unblocked seaview from Tsing Yi to Kwun Tong was excellent and even better than sitting in the restaurant. The only disadvantage was the dessert trolley could not move up to the bar area. Food was good. Staff was helpful and friendly. Facilities and cleanliness of room were good. Direction over Victoria Park with seaview facing North Point and Kwun Tong was excellent. Cocktail class was very interesting and knowledgeable. For the breakfast at Platy, coffee remained refreshing. Food and service were good. Special privileges were given to Accor Plus members, such as complimentary wines, fruit platters, macaroon, welcome drink. Good reason to keep the membership continuously. Equipment in the gymnasium was sufficient and functional. Infection control measures considered to be sufficient at the moment. Overall experience was excellent and wonderful.

It is a nice property in the heart of the main city of Hongkong where you can relax comfortably. Staffs are very humble and cooperative. Most of the shopping areas are near by. Rooms were of great harbor view.

Conveniently located near causeway bay station. Post office is just at the opposite side of the road inside the Windsor House. Sogo department store, Donki, supermarket and different luxury brands are all nearby. Wonderful for your few days in Hong Kong. The loyalty service of this hotel is doing very well. They follow up promptly about my enquiries. FNB is also very nice there. I had the executive lounge offer at the Ebb & Flow which provided very attentive service. Well done and thanks. 👍🏻👍🏻

Location is so convenience, you can find anything you need within a walking distance, the services are so professional and the room is cozy and specious. There is nothing I can complain about this hotel.

Service and quality of food at Skye were excellent. Spectular view can be seen from this restaurant on top floor. Breakfast provided at Playt was refreshing. Coffee was excellent. Welcome drink provided at Ebb & Flow was above expectations. Wide variety of wines was provided for selection. Snacks were also provided. Good service and attractive views enjoyed at the executive lounge. Dessert class coducted there was very interesting. Trainer chefs were very caring and patience in explaining and following up with the participants. Location of Park Lane is excellent. A walk in the Victoria Park was very relaxing. Request of late checkout was needed to obtain more time for shopping in the nearby arcades. Overall experience was wonderful and amazing!

It's sweet that hotel had upgrade our room to premium deluxe room with park & harbor view and wrote us a birthday card with a box of macaroon. I booked a birthday cake at SKYE it's great that they can arranged to deliver the cake to our room. We also have great time at SKYE for our birthday dinner & the next day lunch. The check in staff had arrange late check out for us then we no need to rush for our lunch & tea time on day of check out. Very friendly and nice services.

I stayed at this hotel to fulfill the Hong Kong's Government 14 days Self Quarantine requirement. There were only a handful of decent hotels which I could choose for such a stay It was definitely better than my expectations as the hotel was very attentive for this stay. Even though I was not allowed to leave my room, the hotel responded to all my requests. The only draw-back was the overall hot water temperature was not hot enough.

On arrival we were greeted by the executive team in the lobby and escorted to the executive lobby. All check-in formalities were completed quickly and easily. In the course of our stay, every wish was immediately fulfilled. The rooms were very nice and in excellent condition. We felt very comfortable during our entire stay in the hotel. The hotel is very central, so many areas in Hong Kong are within walking distance. Special thanks to Mrs. Carol Chan (Executive Floor Supervisor) and your team. Whenever we used the rooms, the team was available to us quickly and discreetly. This is how traveling and a hotel stay are fun!

We chose Hk over other countries and we made the right decision. Contrary to the news, over-all HK was peaceful and the front desk informed us of all the public events. It guided us where to go. We enjoyed the service particularly at the executive lounge

We were informed multiple times that children under 12 are strictly prohibited in the lounge because they are serving alcohol all day long. We were extremely disappointed when we saw 1 couple walked into the lounge with their daughter during cocktail hour for 2 days!! We complained about this matter, and explained that it was the management decision to give exception for this family, which i think very unfair for us and other guests with children under 12 years old. We felt that may be because we are chinese and the family with special treatment was American or European so that they got “SPECIAL TREATMENT”. We are really disappointed with Pullman Hong Kong management.

This hotel is a good advertisement for the Pullman brand (almost as good as a Sofitel). The staff are friendly and helpful. The room, although small by Australian standards has recently been refurbished in a tasteful manner. The rain shower is a talking point amongst guests. The location is good. Opposite Victoria Park allows an unobstructed view of the park and the harbour.

I usually evaluate hotel service on two perspective. First, its hardware - the room condition, its amenities, location and second its software - how the management and staff make me feel welcomed. Location wise, it is located at Causeway Bay and right beside the Victoria Park, this hotel can suit business travelers really well. And I was really impressed with the design of this hotel; on my previous two Pullman stays in other properties I never seen the iconic design symbol of Pullman Hotels. I could not understand why they call Pullman a Premium brand, but only after I visited the Park Lane, I could realize Pullman is an upscale hotel. And also I was aesthetically impressed and inspired on how they used art works and colors on their property. The only downfall of this hotel, as many other guests have pointed out, is lack of pool. Hong Kong and its hoteliers are famous for their service, so there is always a guarantee that they won't fail you but I always had the feeling that I was being cared by the Park Lane team even before I checked in. I really want to thank Park Lane's Guest Relation Team, especially Ms. Gigi Yeung, for her service and smile during my stay.