The Park Lane Hong Kong - A Pullman Hotel

Catatan tamu Avis 4.3/5 12.177 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

Bagaimana itu bekerja?
Accor Live Limitless

Gratis: Daftar sebagai anggota

Saat memesan di hotel ini:

  • Saya mendapat poin Status & Reward

  • Saya dapat menggunakan poin Reward

  • Saya mendapatkan manfaat dari keunggulan

  • Saya dapat memanfaatkan harga khusus anggota

+ 23 Layanan

Keistimewaan hotel

  • Gratis WIFI dan penggunaan ponsel dengan data 4G dan panggilan lokal

  • Berganti nama pada tahun 2015, dan sejak saat itu terus dipugar dan diperbarui.

  • Kamar Executive Baru dan Lounge dengan sarapan gratis dan diskon

  • Bar atas atap dengan pemandangan indah Victoria Harbour dan Victoria Park

  • Di pusat kota, 2 menit dari metro dan halte bus terdekat

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • Check-in online
  • WIFI/Akses Internet
  • Parkir dalam pribadiLayanan berbayar
  • Akses bagi tamu disabilitas
  • Permintaan titip anakLayanan berbayar
  • 100% hotel bebas rokok
  • Memiliki penyejuk ruangan
  • Resepsionis buka 24 jam
  • Laundry
  • Butik/belanja
  • Portir
  • Concierge
Katering
  • SarapanLayanan berbayar
  • 3 Restoran
  • 1 Bar
  • Layanan kamar
Rekreasi dan aktivitas
  • Pusat kebugaran
  • Kesehatan
  • Permintaan titip anakLayanan berbayar
  • Jalur jogging (di dekat)
Layanan bisnis
  • 22 Ruang pertemuan
  • Pojok Web dengan Mac
  • Pusat bisnis dengan staf dukungan
  • Sedia layanan fotokopi/cetak

Lokasi hotel

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay
 hong kong
daerah administratif khusus hong

Tel: +85222938888

Faks: (+852)25767853

Check-in dari 14h00

Check out sampai 12h00

  • CITY FLYER :  A11 VICTORIA PARK

  • MTR :  ISLAND LINE CAUSEWAY BAY

  • Dengan pesawat

    HONG KONG INTL Pada 40km / 24,85 mil

GPS :22.281154, 114.186267

Akomodasi kami

KAMAR CLASSIC, 1 Tempat Tidur Queen, Pemandangan Kota

  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

KAMAR CLASSIC, Tempat Tidur Twin, Pemandangan Kota

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

KAMAR DELUXE, 1 Tempat Tidur Queen, Kamar Baru Direnovasi dengan Pemandangan Kota

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 30 / 323 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

KAMAR DELUXE, Tempat Tidur Twin, Kamar Baru Direnovasi dengan Pemandangan Kota

  • Maks. jumlah orang: 3
  • Area: Dari 30 / 323 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

KAMAR PREMIUM DELUXE, 1 Tempat Tidur Queen, Pemandangan Victoria Harbour atau Victoria Park

  • Maks. jumlah orang: 3
  • Area: Dari 34 / 366 sq ft
  • Pemandangan: Pemandangan taman *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

KAMAR PREMIUM DELUXE, Tempat Tidur Twin, Pemandangan Victoria Harbour atau Victoria Park

  • Maks. jumlah orang: 3
  • Area: Dari 34 / 366 sq ft
  • Pemandangan: Pemandangan taman *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

1 bed Qn StdKamar Standar 1 bed queen

  • Maks. jumlah orang: 2
  • Area: Dari 34 / 366 sq ft
  • Pemandangan: Pemandangan pelabuhan, Pemandangan taman, Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi

PREMIUM PULLMAN ROOM, 2 Single Size Beds, Top Floors, City or Victoria Park/ Harbour View

  • Maks. jumlah orang: 2
  • Area: Dari 34 / 366 sq ft
  • Internet nirkabel di kamar
  • Internet kecepatan tinggi

KAMAR KELUARGA, 2 tempat tidur Queen atau 1 Queen, 1 Single, dan 1 Sofa. Pemandangan kota

  • Maks. jumlah orang: 4
  • Area: Dari 34 / 366 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

KAMAR KELUARGA PREMIUM, 2 tempat tidur Queen atau 1 Queen, 1 Single, 1 Sofa. Pemandangan taman

  • Maks. jumlah orang: 4
  • Area: Dari 34 / 366 sq ft
  • Pemandangan: Pemandangan taman *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

KAMAR DELUXE EXECUTIVE, 1 Tempat Tidur Queen, Akses ke Lounge, Lantai Atas, Pemandangan Kota

  • Maks. jumlah orang: 2
  • Area: Dari 30 / 323 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)

PREMIUM DELUXE EXECUTIVE, 1 Tempat Tidur Queen, Akses Lounge, Menghadap Victoria Harbour/Park

  • Maks. jumlah orang: 2
  • Area: Dari 34 / 366 sq ft
  • Pemandangan: Pemandangan taman *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Jubah mandi
  • Fasilitas pembuat kopi/teh
  • Penyemir sepatu(...)
Kamar

Restoran dan bar kami

SKYE

Jenis hidangan: Prancis

Bergaya perkotaan, SKYE menciptakan suasana elegan sekaligus menampilkan pemandangan menakjubkan cakrawala Hong Kong. Memiliki kelas tersendiri, SKYE mengutamakan menu Prancis kontemporer dan koktail kreatif yang akan memukau Anda.

Makan siang

12:00 - 14:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

18:30 - 22:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

EBB & FLOW

Jenis hidangan: Internasional

Lobi lounge santap sepanjang hari yang sangat bergaya dan bernuansa seni dan desain menawarkan kopi adiboga, koktail racikan, anggur terbaik, kue hangat, eclair khas, dan aneka menu makanan lezat. Dilengkapi WIFI gratis dan stopkontak untuk bekerja.

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

PLAYT

Jenis hidangan: Internasional

Restoran kosmopolitan ceria yang buka sepanjang hari dengan konsep prasmanan inovatif dan menu à la carte ini menawarkan sajian klasik Kanton lokal dan masakan adiboga internasional. Sajian utamanya termasuk pizza dan tandoori dari oven kayu bakar.

Makan siang

06:00 - 14:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

18:30 - 21:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

SKYE ROOFBAR

Foto non-kontrak

Dek luar-ruang yang didominasi bar persegi yang bercahaya, menawarkan pemandangan menawan Pelabuhan Victoria dan Victoria Park, menyajikan koktail mewah yang diracik dengan minuman beralkohol artisan dan camilan lezat. DJ hotel tampil setiap malam.

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 22

  • Ukuran maksimal: 603

  • Kapasitas maksimal: 400 orang

  • Kapasitas perjamuan maksimal: 240 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
The Park Lane Hong Kong - A Pullman Hotel

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.3/5

12.177 ulasan

tripadvisor

Peringkat TripAdvisor 4.5/5

2.651 ulasan

2020 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2020

I'm back again!

Catatan Tripadvisor 5.0/5

MKP539 Couples - 16/04/2021 Ulasan TripAdvisor tersertifikasi

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

Dear MK Phairatphiboon, Thank you for taking the time to share your impressions following your recent stay with us. We are thrilled to read that we were able to make your stay memorable on this special occasion. We appreciate your great feedback and look forward to the opportunity to sparkle you again in the near future. Sincerely, Luc Bollen General Manager

Good Service

Catatan Tripadvisor 4.0/5

tobytobyto 08/04/2021 Ulasan TripAdvisor tersertifikasi

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

Dear tobytobyto, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We valued your feedback greatly for us to constantly monitor and assessing our quality of services and facilities to enhance guests' future experience. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Luc Bollen General Manager

hotel good

Catatan Tripadvisor 4.0/5

ccln24 06/04/2021 Ulasan TripAdvisor tersertifikasi

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good

Dear ccln24, Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay, and in particular our services and convenient location. Rest assured your comments on accommodation will be shared with respective Department Head to make the improvement. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

REPEATED STAY

Catatan Tripadvisor 5.0/5

domwoocs 31/03/2021 Ulasan TripAdvisor tersertifikasi

We often return to the same hotel for a relaxing break every now and then, especially if it is a convenient place where we can get to most things easily.  PARK LANE HK @Causeway Bay is a great choice in that regard. The staycation does have a specific attraction with its complimentary class from a wide range of choices including Cocktail, Tarot, Yoga, Art Jamming, Fitness, Dessert making, Cooking and even Photography.  A refreshing new idea to enrich your other interest during the relaxing stay.  Of course, the closure of Fitness Centre and Swimming Pool is as ordered by the Hong Kong Government at this Pandemic time but I doubt few travellers will ever make the best use of such facilities at the best of time. From the car park attendant (Sony and others) to room and restaurant services one feels being welcomed and attentive. It is a relatively old Hotel in the prime commercial/business centre yet it's been modernized with its bright and good size room by HK standard. The open view of Victoria Park or Harbour would add value to the delightful stay.

Dear domwoocs, Thank you so much for sharing such an amazing review on TripAdvisor community! It is rewarding to read that you enjoyed all the aspects of your experience with us once again. We appreciate your kind words about our team, they are more than happy to learn that their hard work had made such a difference to your stay. We truly look forward to having you back again soon! Sincerely, Luc Bollen General Manager

Good location and the room is stylish

Catatan Tripadvisor 5.0/5

ayshhk 21/03/2021 Ulasan TripAdvisor tersertifikasi

This is the first time I stay in the hotel. There are many shops and food outlets within walking distance. The check-in process is fast and the staff member is polite. My room is upgraded to the Premium Pullman Room which is on the 24th floor. The view from the room is great. Victoria Park and the harbour can be seen clearly. The quality of the amenity items is excellent. I appreciate the welcome card from the Loyalty Service Team. As it is the period of Chinese New Year, a mandarin pot tree is drawn and new year blessing is written on the card. I like the card very much. Thank you Hannah, Gigi, Cason, Wing and Cindy. I hope I can meet all of you on my next stay in the future. On the second day of my stay, I have my lunch at the Skye Rooftop Bar. The environment is comfortable and the view is gorgeous. The food is excellent as well. The bread rolls and the salad is fresh. The lamb is tender. The dessert plate at the end is delicious as well. I really enjoy the dining experience on that day. However, I feel a bit uncomfortable when I have my welcome drink after check-out. At the moment I enter EBB & Flow on the lobby floor, I am requested to use the app "Leave Home Safe", I tell the staff member at the entrance that I do not have the app. She says I can download it immediately but she does not give me another option that I can leave my contact infomation instead. Until I say I would rather give her my contact information, she just rememberthat she can write down my information. I hope it is because it is the first day of implementing this measure and the staff member cannot react promptly. Anyway, the overall experience of the stay is excellent and I would like to have another stay in the future.

Dear ayshhk, Thank you for taking the time to share your recent experience on TripAdvisor community. It is great to know that you had such a wonderful time with us, especially thanks to our loyalty team. Rest assured your compliments have been shared with the entire team. We appreciate your recommendation and look forward to welcoming you back in the near future. Sincerely, Luc Bollen General Manager

Candice Wong’s Valentine Stay

Catatan Tripadvisor 4.0/5

candicewong828 18/02/2021 Ulasan TripAdvisor tersertifikasi

Though long queue of Valentine, family members and I were taken well by your collleagues. Especially Keith served us diligently. Perhaps you should think of another way of speedy checkin on the next event. Anyway, the stay was very good.

Dear candicewong828, Thank you for sharing your positive review with us. We are glad to know that you and your family had an enjoyable stay and that Keith was able to provide you a smooth check-in process. We appreciate your feedback and will strive to continuously improve the quality of our services. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Belated celebration for Christmas

Catatan Tripadvisor 5.0/5

xxxxlalaxxxx 31/12/2020 Ulasan TripAdvisor tersertifikasi

We had a great experience on our last stay(Sep2020) so when we looking for a place to celebrate our Christmas weekend we chose to stay with Park Lane Pullman again. Thanks for Cason arranged our room upgraded to the one with bathtub. We love the bathtub and rainshower in our room. The lady at check-in also gave us a small bag chocolate for Christmas. All the staff are warm friendly and helpful. We enjoyed our holiday and will come back next time.

Dear xxxxlalaxxxx, Thank you once again for sharing your fantastic experience on TripAdvisor community . It is our pleasure to read that you enjoyed it as much as your previous stay. Your recognition for our team's effort is truly our utmost reward as we genuinely love to pamper our guests. We appreciate your continued support, the Pullman team look forward to welcoming you for another memorable stay again in the near future. Sincerely, Luc Bollen General Manager

A most enjoyable quarantine!

Catatan Tripadvisor 5.0/5

hg4r 26/12/2020 Ulasan TripAdvisor tersertifikasi

An enforced 14 day quarantine was made more than tolerable by this lovely hotel. A beautifully designed and decorated room looked out over a spectacular view of Victoria Park and the harbour. A proper office chair made working comfortable, and the bed also was very nice. Best of all, I signed up for the three meals a day food package, which offered a terrific a la carte menu with multiple choices for breakfast, lunch and dinner - all of which were tasty and served exactly at the time I wanted. And finally the staff were fabulous, always with a smile and great professionalism! Thank you Pullman Park Lane team!

Dear hg4r, Thank you for taking the time to share your wonderful review with us. We are thankful to hear your experience exceeded your expectations and you enjoyed so much of your stay. Your compliments to the team are much appreciated. We do look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Even more amazing for the second staycation at Pullman Park Lane

Catatan Tripadvisor 5.0/5

Eddie168 02/12/2020 Ulasan TripAdvisor tersertifikasi

As Skype was fully booked this time, we had lunch in the bar area. The unblocked seaview from Tsing Yi to Kwun Tong was excellent and even better than sitting in the restaurant. The only disadvantage was the dessert trolley could not move up to the bar area. Food was good. Staff was helpful and friendly. Facilities and cleanliness of room were good. Direction over Victoria Park with seaview facing North Point and Kwun Tong was excellent. Cocktail class was very interesting and knowledgeable. For the breakfast at Platy, coffee remained refreshing. Food and service were good. Special privileges were given to Accor Plus members, such as complimentary wines, fruit platters, macaroon, welcome drink. Good reason to keep the membership continuously. Equipment in the gymnasium was sufficient and functional. Infection control measures considered to be sufficient at the moment. Overall experience was excellent and wonderful.

Dear Eddie168, We are so grateful to have you as one of our valued loyalty members and cannot thank you enough for your great compliments. We will keep up the good work and sincerely look forward to having you back for another amazing experience in the near future. Sincerely, Luc Bollen General Manager

Comfortable Relaxing place in the heart of the city

Catatan Tripadvisor 5.0/5

dilipkumar2019 Business - 24/11/2020 Ulasan TripAdvisor tersertifikasi

It is a nice property in the heart of the main city of Hongkong where you can relax comfortably. Staffs are very humble and cooperative. Most of the shopping areas are near by. Rooms were of great harbor view.

Dear dilipkumar2019, Thank you very much for taking the time to let us know about your stay and for sharing such kind compliments. We are glad to know that your experience was up to your expectations and that you enjoyed both our hotel and the strategic location for shopping. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Perfect! Location and service!!

Catatan Tripadvisor 5.0/5

cathycathy1030 20/11/2020 Ulasan TripAdvisor tersertifikasi

Conveniently located near causeway bay station. Post office is just at the opposite side of the road inside the Windsor House. Sogo department store, Donki, supermarket and different luxury brands are all nearby. Wonderful for your few days in Hong Kong. The loyalty service of this hotel is doing very well. They follow up promptly about my enquiries. FNB is also very nice there. I had the executive lounge offer at the Ebb & Flow which provided very attentive service. Well done and thanks. 👍🏻👍🏻

Dear Cathy, Thank you for taking the time to share your wonderful experience on TripAdvisor community. It is a pleasure to learn that your stay with us was enjoyable and that our facilities and services surpassed your expectations. We appreciate your high recommendation and look forward to welcoming you back again in the near future. Sincerely, Luc Bollen General Manager

Nice to back

Catatan Tripadvisor 5.0/5

d821yip 30/10/2020 Ulasan TripAdvisor tersertifikasi

Location is so convenience, you can find anything you need within a walking distance, the services are so professional and the room is cozy and specious. There is nothing I can complain about this hotel.

Dear David, Thank you for taking the time to share your wonderful review with us. We are glad to hear that you enjoyed our overall facilities as well as the level of services experienced throughout the hotel. We appreciate your continued support to AccorHotels and look forward to the pleasure of welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Good service, good food, value for money package

Catatan Tripadvisor 5.0/5

CPang168 23/10/2020 Ulasan TripAdvisor tersertifikasi

Service and quality of food at Skye were excellent. Spectular view can be seen from this restaurant on top floor. Breakfast provided at Playt was refreshing. Coffee was excellent. Welcome drink provided at Ebb & Flow was above expectations. Wide variety of wines was provided for selection. Snacks were also provided. Good service and attractive views enjoyed at the executive lounge. Dessert class coducted there was very interesting. Trainer chefs were very caring and patience in explaining and following up with the participants. Location of Park Lane is excellent. A walk in the Victoria Park was very relaxing. Request of late checkout was needed to obtain more time for shopping in the nearby arcades. Overall experience was wonderful and amazing!

Dear CPang168, Thank you for taking the time to share your wonderful experience on TripAdvisor community. It is a pleasure to learn that your stay with us was enjoyable and that our facilities and services surpassed your expectations. We appreciate your high recommendation and look forward to welcoming you back again in the near future. Sincerely, Luc Bollen General Manager

Birthday celebration

Catatan Tripadvisor 5.0/5

xxxxlalaxxxx 20/09/2020 Ulasan TripAdvisor tersertifikasi

It's sweet that hotel had upgrade our room to premium deluxe room with park & harbor view and wrote us a birthday card with a box of macaroon. I booked a birthday cake at SKYE it's great that they can arranged to deliver the cake to our room. We also have great time at SKYE for our birthday dinner & the next day lunch. The check in staff had arrange late check out for us then we no need to rush for our lunch & tea time on day of check out. Very friendly and nice services.

Dear xxxxlalaxxxx, Thank you for taking the time to share your experience on TripAdvisor Community. We are glad to hear that you had such a great time and enjoyed the special touches that we had prepared for the birthday celebration. Your recommendation is the best recognition for the team. It is our hope to have the opportunity to welcome you back again in the near future. Sincerely, Luc Bollen General Manager

Better than expected

Catatan Tripadvisor 4.0/5

Perky918 12/07/2020 Ulasan TripAdvisor tersertifikasi

I stayed at this hotel to fulfill the Hong Kong's Government 14 days Self Quarantine requirement. There were only a handful of decent hotels which I could choose for such a stay It was definitely better than my expectations as the hotel was very attentive for this stay. Even though I was not allowed to leave my room, the hotel responded to all my requests. The only draw-back was the overall hot water temperature was not hot enough.

Dear Perky918' Thank you for sharing your positive review of our hotel. We are glad to hear that you had an enjoyable stay and your experience exceeded your expectation. However, we are sorry to learn that the hot water temperature was not at your comfort level. Please rest assured we will review to make the needed adjustment. We thank you for your feedback and look forward to the pleasure of welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Nice and relxing time!

Catatan Tripadvisor 5.0/5

0707Jedi2020 Family - 12/01/2020 Ulasan TripAdvisor tersertifikasi

On arrival we were greeted by the executive team in the lobby and escorted to the executive lobby. All check-in formalities were completed quickly and easily. In the course of our stay, every wish was immediately fulfilled. The rooms were very nice and in excellent condition. We felt very comfortable during our entire stay in the hotel. The hotel is very central, so many areas in Hong Kong are within walking distance. Special thanks to Mrs. Carol Chan (Executive Floor Supervisor) and your team. Whenever we used the rooms, the team was available to us quickly and discreetly. This is how traveling and a hotel stay are fun!

Dear 0707Jedi2020, Thank you for taking the time to share your experience with us. I am glad to know that you enjoyed the exceptional and welcoming services from our team particularly Carol. Your kind words motivate us to continuously strive for excellence. We look forward to welcoming you and your family again on your future visits to Hong Kong. Sincerely, Luc Bollen General Manager

right choice to stay in Hk

Catatan Tripadvisor 5.0/5

kayezgamboa Family - 07/01/2020 Ulasan TripAdvisor tersertifikasi

We chose Hk over other countries and we made the right decision. Contrary to the news, over-all HK was peaceful and the front desk informed us of all the public events. It guided us where to go. We enjoyed the service particularly at the executive lounge

Dear kayezgamboa, Thank you for taking the time to share your positive experience with us. We are delighted to know that you had an overall great stay. Your compliments on our facilities and services are greatly appreciated. It is our hope to have the pleasure of having you back again in the near future. Sincerely, Luc Bollen General Manager

Thanks for the unfairness

Catatan Tripadvisor 3.0/5

Roam43031011857 Family - 06/01/2020 Ulasan TripAdvisor tersertifikasi

We were informed multiple times that children under 12 are strictly prohibited in the lounge because they are serving alcohol all day long. We were extremely disappointed when we saw 1 couple walked into the lounge with their daughter during cocktail hour for 2 days!! We complained about this matter, and explained that it was the management decision to give exception for this family, which i think very unfair for us and other guests with children under 12 years old. We felt that may be because we are chinese and the family with special treatment was American or European so that they got “SPECIAL TREATMENT”. We are really disappointed with Pullman Hong Kong management.

Dear Roam43031011857, Thank you for taking the time to express your concerns with us. We regret to read your disappointment as this is certainly not the experience that we strive for our guests. Please accept our apologies for any inconvenience caused. We appreciate your feedback which allows us to consistently monitor our quality of services to enhance guests' future stay. We do hope to have the opportunity to welcome you and your family again in the future. Sincerely, Luc Bollen General Manager

Surprisingly Good

Catatan Tripadvisor 5.0/5

Bernhard G Couples - 05/01/2020 Ulasan TripAdvisor tersertifikasi

This hotel is a good advertisement for the Pullman brand (almost as good as a Sofitel). The staff are friendly and helpful. The room, although small by Australian standards has recently been refurbished in a tasteful manner. The rain shower is a talking point amongst guests. The location is good. Opposite Victoria Park allows an unobstructed view of the park and the harbour.

Dear Bernhard G, We are delighted to hear that your experience met your expectations and even more. It is also great to know that you enjoyed so much of our services and facilities. Your recommendation is highly appreciated and The Pullman team look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Excellent Hardware, Even Better Software

Catatan Tripadvisor 5.0/5

Daydream15564947693 Solo travel - 04/01/2020 Ulasan TripAdvisor tersertifikasi

I usually evaluate hotel service on two perspective. First, its hardware - the room condition, its amenities, location and second its software - how the management and staff make me feel welcomed. Location wise, it is located at Causeway Bay and right beside the Victoria Park, this hotel can suit business travelers really well. And I was really impressed with the design of this hotel; on my previous two Pullman stays in other properties I never seen the iconic design symbol of Pullman Hotels. I could not understand why they call Pullman a Premium brand, but only after I visited the Park Lane, I could realize Pullman is an upscale hotel. And also I was aesthetically impressed and inspired on how they used art works and colors on their property. The only downfall of this hotel, as many other guests have pointed out, is lack of pool. Hong Kong and its hoteliers are famous for their service, so there is always a guarantee that they won't fail you but I always had the feeling that I was being cared by the Park Lane team even before I checked in. I really want to thank Park Lane's Guest Relation Team, especially Ms. Gigi Yeung, for her service and smile during my stay.

Dear Daydream15564947693 Thank you for choosing to stay with us and for leaving a such a nice review on TripAdvisor community. It is great to hear that you enjoyed the overall atmosphere of our hotel and were impressed with the outstanding services provide by the team. At Pullman, guest satisfaction is always our priority and we truly appreciate your compliments. Once again, thank you for sharing your great experience and we all look forward to welcoming you back in the near future. Sincerely, Luc Bollen General Manager

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