Dear Barbara, thank you very much for your detailed feedback and for your kind rating. We are pleased to hear that you appreciated our convenient location near the city centre and train station, as well as the comfortable and well-equipped room. It is wonderful to know that you enjoyed our breakfast, found our staff smiling and professional, and appreciated the guides available at the hotel. We are also glad that the luggage storage and bathroom facilities available to Guests after check-out made your departure more convenient. We are sorry, however, that the cleanliness did not fully meet your expectations. We understand your concerns regarding the carpeted areas, especially in relation to possible allergies, and we appreciate you bringing this to our attention. We will share your comments with the relevant team. Thank you once again for your thoughtful feedback. We hope to have the pleasure of welcoming you back to Gdańsk and providing you with an even more comfortable stay next time! Cordiali saluti, Aleksandra Guest Experience Manager

Dear Arnaldo, Thank you for your review and for rating your stay 80/100. We are pleased to hear that you enjoyed our excellent location, comfortable facilities, clean rooms, spacious shower and breakfast selection. We also appreciate your comment regarding the breakfast. We understand that having a chocolate-hazelnut spread can be an important part of the breakfast experience for some guests, and we will take your suggestion into consideration. We hope to welcome you back to ibis Gdańsk Stare Miasto in the future! Daniel Pietrzak Rooms Division Manager

Dear Adriana Thank you for your review and for rating your stay 90/100. We are pleased that you appreciated the excellent location of ibis Gdańsk Stare Miasto. We also appreciate your honest feedback regarding the price. Your stay took place during the busiest weekend of the summer holiday season, as is the case every year, when demand for accommodation in Gdańsk is exceptionally high. This naturally affects room rates across the city. Nevertheless, we always aim to offer the best possible value for our guests. We hope to welcome you back to Gdańsk and that during your next stay we will deserve a full 10/10! Daniel Pietrzak Rooms Division Manager

Dear Cesare, Thank you very much for your excellent 90/100 rating and for sharing such a detailed review! 😊 We are delighted that you appreciated the cleanliness and spaciousness of your room, our complimentary luggage service, and especially the kindness and passion of our team. It is wonderful to hear that our location, service and attention to detail contributed to such a positive experience. Your kind words are a great motivation for the entire team. We hope to welcome you back to Gdańsk in the future and make your next stay even closer to a perfect 100/100! ⭐ Daniel Pietrzak Rooms Division Manager

Dear Oscar Thank you very much for your positive feedback and for your 80/100 rating! 😊 We are pleased to hear that you appreciated our convenient location close to the city centre, the comfort and facilities of your room, and our breakfast. We are glad that your stay was a pleasant one, and we hope to welcome you back to Gdańsk in the future. We will do our best to make your next experience even better! Daniel Pietrzak Rooms Division Manager

Dear Mr Elvio, thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated the kindness and helpfulness of our team. We are sorry, however, that some aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the room size and storage space. Our rooms are designed to provide a comfortable stay while making the best use of the available space. Nevertheless, we understand that additional storage space can be important, especially during longer visits. Thank you also for sharing your thoughts about breakfast. We are continuously working on improving and diversifying our buffet, and your suggestion regarding a wider selection of sweet breakfast options, including croissants, has been noted and shared with our team. We hope that despite these points, you had the opportunity to enjoy the charm of beautiful Gdańsk and that our location helped you discover the city comfortably. We would be delighted to welcome you back in the future and make your next stay even more enjoyable. Cordiali saluti, Aleksandra Guest Experience Manager

Dear Marcello, thank you very much for your kind review and for rating your stay with us so highly 😊 We are delighted to hear that you found our hotel comfortable and appreciated our convenient location, allowing you to easily explore the beautiful city centre of Gdańsk on foot 🦶🦶 Your positive feedback means a lot to us and we are very happy that our hotel could be a pleasant base for discovering the city 😊 We hope you had the opportunity to enjoy the charm of Gdańsk and create wonderful memories during your stay 😊 We sincerely hope to have the pleasure of welcoming you back again in the future! Cordiali saluti 👋 Aleksandra Guest Experience Manager

Dear Serena, thank you very much for taking the time to share your detailed feedback and for rating your stay with us. We are delighted to hear that you had a pleasant experience and appreciated our convenient location, with the train station, local shops, Amber Museum, and our restaurant nearby. It is wonderful to know that our hotel was a comfortable base for exploring Gdańsk and that you would consider returning. Thank you also for your valuable suggestions regarding breakfast and the towels. We are continuously working on improving our offer and your comments regarding the sweet selection at breakfast will be shared with our team. Regarding towels, we would like to kindly mention that additional towels are always available upon request – our team is always happy to provide them to make our guests’ stay even more comfortable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again in the future. We will be happy to make your next stay just as enjoyable – or even better! 😊 Kind regards from Gdańsk, Aleksandra Guest Experience Manager

Dear Marco, Thank you very much for your kind review and high rating. We are delighted to hear that you enjoyed your stay and appreciated our strategic location, as well as the friendliness and professionalism of our team. Providing attentive service in a convenient setting is something we strive for every day. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards, Daniel Pietrzak Rooms Division Manager

Dear Chiara, Thank you very much for your kind review and excellent rating. We are delighted to hear that you enjoyed our perfect location, very good breakfast, and the cleanliness of the hotel. It is especially rewarding to know that you found our team friendly and welcoming, as providing warm and attentive service is our top priority. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ibis Gdańsk Stare Miasto in the future. Kind regards, Daniel Pietrzak Rooms Division Manager

Dear Claudia, thank you very much for your kind review and high rating 😊 We are delighted to hear that you felt comfortable during your stay and appreciated our hospitality, convenient location, and cleanliness 😊 It is also great to know that you found the rooms comfortable and enjoyed the services we offer, such as luggage storage after check-out, as well as the additional amenities like the foosball table and guitar 😊 We are especially pleased that our assistance with arranging a taxi was helpful for you. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future! Cordiali saluti 👋 Aleksandra Guest Experience Manager

Dear Laura, thank you very much for taking the time to share your feedback and for your rating. We are delighted to hear that you appreciated our excellent location and breakfast. At the same time, we sincerely apologize for the cleanliness issues in the room and for the damaged desk panel you encountered during your stay. This is certainly not the standard we aim to provide, and we understand your concerns regarding both comfort and safety. Your comments have been shared with our Housekeeping Manager - Marcin and Maintenance Manager - Tomasz for immediate review and corrective action. We truly appreciate your feedback, as it helps us improve the quality of our services. We hope to have the opportunity to welcome you again in the future and provide a much more comfortable experience. Kind regards, Aleksandra Guest Experience Manager

Dear Francesco, thank you very much for your wonderful 9/10 review 😊 We are delighted to hear that you appreciated our excellent location, comfortable and clean rooms, as well as the kindness and helpfulness of our team 😊 Thank you also for your valuable feedback regarding the breakfast selection. We appreciate your suggestion about adding more sweet options, and we will gladly share it with our kitchen team for consideration in future improvements. We are also grateful for your understanding regarding the occasional street noise in the evening. We hope to have the pleasure of welcoming you again in the future for another enjoyable stay in Gdańsk! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Maria, thank you very much for your review and kind feedback 😊 We’re glad to hear that you appreciated our excellent location and that your stay was comfortable. We also truly appreciate your comment regarding the breakfast selection. Feedback like this is very valuable to us and helps us improve, and we will take your suggestion into consideration as we continue to refine our offering. We hope to welcome you again in the future! Kind regards, Aleksandra Guest Experience Manager

Dear Carlo, thank you very much for taking the time to share your feedback and for your kind rating. We are pleased to hear that you appreciated our great location, the comfort of the rooms, and found your stay to be a pleasant discovery, as well as that the breakfast met your expectations. At the same time, we are very sorry to read your comments regarding cleanliness and the behavior of some other guests. Please rest assured that hygiene and comfort are top priorities for us, and we will carefully review your remarks with our team to see where improvements can be made. We truly appreciate your feedback, as it helps us continue to improve the experience we offer. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Kind regards, Aleksandra Guest Experience Manager

Dear Corrado, thank you very much for your wonderful review and for awarding us a perfect 10/10. We are delighted to hear that your stay with us was enjoyable and that we could provide comfort, care, and a welcoming atmosphere throughout your visit. It is always a pleasure to know that our efforts to make each guest feel valued and well looked after are appreciated. Your kind words mean a lot to our team and motivate us to continue delivering the highest standard of service. We sincerely look forward to welcoming you back and ensuring another memorable and enjoyable stay. Kind regards, Dawid Front Office Shift Leader

Szanowna Pani Katarzyno, bardzo dziękujemy za Pani wysoką ocenę ⭐ Cieszymy się, że pobyt w naszym hotelu pozostawił tak pozytywne wrażenia 😊 Pani satysfakcja jest dla nas niezwykle ważna, dlatego każda taka ocena jest dla naszego zespołu wspaniałą motywacją! Mamy nadzieję, że przy kolejnej wizycie uda nam się zasłużyć na pełne 10/10 i sprawić, że pobyt będzie jeszcze bardziej udany 😊 Serdecznie zapraszam ponownie 👋 Aleksandra Guest Experience Manager

Dear Salvatore, thank you so much for your wonderful 10/10 review ⭐ We’re delighted to hear that you enjoyed our central location, cozy rooms, and daily housekeeping 😊 It’s great to know that the breakfast met your expectations as well ☕🥪🍎 We would be thrilled to welcome you back anytime for another enjoyable stay! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Dear Rossella, thank you so much for your wonderful review 🥰 We are delighted to hear that you enjoyed our central location in the heart of the Old Town and found the room comfortable, quiet, and well-maintained 😊 It’s great to know that the bed, shower, and little touches like the water dispenser and carafe with glasses added to your comfort 😊 We also appreciate your kind words about our team – we strive to provide friendly and attentive service to all our Guests. We’re glad you enjoyed the nearby restaurants, bars, and attractions, and hope to welcome you again soon, whether for another stay in Gdańsk or to try our breakfast and dining services next time! Warm regards from Gdańsk 👋 Aleksandra Guest Experience Manager