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Novotel Imagicaa Khopoli 호텔

고객 평점 4.4/5 4,686 리뷰

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호텔 추가 정보

  • Located at India's only International Theme Park - Imagica

  • Largest banqueting venue in the vicinity

  • Dedicated activity and entertainment team at the hotel.

  • Preferred MICE and wedding destination

  • Live in the story, live cartoon character in the hotel.

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체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

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호텔 위치

Novotel Imagicaa Khopoli

30 31 Sangdewadi
Off Mumbai Pune Express Way
Khopoli Pali Road Khalapur
410203 khopoli
india

전화: +912192712666

팩스: (+91)21/92712689

체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

  • MSRTC :  MUMBAI PUNE KHOPOLI - PALI

  • 비행기로

    AIRPORT 75km / 46마일

  • 비행기로

    CHHATRAPATI SHIVAJI 75km / 46마일

  • 기차로

    KHOPOLI 10km / 6마일

GPS :18.767, 73.280667

숙박

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child. Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

레스토랑 & 바

THE SQUARE

레스토랑 타입: 세계 각국의 요리

The Square menu is crafted by the selection of the finest ingredients designed perfectly to complement each palate. To set the moods on higher notes our beverage connoisseurs have selected the finest distilled grains and malts from across the globe.

TUBBBY'S BISTRO

레스토랑 타입: 비스트로

Be spoilt for choice with Tubbby's selection of delectable chocolates, cookies, sumptuous cakes, sandwiches and petit fours. The Tubbby's Bistro is located at the Lobby Level.

NITRO BAR

When all your adventures leave you thirsty, join us at Nitro Bar. Located off the elegant lobby at Novotel Imagica Khopoli, it is a stylish, intimate space that's just right for a quick coffee or relaxed drinks.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일

FLOTZ

Enjoy refreshments without ever having to leave your sunlounger in the Zen-inducing atmosphere of the hotel's outdoor pool area. Our poolside bar, Flotz, keeps the cocktails flowing all day long.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일

미팅 및 이벤트

미팅룸

  • 미팅룸: 4개

  • 최대 사이즈: 234

  • 최대 수용 인원: 300 명

  • 최대 연회 수용 인원: 96 명

자세히 보기


Novotel Imagicaa Khopoli 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.4/5

4,686 리뷰

TripAdvisor 평가 4.5/5

1,416 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

Lively place with excellent good and service

트립어드바이저 평점 5.0/5

Laxmikant R 17/09/2021 TripAdvisor 인증 리뷰

Its been a great experience to our family, as a weekend gateway. The food quality and service was excellent. During this time of COVID, shortage of manpower/ cost cutting has affected service quality in most of the hotel. However, the service quality at Novotel was perfect! Can improve and update the non-functioning equipment at Gym.

Substandard for a 5 Star property

트립어드바이저 평점 1.0/5

PrasannaS209 15/09/2021 TripAdvisor 인증 리뷰

I had done a online check-in and it said my keys will be ready when I reach the property. Alas! what if this could be true. When I reached there with my 7 tear old, the desk agent again started the process and had to wait for an hour and half to be checked in. The room as I entered was heavy with stench as if unaired and I immediately call reception. They send room service who accepts the issue and says he will escalate. I get a call from the room service escalation asking me to speak to reception, which I had already done and when he could not connect he promised me a call back. I did not receive any call back for half an hour and I go down to reception and inform Mr. Ibad, ho claims to be the duty manager and he assures me it will be taken care of. When nothing happens I write to the Accor group complaint line and get an email stating they have informed the GM at the property who will look into the matter. Again nada. I decide to check out the next day. And all this to an Accor group member.. The 1 star is for the food and the service in the restaurant which was to standard.

Nice place

트립어드바이저 평점 4.0/5

697sammy 31/08/2021 TripAdvisor 인증 리뷰

I went with my family and both the parents. The place is neat and clean, overall hygiene standards are good, the service staffs has attributes and attitude towards the hospitality standard, the kitchen staffs are also courteous specially the chef Sahu, and Ofcourse Suman from the service team, the food is really good specially the breakfast buffet which actually made our stay worth.

Dear Guest, Thank you for your feedback and I am elated to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for everyone. The team at Novotel Imagica Khopoli looks forward to welcoming you back in the near future. Imagical regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli.

Amazing getaway for family

트립어드바이저 평점 4.0/5

mumbaikar28 12/08/2021 TripAdvisor 인증 리뷰

We had a great weekend at Novotel. It is specifically a good place for family with kids. Due to pandemic though some activities were closed, they had loads of things for kids. The breakfast spread was good but both the restaurants were packed. Some steps to be taken to avoid this. The deluxe room with king bed and sofa cum bed was very comfortable for family of 3. One suggestion to add some more vegetarian dishes in the menu

Dear Guest, I am hearteously thankful to you for this wonderful review at Trip Advisor. Novotel Imagicaa has a vision to ensure that our guests are well protected and taken care of with extreme safety measures. We have ALL- Safe Officer dedicated 24*7 at our property who takes care of proper sanitization, temperature checks, and medicals of the team and the guests. I will brief the ALL-Safe Officers to remedy the same from immediate effect. Your suggestion about our food has been carefully noted by our Executive Chef. We thank you for your patronage towards Novotel Imagica Khopoli, and we hope your next visit will be even more pleasant. Imagical Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli.

Awesome Expirience

트립어드바이저 평점 5.0/5

bjain78 Business - 09/08/2021 TripAdvisor 인증 리뷰

Good Hospitality, good rooms, good staff, good food. Every thing is good. I frequently travel to this place and stay in Novotel. Without fail best hotel in the area. Most recommended. Only road conditions need to be improved.

Dear Guest, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation will encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Decent place for weekend stay options at Khopoli Monsoons

트립어드바이저 평점 4.0/5

Kaptaan 04/08/2021 TripAdvisor 인증 리뷰

Overall a decent hotel for a weekend stay and enjoy the nearby waterfalls in the monsoon seasons at Khopoli. Few positive things to note: 1. Family room was big enough for a couple and 2 kids with 2 queen beds for comfortable night. 2. Room facing the Imagica is good scenic. 3. Car parking was provided without any hassles. 4. Room service although was slow but was good. 5. Food quality was good both in room as well as buffet. Few things to improvise: 1. Road leading to hotel in very poor condition. 2. No security was observed at hotel gate. 3. Few things were missing in room like cutlery, basic toiletry, towels ...... all had to be requested for delivered to the room ----- same were provided on request but I guess it should be kept in room to avoid the hassle of calling the room service. 4. Rooms were not that clean to the standards of 4/5 star hotels I have visited over other regions. 5. Restaurant staff lacked operational training to the 4/5 star hotel standards. 6. No discounts were offered for the ala-carte or buffet dinning at restaurants even being a member.

Dear Guest, Thank you for staying with us and taking out time to post this generous review of on TripAdvisor.com. We have taken careful note of your feedback and the concerned teams have been briefed to remedy the same with immediate effect. Corrective trainings have also been introduced to ensure that our guests consistently receive the finest services at our hotel. We look forward to the pleasure of having you with us again soon. Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Great Care and Support

트립어드바이저 평점 5.0/5

bjain78 Business - 14/04/2021 TripAdvisor 인증 리뷰

The team at Novotel is always welcoming and supportive. They take good care of you even during this pandemic. A smile on everyone's face is great to indulge in to the rest mode. I enjoy my every stay at the hotel.

Dear Guest, Thank you for sharing your encouraging review on TripAdvisor. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. I have shared your encouraging feedback with our team. I am sure that this will motivate us further to create exceptional experiences for our guests. Thank you once again for sharing your experience with us. Warm Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Special holiday trip to enjoy the hotel ambience and nature

트립어드바이저 평점 5.0/5

ganeshk2018 03/04/2021 TripAdvisor 인증 리뷰

Nice hotel ambience and nature. Presentation is good. Special thanks to Miss. Kajol who made it memorable. Food quality all is great. We were upgraded to executive room with bath tub which was spacious and comfortable room. We had memorable stay at Novotel Imagica Khopoli. All the staff are co-oprative and helpful.

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good experience as always except the room quality

트립어드바이저 평점 3.0/5

imranbanat 31/03/2021 TripAdvisor 인증 리뷰

Food was out of this world! Great job done by the kitchen staff. Room was not up to the mark this time, bathroom lock not working, the bathroom blinds were in the outside which could easily be lifted or moved. Television was screen was of bad quality.

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. We have also made note of your concerns and it is of utmost disappointment to us that your experience did not match your expectations in some aspects of your stay. We will definitely look into the same and ensure this does not recur. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Overall a good experience and a refreshing break from our busy schedules.

트립어드바이저 평점 4.0/5

sandeepghelani 11/03/2021 TripAdvisor 인증 리뷰

The call services pertaining to guest services and in room dining needs to be improved. Multiple calls to these services went unanswered. Also there seemed to be a shortage of crew members during the morning breakfast. Overall the quality of food was very good and indeed it was delicious.

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. We have made note of your feedback regarding in-room dining and guest services and will definitely look into it. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Not a good place for relaxation

트립어드바이저 평점 3.0/5

rajeshks2021 03/03/2021 TripAdvisor 인증 리뷰

I have stayed in this property in past also and both the time my experience was not good. It is very busy & noisy place. On Sunday morning 8AM we got up with the loud music of band being played in the garden are of the hotel, room was not a soundproof. Staff at the bar counter was not at all courteous specially the one who took the order of my birthday cake which did not come, finally we took it with us at the time of checkout.

Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

One day trip

트립어드바이저 평점 4.0/5

dbhatia2021 24/02/2021 TripAdvisor 인증 리뷰

1) Approach road is very bad 2) No signboards or direction to reach the property to connect from the expressway.I missed and went ahead 2 km 3) the check-in time.and checkout time is very inconvinient for Family trip,specially if you are on a one day trip The good part 1) Very good checkin experience . 2) Staff very cooperative both service.as well as reatuarant 3) Food options and bar options are very good.Timing can be improved for bar

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. We have made note of all feedback mentioned and will definitely look into it. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Pathetic Experience

트립어드바이저 평점 1.0/5

Krish084 24/02/2021 TripAdvisor 인증 리뷰

I will not recommend this property for family. This is not upto the standard of Accor properties I seen so far in other area. They do Not have qualified staff. Rooms are not properly cleaned. They mess up the order of my son birthday and later on lot of apology for the mess up. Not at all recommended for this COVID time

Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

Awesome Stay

트립어드바이저 평점 5.0/5

KFedV2021 18/02/2021 TripAdvisor 인증 리뷰

Good Job by Kajol and team at the reception keeping us constantly updated on the changes, and also had a smooth checkout process. Good Job By Badru and team at the Restaurant and room service, on time and good served was always fresh. Badru and Suku gave us the best Valintines day celebration set up at the pool side. Really thankful to them. Good Service by Raj and the laundry team for on time clothes pick up and delivery, clothes were always in good condition when received. God Job by Lalith and Activities team on the lobby level, always energetic and encouraging us to join in indoor sports and painting. Good Job by Sandip at the travel desk helping us with the car for local tours to Imagika and Lonavala. All in all awesome service by Novotel Khopoli staff. Being a Gold Member in Accord was a privilege to see the same treatment which I get from Accor hotels in Australia.

Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members especially Kajol, Bhadru, Raj, Lalit, Sukhmoy and Sandeep. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Best Weekend Gateway for Mumbaikars

트립어드바이저 평점 5.0/5

HarshMaghnani 11/11/2020 TripAdvisor 인증 리뷰

Best resort Hotel for weekend Gateway with less travel along with the quality of Accor brand for Mumbaikars.Food is superb.Hospitality is awesome for Accor members.Buffet breakfast is too good with nice spread. My stay under the new Covid world was very safe and pleasant.Thnx to Accor Team and Novotel Khopoli management!!

Dear Guest, Thank you for such a delightful review of your recent experience at Novotel Imagicaa Khopoli. I am glad that you enjoyed the overall experience. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at Novotel Imagicaa Khopoli. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Imagica stay

트립어드바이저 평점 3.0/5

1947vijayvasudeva 26/02/2020 TripAdvisor 인증 리뷰

this was a family stay two rooms son ,daughter -in law and grand son . being accor member for the last four years have spent with family every year and enjoyed the hospitality of the accor group . also being a airline pilot have stayed in five star hotels all over the world .the hotel was full the food in the restaurants was excellent but the service was of IBIS standard . . the nitro bar was excellent credit goes to mr sukumar the barman . when we checked in no one to say hi . this does not happen in novotel hotels breakfast excellent service poor may be because of the fact that the hotel was full . no comments . the so called front officer managers to busy to say hello . what was missing is the personal touch . which i finally saw on checking out from mr giri the F&b manager . he has renewed my faith in accors

Dear Mr.Vasudeva, It is always a pleasure to receive feedback from our esteemed members and we thank you for your continued patronage. My team and I are very pleased to read your positive comments in praise of the breakfast, Nitro bar and my especially my staff. My team and I are very pleased to read your positive comments in praise of the property and the service provided by our dedicated staff. Further to your feedback related to the arrival experience, I truly regret the inconvenience caused to you during arrival. Please note that your feedback has provided us specific insights about how certain action or words may sometimes be misconstrued in spite of the best intentions, which we will definitely use to evolve the sensitivity and ‘emotional quotient’ training for the team. Also it has provided ample and specific inputs for us to work upon and improve. My team and I are committed to ensure your future experiences are vastly improved. I do hope that you will not allow this to mar your opinion of the hotel and will give us another opportunity to serve you better. Sincerely, Sachin Malhotra, General Manager, Novotel Imagica.

Average

트립어드바이저 평점 3.0/5

pratikg239 24/02/2020 TripAdvisor 인증 리뷰

The rooms are ok but the staff is very helpful they are courteous and ready to help. the resort is full of people from corporate event and they give out the poolside for parties and also loud music which is a little disturbing considering I could hear the music till the top floor . Food menu needs to be worked on it is already very small and falling short of options . Half the things are not available Why put it in the menu like prawns pastas ( only pene was available ) and even pizza was not available during the tenure of my stay. I had asked for a shower cap and I was told they do not keep it due to plastic ban but plastic bag is available for laundry haha later I can’t to know at the reception upon asking that they are out of shower caps and not due to the ban of plastics haha.

Dear Mr.Pratik, Thank you for sharing your feedback and for bringing this concern to our notice. I am disappointed that we were unable to live up to your expectations and am very sorry for the inconvenience you faced during your interaction with us. Please accept my unconditional apologies for the inconvenience caused to you due to the issues you have shared. Given the area of concern which is guest interaction, which has always been our forte, I am embarrassed to have a poor experience in this area pointed out by you. Your feedback has provided us specific insights about how certain action or words may sometimes be misconstrued in spite of the best intentions, which we will definitely use to evolve the sensitivity and ‘emotional quotient’ training for the team. Also it has provided ample and specific inputs for us to work upon and improve. My team and I are committed to ensure your future experiences are vastly improved. I feel very disappointed that we let you down and were not able to provide the quality standards that you rightfully expect from us. Once again, please accept my sincere apologies for the inconsistencies you experienced during your recent visit. I am confident that if and when you do choose to visit us again, your experience will be vastly improved and it will be our endeavor to prove our commitment to excellence and regain your trust, if you visit us in the future. Sincerely, Sachin Malhotra, General Manager, Novotel Imagica.

Not Good Services

트립어드바이저 평점 2.0/5

aishwanivicky Family - 17/01/2020 TripAdvisor 인증 리뷰

We booked our three rooms approx. 15-20 days ago. i was trying to call on 02192272666 many times but call was getting disconnecting if it was connecting i am not getting to connect to booking concern person.Secondly we got one room at 3pm after calling several times to reception and actual check in time was of 2pm. thirdly i called for water but after calling two times i got it after 30 minutes.As a brand like novatel and i a group of Accor we were expecting things timely but this small things has disappointed us. I was expecting imporved thing next time atleast.

Dear Mr.Vicky, Thank you for sharing your feedback with us. Our guests’ satisfaction is paramount for us and we endeavor to consistently provide high level of services for our valued guests. We strive to provide seamless check-in for all our guests. However, you arrived at an unexpectedly busy time which delayed your check in; we deeply regret the inconvenience caused to you because of this delay. Keeping a sincere note of your feedback on the speed of check in, I assure you that will review the areas of concern and work towards immediate rectification of the same. Further to your feedback related to Telephone Lines, Kindly note that we encountered technical glitch with our telephone lines. However, we had an alternative number and email ID mentioned on the website for guest’s convenience. However, we sincerely regret the inconvenience caused to you. Understanding the importance of connectivity and we have upgraded our services to prevent future occurrence. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to serve you better and regain your confidence in Novotel Imagica Khopoli. Sincerely, Sachin Malhotra, General Manager, Novotel Imagica.

Great staff; poor dining

트립어드바이저 평점 3.0/5

inmumbai Family - 05/01/2020 TripAdvisor 인증 리뷰

We checked in on New Year's eve. Expected Chaos, though must acknowledge the young staff at the Front Office, kept their calm and managed the situation reasonably well. Hats off - Prachi, Rupal, Shabir and the others. (I personally went to each one to thank and apologize). Now comes the issue. While we were advised Room Service wouldn't be available (understandable somewhat), the restaurant was a complete MESS. While the Parathas we ordered for kids was good, everything else was UNBELIEVABLY PATHETIC. We ordered biryani, daal, roti etc and believe me I can cook better. The portion size probably the worst I have seen ever... Don't worry, you have some good Dining options nearby (nisarg hotel dhaba Appx 2.5 km - take right as u exit; kailash parbat - take left as u exit - 2 km) Novotel - take note

Dear patron, Thank you for choosing to stay with us at Novotel Imagica Khopoli and for sharing your feedback on TripAdvisor. Thank you also for appreciating our Front Office staff. Your feedback has been shared with the team and it will indeed act as a source of motivation for them. I have looked into your feedback in detail with our team at the hotel and have spoken to my Executive Chef with regard to food not being up to the mark and the same has been addressed. Further to your feedback on portion size, I just want to apprise you that the menu items are of standard portion size and we price our items after an extensive research and keep it as competitive as possible. However, teams have been briefed to be more proactive and reach out to guests and extend our courtesies to prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin Malhotra, General Manager, Novotel Imagica Khopoli.

Stay at Imagica

트립어드바이저 평점 3.0/5

natashasinghr Business - 02/01/2020 TripAdvisor 인증 리뷰

Food was very good but the room service was horrible after 3-4 calls the phone was being answered and repeated reminders had to be given for services. Plugs were not working in the room, washroom blinds weren't closing, hairdryer was not functional

Dear Ms.Singh, Thank you for sharing your feedback with us. I have shared your feedback with the Chief Engineer on Bathroom blinders, Plugs and Hairdryer not functional. The same is being carefully looked at. We have taken necessary actions on the upkeep to ensure that our valued guests enjoy very pleasant stays with us. We take great pride in our courteous and ethical approach towards our guests and the issue experienced by you is an unintentional error. We have taken careful note of your feedback related to calls not getting answered and will make sincere efforts to be furnish transparent, prompt and courteous services to our guests at all times. I have personally noted your feedback and shall work along with my team in turning around your experience during your future visits to our hotel. Sachin Malhotra, General Manager, Novotel Imagica.

최신 리뷰 20건

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