Novotel Imagicaa Khopoli 호텔

Overall a decent hotel for a weekend stay and enjoy the nearby waterfalls in the monsoon seasons at Khopoli. Few positive things to note: 1. Family room was big enough for a couple and 2 kids with 2 queen beds for comfortable night. 2. Room facing the Imagica is good scenic. 3. Car parking was provided without any hassles. 4. Room service although was slow but was good. 5. Food quality was good both in room as well as buffet. Few things to improvise: 1. Road leading to hotel in very poor condition. 2. No security was observed at hotel gate. 3. Few things were missing in room like cutlery, basic toiletry, towels ...... all had to be requested for delivered to the room ----- same were provided on request but I guess it should be kept in room to avoid the hassle of calling the room service. 4. Rooms were not that clean to the standards of 4/5 star hotels I have visited over other regions. 5. Restaurant staff lacked operational training to the 4/5 star hotel standards. 6. No discounts were offered for the ala-carte or buffet dinning at restaurants even being a member.

The team at Novotel is always welcoming and supportive. They take good care of you even during this pandemic. A smile on everyone's face is great to indulge in to the rest mode. I enjoy my every stay at the hotel.

Nice hotel ambience and nature. Presentation is good. Special thanks to Miss. Kajol who made it memorable. Food quality all is great. We were upgraded to executive room with bath tub which was spacious and comfortable room. We had memorable stay at Novotel Imagica Khopoli. All the staff are co-oprative and helpful.

Food was out of this world! Great job done by the kitchen staff. Room was not up to the mark this time, bathroom lock not working, the bathroom blinds were in the outside which could easily be lifted or moved. Television was screen was of bad quality.

The call services pertaining to guest services and in room dining needs to be improved. Multiple calls to these services went unanswered. Also there seemed to be a shortage of crew members during the morning breakfast. Overall the quality of food was very good and indeed it was delicious.

I have stayed in this property in past also and both the time my experience was not good. It is very busy & noisy place. On Sunday morning 8AM we got up with the loud music of band being played in the garden are of the hotel, room was not a soundproof. Staff at the bar counter was not at all courteous specially the one who took the order of my birthday cake which did not come, finally we took it with us at the time of checkout.

1) Approach road is very bad 2) No signboards or direction to reach the property to connect from the expressway.I missed and went ahead 2 km 3) the check-in time.and checkout time is very inconvinient for Family trip,specially if you are on a one day trip The good part 1) Very good checkin experience . 2) Staff very cooperative both service.as well as reatuarant 3) Food options and bar options are very good.Timing can be improved for bar

I will not recommend this property for family. This is not upto the standard of Accor properties I seen so far in other area. They do Not have qualified staff. Rooms are not properly cleaned. They mess up the order of my son birthday and later on lot of apology for the mess up. Not at all recommended for this COVID time

Good Job by Kajol and team at the reception keeping us constantly updated on the changes, and also had a smooth checkout process. Good Job By Badru and team at the Restaurant and room service, on time and good served was always fresh. Badru and Suku gave us the best Valintines day celebration set up at the pool side. Really thankful to them. Good Service by Raj and the laundry team for on time clothes pick up and delivery, clothes were always in good condition when received. God Job by Lalith and Activities team on the lobby level, always energetic and encouraging us to join in indoor sports and painting. Good Job by Sandip at the travel desk helping us with the car for local tours to Imagika and Lonavala. All in all awesome service by Novotel Khopoli staff. Being a Gold Member in Accord was a privilege to see the same treatment which I get from Accor hotels in Australia.

Best resort Hotel for weekend Gateway with less travel along with the quality of Accor brand for Mumbaikars.Food is superb.Hospitality is awesome for Accor members.Buffet breakfast is too good with nice spread. My stay under the new Covid world was very safe and pleasant.Thnx to Accor Team and Novotel Khopoli management!!

this was a family stay two rooms son ,daughter -in law and grand son . being accor member for the last four years have spent with family every year and enjoyed the hospitality of the accor group . also being a airline pilot have stayed in five star hotels all over the world .the hotel was full the food in the restaurants was excellent but the service was of IBIS standard . . the nitro bar was excellent credit goes to mr sukumar the barman . when we checked in no one to say hi . this does not happen in novotel hotels breakfast excellent service poor may be because of the fact that the hotel was full . no comments . the so called front officer managers to busy to say hello . what was missing is the personal touch . which i finally saw on checking out from mr giri the F&b manager . he has renewed my faith in accors

The rooms are ok but the staff is very helpful they are courteous and ready to help. the resort is full of people from corporate event and they give out the poolside for parties and also loud music which is a little disturbing considering I could hear the music till the top floor . Food menu needs to be worked on it is already very small and falling short of options . Half the things are not available Why put it in the menu like prawns pastas ( only pene was available ) and even pizza was not available during the tenure of my stay. I had asked for a shower cap and I was told they do not keep it due to plastic ban but plastic bag is available for laundry haha later I can’t to know at the reception upon asking that they are out of shower caps and not due to the ban of plastics haha.

We booked our three rooms approx. 15-20 days ago. i was trying to call on 02192272666 many times but call was getting disconnecting if it was connecting i am not getting to connect to booking concern person.Secondly we got one room at 3pm after calling several times to reception and actual check in time was of 2pm. thirdly i called for water but after calling two times i got it after 30 minutes.As a brand like novatel and i a group of Accor we were expecting things timely but this small things has disappointed us. I was expecting imporved thing next time atleast.

We checked in on New Year's eve. Expected Chaos, though must acknowledge the young staff at the Front Office, kept their calm and managed the situation reasonably well. Hats off - Prachi, Rupal, Shabir and the others. (I personally went to each one to thank and apologize). Now comes the issue. While we were advised Room Service wouldn't be available (understandable somewhat), the restaurant was a complete MESS. While the Parathas we ordered for kids was good, everything else was UNBELIEVABLY PATHETIC. We ordered biryani, daal, roti etc and believe me I can cook better. The portion size probably the worst I have seen ever... Don't worry, you have some good Dining options nearby (nisarg hotel dhaba Appx 2.5 km - take right as u exit; kailash parbat - take left as u exit - 2 km) Novotel - take note

Food was very good but the room service was horrible after 3-4 calls the phone was being answered and repeated reminders had to be given for services. Plugs were not working in the room, washroom blinds weren't closing, hairdryer was not functional