威斯巴登市美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,608 评论

保证最优惠房价
威斯巴登市美居酒店 - Image 1
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Bahnhofstrasse 10 bis 12, 65185 威斯巴登, 德国

描述

酒店其他优惠

  • 带有泳池、桑拿和健身器材的健身区（免费）

  • 酒店位于中心区域。附近有购物商场和多个旅游景点。

  • 双床房配备 2 张 1.4 米（4.6 英尺）宽的单人床

  • 客房可根据要求提供连通门

  • 酒店地下停车场设有两个充电站

我们的客房

酒店位置

威斯巴登市美居酒店

Bahnhofstrasse 10 bis 12
65185 威斯巴登
德国

GPS:50.078563, 8.242863

电话
传真 +49 611 304599

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LILI RESTAURANT & LOUNGE

非合约照片

带上您的好胃口，和一帮好朋友大饱口福。我们的小酒馆中午至晚上 10 点供应冷热小吃和美味便餐。您还可在我们的酒单上找到各种精选莱茵高 (Rheingau) 葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,608 评论

TripAdvisor 评级  4.0/5  755 评论

Average

Tripadvisor 评级 3.0/5

bunnybabePisa 经 TripAdvisor 认证的评论

For a four star hotel the rooms are in dire need of a refurbishment, very dated and dark, bathrooms are very small. Housekeeping comes in to clean every other day which to be honest is unacceptable. The main lobby and bar area are nice . Breakfast is good, quite a lot of variety to choose from. Location is good.

Dear Guest, Thank you for taking the time to share your feedback with us. We regret to hear that you were not satisfied with the condition of the rooms. We are aware that some rooms are in need of renovation, and we had planned to carry out these renovations in 2020 due to the pandemic. Our cleaning service is carried out every two days for environmental reasons. Of course, additional cleanings are available upon request. We are pleased to hear that you appreciated the rich breakfast and our central location. We would be delighted to welcome you back as a guest at Mercure Hotel Wiesbaden City in the future, so you can experience our usual service. Best regards, Saskia, Guest Service Team

Can’t accept behaving like this…

Tripadvisor 评级 1.0/5

Quest59231948277 商务住宿 - 经 TripAdvisor 认证的评论

Nothing to complain about the room but I’m really disappointed with the staff. I arrived late for breakfast because I awoke late, I asked if I could have some coffee, a lady said I could have it. Then I took a coffee and a pastry and the staff interrupted me repeating that breakfast time was over… they could me let me finish in few minutes but they were unreasonable ant totally unfair to me. In my opinion unacceptable behaving and enough to don’t recommend this place.

Dear Paride, Thank you for taking the time to share your experiences. We are sincerely sorry to hear that your breakfast experience did not meet your expectations. Please accept our apologies for the misunderstanding regarding the breakfast time. Our breakfast service ends at a specified time to ensure that all guests can enjoy our service equally. Nevertheless, we deeply regret that you felt treated inappropriately. We place great importance on respectful interaction with our guests and will use your feedback to further improve our service quality. It is unfortunate to hear that this has impacted your stay. We hope you will give us the opportunity to regain your trust and to convince you of our service in the future. Best regards, Saskia, Guest Service Team

Neecure in Wiesbaden

Tripadvisor 评级 2.0/5

Philippe H 经 TripAdvisor 认证的评论

How to begin. Big hotel with no customer service and with an attitude. Room not cleaned only every other day and if one want to have it cleaned, they charge 20 euros. Didn't use the parking but looks expensive. Also, if you want to use extra facilities such as the pool, it's another charge. The hotel is needed of serious renovation. Carpet in hallways have seen better days and the smell is quite bad. The room are spacious but the tired furniture and bathroom are not helping. Of course, the carpet in the room is filfith so wear shoes. The only positive point is the breakfast. It's good. If I would come back to Wiesbaden, I shall stay somewhere else. Nickels and dimes in this place.

Dear Philippe, We thank you for your feedback and deeply regret that your stay with us did not meet your expectations. We apologize for the inconvenience with the room cleaning and understand your frustration regarding the additional costs for the cleaning service. Our cleaning service every two days is part of our environmental program to conserve resources. The prices of our underground parking garage are based on the surrounding parking facilities in downtown Wiesbaden. Are you already a member of the Accor Hotels loyalty program "All"? As an All member, you enjoy various benefits, including a reduced daily rate for using the underground parking at our hotel. Simply speak to our staff about it during your next stay! We are aware of the current condition of some rooms and bathrooms. Following the successful renovation of our ground floor in 2018, with a total investment of around €7.5 million, we had planned to renovate the rooms in 2020. Due to the pandemic, the renovation has unfortunately been postponed. Currently, we are in discussions with construction firms to start the room renovation next year. We would be delighted to welcome you back to our hotel. Best regards, Saskia, Guest Service Team

Nice place in a great location

Tripadvisor 评级 5.0/5

KatrinV 商务住宿 - 经 TripAdvisor 认证的评论

The front desk is very friendly and accommodating. The rooms are small, but clean and the location is perfect for visiting the Wiesbaden Christmas Market. The only drawback is the TV that does not seem to work consistently

Dear Katrin, Thank you for the great rating of our hotel. Just let reception know at your next stay if something is not working in your room. We will immediately send our staff to your room to check it. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team

Great Location but Decent Hotel Overall

Tripadvisor 评级 3.0/5

pigsypdx 商务住宿 - 经 TripAdvisor 认证的评论

Located right by Market Plaza; Close to everything; especially Kurs Park which is like NY Central Park. The hotel has a policy of every other day for housekeeping but you could request everyday as needed. The hotel is a bit dated. The bathroom is small and poor designed. The bathroom amenities (soap, shampoo) are low quality. Please bring your own. Towels are worn out. The restaurant is good. Breakfast is tasty but very limited options. Staff are super friendly. Housekeeping is bad. I had a trash bag that they didn't collect for days. Shampoo, body wash are running out but never got replaced. This was before I decided to get my own since their products made my skin dry and itchy. They forgot to replenish water or the minibar as required for Privilege Room.

Dear valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Saskia, Guest Service Team

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其他网络用户评价我们的酒店

  • 683 评论 8.8/10 位置
  • 1,035 评论 5.7/10 房间
  • 873 评论 8.2/10 服务
  • 16 评论 6.6/10 上网
  • 561 评论 8.5/10 早餐
  • 466 评论 6.4/10 舒适度
  • 378 评论 5.4/10 清洁度
  • 188 评论 3.5/10 性价比

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