美因茨市中心美居酒店 3.5 星

客户意见评级 (ALL 评级) 4.5/5 596 评论

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Kaiserstrasse 7, 55116 美因茨, 德国

描述

酒店其他优惠

  • 酒店位置优越，位于火车总站和老城区之间

  • 宽敞的客房配有空调和小厨房，适合长期住宿。

  • 家庭房与单独的单人房相连

  • 停车场距离酒店 100 米，价格实惠

  • 供应各式各样的自助早餐，包括不含麸质和乳糖的菜品。

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酒店位置

美因茨市中心美居酒店

Kaiserstrasse 7
55116 美因茨
德国

GPS:50.00302, 8.2615

电话
传真 +49 6131 97107555

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

KAISERS LOUNGE AND BAR

忙碌一天后，在我们舒适的 Kaisers 休闲酒吧放松身心。品尝特色的咖啡和茶、莱茵黑森和莱茵高的精选葡萄酒或一杯啤酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  596 评论

TripAdvisor 评级  4.0/5  16 评论

Hotel should be removed from Accor group

Tripadvisor 评级 2.0/5

Mike_hcmc 商务住宿 - 经 TripAdvisor 认证的评论

Sadly a bad experience in mercure one day after a great one in Würzburg. Poor service at check-in, was told executive room at 180 eur had an issue with the air con. Temperature on 30 August was over 30 degrees. Asked for another room, just to be told no other room was available. Wonder if this is the penalty Accor platinum members have to pay to stay in this hotel… And t didn’t end there. I was asked repeatedly to tell them at what time I would have breakfast!! I kept repeating I did not know yet how long I would be sleeping as I was still suffering from jet lag. When asking what discount they would provide for the lack of air con, the staff remained silent and smiled. No compensation seems to be the rule in this hotel, not the customer is King but the owner. Sorry guys but I am used to better and won’t come back here. Claim was sent to Accor group

Dear Mike, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at Mercure Mainz City Center. Your comments are truly concerning, and we appreciate you bringing them to our attention. We strive to provide the highest level of service to all our guests, and we regret that we fell short on this occasion. Please rest assured that your comments will be shared with the relevant teams for further review and improvement. We value your loyalty as an Accor platinum member, and we will address the issues you raised accordingly. Should you decide to give us another opportunity in the future, we will make every effort to ensure a more positive experience. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Wonderful plave

Tripadvisor 评级 5.0/5

kl417g 经 TripAdvisor 认证的评论

Mr. Jürgen Axel and his staff are always very accommodating. We had guests for the parade on Rose Monday. They brought some comfortable chairs for our balcony. Mr. Axel reserves our balcony room a year in advance so sadly, you probably won’t get one.

Dear Mrs S., Thank you for sharing your positive experience at Mercure Hotel Mainz City Center. We are delighted to hear that our staff was accommodating during your stay. Be sure, we already reserved your room already for next year! :-) We look forward to welcoming you back on Rosenmontag 2025! Herzliche Grüße aus Mainz, Jürgen Axel, General Manager

Updated mid-century hotel.

Tripadvisor 评级 4.0/5

stephen_from_oxon 经 TripAdvisor 认证的评论

Built in the optimistic, forward-looking climate of 1950s as the Hotel Europa this Mercure chain hotel has been recently refurbished in a style which reflects its original mid-century character. Many original features (such as the main staircase with its 50s graphic decoration) have been maintained, and the rooms equipped with appropriate but modern furniture and decor. Very clean, well-run hotel. Our only real gripe was the lack of much storage space. The tiny wardrobe was half-filled by a minibar and a safe, leaving very little space for the contents of our (small) suitcases. It’s an easy walk from the station, and the streets behind the hotel have some nice neighbourhood restaurants.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Hotel Mainz City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Great location in beautiful city of Mainz

Tripadvisor 评级 4.0/5

FrequenttravelerCdn 经 TripAdvisor 认证的评论

Got upgraded as frequent Accor Hotel user. Privilege room is very nice, overlooking a small park, quiet neighbourhood, queen bed, tremendous shower, & good lighting. 2 blocks from main train station in Mainz, which is a beautiful city. Nice towels & bedding as well as soap, lotion, shampoo & conditioner dispensers. Room is reasonably quiet but with a little bit of traffic noise when windows open. Gift of 2 free drinks on check-in for my wife & I, which was a very nice touch. Also in easy walking distance of old town & many museums & cathedrals - many of which are pedestrian only streets also filled restaurants, bars & shops. Downside - only 1 English TV station (France 24) despite listing BBC, CNN, etc that actually have no signal. TV is small (much smaller & fewer stations than Mercure in Frankfurt). Advised safe not working on Saturday check-in at 3 PM, but never fixed before we left on Tuesday (although Monday was holiday). No light at inside front door. Coffee cups are too tall to fit under Krups machine & no milk (even powdered). Fridge is truly tiny & doesn’t keep anything cold. Small bar & restaurant only open for breakfast (€20 each). Location great, room nice & staff friendly so would stay again despite disappointments.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Mainz City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Solid choice, excellent location

Tripadvisor 评级 5.0/5

ffay005 经 TripAdvisor 认证的评论

I arrived at the hotel at 12:30 pm, and had sent an email in advance to let them know I will be arriving before official check-in time. My email was literally answered within minutes, and I was happy to find out that they had a room ready for me when I got to the hotel. The reception was busy, so I had to wait for a while as one party was checking in and another checking out, but when it became my turn, the friendly receptionist had me checked in within minutes. My room on the second floor was very nice for a three star hotel, and I might even go as far as to say that the room met four star standards. It was probably recently renovated, as it felt very fresh and modern and was in impeccable condition. It was not very large, but came with a balcony and a view of the park outside the hotel. There was a desk&chair, a closet, a safe and good A/C, but no water bottle, no fridge and no sitting area. Wifi was easy to use and fast, however, I believe Youtube was banned, because all other websites worked fine but I was not able to access Youtube at all. That felt a bit strange. The queen bed, although too soft for my taste, was otherwise fine for one person although the pillow was flimsy and I had to request another one, which was gladly brought up to my room. There were sockets by the bed, so charging your devices overnight was easy. The bathroom was also clean and fresh and felt recently renovated. The walk-in shower came with excellent water pressure. There was enough room for toiletries etc by the sink, however the bath towel was extremely small. Amenities only included soap, shampoo and shower gel. No conditioner or body lotion. These came in wall-mounted containers, of which I am not a fan because I don’t find them particularly hygienic. I wish hotels saved money in other ways and not by abandoning single-use toiletries. The hotel serves breakfast in the ground floor breakfast room from 6:30 to 10:30, and from 7 to 12 on weekends. My rate did not include breakfast, but I popped in the first morning to see the spread. It was definitely not worth the price (20.50 EUR), so my suggestioon would be to buy something at the supermarket a block away or to have breakfast in a nearby café. I had a late flight out, and was informed that they could extend my check-out until 12:30 pm at no charge, and beyond that they offered a late check-out at 4 pm for 19 EUR. It was a bargain and I was happy to take up on the offer. The hotel is located two minutes from the main railway station, and I walked to all the sights and restaurants in the city centre area. The Markt and Dom (cathedral) is about a 15 min walk from the hotel. I found the location excellent and will be sure to stay here again if my travels take me to Mainz in the future.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Mainz City Center. It is always a pleasure to receive positive and a challange to get critical feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

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其他网络用户评价我们的酒店

  • 526 评论 8.7/10 位置
  • 674 评论 8/10 房间
  • 468 评论 8.9/10 服务
  • 11 评论 6.7/10 上网
  • 389 评论 8.3/10 早餐
  • 236 评论 8.7/10 清洁度
  • 116 评论 4.9/10 性价比
  • 30 评论 4.3/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。