Jules César Hotel & Spa Arles - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 715 件のレビュー

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9 Boulevard des Lices, 13200 アルル, フランス

説明

ホテルのその他の情報

  • 無料Wi-Fi全室完備

  • ルマファウンデーションとパルクデアトリエから徒歩5分、ヒストリックセンターの向い側にあります。

  • スパとフィットネスセンター

  • ミーティングルーム3室

  • Bureau Veritas による ALLSAFE 認証取得済み

当ホテルの客室

ホテル所在地

Jules César Hotel & Spa Arles - MGallery Collection

9 Boulevard des Lices
13200 アルル
フランス

GPS:43.674854, 4.62865

電話番号
ファックス +33 4 00 00 00 00

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  715 件のレビュー

トリップアドバイザーの評価  4.1/5  982 件のレビュー

2024エクセレンス認証

Good

トリップアドバイザーの評価 4.0/5

Escape34007 Couples - トリップアドバイザー認証口コミ

A nice hotel in a very central area to all sites . The decor is eclectic not everyone taste. The staff were pleasant a very special mention to Mellisa at the bar who went out of her way to make our stay enjoyable. Overall I recommend this hotel in Arles and would stay here again.

Remarkable hotel staff and amenities in a delightful town (just an extra day to leave after market day).

トリップアドバイザーの評価 4.0/5

Dallym959 Couples - トリップアドバイザー認証口コミ

Maybe it deserves 5 stars but we were annoyed when we realised the hotel was part of the Accor group and we were not allowed to use my spouse’s membership to accrue points. That said, we enjoyed the hotel very much and felt the service was remarkable. Saturday is market day in Arles, just out side the hotel. Vehicular traffic is not possible so the staff escorted us around the back and checked on us while we were waiting. Remarkable. The restaurant food and service, room,wifi and bed were excellent and the hotel position next door to the tourist office was handy. The town itself is delightful.

Disappointing Experience – Not Recommended

トリップアドバイザーの評価 2.0/5

S8918VZ_ Friends getaway - トリップアドバイザー認証口コミ

The "Julius Caesar" hotel may look impressive from the outside, and the lobby and bar are indeed stylishly designed, offering a unique and artistic atmosphere. However, there is absolutely no connection between these public spaces and the disappointing condition of the rooms. The room décor ranges from something resembling a bordello to a stark, cold hospital-like feel. The overall atmosphere is gloomy, the minimalist design is uncomfortable, and no sense of luxury or indulgence Hot water was limited, the bathrooms were extremely basic, and the furnishings were outdated and sparse. The service was equally disappointing – the front desk staff, particularly David, showed no willingness to assist or make our stay pleasant. We received no information about the area, and not even a welcoming smile. The hotel is not located in the city center out of the old town, but rather in a less attractive area. There are far better and more pleasant hotels in the vicinity. We wanted to leave, but found out that the booking policy is very strict – no cancellations or refunds allowed. Only upon checkout did we learn that breakfast is not included and costs an additional €25 per person. There was also an extra charge for having our luggage brought to and from the room. In summary – a very disappointing experience. Not recommended and definitely not worth the price.

Dear Guest, Thank you for taking the time to share your feedback. While we deeply regret that your experience did not meet your expectations, we appreciate the opportunity to respond and clarify a few points. You rightly note the uniqueness of our lobby and bar — spaces that reflect the artistic vision of Christian Lacroix, who reimagined this former 17th-century convent with bold and theatrical flair. That spirit continues throughout the hotel, including the rooms, which embrace contrasting moods and styles — sometimes surprising, often unconventional, but always intentional. We understand that such a strong design identity may not appeal to all tastes, especially for guests seeking more traditional luxury aesthetics. As for the room and bathroom amenities, please rest assured that we meet the requirements of a 5-star classification, with regular quality checks. That said, your remarks regarding the hot water and furnishing will be reviewed with our technical and housekeeping teams for follow-up. We are genuinely sorry to read that your interaction with our front desk team was not warm or helpful. This is far from our usual standards of service, and we will speak directly with the team member you mentioned to ensure such impressions are not repeated. Our staff is typically praised for their attentiveness and care, so this feedback will be taken seriously. Regarding location: the hotel is, in fact, located at the entrance of Arles’ old town — a peaceful position just a few steps from the Roman arena and other UNESCO World Heritage sites. We apologize if this was not clear prior to your arrival. Concerning the pricing and cancellation policy, these conditions are always communicated at the time of booking, especially when a non-refundable rate is selected. Similarly, services like breakfast or porterage are optional and clearly detailed on our website and partner platforms. Still, we understand that unexpected charges can feel frustrating at the end of a disappointing stay. While we regret that your experience did not reflect the indulgence you were hoping for, we hope you’ll allow that many of our guests do find charm, authenticity, and comfort in our singular style and service. With our sincere regards, The Management Hôtel & Spa Jules César – MGallery Collection – Arles

Central hotel location with great amenities and staff!!!!!!!!!

トリップアドバイザーの評価 5.0/5

publiussulla トリップアドバイザー認証口コミ

This was a nice place to stay! The rooms was very comfortable! We had stellar service as soon as we got out of the car. They parked the car (for a fee) and gave us flavored water and showed us our room. The hotel is close to all the things in the old town anyone would be interested in seeing. We did that for a couple of hours and walked back to the hotel for some amazing crafted cocktails! We had crepes with the drinks and they were simply delish! I highly recommend staying at this fine establishment!

Excellent hotel in Arles with in wlaking distance of all atractions

トリップアドバイザーの評価 4.0/5

lucianos838 Couples - トリップアドバイザー認証口コミ

Old hotel remodeled with a lot of taste. Excellent service and personnel. This should be a 5 star, but i was very displeased with their gym. Apparently, this is a perpetual problem in France even in the best of hotels. The place is, otherwise without reproach.

との提携 TripAdvisor

その他のウェブユーザーの評価

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