Pullman Miri Waterfront 5 yıldız

Dear Valued Guest, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Dear Valued Guest, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Dear Aziz S, Thank you for taking the time to share your detailed review of your recent stay at Pullman Miri. We truly appreciate your loyalty over the years and are delighted to hear that you’ve noticed steady improvements in our hotel. Your feedback is incredibly valuable to us, as it helps us identify areas where we can continue to enhance our guest experience. We sincerely apologize for the lapses in cleanliness, breakfast quality, and any inconsistencies you encountered—this is not the standard we strive to uphold. Rest assured, we are addressing these concerns with our team to ensure immediate and lasting improvements. On a brighter note, we’re thrilled to hear your kind words about Mr. Fezel and our staff’s responsiveness and dedication to guest satisfaction. We’ll be sure to share your compliments with him and the entire team, as such recognition is a great motivation for all of us. It’s wonderful to know that you enjoyed the spacious rooms, stunning views, and overall comfort of our accommodations. We’re also glad our team was able to promptly assist whenever needed. Regarding the breakfast buffet and other areas you highlighted, we’re actively reviewing our offerings and maintenance protocols to elevate the experience for our guests. Your insights will certainly guide us in making meaningful adjustments. We’re grateful for your continued support and constructive feedback. It’s guests like you who inspire us to keep improving. We look forward to welcoming you back for another enjoyable stay, and we’re committed to making your next visit even better. Should you have any further suggestions or requests, please don’t hesitate to reach out. Warm regards, Jean Wong, Guest Experience Manager

Dear Caysbn, Warmest greetings from Pullman Miri! We are absolutely delighted to read your heartfelt review and are truly honored to be your top choice for family stays. It brings us immense joy to know that you and your loved ones feel at home with us—from our warm hospitality to the cozy atmosphere we strive to create. Thank you for highlighting our spacious rooms, breathtaking views, and the variety of facilities that cater to both the young and the young at heart. It’s wonderful to hear that your kids loved the pool while you enjoyed moments of relaxation at the spa and gym. We’re also thrilled that our breakfast spread and convenient location added to the ease and enjoyment of your trip. Most of all, your kind words about our team, especially Nurul Balqis, mean the world to us. We’ll be sure to share your appreciation with her and the entire team—it’s feedback like yours that motivates us to keep delivering memorable experiences. It was a pleasure hosting your family, and we can’t wait to welcome you back for more beautiful moments together. Until then, take care, and thank you for choosing Pullman Miri as your home away from home! Warm regards, Jean Wong, Guest Experience Manager

Dear ManueToto, Thank you for taking the time to share your feedback about your recent stay at Pullman Miri. We sincerely apologize for the shortcomings you experienced, particularly regarding the condition of your room, cleanliness, and breakfast offerings. This is certainly not the level of service we strive to provide, and we deeply regret that we fell short of your expectations. Your comments about the maintenance, housekeeping standards, and bedding conditions have been taken very seriously. We are addressing these issues immediately with our housekeeping and maintenance teams to ensure proper inspections and corrective measures are in place. Additionally, we will review our breakfast variety to better cater to all guest preferences. On a positive note, we’re glad you enjoyed our Club Lounge, gym facilities, and swimming pool, as well as the service from our lounge staff. However, we regret that your interaction with the reception desk did not meet our usual standards. Your feedback has been shared with the team for further training and improvement. Thank you for bringing these matters to our attention—your feedback is invaluable in helping us improve. We hope to have the chance to welcome you back for a much better experience in the future. Warm regards, Jean Wong, Guest Experience Manager.