Novotel Paris Saint Denis Stade Basilique 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 787

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1 Place de la Porte de Paris, 93200 SAINT DENIS, Francja

Opis

O hotelu

  • Nowoczesne, jasne pokoje zaspokoją wszelkie potrzeby

  • Bar na dachu z widokiem na wieżę Eiffla i stolicę

  • Restauracja serwuje domowe dania sporządzane z ekologicznych i sezonowych składników

  • 7 sal konferencyjnych na wydarzenia w pobliżu Paryża

  • Bezpieczny parking w pobliżu Stade de France

Nasze pokoje

Lokalizacja hotelu

Novotel Paris Saint Denis Stade Basilique

1 Place de la Porte de Paris
93200 SAINT DENIS
Francja

Pozycja GPS:48.930016, 2.357085

Telefon
Faks +33 1 55 99 95 96

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR RESTAURANT

Skuś się na potrawy autentycznej kuchni domowej, przyrządzane ze świeżych, lokalnych składników. Zmniejszone menu sezonowe obejmuje obfite i smaczne dania. Potrawy łączące lokalne produkty i kreatywność!

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 787

Ocena TripAdvisor  4.0/5  Liczba opinii: 518

🥰 Wonderful visit- see you again in July

Ocena na stronie TripAdvisor 5.0/5

Tenzin S Opinia zatwierdzona w TripAdvisor

Had a great lunch at Novotel Basilique and a big thank you to Woser at reception for being so warm and welcoming! Even though I was just there for a meal, the hotel looked great, and with its location near Stade de France, I’d love to stay sometime—especially when I’m back for the Stray Kids concert in July! Thanks again, Woser, for making my visit even better!

Dear Tenzins, Thank you so much for your wonderful review! We're thrilled to hear that you had a great lunch at Novotel Basilique and enjoyed your time with us. It's fantastic to know that Woser made your visit even more memorable with her warm and welcoming service. We’re also excited that you’ll be returning for the Stray Kids concert in July! We would love to welcome you for a stay next time you visit, especially with our convenient location near the Stade de France. Looking forward to seeing you again in July! Corentin DUBUIS General Manager, Novotel Saint-Denis

DO NOT BOOK ROOM 219!

Ocena na stronie TripAdvisor 2.0/5

Nicolas U Opinia zatwierdzona w TripAdvisor

Revolving door glass broken, DO NOT BOOK ROOM 219, A/C IS NOT WORKING, so you must leave the window open. This location is very busy with traffic, police sirens, metro entrance is beside hotel entrance, so lot of people coming in and out, yelling, people hanging out at the hotel entrance. I did not sleep well in the whole stay. Hotel fully booked so I did not get a different room with working a/c. We BOOKED for a transport from the hotel to the airport the night before. NOBODY SHOWED UP ON TIME, hotel employees try 3 different companies. 1 hour later we got transport.

Dear 999nicolasu, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay, particularly with the **room 219**, the **A/C**, and the **transportation service**. Please accept our sincerest apologies for the inconvenience caused. We will investigate the **broken revolving door** and work on fixing the **A/C** in the affected rooms. Regarding the **noise** from the traffic and metro, we understand how disruptive that can be, and we will take further measures to minimize the impact for future guests. In regard to the **airport transport**, we truly regret the delay and the inconvenience it caused. We are currently reviewing our procedures with our transport partners to ensure better communication and more timely service moving forward. We truly value your feedback, and we hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again. Best regards, Corentin DUBUIS General Manager – Novotel Stade de France

Terrible

Ocena na stronie TripAdvisor 1.0/5

Dreamer37180737531 Opinia zatwierdzona w TripAdvisor

72 euro was taken out my account with out my authorisation. Saying we had breakfast when we never did . I have tried to get my money back and no luck .this is stealing I am so upset i do recommend anyone to book this hotel it's terrible until now I haven't received my money back.

Dear Dreamer37180737531, Thank you for sharing your feedback, and we sincerely apologize for the issue you experienced with the charge for breakfast. We understand how upsetting this situation must be, and we take these matters very seriously. Please know that we are investigating this issue immediately and will work diligently to ensure the proper steps are taken to resolve it. If you could kindly contact our team directly at [hotel's contact email], we will expedite the process of reviewing the charge and issuing a refund if there was an error. We regret that this experience has affected your view of our hotel, and we are committed to resolving the matter to your satisfaction. Thank you for your patience, Corentin DUBUIS General Manager – Novotel Stade de France

Horrible choice

Ocena na stronie TripAdvisor 1.0/5

H7951VPnickb Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel was chosen as accommodations during the Olympics, and it was atrocious. During the hottest time of the year, the air conditioning never worked. Opening the window resulted in loud, non-stop noise from traffic, passing trains, and police whistles from officers directing traffic. The noise could still be heard with the windows closed, forcing a white noise generator to be implemented. The bed was uncomfortable. The towels were paper thin. The shampoo and shower gel were watered down. There are no USB ports anywhere. INo service was offered to make repairs. The revolving door out front was broken and never fixed. The restaurant in the hotel doesn’t know how to cook scrambled eggs and the bacon was barely cooked at all. The only good thing was there is a Metro station literally steps from the front door, so you can escape quickly and go elsewhere. My recommendation: don’t stay here unless you enjoy sleeping in stifling hot rooms with no ventilation.

Dear H7951VPnickb, Thank you for sharing your feedback, and we sincerely apologize for the numerous issues you faced during your stay with us. We deeply regret that the air conditioning was not functioning properly, especially during such hot weather, and that the noise from outside caused discomfort. We understand how important a restful stay is, and we apologize for falling short in providing this experience. We have taken note of your comments regarding the **room amenities**, including the **bed comfort**, **towels**, and **bathroom products**, and we will review these areas to ensure they meet the high standards our guests expect. We also regret the issues with the **revolving door** and the **restaurant** experience, especially regarding breakfast. We are already addressing these concerns with our maintenance and kitchen teams to make improvements. We appreciate your positive mention of our **location** and proximity to the metro station. We are truly sorry that the rest of your stay did not meet your expectations, and we hope you will consider giving us another chance in the future. Best regards, Corentin DUBUIS General Manager – Novotel Stade de France

Concern about Unresponsive Staff, Poor Phone Etiquette, and Difficulty in Communication

Ocena na stronie TripAdvisor 1.0/5

Nitin P Opinia zatwierdzona w TripAdvisor

Dear Novotel Paris Saint Denis Stade Basilique Management, I am writing to express my concern and frustration about the lack of response from your team, particularly ACHEAMPONG Patricia, regarding our group booking inquiries. Despite sending multiple emails, I have not received any response or acknowledgement. Furthermore, I have tried to contact the hotel several times to speak with ACHEAMPONG Patricia, but she is never available to take calls. When I do get through to the hotel, the staff rarely answer the phone properly, and I am often left waiting or disconnected. This lack of communication, unavailability, and poor phone etiquette is causing significant inconvenience and delaying our booking process. I would appreciate it if you could look into this matter and ensure that: - Your team responds promptly to emails - Staff members are available to take calls or return messages - Phone calls are answered professionally and promptly Alternatively, please provide me with an alternative contact person or email address where I can get a response. I hope you understand the importance of effective communication and good customer service in building trust and ensuring a smooth booking experience. I look forward to hearing from you soon.

Dear memoriesmaker2016, Thank you for sharing your concerns, and I sincerely apologize for the issues you've faced regarding communication with our team. It is truly disappointing to hear about your experience, especially regarding the lack of response to your emails and the difficulty in reaching us by phone. Please know that we take your feedback very seriously, and I will personally address this with Patricia Acheampong as well as the rest of our team to ensure that this does not happen again. We value **clear communication** and **prompt responses** to our guests’ inquiries, and we deeply regret that this situation caused you inconvenience. I assure you that we will work diligently to improve our **phone etiquette** and **response times** to ensure future guests, especially those making group bookings, receive the attention they deserve. If you have any further questions or would like to provide additional details, please feel free to reach out to me directly at [hotel's contact email]. Thank you for your patience, and I hope we can make this right for you soon. Best regards, Corentin DUBUIS General Manager – Novotel Stade de France

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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Saint Denis - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.