Dear Mrs. K., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated the comfort standards associated with the Mercure brand, as well as the quality of our breakfast offering and the overall comfort of your room. We have taken note of your remarks regarding the service experience. Please be assured that we continuously strive to provide a more personalized and welcoming atmosphere for our guests, and your observations will be carefully considered as part of our ongoing efforts to improve. We truly value your feedback and hope to have the pleasure of welcoming you back in the future for an experience that reflects the high standards we aim to uphold. Kind rergards, Alexandra Ioniță Front Office Manager

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay at Mercure Bucharest City Center. It is a pleasure to learn that your experience met expectations in all aspects, including the room, breakfast, and the quality of service provided by Robert and Alexandra. Your kind words will be shared with them, as recognition of their professionalism and dedication is greatly valued. Such positive feedback is sincerely appreciated and serves as an encouragement to maintain and further enhance the standards of service provided to all guests. We look forward to the opportunity of welcoming you again in the future. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. S., Thank you for taking the time to share your experience at Mercure Bucharest City Center. We are delighted to learn that you found your stay pleasant and comfortable, reflecting the high standards of quality associated with the Accor brand. Our location is indeed a highlight, and we are glad that you enjoyed the various dining options nearby, as well as the service provided by our dedicated team. We sincerely apologize for the inconvenience you encountered with the refrigerator in your room. While we strive to maintain all amenities at optimal functionality, we regret that this aspect fell short during your visit. Your feedback regarding the refrigerator has been noted, and we will ensure that it is addressed with our maintenance team for future improvements. Thank you once again for your kind words and constructive feedback. We hope to have the opportunity to welcome you back on your next visit to Bucharest, where we aim to provide an even better experience. Best regards, Alexandra Ionita Front Office Manager

Dear Mr. R., On behalf of the entire team at Mercure Bucharest City Center, thank you for your continued trust and for sharing such a wonderful review. Considering that you know us so well, your feedback is especially valuable. It is both motivating and reassuring, as it confirms that our daily efforts are recognized and appreciated. We are very pleased to hear that our colleagues from reception, kitchen, and housekeeping consistently provide attentive and helpful service. Your kind words about the team will certainly be shared with everyone, as it is always encouraging to know their dedication makes a positive impact. It is always a pleasure to have you as a guest and we look forward for your next stay! Kind regards, Alexandra Ionita Front Office Manager

Dear Valued Guest, Thank you so much for taking the time to share your excellent feedback and for choosing Mercure Bucharest City Center. It is wonderful to know you enjoyed the convenient location and the hospitality of our team. Your kind words have already been shared with the colleagues you mentioned, and they truly appreciate being recognized for their efforts. Such feedback is a real encouragement for us all to keep creating memorable stays. We look forward to welcoming you back soon! Best regards, Alexandra Ionita Guest Experience Executive

Dear Lucas H., Thank you for your kind words and we appreciate for taking time to send us such a lovely review! We are so glad to hear that our reception team were there to assist you and made your stay enjoyable. Their dedication and warm approach are what we aim for in providing excellent service. We can’t wait to have you back with us! Warm regards, Cristian Toussaint FO Manager

Dear Jose A., Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, especially regarding the service and room conditions. Your comments about the phone, Wi-Fi, towels, and sheets, as well as the accessibility issues in the bathroom, have been noted and shared with our management team for immediate improvement. We truly regret that our service did not meet your expectations, particularly with the delay in addressing your concerns. Your experience is important to us, and we are committed to making the necessary changes to ensure future stays are more comfortable and enjoyable. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you again for your valuable feedback. Sincerely, Roger Dragomir FO Manager