Mercure Bucharest City Center 4 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 882

Mercure Bucharest City Center - Image 1
Mercure Bucharest City Center - Image 2
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15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727, 10302 BUCHAREST, Rumunia

Opis

O hotelu

  • Bezpieczny parking podziemny

  • Pokoje przyjazne dla zwierzaków

  • Darmowe Wi-Fi na terenie całego hotelu

  • Blisko atrakcji turystycznych, transportu publicznego i Starego Miasta w Bukareszcie

  • Restauracja Winestone z sezonowym tarasem

Nasze pokoje

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Lokalizacja hotelu

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Rumunia

Pozycja GPS:44.442661, 26.096104

Telefon
Faks +40 372 426 001

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

WINESTONE

Elegancka restauracja oferuje obfite śniadanie kontynentalne w formie bufetu. Lokal jest czynny w porze lunchu i seruje świeżo przygotowywaną zupę oraz dania główne. W porze kolacyjnej nasi Goście mogą skosztować wyrafinowanych smaków dań à la carte.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 882

Ocena TripAdvisor  4.5/5  Liczba opinii: 875

Certyfikat Doskonałości 2025

Ocena klientów 4.0/5

Roland C. Znajomi - Opinie potwierdzone ALL

Skromny, ale czysty pokój. Miła obsługa. Śniadanie ok.

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We are truly grateful for your feedback and are pleased to know that your experience with us was a positive one. We would be honored to welcome you again in the near future! Sincerely, Alexandra Ionita Guest Experience Executive

Ocena klientów 5.0/5

Katarzyna M. Znajomi - Opinie potwierdzone ALL

Hotel jest bardzo dobrze zlokalizowany – blisko głównych atrakcji, co znacznie ułatwia zwiedzanie. Śniadania oferują wystarczający wybór, w tym także lokalne produkty, co było miłym akcentem. Obsługa jest uprzejma i pomocna, a pokoje komfortowe i dobrze wyposażone. Polecam!

Dear Valued Guest, On behalf of our entire staff, I would like to sincerely thank you for your wonderful review and for choosing Mercure Bucharest City Center! Your feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future! Sincerely, Alexandra Ionita Guest Experience Executive

Ocena klientów 4.5/5

Agnieszka P. Znajomi - Opinie potwierdzone ALL

Hotel bardzo czysty, wszystko było dostępne, kosmetyki, ręczniki , kapcie.

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We sincerely appreciate you taking the time to share your impression of your stay. Your positive feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future. Sincerely, Alexandra Ionita Guest Experience Executive

Awful experience, never again staying with Accor

Ocena na stronie TripAdvisor 1.0/5

Florin V Opinia zatwierdzona w TripAdvisor

This hotel (or at least its checkin procedures and staff) is a disgrace. First of all, the checkin process does not start until 3PM - this means that if there are 20 people waiting to checkin, until the clock hits 3PM NO ONE (certainly NOT the receptionist) does any formalities beforehand. He just sits there, looking at the walls until that moment, when of course a RyanAir-style boarding scrum forms and he slowly starts typing in the details, giving priority NOT to Accor elite members according to the rules, but to groups of 10 people "because they were there first". This means that in reality, you're not getting into any room until well after the advertised checkin time. The attitude was also of someone who had never worked in a customer service position in their life - no smile, no helpfulness, just someone who we would all be better off if they were replaced by an electronic kiosk. BTW, we had actually already checked in with the Accor app beforehand, so according to advertised procedures, all he really had to do was hand us a keycard, but this was beyond his willingness to perform his job. The day was today, October 4 2025 at 3-4PM in the afternoon, so if anyone at Accor management can check the duty logs, you will no doubt find an individual who should look into another line of work. I am never staying in an Accor hotel again, I don't even care if this is a new group procedure or just someone not doing even the minimal aspects of their job.

Dear Mr. Florin V, Thank you for choosing to accommodate with us for your stay in Bucharest and especially for taking the time to share your experience with us. I am very sorry to hear that your check-in experience did not meet your expectations and for any frustration this caused, leading to your reservation cancellation. Following your message, I spoke personally with my colleague at Reception who was on duty at the time. After reviewing the situation and discussing the details of the check-in process, I understand that your assigned room — a larger room type — was indeed, not ready for you upon your arrival. Unfortunately, as this was a specific room category that could not be substituted earlier, it was not possible to provide it before the official check-in time. That said, I completely understand how the situation and communication around it may have been disappointing. Please be assured that we do check-in upon arrival in 100% of the cases, given that the rooms are cleaned and inspected. Your comments have been shared with the team, and we will use this feedback to reinforce both our service standards and the way we communicate with our guests, especially during busy check-in times. Our team is dedicated to providing warm, efficient, and professional service to every guest, and I am extremely sorry that we did not convey that commitment clearly during your visit. We truly value your feedback and hope you might consider giving us another opportunity to provide the experience you expect and deserve. I remain at your disposal and I hope to welcome you back, soon! Sincerely yours, Larisa BUDACA General Manager

Excelent service

Ocena na stronie TripAdvisor 5.0/5

Isabela B Opinia zatwierdzona w TripAdvisor

The hotel has a perfect central location, making it easy to explore Bucharest on foot. A special thank you to Mr. Popescu at reception, who went out of his way to fix a booking issue with the wrong dates quickly and kindly. Also, Ana Voicu from reservations was very helpful and responsive. Their professionalism really made the difference. Highly recommended for both location and great staff support!

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for sharing such a wonderful review. We are delighted to hear that you enjoyed our central location and appreciated the professionalism and helpfulness of our team. A special thank you for mentioning Mr. Popescu and Ms. Ana Voicu — your kind words will certainly be shared with them, as positive feedback like yours is the best reward for our colleagues’ dedication and efforts. We truly appreciate your recommendation and look forward to welcoming you back soon for another pleasant stay in the heart of Bucharest. Kind regards, Alexandra Ioniță Guest Experience Executive

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 405 Liczba opinii 9.7/10 Lokalizacja
  • 404 Liczba opinii 8.1/10 Pokój
  • 495 Liczba opinii 8.9/10 Obsługa
  • 9 Liczba opinii 7.1/10 Internet
  • 264 Liczba opinii 8.8/10 Śniadanie
  • 210 Liczba opinii 8/10 Komfort
  • 198 Liczba opinii 8.9/10 Czystość
  • 101 Liczba opinii 8.1/10 Jedzenie

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Bukareszt - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.