Dear valued guest, Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to learn that you appreciated our central location and the kindness of our team, I am truly sorry that several aspects of your experience did not meet your expectations. Please accept my sincere apologies for the inconveniences you encountered upon arrival. I understand how frustrating it can be not to have a dedicated space to briefly stop and unload luggage, as well as not receiving sufficient parking information prior to arrival. Your comments highlight an area where we can certainly improve our communication with our guests before their stay. I also regret the shortcomings regarding the room amenities and bathroom supplies. The provision of only one pair of slippers and the absence of certain bathroom amenities are not reflective of the seamless and comfortable experience we aim to provide. Your remarks have been shared with the relevant teams for immediate review. We truly value your feedback, as it helps us identify opportunities to enhance our services and guest experience. Although I understand your disappointment, I sincerely hope that this stay will not define your impression of Mercure Bucharest City Center. It would be a pleasure to welcome you and your family back in the future and have the opportunity to restore your confidence in our hotel. Should your trips bring you back to Bucharest, please feel free to contact me directly. I would be delighted to personally oversee your reservation and ensure a smooth, comfortable, and memorable stay from arrival to departure. Thank you once again for your honest feedback. We hope to have the chance to welcome you back and provide the experience you originally expected from us. Warm regards, Larisa Budaca General Manager Mercure Bucharest City Center

Dear Mr. L., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found our reception team polite and helpful throughout your stay. It is wonderful to know that you had a comfortable experience with us. Regarding the internet connection, we would like to inform you that we recently updated our Wi-Fi network and introduced password protection to enhance security and comply with Accor standards. We apologize for any inconvenience this may have caused and appreciate your understanding as we continue to improve our services. Your feedback is a great source of inspiration and motivation for our entire team. Positive comments such as yours encourage us to continue delivering memorable experiences and maintaining the high standards of hospitality that we strive for every day. We truly value your feedback and look forward to welcoming you back in the near future. Best regards, Alexandra Ioniță Front Office Manager

Dear valued Guest, Thank you for choosing Mercure Bucharest City Center Hotel for your stay in Bucharest and for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, especially regarding your arrival experience and the overall value of your stay. This is certainly not the standard we strive to deliver. We regret that the themed elements in the Taste of Romania room did not resonate with you, and we appreciate your honest comment, as it helps us better understand how our concept is perceived by our guests. Please also accept our apologies for the inconvenience during your late check-in. We understand how important a smooth and welcoming arrival is, and your remarks have addressed with the Front Office Manager. At Accor, we aim to provide a consistently high level of service across all our properties, and we are disappointed to learn that we fell short during your stay—particularly in relation to the price point. We truly value your feedback and hope you will give us another opportunity to provide you with a much-improved experience in the future. Dear Mr. P., please find attached the invoice for your stay, if there is anything further we can do please let us know, we remain at your disposal with great pleasure. Kindest regards from Bucharest, Larisa BUDACA General Manager

Dear Guest, Thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, appreciated our location, and found our standards to be high. We also appreciate your comment regarding the sink and will ensure it is shared with our maintenance team for further attention. Thank you once again for your recommendation, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Alexandra Ionita Front Office Manager

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We are truly grateful for your feedback and are pleased to know that your experience with us was a positive one. We would be honored to welcome you again in the near future! Sincerely, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, On behalf of our entire staff, I would like to sincerely thank you for your wonderful review and for choosing Mercure Bucharest City Center! Your feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future! Sincerely, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We sincerely appreciate you taking the time to share your impression of your stay. Your positive feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future. Sincerely, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We are truly grateful for your feedback and are pleased to know that your experience with us was a positive one. We would be honored to welcome you again in the near future! Sincerely, Alexandra Ionita Guest Experience Executive

Dear Valued Guest, Thank you very much for your fantastic feedback and for choosing Mercure Bucharest City Center. It is wonderful to know that you appreciated the atmosphere of our hotel, the spacious and comfortable rooms, and, most importantly, the kindness and helpfulness of our colleagues at the front desk. Your words mean a great deal to us and serve as a strong motivation to continue delivering excellent service. We also value your comment regarding the vending machines and will keep it in mind for future improvements. We look forward to the pleasure of welcoming you back on your next visit to Bucharest. Kind regards, Alexandra Ioniță Guest Experience Executive

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We sincerely appreciate you taking the time to share your experience at our property. Your feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future! Sincerely, Alexandra Ionita Guest Experience Executive