Mercure Bucharest City Center bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 903 ulasan

Mercure Bucharest City Center - Image 1
Mercure Bucharest City Center - Image 2
Mercure Bucharest City Center - Image 3
Mercure Bucharest City Center - Image 4
15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727, 10302 BUCHAREST, Romania

Deskripsi

Keistimewaan hotel

  • Parkir bawah tanah yang aman

  • Kamar ramah hewan peliharaan

  • WiFi gratis di seluruh hotel

  • Dekat dengan tempat wisata, transportasi umum, dan Kota Tua Bukares

  • Restoran Winestone dengan teras musiman

Akomodasi kami

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Lokasi hotel

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Romania

GPS:44.442661, 26.096104

Telepon
Fax +40 372 426 001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

WINESTONE

Restoran trendi kami menawarkan sarapan prasmanan kontinental yang berlimpah dan lezat. Restoran buka untuk makan siang, dengan berbagai sup hangat serta hidangan utama setiap harinya. Untuk makan malam, tamu dapat menikmati olahan menu à la carte.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.7/5  903 ulasan

Peringkat TripAdvisor  4.5/5  878 ulasan

Sertifikat keunggulan 2025

Great for a few days

Catatan Tripadvisor 4.0/5

castigergirl Ulasan TripAdvisor tersertifikasi

Stayed here for 3 nights on a city sightseeing trip. Uber from airport cost £13.00. Room was not ready on arrival but we left bags and went out for food. Check in on return was quick. Room spacious and clean. Tea/coffee provided but had to ask for refills as only had 2 X Milk. Beds were comfortable. Bathroom was a good size with bath/shower and toiletries provided including shampoo and conditioner. Large safe available to use. The only negative was the temperature of the room, it was far too hot and the air con did not work, we had to sleep with the window open. We did not eat at the hotel as there are plenty of places locally to eat. We had trips booked with Get your guide and a walking tour, both of which started just 5 mins walk from the hotel. Overall a good hotel for a short stay.

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for sharing your experience with us. We appreciate your positive rating and are pleased to know that you enjoyed several aspects of your stay, including our location, room comfort, cleanliness, and nearby dining options. We are, however, sorry to learn about the inconvenience caused by the air conditioning not functioning properly during your visit. Please accept our sincere apologies for this matter. Your feedback has been noted and shared with the relevant department, as it is essential for us in maintaining and improving our standards. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Kind regards, Alexandra Ioniță Front Office Manager

Great stay

Catatan Tripadvisor 5.0/5

Adi B Ulasan TripAdvisor tersertifikasi

Great staff, amazing welcome and good food. Breakfast is very delicious and with a lot of options. Clean and comfortable rooms. Great value for money. I recommend this hotel.

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center! We sincerely appreciate you taking the time to share your impression of your stay. Your positive feedback is highly valued and plays an important role in helping us maintain and continuously improve the quality of our services. We would be honored to welcome you again in the future. Sincerely, Alexandra Ioniță Front Office Manager

Unprofessionality and disrespect

Catatan Tripadvisor 1.0/5

Ina N Ulasan TripAdvisor tersertifikasi

I would rate my experience as completely negative. I booked one hotel room for my sister and me for just one night. We chose this hotel because I believed that an international hotel should offer good service, comfort, and, in this case, a very good location. When we arrived, we were informed that the hotel was overbooked, even though I had completed the online check-in. The two receptionists were very arrogant and showed no concern for the difficult situation they put us in, without providing any proper explanation. They were extremely unprofessional and unprepared (nepregătiți). They could have simply acknowledged that it was their mistake or that there was an issue with the reservation system, which is unacceptable for a Mercure hotel. We were relocated to another hotel that was farther from the location we wanted to stay in. I would never make a reservation here again, and I would not recommend this hotel to anyone. People who are so unfriendly, unprepared, and unprofessional should not be working in the tourism industry.

Awful experience, never again staying with Accor

Catatan Tripadvisor 1.0/5

Florin V Ulasan TripAdvisor tersertifikasi

This hotel (or at least its checkin procedures and staff) is a disgrace. First of all, the checkin process does not start until 3PM - this means that if there are 20 people waiting to checkin, until the clock hits 3PM NO ONE (certainly NOT the receptionist) does any formalities beforehand. He just sits there, looking at the walls until that moment, when of course a RyanAir-style boarding scrum forms and he slowly starts typing in the details, giving priority NOT to Accor elite members according to the rules, but to groups of 10 people "because they were there first". This means that in reality, you're not getting into any room until well after the advertised checkin time. The attitude was also of someone who had never worked in a customer service position in their life - no smile, no helpfulness, just someone who we would all be better off if they were replaced by an electronic kiosk. BTW, we had actually already checked in with the Accor app beforehand, so according to advertised procedures, all he really had to do was hand us a keycard, but this was beyond his willingness to perform his job. The day was today, October 4 2025 at 3-4PM in the afternoon, so if anyone at Accor management can check the duty logs, you will no doubt find an individual who should look into another line of work. I am never staying in an Accor hotel again, I don't even care if this is a new group procedure or just someone not doing even the minimal aspects of their job.

Dear Mr. Florin V, Thank you for choosing to accommodate with us for your stay in Bucharest and especially for taking the time to share your experience with us. I am very sorry to hear that your check-in experience did not meet your expectations and for any frustration this caused, leading to your reservation cancellation. Following your message, I spoke personally with my colleague at Reception who was on duty at the time. After reviewing the situation and discussing the details of the check-in process, I understand that your assigned room — a larger room type — was indeed, not ready for you upon your arrival. Unfortunately, as this was a specific room category that could not be substituted earlier, it was not possible to provide it before the official check-in time. That said, I completely understand how the situation and communication around it may have been disappointing. Please be assured that we do check-in upon arrival in 100% of the cases, given that the rooms are cleaned and inspected. Your comments have been shared with the team, and we will use this feedback to reinforce both our service standards and the way we communicate with our guests, especially during busy check-in times. Our team is dedicated to providing warm, efficient, and professional service to every guest, and I am extremely sorry that we did not convey that commitment clearly during your visit. We truly value your feedback and hope you might consider giving us another opportunity to provide the experience you expect and deserve. I remain at your disposal and I hope to welcome you back, soon! Sincerely yours, Larisa BUDACA General Manager

Excelent service

Catatan Tripadvisor 5.0/5

Isabela B Ulasan TripAdvisor tersertifikasi

The hotel has a perfect central location, making it easy to explore Bucharest on foot. A special thank you to Mr. Popescu at reception, who went out of his way to fix a booking issue with the wrong dates quickly and kindly. Also, Ana Voicu from reservations was very helpful and responsive. Their professionalism really made the difference. Highly recommended for both location and great staff support!

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for sharing such a wonderful review. We are delighted to hear that you enjoyed our central location and appreciated the professionalism and helpfulness of our team. A special thank you for mentioning Mr. Popescu and Ms. Ana Voicu — your kind words will certainly be shared with them, as positive feedback like yours is the best reward for our colleagues’ dedication and efforts. We truly appreciate your recommendation and look forward to welcoming you back soon for another pleasant stay in the heart of Bucharest. Kind regards, Alexandra Ioniță Guest Experience Executive

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 426 ulasan 9.7/10 Lokasi
  • 429 ulasan 8/10 Kamar
  • 517 ulasan 9/10 Pelayanan
  • 8 ulasan 7.6/10 Internet
  • 273 ulasan 8.7/10 Sarapan
  • 209 ulasan 9/10 Kebersihan
  • 106 ulasan 8.4/10 Makanan
  • 94 ulasan 9/10 Suasana

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